Matt Castrucci Auto Dayton

★★★★★
  • 2829 Miamisburg Centerville Rd

    Dayton, OH 45459

    Map & Directions
  • 937-439-7459

About Matt Castrucci Auto Dayton

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I bought a used 2005 Chevy equinox about 10 months ago ans since i have had nothing bad problems with it they seen that i needed a car and had little options with me credit and pushed me into the biggest piece of crap ive ever owned i also

3
★★★★★

I bought a used 2005 Chevy equinox about 10 months ago ans since i have had nothing bad problems with it they seen that i needed a car and had little options with me credit and pushed me into the biggest piece of crap ive ever owned i also

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The sales manager was professional, direct and willing to assist in the deal.

3
★★★★★

The sales manager was professional, direct and willing to assist in the deal.

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Spence was very kind, polite, work with you, funny, honest and charming - loved him.

3
★★★★★

Spence was very kind, polite, work with you, funny, honest and charming - loved him.

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Everybody was very helpful! Ive had a great experience purchasing my first new vehicle!

3
★★★★★

Everybody was very helpful! Ive had a great experience purchasing my first new vehicle!

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To start of, we will never get our car serviced here again, even though it means loosing the powertrain warranty. There is absolutely no excuse for terrible customer service and lazy employees that take over 40 minutes to do an oil change.

Today my husband and I came in for an oil change. My husband scheduled the oil change on the 15th of April.. It was set for 6 PM on 22 April. Granted, we did arrive early 5:20 PM, but we didn't get to drive out of the Service area until 6:40 PM. That seems to be an excessive amount of waiting for something that takes 10-15 minutes for someone with sub-par skills. Dont you think?

At 6:30, after over an hour of waiting, my husband got fed up with waiting and walked into the shop to ask when our car would be finished. The hood our the car was still up and being worked on, however the 'guys' were just standing around the car bs'ing. This is unacceptable! After my husband asked, they got the car out within 10 minutes Why did it take my husband coming in to babysit the employees to get the car out of the service area and ready for us to leave? I wish I could give you names, but the service summary didn't even have the technicians name on it. So I automatically surmise that it was just another person trying to get their work done half-assed without giving it the attention to detail it should have received. I would assume off the lack of professionalism that the oil change was not even done correctly.

I am upset that the service was so terrible and time consuming. This was pathetic. Why did we have to experience this?

1
★☆☆☆☆

To start of, we will never get our car serviced here again, even though it means loosing the powertrain warranty. There is absolutely no excuse for terrible customer service and lazy employees that take over 40 minutes to do an oil change.

Today my husband and I came in for an oil change. My husband scheduled the oil change on the 15th of April.. It was set for 6 PM on 22 April. Granted, we did arrive early 5:20 PM, but we didn't get to drive out of the Service area until 6:40 PM. That seems to be an excessive amount of waiting for something that takes 10-15 minutes for someone with sub-par skills. Dont you think?

At 6:30, after over an hour of waiting, my husband got fed up with waiting and walked into the shop to ask when our car would be finished. The hood our the car was still up and being worked on, however the 'guys' were just standing around the car bs'ing. This is unacceptable! After my husband asked, they got the car out within 10 minutes Why did it take my husband coming in to babysit the employees to get the car out of the service area and ready for us to leave? I wish I could give you names, but the service summary didn't even have the technicians name on it. So I automatically surmise that it was just another person trying to get their work done half-assed without giving it the attention to detail it should have received. I would assume off the lack of professionalism that the oil change was not even done correctly.

I am upset that the service was so terrible and time consuming. This was pathetic. Why did we have to experience this?

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Cindi made the finance end very easy and was very sweet

3
★★★★★

Cindi made the finance end very easy and was very sweet

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Things went great! Great finance manager .

3
★★★★★

Things went great! Great finance manager .

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Excellent from Internet to phone to person. Best deal !

3
★★★★★

Excellent from Internet to phone to person. Best deal !

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It was a very pleasant experience for me and my wife. I will share this with friends.

3
★★★★★

It was a very pleasant experience for me and my wife. I will share this with friends.

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Excellent! Nice buying experience without a lot of pressure.

3
★★★★★

Excellent! Nice buying experience without a lot of pressure.

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Everyone was courteous.

3
★★★★★

Everyone was courteous.

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Will buy from you again.

3
★★★★★

Will buy from you again.

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Everything was great!

3
★★★★★

Everything was great!

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Staff was friendly and very helpful.

3
★★★★★

Staff was friendly and very helpful.

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Happy with a brand new car!

3
★★★★★

Happy with a brand new car!

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Nice, Courteous, efficient-great experience.

3
★★★★★

Nice, Courteous, efficient-great experience.

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Very friendly and helpful.

3
★★★★★

Very friendly and helpful.

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Overall,very happy with my experience.

3
★★★★★

Overall,very happy with my experience.

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He remained accessible and kept us informed during the process.

3
★★★★★

He remained accessible and kept us informed during the process.

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Very helpful and nice.

3
★★★★★

Very helpful and nice.

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Happy and with a brand new car!

3
★★★★★

Happy and with a brand new car!

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Very nice car buying experience. Low pressure and professional.

3
★★★★★

Very nice car buying experience. Low pressure and professional.

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We always trade or buy cars at this dealership. New or used. Weve had the best experience here.

3
★★★★★

We always trade or buy cars at this dealership. New or used. Weve had the best experience here.

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We purchased a Kia Optima and we were so pleased with service of product; we had to come back and purchase another Kia Optima in May/12.

3
★★★★★

We purchased a Kia Optima and we were so pleased with service of product; we had to come back and purchase another Kia Optima in May/12.

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Great experience with the purchase of my KIA Optima!

3
★★★★★

Great experience with the purchase of my KIA Optima!

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Mike was very professional and enjoyed working with him.

3
★★★★★

Mike was very professional and enjoyed working with him.

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Very knowledgeable and kept me in mind when the vehicle became available.

3
★★★★★

Very knowledgeable and kept me in mind when the vehicle became available.

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Excellent! Everyone was great! Very helpful, straightforward and fun! We will shop here again!

3
★★★★★

Excellent! Everyone was great! Very helpful, straightforward and fun! We will shop here again!

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Most positive car shopping experience Ive ever had. I received great, no pressure service as well as a great deal. Ask for James.

3
★★★★★

Most positive car shopping experience Ive ever had. I received great, no pressure service as well as a great deal. Ask for James.

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This is our 4th new car from M.C. since 2005 and all of the experiences have been EXCELLENT!

3
★★★★★

This is our 4th new car from M.C. since 2005 and all of the experiences have been EXCELLENT!

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Matt Castrucci Auto Mall is the worst car dealership. I made the mistake of buying a new Honda Civic from them even though I had a feeling I was dealing with criminals (that part is my fault I should have walked out). They lied to me

3
★★★★★

Matt Castrucci Auto Mall is the worst car dealership. I made the mistake of buying a new Honda Civic from them even though I had a feeling I was dealing with criminals (that part is my fault I should have walked out). They lied to me

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I had to put one star or it wouldn't let me post this, but this place does NOT deserve that!!! The customer service was the worse I have ever seen and the Body shop was a waste of time and money!!!! I took my Honda Odyssey to have body

3
★★★★★

I had to put one star or it wouldn't let me post this, but this place does NOT deserve that!!! The customer service was the worse I have ever seen and the Body shop was a waste of time and money!!!! I took my Honda Odyssey to have body

 

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