Bob Lanphere Beaverton Honda

★★★☆☆
  • 12520 SW Canyon Rd

    Beaverton, OR 97005

    Map & Directions
  • 503-526-2131

About Bob Lanphere Beaverton Honda

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  • New Car Dealers
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  • Honda

Automotive

Automotive
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I too recently bought a car from Bob Lanphere Beaverton Honda and so happened to have Linda as the Sales person. She was very nice. Unfortunately, much like a the previous reviewer, the problems began with their Finance Manager and with the companies integrity regarding the stated warranty and the use of interest rates as a price tactic.

The warranty as advertised on the car was awesome. A 7 year / 100,000 mile warranty covering all the major components PLUS steering, electrical, and other components not normally seen on 7yr/100k warranty. At that point, the value of the car was present.

However, when asking pointed questions about the coverage after they tried to upsell me on extended warranty options, it soon became clear they were not going to honor the adverstised warranty on the car window. Further they admitted to me that the advertised warranty was "confusing" and they would change the way it would be displayed in the future.

"Fine, let the negotiations begin. Honor your advertisement, because I still want the warranty as stated and will not pay the full extended price."

Enter interest rates negotiation tactics. Admittedly, my first mistake was looking at the monthly payments. I was manipulated to think we negotiated happy medium on the extended warranty price, but the reality was the Finance Department, because at that point the Finance Director was involved, lowered the interest rate and still received the full amount they wanted for the car and the warranty. I found this out later after I reviewed the all papers I signed. They even charged me an unnecessary extra $30 for DEQ. 2nd mistake - Don't let them rush you through signing papers. At this point, you are undoubtedly mentally drained from listening to the doublespeak and want it all over with. If so, take a break, get some coffee. Just because they shake your hand, doesn't mean you understand the deal you shook on. Its not over till you sign the dotted line.

Honor, Integrity, and values - wish they existed in the car sales process

Good luck

1
★★☆☆☆

I too recently bought a car from Bob Lanphere Beaverton Honda and so happened to have Linda as the Sales person. She was very nice. Unfortunately, much like a the previous reviewer, the problems began with their Finance Manager and with the companies integrity regarding the stated warranty and the use of interest rates as a price tactic.

The warranty as advertised on the car was awesome. A 7 year / 100,000 mile warranty covering all the major components PLUS steering, electrical, and other components not normally seen on 7yr/100k warranty. At that point, the value of the car was present.

However, when asking pointed questions about the coverage after they tried to upsell me on extended warranty options, it soon became clear they were not going to honor the adverstised warranty on the car window. Further they admitted to me that the advertised warranty was "confusing" and they would change the way it would be displayed in the future.

"Fine, let the negotiations begin. Honor your advertisement, because I still want the warranty as stated and will not pay the full extended price."

Enter interest rates negotiation tactics. Admittedly, my first mistake was looking at the monthly payments. I was manipulated to think we negotiated happy medium on the extended warranty price, but the reality was the Finance Department, because at that point the Finance Director was involved, lowered the interest rate and still received the full amount they wanted for the car and the warranty. I found this out later after I reviewed the all papers I signed. They even charged me an unnecessary extra $30 for DEQ. 2nd mistake - Don't let them rush you through signing papers. At this point, you are undoubtedly mentally drained from listening to the doublespeak and want it all over with. If so, take a break, get some coffee. Just because they shake your hand, doesn't mean you understand the deal you shook on. Its not over till you sign the dotted line.

Honor, Integrity, and values - wish they existed in the car sales process

Good luck

.

I recently bought a car from Beaverton Honda. My experience with the sales staff was fantastic. Linda is wonderful - no pressure, very open, honest about how everything works.

My frustration is with the "F&I" (finance & insurance) process. All throughout the sales process, Hondas are so wonderful and reliable. All of the sudden, when you're in the back room with the finance person, you're being convinced to buy all of these expensive warranty options. My F&I person said things like, "if you go over a bump, a computer sensor can jiggle loose and the average repair cost is over $2,000 these days" and "you should buy the Lojack anti-theft device because, if they steal your car and get to your house, it's all over."

I was pre-approved through my bank to finance the car. They told me just to have the dealership send over a purchase order. The F&I person wanted me to go through "the process" at the dealership anyway citing that it would be easier for me because I wouldn't have to sign papers twice. After going through the process, it was clear to me that the real reason was so that they wouldn't miss the opportunity to try to sell me warranties.

I'd go back to Beaverton Honda because of the sales staff, but I won't let myself be lured into spending all that time in the "back room."

Beaverton Honda is very close to providing a car-buying experience that is enjoyable. Too bad the last 1.5 hours leave you feeling worked over and on the defensive.

1
★★★☆☆

I recently bought a car from Beaverton Honda. My experience with the sales staff was fantastic. Linda is wonderful - no pressure, very open, honest about how everything works.

My frustration is with the "F&I" (finance & insurance) process. All throughout the sales process, Hondas are so wonderful and reliable. All of the sudden, when you're in the back room with the finance person, you're being convinced to buy all of these expensive warranty options. My F&I person said things like, "if you go over a bump, a computer sensor can jiggle loose and the average repair cost is over $2,000 these days" and "you should buy the Lojack anti-theft device because, if they steal your car and get to your house, it's all over."

I was pre-approved through my bank to finance the car. They told me just to have the dealership send over a purchase order. The F&I person wanted me to go through "the process" at the dealership anyway citing that it would be easier for me because I wouldn't have to sign papers twice. After going through the process, it was clear to me that the real reason was so that they wouldn't miss the opportunity to try to sell me warranties.

I'd go back to Beaverton Honda because of the sales staff, but I won't let myself be lured into spending all that time in the "back room."

Beaverton Honda is very close to providing a car-buying experience that is enjoyable. Too bad the last 1.5 hours leave you feeling worked over and on the defensive.

Pros: Great sales staff - honest, open, friendly

Cons: The "back room"

.

I went into Beaverton Honda, actually a bit terrified because going to a car dealership is pretty scary. I was welcomed with no pressure by a nice younger sales guy named Justin. He was really friendly and honest, which really meant a lot. He helped me pick the best car for me and I couldnt have been happier with the price and the customer service. Five Stars for Beaverton Honda and Justin!

2
★★★★★

I went into Beaverton Honda, actually a bit terrified because going to a car dealership is pretty scary. I was welcomed with no pressure by a nice younger sales guy named Justin. He was really friendly and honest, which really meant a lot. He helped me pick the best car for me and I couldnt have been happier with the price and the customer service. Five Stars for Beaverton Honda and Justin!

Pros: honest salesman, friendly, knowledgable

Cons: none

.

My boyfriend and I bought a used car from these people about a month ago. Right off the bat we had mechanical problems with the vehicle. We immediately made an appointment to have their mechanic service the car. They provided us with a loner car, and TWO WEEKS LATER, we thought we had the issue taken care of...NOT. The car was returned to us with the problem left unresolved. I again, made an appointment with them to have the vehicle serviced. Maybe I am crazy, but when you pay $30,000 for a car, it should purr. I returned my vehicle to their service shop only to find out that they have changed their policy on loner vehicles. I now am expected to pay for a rental car, at a flat rate of $25 per day. Lets see, last time they had it for two weeks hmm...$350...I am a full time student with a part-time job...I don't have cash like that to drop. They tried to reassure me that the rental fines will be reimbursed if it is discovered to be covered under warranty. As far as I am concerned, this was a preexisting condition when I bought the car, and they should take care of it. Not forgetting to mention the fact, that when I signed the papers purchasing the vehicle, I paid a little bit extra for additional warranty coverage that would provide me with a loner vehicle, should I have mechanical issues with the car. So here I sit, car in shop, big thanks to the city for public transportation. To bad for my boyfriend who works 30 miles out of town. This has been the worst car buying experience ever. I feel like I have been lied to and taken advantage of. I will not return, nor refer anyone to this establishment. As far as the cheesy pitch the salesman fed us..."happy wife, happy life." Well Abe, I am not happy and I won't forget this.

0
★☆☆☆☆

My boyfriend and I bought a used car from these people about a month ago. Right off the bat we had mechanical problems with the vehicle. We immediately made an appointment to have their mechanic service the car. They provided us with a loner car, and TWO WEEKS LATER, we thought we had the issue taken care of...NOT. The car was returned to us with the problem left unresolved. I again, made an appointment with them to have the vehicle serviced. Maybe I am crazy, but when you pay $30,000 for a car, it should purr. I returned my vehicle to their service shop only to find out that they have changed their policy on loner vehicles. I now am expected to pay for a rental car, at a flat rate of $25 per day. Lets see, last time they had it for two weeks hmm...$350...I am a full time student with a part-time job...I don't have cash like that to drop. They tried to reassure me that the rental fines will be reimbursed if it is discovered to be covered under warranty. As far as I am concerned, this was a preexisting condition when I bought the car, and they should take care of it. Not forgetting to mention the fact, that when I signed the papers purchasing the vehicle, I paid a little bit extra for additional warranty coverage that would provide me with a loner vehicle, should I have mechanical issues with the car. So here I sit, car in shop, big thanks to the city for public transportation. To bad for my boyfriend who works 30 miles out of town. This has been the worst car buying experience ever. I feel like I have been lied to and taken advantage of. I will not return, nor refer anyone to this establishment. As far as the cheesy pitch the salesman fed us..."happy wife, happy life." Well Abe, I am not happy and I won't forget this.

Pros: NONE

Cons: EVERYTHING

 

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