Souza Floor Coverings LLC

★★★★★
Speacializing in New and Old Floors In Charlotte, NC

About Souza Floor Coverings LLC

Hours
Mon-Fri 8am-5pm
Special Offer
10% off Purchase

Home & Garden

Home & Garden
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Accurate Home Solutions

12327 Shadow Ridge Ln Charlotte, AR

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Souza Floor Coverings LLC

3356 Highway 51 N # A Fort Mill, SC

4.5 4
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as wojo8 said stay away! This company is horrible and very dishonest. I would not send my worst enemy here!

3
★★★★★

as wojo8 said stay away! This company is horrible and very dishonest. I would not send my worst enemy here!

.

I found Souza Floors to be amazing. The quality of work, price and customer service was simply outstanding. I have recommended this company to 3 friends that used them and was called by all three to thank me for the recommendation after

3
★★★★★

I found Souza Floors to be amazing. The quality of work, price and customer service was simply outstanding. I have recommended this company to 3 friends that used them and was called by all three to thank me for the recommendation after

.

Headaches from day 1 as the sales rep they had covering my build was an ex-con who was eventually let go prior to the job being finished.\r
\r
I had Souza install both hardwood flooring and carpeting into the house we were building in Charlotte. I was billed for a 8 pound carpet pad and come to find out they installed a 6 pound pad as I had a carpet repair person over to fix some of their instalation mistakes. They stated that they were ""unaware"" of their mistake.\r
\r
Secondly, they only stained 1/2 of the stairs that lead to my basement initially. Well, upon their return to finish the job they stained the bottom half a completely different color than the top half (or the rest of the house for that matter). So I have 8 stairs that are a mystery color at this point.\r
\r
Lastly, I am about a year in the house and the polyurethane is peeling up all over the hardwood floors.\r
\r
I have reached out to them and they stated ""the floors were only warrantied for 1 year"" and that if I want them to come out to take a look at anything I will need to pay an outstanding balance of $630. Why would I, why would anyone, pay a balance of $630 when the first two issues above were NEVER taken care of?\r
\r
Anyway, taking them to court and will update the outcome once it is finished.

0
★☆☆☆☆

Headaches from day 1 as the sales rep they had covering my build was an ex-con who was eventually let go prior to the job being finished.\r
\r
I had Souza install both hardwood flooring and carpeting into the house we were building in Charlotte. I was billed for a 8 pound carpet pad and come to find out they installed a 6 pound pad as I had a carpet repair person over to fix some of their instalation mistakes. They stated that they were ""unaware"" of their mistake.\r
\r
Secondly, they only stained 1/2 of the stairs that lead to my basement initially. Well, upon their return to finish the job they stained the bottom half a completely different color than the top half (or the rest of the house for that matter). So I have 8 stairs that are a mystery color at this point.\r
\r
Lastly, I am about a year in the house and the polyurethane is peeling up all over the hardwood floors.\r
\r
I have reached out to them and they stated ""the floors were only warrantied for 1 year"" and that if I want them to come out to take a look at anything I will need to pay an outstanding balance of $630. Why would I, why would anyone, pay a balance of $630 when the first two issues above were NEVER taken care of?\r
\r
Anyway, taking them to court and will update the outcome once it is finished.

.

It seemed as though the other flooring stores I was dealing with were not really interested in what I wanted but more about what they wanted to sell me. Marcus took the time to listen to my wants, styles and interest and won my business. I would send anyone Souza's way.\r
\r
Roni

2
★★★★★

It seemed as though the other flooring stores I was dealing with were not really interested in what I wanted but more about what they wanted to sell me. Marcus took the time to listen to my wants, styles and interest and won my business. I would send anyone Souza's way.\r
\r
Roni

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