Manatron Diagnostic, Inc.

★★★☆☆
  • 1108 Summit Ave Ste 3

    Plano, TX 75074

    Cross street: <p>Service the DFW Metroplex</p>

    Map & Directions
  • 972-424-9248

3.0 2
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I first used this company in 2007. They sent the invoice to the wrong address and rudely called demanding payment after it was 60 days late. I gave my credit card as I understand the importance of being paid timely. But I expressed my displeasure with the way I was treated and told them I would find another company for my future needs. I actually forgot about this incident and have used the company several times since then. I forgot until Jackie reminded me about it today (yes almost 3 years later).

I now know why it takes days and several calls on my part to schedule a service call, the minimum $180 I was quoted just to look at my unit, and why the women I talk to are rude and condescending. I am a "marked customer" and they don't want my business. Well the ladies in the office don't want my business. Ron (the service tech) has always been very nice and accommodating. I wish I had kept his cell number! He has been out several times since this 2007 incident. When I asked to speak to the owner today, Betsy (sp?) said that I could not go "above" Jackie. So I still don't know who the owner is. But if you read this Mr./Mrs. Owner, please know that the ladies you have in your business office have caused you to lose a customer. So it is time for me to find a new company to service my steam units. Tomorrow I call Public Service Plumbers.

1
★☆☆☆☆

I first used this company in 2007. They sent the invoice to the wrong address and rudely called demanding payment after it was 60 days late. I gave my credit card as I understand the importance of being paid timely. But I expressed my displeasure with the way I was treated and told them I would find another company for my future needs. I actually forgot about this incident and have used the company several times since then. I forgot until Jackie reminded me about it today (yes almost 3 years later).

I now know why it takes days and several calls on my part to schedule a service call, the minimum $180 I was quoted just to look at my unit, and why the women I talk to are rude and condescending. I am a "marked customer" and they don't want my business. Well the ladies in the office don't want my business. Ron (the service tech) has always been very nice and accommodating. I wish I had kept his cell number! He has been out several times since this 2007 incident. When I asked to speak to the owner today, Betsy (sp?) said that I could not go "above" Jackie. So I still don't know who the owner is. But if you read this Mr./Mrs. Owner, please know that the ladies you have in your business office have caused you to lose a customer. So it is time for me to find a new company to service my steam units. Tomorrow I call Public Service Plumbers.

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This place is about the only place I can find that keeps everything in stock for your pools operating system. From the hard to find filters to pumps. If I don't want to drive that far with gas the way it is, shipping is reasonable. They have great customer service and reasonable prices.

5
★★★★★

This place is about the only place I can find that keeps everything in stock for your pools operating system. From the hard to find filters to pumps. If I don't want to drive that far with gas the way it is, shipping is reasonable. They have great customer service and reasonable prices.

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