Zerorez Carpet Cleaning Dallas

Agree With Other Below Average Ratings Management is definitely rude, and they have ignored my requests for outside maintenance, but still rude regardless and I am very easy going. Construction is a little shotty as well and the bugs are pretty bad. Heating costs are very high due to very inefficient units. Not quite what you pay for, especially considering that you pay for all utilities except trash yourself !!! Neighbors are easy to hear but luckily I have a quiet one. Seen police cars out in front multiple times at night...definitely ghettofabulous !! The work-out facility is a joke but there is a Lifetime Fitness down the street. Parking is good though and it is nice to have a patio and washer/dryer and indoor maintenance requests are promptly addressed.

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Extra Time and Hassle One guy runs the place and when he is not available, the customer service and quality of work suffers. As a result the job took several weeks longer to complete, and required many phone calls (initiated by myself) and re-dos before I was satisfied. In the end, the floors do look nice, but it was significantly more hassle and time than I anticipated.

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This company has no idea how to treat customers. One of the workers ruined my loveseat. I called Scott in customer service, asking him to send someone out to look at it. That person cancelled and came out a week later to see it. He took a ruined pillow back to the office to run "tests" on it. Two weeks passed. Two more weeks passed. I NEVER received a call from the company. Every time I would call, Scott would say they were still running "tests" on it and he would call me back. He never did. Three months later...my loveseat is still ruined. Scott is trying to get it recovered but is terrible with getting back to me. Scott promised to call me back about seven times and never called me back. I always had to follow up because of his lack of follow through. He only called me back after saying I was calling the BBB. What a terrible company if you ever have something go wrong with the cleaning. It's taken over three months to fix my loveseat...still waiting...

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Zerorez Carpet was great. Price was excellent 3 rooms for $129 and I also had them clean my 3 area rugs which we just got back and they look fantastic. Our tech was knowledgeable, professional and did not try to oversell or pressure us to buy other products. I plan to use them for cleaning our upholstery.

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My hairdresser recommended Zerorez to me and had nothing but excellent things to say. So after giving them a try, I myself am also hooked. They did an absolutely fabulous job and were very professional and honest. I have to admit, I was very skeptical because two other well known carpet cleaning companies had not been successful in getting our white shag carpet white again. They walked in the door complaining that my carpet could very be the original color again and no carpet cleaning company would ever be able to do that. Well, Zerorez was able to do the "impossible". Our tech, Seth, was first class and very professional. He took special care and time with cleaning and was extremely through. There were also no hidden charges, either. I am highly impressed and will be a repeat customer from here on out.

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I used Zerorez for the first time and I was very impressed. The service was professional, timely, and very courteous and concerned about the his job! I will highly recommend, already have, their service to my friends and neighbors!

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I had zerorez come this past Sat on their 3 rooms for $129. During the intial walk-thru with my tech, John, he talked to me about adding the pet enzyme on my carpets to get up the stains and odor. He fiddled around on his phone and said it would be an extra $90 charge. Great! So, after he was done, my carpets looked amazing and I was feeling very great about chosing them...that is until it was time to pay. The tech said, i was supposed to have you sign and initial the contract BEFORE I started the work, but forgot. He was telling me about some other add-on and I said, lets see what the damage is first for what you've already done. That will be $432.94 he told me. After coming to and being handed the contract, I realize that the tech failed to mention that it was $90 PER ROOM for the enzyme cleaning. Kind of important if you ask me because quite frankly, I can't afford almost $300 in upgrades. After he left, I called the supervisor, Scott and explained what happened and told him had I known it was $90 per room, I would have never done it. He seemed sympathetic at the time and said right now he could refund me 1 of the $90 charges and 2 $25 gift certificates but if I wanted 2 of the charges refunded, he'd have to talk to his supervisor on Monday and call me back. Well, I hadn't heard from him, so I had to call him and he was less than sympathetic on the 2nd phone call. He said the tech told him that I was told it was a per room charge and the work was already done so $90 was all he would refund. Now, I realize it probably comes out that I'm trying to get free work done and I truely was not. I was more than willing to pay for what I was expecting to be charging and only asking that 2 of the 3 charges be refunded. I guess I should be happy that I'm getting anything back at all, but the 2nd phone call with the supervisor and his tone really has left a bad taste in mouth. So if you go with Zerorez, make sure upfront you really know all the costs before any work is started. On the upside, my carpets do look fantastic and the tech was very nice and knowledgable.

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Just had my carpets done for the second time by this company. First of all there technicians are great. Clean, well groomed, polite, etc. On top of that the service is quick and effective. Our carpets have never looked so good or dried so fast and felt so good to naked feet as they do after Zerorez has been there. Highly recommended.

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The first positive thing this company accomplished was to arrive on time. Next, they did an outstanding job on my carpet. The carpet looks like new and all the stains are gone. I would like to thank the young man who did the work, Tylee Coleman. He was very professional and discussed all the questions that I had for him. Thanks again for your find work.

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Zerorez did an amazing job. I got an appointment for the day after I called. They were on time. My carpet looks brand new!!! I would highly recommend using Zerorez!!

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This company provides a really good carpet cleaning experience. They use their patented system that resulted in clean and dry carpets versus the wet and crunchy floors we are normally left with.

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