Fire & Ice Heating & AC

★☆☆☆☆

About Fire & Ice Heating & AC

Hours
Sat 8am-12am
1.0 1
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SCAM ARTISTS!!!! Tammy, the owner, is a crook! We have a maintenance plan with them. Unfortunately we already paid them for 5 years to maintain our AC. We will not be letting them back in our house. Every time they came out, they tried to collect money for somthing they "recommended". The people constantly recomended new AC units. Our house was built 7 years ago. We should not need new units. I called them out to fix a problem with my 2 units that weren't cooling correctly. They put new capacitors on my downstairs unit & it worked for 1 week. However, my upstairs unit would intermittently blow warm air, not cold. John, the guy that came out said that he was "too busy" to look at the upstairs unit. He was "only told to look at the downstairs unit". After 1 week, my downstairs unit stopped working AGAIN. They said that I needed a new fan motor. They ordered it, put it on, it didn't work. They said I needed a new compressor & Tammy, the owner told me I needed to buy a new AC unit entirely. Now, they never did look at my upstairs unit. Carl, came out & looked at it. He said it was filthy & needed to be chemically cleaned. It was filthy! I saw it. However, the problem is that This company is supposed to maintain that under my maintenace plan. After looking at that coil...there is NO WAY it had just been cleaned by them like my receipt stated. The employee had Tammy on speaker on his phone. I heard her telling him to tell me that I needed 2 new AC units & that these were not going to work any more. Now at this point, the units were blowing HOT AIR. I was so STRESSED OUT! I heard her tell him that. We confronted him & he would not tell us the truth. We told him we were getting another company to come out. They were at my house from 2:30 pm - after 7:30 pm. When they left, I still did not have AC. I called Peggy, "The AC Lady" from Euless before this company left. She told me to have them leave. She came to my house at 7:00 am the next morning. She walked straight up the the unit, peaked through the top of unit #1, and said "your fan motor is wired wrong." She corrected the fan motor wires (that FIRE & ICE installed the day before) asked me to turn the unit on inside. IT WORKS!. She looked at the other unit that they finally cleaned the day before. She said that one had a burnt wire that had been rewired. When Fire & ICE was out the day before, I was listening at the window & I heard one guy tell the other, "it shorted out as soon as it kicked on" AC Lady did not actually do anything to that unit. She had me turn it on on the inside. It worked fine. She said that it kept blowing hot air because it was so dirty that the compressor "safety" thing would turn the compressor off & then when it cooled down, the compressor would come back on & cool until it got to hot again & it would repeat the cycle. She was here maybe 30 minute-1 hr, charged $90. Both of my AC units that I was told needed to be replaced & would not run ever again, are running FANTASTICLY. They are crooked thieves. They just turned the outside breakers off & told me that I needed 2 new units. It was not accidental. THEY ARE CROOKED SCAM ARTISTS!

1
★☆☆☆☆

SCAM ARTISTS!!!! Tammy, the owner, is a crook! We have a maintenance plan with them. Unfortunately we already paid them for 5 years to maintain our AC. We will not be letting them back in our house. Every time they came out, they tried to collect money for somthing they "recommended". The people constantly recomended new AC units. Our house was built 7 years ago. We should not need new units. I called them out to fix a problem with my 2 units that weren't cooling correctly. They put new capacitors on my downstairs unit & it worked for 1 week. However, my upstairs unit would intermittently blow warm air, not cold. John, the guy that came out said that he was "too busy" to look at the upstairs unit. He was "only told to look at the downstairs unit". After 1 week, my downstairs unit stopped working AGAIN. They said that I needed a new fan motor. They ordered it, put it on, it didn't work. They said I needed a new compressor & Tammy, the owner told me I needed to buy a new AC unit entirely. Now, they never did look at my upstairs unit. Carl, came out & looked at it. He said it was filthy & needed to be chemically cleaned. It was filthy! I saw it. However, the problem is that This company is supposed to maintain that under my maintenace plan. After looking at that coil...there is NO WAY it had just been cleaned by them like my receipt stated. The employee had Tammy on speaker on his phone. I heard her telling him to tell me that I needed 2 new AC units & that these were not going to work any more. Now at this point, the units were blowing HOT AIR. I was so STRESSED OUT! I heard her tell him that. We confronted him & he would not tell us the truth. We told him we were getting another company to come out. They were at my house from 2:30 pm - after 7:30 pm. When they left, I still did not have AC. I called Peggy, "The AC Lady" from Euless before this company left. She told me to have them leave. She came to my house at 7:00 am the next morning. She walked straight up the the unit, peaked through the top of unit #1, and said "your fan motor is wired wrong." She corrected the fan motor wires (that FIRE & ICE installed the day before) asked me to turn the unit on inside. IT WORKS!. She looked at the other unit that they finally cleaned the day before. She said that one had a burnt wire that had been rewired. When Fire & ICE was out the day before, I was listening at the window & I heard one guy tell the other, "it shorted out as soon as it kicked on" AC Lady did not actually do anything to that unit. She had me turn it on on the inside. It worked fine. She said that it kept blowing hot air because it was so dirty that the compressor "safety" thing would turn the compressor off & then when it cooled down, the compressor would come back on & cool until it got to hot again & it would repeat the cycle. She was here maybe 30 minute-1 hr, charged $90. Both of my AC units that I was told needed to be replaced & would not run ever again, are running FANTASTICLY. They are crooked thieves. They just turned the outside breakers off & told me that I needed 2 new units. It was not accidental. THEY ARE CROOKED SCAM ARTISTS!

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