T-Mobile

★★★☆☆
  • 634 NW Loop 410 Suite 103

    San Antonio, TX 78216

    Map & Directions
  • 210-525-8596

About T-Mobile

Categories
  • Cell Phones
  • Phone Equipment
  • Consumer Electronics Stores
  • Telephone Service
Details
  • Cell Phone Repair Shops
  • Cell Phones
  • Phone Equipment
Hours
M-Sa 10am-8pm, Su 12pm-6pm
Keywords
  • T-Mobile
  • cell phone
  • cell phone store
  • phone repair service
  • cell phones
  • tmobile
Payment Options
  • American Express
  • Cash
  • Check
  • MasterCard
  • Visa
Brands
  • T-Mobile
  • tmobile

Communications & Utilities

Communications & Utilities
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Communication Headquarters

6997 Blanco Rd San Antonio, TX

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T-Mobile

1464 Austin Hwy San Antonio, TX

3.0 2
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Their service is amazing! I'm glad to have been able to find out about them through my friend's recommendation. They definitely are an amazing group of people.

5
★★★★★

Their service is amazing! I'm glad to have been able to find out about them through my friend's recommendation. They definitely are an amazing group of people.

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TMobile should be sued for Deceptive Practices!!! My friend kept getting text messages in February about how TMobile would no longer have the Flex Pay Plan and urged her to come in to the store to switch her plan before service was suspended. So when she finally walked into the store, an employee told her that all customers on that plan would be switched to the Classic Plan (a 2yr contract), so she switched. She asked the employee if she'd be able to switch her billing cycle from the first of the month to the 15th of the month, he said there'd be no problem and to wait til after her new billing cycle started before calling customer service and request the switch. So she waited. When she returned to the store to request the billing be switched to the 15th of every month, they connected her to customer service and the switch was done. It was to take effect on March 9th with a pro rated bill for April 15th. They also assured her that service would not be suspended or interrupted during this switch. March 28th, she begins to receive text messages reminding her of a "past due bill" and possible service suspencion. So she calls customer service yet again. They again ASSURE HER SERVICE WOULD NOT BE SUSPENDED AND TO IGNORE THE TEXT MESSAGES, AS THEY ARE AUTOMATED. She continues to receive the text messages she was told to ignore and on April 5th, her service is suspended!!! When she goes to the store to find out what happened, they tell her she has a past due balance which needs to be paid immediately and another pro rated balance due on the 15th! THEN WHY didn't the OTHER CSR's mention anything about a "past due balance"? And how can there be a "past due balance" if the bill isn't due until the 15th, just like it was arranged? How can TMobile get away with such deceptive practices, if only to charge their customers a RECONNECT FEE each and every time they tell a customer to "ignore" the suspencion texts so service is suspended anyway!!! IT'S TIME TO SUE TMOBILE FOR DECEPTIVE PRACTICES and include ALL the employees who practice same TO COURT TOO!!!! Oh and in case your wondering what happened to the Flex Pay Plan they were "no longer going to be using"? They brought it back under a NEW NAME called the "Monthly Plan" and the "New Monthly 4G Plan", which in essence, is the SAME Flex Pay Plan as before!!! Same service, new name! So ALL the former Flex Pay Plan customers who were told to switch to the Classic Plan because their services were being terminated under the Flex Pay Plan can no longer switch back to the "Monthly Plan" because now they're stuck to a two year contract that they were "tricked" into switching to in the first place!!! TIME TO SUE T-MOBILE!!!

1
★☆☆☆☆

TMobile should be sued for Deceptive Practices!!! My friend kept getting text messages in February about how TMobile would no longer have the Flex Pay Plan and urged her to come in to the store to switch her plan before service was suspended. So when she finally walked into the store, an employee told her that all customers on that plan would be switched to the Classic Plan (a 2yr contract), so she switched. She asked the employee if she'd be able to switch her billing cycle from the first of the month to the 15th of the month, he said there'd be no problem and to wait til after her new billing cycle started before calling customer service and request the switch. So she waited. When she returned to the store to request the billing be switched to the 15th of every month, they connected her to customer service and the switch was done. It was to take effect on March 9th with a pro rated bill for April 15th. They also assured her that service would not be suspended or interrupted during this switch. March 28th, she begins to receive text messages reminding her of a "past due bill" and possible service suspencion. So she calls customer service yet again. They again ASSURE HER SERVICE WOULD NOT BE SUSPENDED AND TO IGNORE THE TEXT MESSAGES, AS THEY ARE AUTOMATED. She continues to receive the text messages she was told to ignore and on April 5th, her service is suspended!!! When she goes to the store to find out what happened, they tell her she has a past due balance which needs to be paid immediately and another pro rated balance due on the 15th! THEN WHY didn't the OTHER CSR's mention anything about a "past due balance"? And how can there be a "past due balance" if the bill isn't due until the 15th, just like it was arranged? How can TMobile get away with such deceptive practices, if only to charge their customers a RECONNECT FEE each and every time they tell a customer to "ignore" the suspencion texts so service is suspended anyway!!! IT'S TIME TO SUE TMOBILE FOR DECEPTIVE PRACTICES and include ALL the employees who practice same TO COURT TOO!!!! Oh and in case your wondering what happened to the Flex Pay Plan they were "no longer going to be using"? They brought it back under a NEW NAME called the "Monthly Plan" and the "New Monthly 4G Plan", which in essence, is the SAME Flex Pay Plan as before!!! Same service, new name! So ALL the former Flex Pay Plan customers who were told to switch to the Classic Plan because their services were being terminated under the Flex Pay Plan can no longer switch back to the "Monthly Plan" because now they're stuck to a two year contract that they were "tricked" into switching to in the first place!!! TIME TO SUE T-MOBILE!!!

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