Austin Cab Para Transit Svc

★★★★☆
  • 1135 Gunter St # 104

    Austin, TX 78702

    Map & Directions
  • 512-929-3344

About Austin Cab Para Transit Svc

Categories
  • Taxis

Transportation & Storage

Transportation & Storage
More choices in Austin:
Resultset_next

Square Patrol

2824 Real Street Austin, TX

Resultset_next

Roys Taxi

90 N I H 35 Austin, TX

3.6667 6
Hi! Sign in to let us know how Austin Cab Para Transit Svc was?
Write a Review
.

AUSTIN CAB is the worst taxi company I have ever dealt with!

I ordered a taxi for 9:30 am for pick up at my hotel. I stressed the importance of the driver arriving on time, because I was in town for a job interview (at 10:00 am). The customer service agent assured me that the driver would be at the hotel on time. The taxi driver arrived at 9:45. As I was walking outside toward the cab, the driver hastily left the property. I called the customer service number and the same taxi driver, a middle-aged African American male, came back to the hotel at 9:50 am.

When I entered the taxi cab, the driver appeared angry and abruptly asked where I going. Before we even left the hotel, I noticed the meter was already at $8.50. I asked the taxi driver about this, but he refused to explain the rationale for this charge. I was already concerned about the taxi driver's poor ethics, but felt that I was stuck utilizing his services as I needed to get to my interview ASAP. During out trip, the driver was inappropriately talking about how Black people were mistreated in Austin, and that he was hoping to move to Georgia in the near future. If the driver was so unhappy with his living and work situation, I would encourage him to leave already, instead of treating his customers like crap.

I will fast forward to the end of the story...we finally arrived at my destination. I was surprised that the final cost of the taxi trip was over $32, when the person on the phone quoted that it wouldn't cost more than $25. Note: I took the same exact route back to my hotel with a different taxi company (in the same amount of traffic) and it ended up coming out to $24. Returning to my issue with Austin Cab, when I asked about the charges, the driver refused to provide me with an itemized bill. He just kept saying that I needed to pay the amount on the meter. In addition, there was signs inside the cab stating that the company accepted credit cards. The driver told me that the credit card machine was broken and that I needed to pay with cash. I also asked the driver for a receipt, but he told me that he was unable to do so (which seemed sketchy). You would think that a company would be hesitant to provide a receipt if they were trying to rip someone off...which they did in my case.

I was so upset with my experience, that I contacted the BBB for the first time ever, but Austin Cab ignored there requests as well. It's apparent that all this company cares about is money and not their customers.

1
★☆☆☆☆

AUSTIN CAB is the worst taxi company I have ever dealt with!

I ordered a taxi for 9:30 am for pick up at my hotel. I stressed the importance of the driver arriving on time, because I was in town for a job interview (at 10:00 am). The customer service agent assured me that the driver would be at the hotel on time. The taxi driver arrived at 9:45. As I was walking outside toward the cab, the driver hastily left the property. I called the customer service number and the same taxi driver, a middle-aged African American male, came back to the hotel at 9:50 am.

When I entered the taxi cab, the driver appeared angry and abruptly asked where I going. Before we even left the hotel, I noticed the meter was already at $8.50. I asked the taxi driver about this, but he refused to explain the rationale for this charge. I was already concerned about the taxi driver's poor ethics, but felt that I was stuck utilizing his services as I needed to get to my interview ASAP. During out trip, the driver was inappropriately talking about how Black people were mistreated in Austin, and that he was hoping to move to Georgia in the near future. If the driver was so unhappy with his living and work situation, I would encourage him to leave already, instead of treating his customers like crap.

I will fast forward to the end of the story...we finally arrived at my destination. I was surprised that the final cost of the taxi trip was over $32, when the person on the phone quoted that it wouldn't cost more than $25. Note: I took the same exact route back to my hotel with a different taxi company (in the same amount of traffic) and it ended up coming out to $24. Returning to my issue with Austin Cab, when I asked about the charges, the driver refused to provide me with an itemized bill. He just kept saying that I needed to pay the amount on the meter. In addition, there was signs inside the cab stating that the company accepted credit cards. The driver told me that the credit card machine was broken and that I needed to pay with cash. I also asked the driver for a receipt, but he told me that he was unable to do so (which seemed sketchy). You would think that a company would be hesitant to provide a receipt if they were trying to rip someone off...which they did in my case.

I was so upset with my experience, that I contacted the BBB for the first time ever, but Austin Cab ignored there requests as well. It's apparent that all this company cares about is money and not their customers.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

A good way to move about town in Austin is to have a good taxi service. I always call them, though there is a little overprice after dusk hours.

2
★★★★★

A good way to move about town in Austin is to have a good taxi service. I always call them, though there is a little overprice after dusk hours.

Pros: safe service

Cons: a little pricey at night

.

I first called Yellowcab - couldn't get them on the line. Then I called Austin Cab Co. They picked up right away. Dispatcher was very nice, courteous and called me when driver arrived at my complex. Driver was very courteous. Reasonable rates. I highly recommend Austin Cab company.

2
★★★★★

I first called Yellowcab - couldn't get them on the line. Then I called Austin Cab Co. They picked up right away. Dispatcher was very nice, courteous and called me when driver arrived at my complex. Driver was very courteous. Reasonable rates. I highly recommend Austin Cab company.

Pros: Very prompt courteous service. Clean cab.

Cons: None to think of.

.

After making reservations with Yellow Cab and being stood up, we called Austin Cab Company. Even though it was New Years Eve, they had someone come pick us up within 10 minutes! Our driver Raoul was awesome and even came back for us at the end of the night. If you want to actually get to your destination, call Austin Cab Company, not Yellow Cab!

2
★★★★★

After making reservations with Yellow Cab and being stood up, we called Austin Cab Company. Even though it was New Years Eve, they had someone come pick us up within 10 minutes! Our driver Raoul was awesome and even came back for us at the end of the night. If you want to actually get to your destination, call Austin Cab Company, not Yellow Cab!

Pros: Great driver, prompt service

.

I ride with Austin Cab every day that I go somewhere and they are extremely professional and on-time. I have tried ALL of the cab services in Austin including Yellow and Lone Star as well as some that are not supposed to be in Austin like Roy's in Georgetown and Ace in Round Rock . There is no comparison to the high level of PROMPT service that I get everytime I book Austin Cab. They even have limos that I have ridden in that the owners sent as a compliment when one of the scheduled drivers of mine had a death in his family. Where can I get service like this? Not even in NY where I work every week and ride Black Cars everwhere. They need to expand!!!

2
★★★★★

I ride with Austin Cab every day that I go somewhere and they are extremely professional and on-time. I have tried ALL of the cab services in Austin including Yellow and Lone Star as well as some that are not supposed to be in Austin like Roy's in Georgetown and Ace in Round Rock . There is no comparison to the high level of PROMPT service that I get everytime I book Austin Cab. They even have limos that I have ridden in that the owners sent as a compliment when one of the scheduled drivers of mine had a death in his family. Where can I get service like this? Not even in NY where I work every week and ride Black Cars everwhere. They need to expand!!!

Pros: Always call and verify my choice of vehicle and driver expertise requirements

Cons: Haven't found any yet

.

If you want someone to drive you somewhere, don't call Austin Cab Company. After agreeing to pick us up in 20 minutes, they did not show up for 45, and then when we called them, they repeatedly hung up on us. Seriously, do yourself a favor and CALL SOMEONE ELSE. These guys should be out of business.

0
★☆☆☆☆

If you want someone to drive you somewhere, don't call Austin Cab Company. After agreeing to pick us up in 20 minutes, they did not show up for 45, and then when we called them, they repeatedly hung up on us. Seriously, do yourself a favor and CALL SOMEONE ELSE. These guys should be out of business.

Pros: who knows?

Cons: didn't pick us up, hung up on us.

 

Wait, you're the expert.

If you've been to or used Austin Cab Para Transit Svc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review