Mac Productions

★★★★☆

Computer & Internet Services

Computer & Internet Services
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DO NOT TAKE YOUR COMPUTER TO AUSTIN MAC REPAIR!!!\r
I purchased a new IPAD on 5/9 and took it in for a minor crack on 6/23 ( it didn't affect the IPAD it just bothered me since I had just purchased it) I paid over $200 to "repair the

3
★★★★★

DO NOT TAKE YOUR COMPUTER TO AUSTIN MAC REPAIR!!!\r
I purchased a new IPAD on 5/9 and took it in for a minor crack on 6/23 ( it didn't affect the IPAD it just bothered me since I had just purchased it) I paid over $200 to "repair the

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Customer NO SERVICEis the philosophy at Austin Mac Repair. My experience just goes to show that you should ALWAYS check out who you're doing business with. Wish I'd read these reviews before I gave them my business. When I dropped off

3
★★★★★

Customer NO SERVICEis the philosophy at Austin Mac Repair. My experience just goes to show that you should ALWAYS check out who you're doing business with. Wish I'd read these reviews before I gave them my business. When I dropped off

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FANTASTIC! This company has the lowest prices in Texas and I have taken advantage of that as many others have and do daily.
The people I met at Austin Mac Repair were friendly, kind, and have turned most repairs around in rocket

3
★★★★★

FANTASTIC! This company has the lowest prices in Texas and I have taken advantage of that as many others have and do daily.
The people I met at Austin Mac Repair were friendly, kind, and have turned most repairs around in rocket

.

A few months ago I cracked my macbook screen and saw the ad to fix it for $200 and thought that was good deal. After talking with the worker i also agreed that it would be a good idea to upgrade my hard drive to 500GB. I got the computer

3
★★★★★

A few months ago I cracked my macbook screen and saw the ad to fix it for $200 and thought that was good deal. After talking with the worker i also agreed that it would be a good idea to upgrade my hard drive to 500GB. I got the computer

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Ok

My hard drive went out on my Mac so i brought my tower in to them to take it out and get the info off of it, keep in mind that this is a 150 GB hard drive they said it was bad and i need to get a new one I said OK left it with them a

3
★★★★★

Ok

My hard drive went out on my Mac so i brought my tower in to them to take it out and get the info off of it, keep in mind that this is a 150 GB hard drive they said it was bad and i need to get a new one I said OK left it with them a

.

I brought my Apple Iphone to Mac Productions and/or Austin Mac Repair, 7801 North Lamar Blvd, Austin, TX for repair of a broken glass screen. Their technician told me that it would be LIKE NEW and that they used the best glass so I had

3
★★★★★

I brought my Apple Iphone to Mac Productions and/or Austin Mac Repair, 7801 North Lamar Blvd, Austin, TX for repair of a broken glass screen. Their technician told me that it would be LIKE NEW and that they used the best glass so I had

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I received a quote on the phone to replace two fans on my MBPro. Normal price was $149 per fan, but owner agreed a fee of $119 per fan because we were replacing both at the same time.
My understanding was that it would be $119 per fan.

3
★★★★★

I received a quote on the phone to replace two fans on my MBPro. Normal price was $149 per fan, but owner agreed a fee of $119 per fan because we were replacing both at the same time.
My understanding was that it would be $119 per fan.

.

My husband took his computer here because he hoped to save money. I picked up the tower when it was done and was quite shocked to pay almost $800! My husband too was surprised it was so high, especially since the computer still wouldn't

3
★★★★★

My husband took his computer here because he hoped to save money. I picked up the tower when it was done and was quite shocked to pay almost $800! My husband too was surprised it was so high, especially since the computer still wouldn't

.

I'm a little surprised by the negative reviews here for this place. I had a very pleasant experience and the repair was perfect (also serving to save me several hundred dollars.) That said, working in the tech industry, I know that folks get riled up when things don't go exactly as they plan them from the incept... but I digress...

I recently dropped my iPhone 3GS and cracked the LCD.

As a result of my stupidity, I ended up in the Apple Store where the only solution they presented was to purchase a new phone. The service person I spoke to quoted me $199.00 for the new phone and then made me an appt. with the Genius Bar. Upon returning, I asked about the possibility of replacing the LCD to avoid the expense of purchasing new and they informed me that this was not something that could be done (basically, that the phone was shot). To add insult to injury, I was told that the store personnel had misinformed me regarding the $199 for the new phone as my only option was to purchase an iPhone 4, at an expense of over $400.00. I was incredulous that the anything that would break that easily would be unrepairable!

I did a little research on the web and came up with Austin Mac Repair as a viable alternative. The phone was fixed in less than 2 hours for appx. $100.00 and works perfectly. I would highly recommend Austin Mac Repair for others in this situation.

2
★★★★★

I'm a little surprised by the negative reviews here for this place. I had a very pleasant experience and the repair was perfect (also serving to save me several hundred dollars.) That said, working in the tech industry, I know that folks get riled up when things don't go exactly as they plan them from the incept... but I digress...

I recently dropped my iPhone 3GS and cracked the LCD.

As a result of my stupidity, I ended up in the Apple Store where the only solution they presented was to purchase a new phone. The service person I spoke to quoted me $199.00 for the new phone and then made me an appt. with the Genius Bar. Upon returning, I asked about the possibility of replacing the LCD to avoid the expense of purchasing new and they informed me that this was not something that could be done (basically, that the phone was shot). To add insult to injury, I was told that the store personnel had misinformed me regarding the $199 for the new phone as my only option was to purchase an iPhone 4, at an expense of over $400.00. I was incredulous that the anything that would break that easily would be unrepairable!

I did a little research on the web and came up with Austin Mac Repair as a viable alternative. The phone was fixed in less than 2 hours for appx. $100.00 and works perfectly. I would highly recommend Austin Mac Repair for others in this situation.

.

Our 1Tb Time Capsule failed - bad power supply. The solution(Per Apple): remove drive - place in new enclosure and transfer files.
We did not need the encrypted backup data - just wanted to recover photo and movie files. Using the Apple store list I chose Austin Mac Repair and called them. They said they were familiar with this problem - could quickly and easily handle it.
I dropped it off and worked with a tech to make sure the work order was clear:
- No need to recover backup data.
- Transfer photo/movie files to our disk.
- Put drive back together ?? Apple would reimburse after receipt of the drive.
- I had an external drive for the data.
- I left my number as primary and my wife??s as secondary
The tech told me, and noted on the work order, the estimate for the job was $89 to $295.

A few days later we got a message - the job was done, the charge - $895!!! We went to the store to get an explanation. When we arrived they met us with
- Our data on a new external drive (that we did not order)
- A badly mangled Time Capsule that could not be returned to Apple
- They wanted payment

I said that we needed to talk to about charges, and verify data before we paid.

The owner/technician, Les, came out and was upset we questioned the charges. Said he didn??t have time to verify data - we would have to wait.WE WERE THE ONLY CUSTOMERS THERE!

After 45 min. he told us that he was ready. We both started back to the work area, when he said there was a problem with space and he didn??t think the wheelchair would fit ?? he would have to show us one at a time. My wife went to take a look at the room to confirm the space issue. We wanted to view the data and hear the technical explanation for charges together. She rolled into a room that was large enough to hold at least15 people and wheelchairs.

He then asks us to leave or he would call the police! We are dumbfounded ?? and now really worried about our data. I told him that I would call the police for him ?? which I did - and that we were not leaving without our data.

The police arrived. We looked at a few of the files and asked for a copy of the work order. He then presented me with a bill for $1,151.78!!!! Total cost was now $1,450.78 ?? (we had purchased a new Time Capsule for $299 with the promise that Apple would reimburse after receipt of the old one).
I told him that we needed the drive to take back to Apple and I wanted a copy of the work order (for the fourth time!). After about another 10 minute delay he brought out a badly mangled Time Capsule ?? that Apple would not take back for reimbursement - and a work order ?? THAT WAS FORGED!!!

The next day I went to Fry??s, bought an enclosure and installed the old drive. My fears were confirmed ?? the drive did not even turn on - it had been destroyed. It could not have been the source for the files in this state as it was not functional.
Summary: This operation is so bad on so many levels - so many lies and forgeries. We are in the process of working with other professionals that may be able to diagnose what this guy did and hoping to prove it soon! I will post the results! My wife has taken a look at the files?? a large percentage are no good! STAY AWAY FROM THIS OPERATION!!!

0
★☆☆☆☆

Our 1Tb Time Capsule failed - bad power supply. The solution(Per Apple): remove drive - place in new enclosure and transfer files.
We did not need the encrypted backup data - just wanted to recover photo and movie files. Using the Apple store list I chose Austin Mac Repair and called them. They said they were familiar with this problem - could quickly and easily handle it.
I dropped it off and worked with a tech to make sure the work order was clear:
- No need to recover backup data.
- Transfer photo/movie files to our disk.
- Put drive back together ?? Apple would reimburse after receipt of the drive.
- I had an external drive for the data.
- I left my number as primary and my wife??s as secondary
The tech told me, and noted on the work order, the estimate for the job was $89 to $295.

A few days later we got a message - the job was done, the charge - $895!!! We went to the store to get an explanation. When we arrived they met us with
- Our data on a new external drive (that we did not order)
- A badly mangled Time Capsule that could not be returned to Apple
- They wanted payment

I said that we needed to talk to about charges, and verify data before we paid.

The owner/technician, Les, came out and was upset we questioned the charges. Said he didn??t have time to verify data - we would have to wait.WE WERE THE ONLY CUSTOMERS THERE!

After 45 min. he told us that he was ready. We both started back to the work area, when he said there was a problem with space and he didn??t think the wheelchair would fit ?? he would have to show us one at a time. My wife went to take a look at the room to confirm the space issue. We wanted to view the data and hear the technical explanation for charges together. She rolled into a room that was large enough to hold at least15 people and wheelchairs.

He then asks us to leave or he would call the police! We are dumbfounded ?? and now really worried about our data. I told him that I would call the police for him ?? which I did - and that we were not leaving without our data.

The police arrived. We looked at a few of the files and asked for a copy of the work order. He then presented me with a bill for $1,151.78!!!! Total cost was now $1,450.78 ?? (we had purchased a new Time Capsule for $299 with the promise that Apple would reimburse after receipt of the old one).
I told him that we needed the drive to take back to Apple and I wanted a copy of the work order (for the fourth time!). After about another 10 minute delay he brought out a badly mangled Time Capsule ?? that Apple would not take back for reimbursement - and a work order ?? THAT WAS FORGED!!!

The next day I went to Fry??s, bought an enclosure and installed the old drive. My fears were confirmed ?? the drive did not even turn on - it had been destroyed. It could not have been the source for the files in this state as it was not functional.
Summary: This operation is so bad on so many levels - so many lies and forgeries. We are in the process of working with other professionals that may be able to diagnose what this guy did and hoping to prove it soon! I will post the results! My wife has taken a look at the files?? a large percentage are no good! STAY AWAY FROM THIS OPERATION!!!

Pros: NOTHING WHATSOEVER!!

Cons: Lying, forging work orders, bad work, bad people skills

.

I took my mac in recently, after receiving an estimate on the phone from the technician. I was merely transferring data from old computer to new one, and they offer a flat-rate price for this.
After 2 days of no communication from their office, I called and was told that my computer was ready. This was surprising because I had left a list of questions that I wanted answered before the technician began the work. I called again and spoke to the receptionist and asked her about the issues, and she said "It's all done". She would not put the tech on the phone so I could ask him questions, which led me to think that she had forgotten to mention it to him.
Then I asked the price and it was 3x the amount I had been quoted. When I questioned this, she began to vehemently argue with me on the phone (which caught me off guard because I thought it was a valid question and I was not being nasty about it). I asked again to speak to the tech and she said "that's not going to happen."
I then had my husband call her and she threatened to hang up on him and call the police if he didn't speak nicely to her... HELLO?!?!? We are the ones who were taken advantage of, and were just trying to get to the bottom of all these extra charges and she was upset?
She basically said they would keep our computer unless we paid them, so we had no choice. But I am filing a complaint with the Better BB (not their first, if you read the previous reviews).
Save yourself a miserable experience and SKIP AUSTIN MAC REPAIR!!!!!!!!!!!

0
★☆☆☆☆

I took my mac in recently, after receiving an estimate on the phone from the technician. I was merely transferring data from old computer to new one, and they offer a flat-rate price for this.
After 2 days of no communication from their office, I called and was told that my computer was ready. This was surprising because I had left a list of questions that I wanted answered before the technician began the work. I called again and spoke to the receptionist and asked her about the issues, and she said "It's all done". She would not put the tech on the phone so I could ask him questions, which led me to think that she had forgotten to mention it to him.
Then I asked the price and it was 3x the amount I had been quoted. When I questioned this, she began to vehemently argue with me on the phone (which caught me off guard because I thought it was a valid question and I was not being nasty about it). I asked again to speak to the tech and she said "that's not going to happen."
I then had my husband call her and she threatened to hang up on him and call the police if he didn't speak nicely to her... HELLO?!?!? We are the ones who were taken advantage of, and were just trying to get to the bottom of all these extra charges and she was upset?
She basically said they would keep our computer unless we paid them, so we had no choice. But I am filing a complaint with the Better BB (not their first, if you read the previous reviews).
Save yourself a miserable experience and SKIP AUSTIN MAC REPAIR!!!!!!!!!!!

Cons: add charges after repairs are made, rude receptionist

.

I experienced some data loss recently and completely panicked. I took my drive to Austin Mac Repair and was not optimistic, but I felt I had to try to recover the files instead of embarrassing myself with my client. I had tried some free recovery software about a year before for another issue and had terrible results. Anyway, Austin Mac Repair recovered tons of RAW photo files in perfect condition. They were so well-organized that it only took me about 20 minutes to find exactly what I was looking for, all bunched up together! It wasn't cheap, but I did get to save face.

2
★★★★★

I experienced some data loss recently and completely panicked. I took my drive to Austin Mac Repair and was not optimistic, but I felt I had to try to recover the files instead of embarrassing myself with my client. I had tried some free recovery software about a year before for another issue and had terrible results. Anyway, Austin Mac Repair recovered tons of RAW photo files in perfect condition. They were so well-organized that it only took me about 20 minutes to find exactly what I was looking for, all bunched up together! It wasn't cheap, but I did get to save face.

Pros: Data was organized and clean

Cons: Expensive

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The worst customer service I've ever dealt with in business. Stay away! I wish I had read other reviews before going to this company because they were right!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
★☆☆☆☆

The worst customer service I've ever dealt with in business. Stay away! I wish I had read other reviews before going to this company because they were right!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pros: none

Cons: Rude staff, Adding charges that were not discussed

.

My husband took his G4 here to find out why it was shutting down intermittently -- sometimes after a few hours, sometimes after a day, etc. The next afternoon, we got a call from the tech saying that he'd had it on since 8:00 that morning, it hadn't shut off, and we could come pick it up. We went in, paid the $40 diagnostic fee, and left with no information. We wanted to know at least what tests he ran on the computer, so that when we took it to another place, we could go in with some information about what the problem *wasn't*. When we pressed the tech for details about what tests he'd run, he couldn't tell us. He said, "It's old." When we asked what exactly about its being old might cause it to shut down, he said, "Age." The "conversation" continued in this fashion for a few minutes until we left in anger and frustration. We understand that sometimes a repair place can't explain why your computer (car, appliance, etc.) is malfunctioning. But given the total lack of information, and the tech's rude and evasive communication style, we felt ripped off.

0
★☆☆☆☆

My husband took his G4 here to find out why it was shutting down intermittently -- sometimes after a few hours, sometimes after a day, etc. The next afternoon, we got a call from the tech saying that he'd had it on since 8:00 that morning, it hadn't shut off, and we could come pick it up. We went in, paid the $40 diagnostic fee, and left with no information. We wanted to know at least what tests he ran on the computer, so that when we took it to another place, we could go in with some information about what the problem *wasn't*. When we pressed the tech for details about what tests he'd run, he couldn't tell us. He said, "It's old." When we asked what exactly about its being old might cause it to shut down, he said, "Age." The "conversation" continued in this fashion for a few minutes until we left in anger and frustration. We understand that sometimes a repair place can't explain why your computer (car, appliance, etc.) is malfunctioning. But given the total lack of information, and the tech's rude and evasive communication style, we felt ripped off.

Pros: cheap

Cons: couldn't fix the problem, rude, evasive, horrible customer service

.

I couldn't be happier with the good people at Mac Repair. I'm very high-tech challenged and Les has gotten me out of trouble with my old Mac, my iBook which I purchased from Mac Repair for an excellent price!, and my new iMac. I tend to get into operating system folders that I have no business doing, and Les has always gone above and beyond to correct my 'mistakes'. In some instances he has spent more time than he billed me for.

I have used Mac Repair for several years and have always found them fair, honest, deliver excellent service, meet my delivery dates, and their prices are very reasonable. What more could one ask for! I've learned in my life that when I point a finger at someone there are three fingers pointed back at me! Unreasonable demands usually get you unhappy results.

It gives me pleasure to pass along the names of good service companies to friends. I've given Les and Juanda's name to many and will continue to do so.

2
★★★★★

I couldn't be happier with the good people at Mac Repair. I'm very high-tech challenged and Les has gotten me out of trouble with my old Mac, my iBook which I purchased from Mac Repair for an excellent price!, and my new iMac. I tend to get into operating system folders that I have no business doing, and Les has always gone above and beyond to correct my 'mistakes'. In some instances he has spent more time than he billed me for.

I have used Mac Repair for several years and have always found them fair, honest, deliver excellent service, meet my delivery dates, and their prices are very reasonable. What more could one ask for! I've learned in my life that when I point a finger at someone there are three fingers pointed back at me! Unreasonable demands usually get you unhappy results.

It gives me pleasure to pass along the names of good service companies to friends. I've given Les and Juanda's name to many and will continue to do so.

Pros: Professional, Very Knowledgeable, Honest

Cons: Not One

.

I have had a business relationship with MacRepair for some years now and consider them to be essential to my business. Not only have they helped me buy and install the appropriate equipment for my business, but they have bailed me out of many of emergencies with honesty, competence, and good cheer. A colleague said she thought they were too expensive, and used another consultant, only to be sadly disappointed. I can't say enough good things and will be a loyal customer as long as they keep giving such good service.

2
★★★★★

I have had a business relationship with MacRepair for some years now and consider them to be essential to my business. Not only have they helped me buy and install the appropriate equipment for my business, but they have bailed me out of many of emergencies with honesty, competence, and good cheer. A colleague said she thought they were too expensive, and used another consultant, only to be sadly disappointed. I can't say enough good things and will be a loyal customer as long as they keep giving such good service.

.

I took my mac here last week, it was turning itself off at the oddest times. The people at Austin Mac Repair were friendly, helpful and honest. No, they didn't repair it for free, but they did tell me exactly what it needed, how long it would take and how much it would cost, broken down into parts, labor, shipping and tax. They didn't do any work till I told them to. I got it back the day it was promised. My mac works like a charm now. I recommend Austin Mac Repair.

2
★★★★☆

I took my mac here last week, it was turning itself off at the oddest times. The people at Austin Mac Repair were friendly, helpful and honest. No, they didn't repair it for free, but they did tell me exactly what it needed, how long it would take and how much it would cost, broken down into parts, labor, shipping and tax. They didn't do any work till I told them to. I got it back the day it was promised. My mac works like a charm now. I recommend Austin Mac Repair.

.

We have serviced almost 2,500 clients in Austin since 1998. Our success rate at making customers happy is over 99 %. 100% is not possible. There are days when you have a hard time getting along with certain people. Especially when their computer had crashed. We have had to try to perfect the process of making people comfortable during the crash or downtime of their computers. Our success rate is almost 100 %. We do not get many complaints. It seems that those who do complain like to get a lot of attention. They were offended or hurt in some way and we are sorry that that happened. We are friendly and reasonable people so whatever happen was indeed rare. Most people love us. We look forward to helping you. We have the fastest turn around times in Austin for common repairs and mac lcd repairs. We also have the lowest cost for most common repairs. We price match and will meet any price in town on almost any repair. Bottom line, we want to earn your business by providing low cost and fast repairs. Thank you Les.

2
★★★★★

We have serviced almost 2,500 clients in Austin since 1998. Our success rate at making customers happy is over 99 %. 100% is not possible. There are days when you have a hard time getting along with certain people. Especially when their computer had crashed. We have had to try to perfect the process of making people comfortable during the crash or downtime of their computers. Our success rate is almost 100 %. We do not get many complaints. It seems that those who do complain like to get a lot of attention. They were offended or hurt in some way and we are sorry that that happened. We are friendly and reasonable people so whatever happen was indeed rare. Most people love us. We look forward to helping you. We have the fastest turn around times in Austin for common repairs and mac lcd repairs. We also have the lowest cost for most common repairs. We price match and will meet any price in town on almost any repair. Bottom line, we want to earn your business by providing low cost and fast repairs. Thank you Les.

.

I wish I'd seen the previous review before I made the mistake of having my employee take our office computer in to Austin Mac Repair. The amount we authorized at drop-off was $40.05. They said the problem was the power supply and offered to fix it for $750. We declined the service and had to pay $348.15 in order to get the computer back. A short while later, we found out that Apple had recalled this computer and would fix the power supply problem for free! When I called to find out why they hadn't told us about the recall, they said they thought we wanted the computer in a hurry and they could fix it much faster than if we took it to an authoriized Apple dealer.

0
★☆☆☆☆

I wish I'd seen the previous review before I made the mistake of having my employee take our office computer in to Austin Mac Repair. The amount we authorized at drop-off was $40.05. They said the problem was the power supply and offered to fix it for $750. We declined the service and had to pay $348.15 in order to get the computer back. A short while later, we found out that Apple had recalled this computer and would fix the power supply problem for free! When I called to find out why they hadn't told us about the recall, they said they thought we wanted the computer in a hurry and they could fix it much faster than if we took it to an authoriized Apple dealer.

.

UNPROFESSIONAL ...MAKE SURE YOU GO OVER WITH WANDA EXACTLY WHAT YOU WANT REPAIRED. THE TECH AND THE OWNER ARE A GROUP EFFORT OF RIPPING PEOPLE OFF!!!!!

0
★☆☆☆☆

UNPROFESSIONAL ...MAKE SURE YOU GO OVER WITH WANDA EXACTLY WHAT YOU WANT REPAIRED. THE TECH AND THE OWNER ARE A GROUP EFFORT OF RIPPING PEOPLE OFF!!!!!

 

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