Mountain Peaks Family Practice

★★★★☆
  • 501 E 770 N

    Orem, UT 84097

    Map & Directions
  • 801-724-9840

About Mountain Peaks Family Practice

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
More choices in Orem:
Resultset_next

Edwards, Byron C, Md - Dermatology Center

1385 East 750 North Orem, UT

3.6 10
Hi! Sign in to let us know how Mountain Peaks Family Practice was?
Write a Review
.

With the current changes in the laws regarding insurance, I find it unethical that a doctor's office would not tell a patient that if they speak about any health concerns during a physical, that their insurance will not pay for any

1
★★★☆☆

With the current changes in the laws regarding insurance, I find it unethical that a doctor's office would not tell a patient that if they speak about any health concerns during a physical, that their insurance will not pay for any

.

So i went to see Blake Rapier today cause I had a huge sore on my lower chest upper stomach. Well i had a staph infection and he had to cut me open and clean out the infection. I did not feel the pain till the shot wore off from numbing it I had to leave work cause the pain was unbareable. I called the doctors office at 2:30ish and left a message on Cassidys voice mail to get a prescription called in for the pain and guess what no phone call. I called back at 4:45 pm and asked to speak to her cause i had not received a call back, they put me on hold while she came available but she never came back to the phone i was on hold for over 12 minutes then got disconnected which of course was after they had closed so now it was going to be hell getting someone on the phone. I tried to call back and when i went to Cassidys extension guess what goes to voice mail so i zero out to get a operator it rings and rings then goes to voice mail so i zero out again and it rings and rings then gets picked up and i get hung up on. I did this 3 more times with the hope to get someone but yeah hung up on every time. I call the on call doctor and no phone call back which i did not think was going to help but worth a shot. So now if the pain is to great to deal with i will be forced to go to the ER/Insta care which will cost me more all because they cannot return a simple phone when i left the message hours before they closed i bet they don't even check them. I have filed a complaint with the Board of medicine and will file one with every agency i can until something is done about this outrageous treatment of patients. I don't understand how Dr Johnson can run a practice with front desk girls that hang up on patients and nurses that don't return calls. My wife loves Dr Johnson which seems to be the consensus on this board and yes Blake is a good doctor he probably did not think the pain would be that great and why he did not give me a prescription for the pain but well it is.

0
★☆☆☆☆

So i went to see Blake Rapier today cause I had a huge sore on my lower chest upper stomach. Well i had a staph infection and he had to cut me open and clean out the infection. I did not feel the pain till the shot wore off from numbing it I had to leave work cause the pain was unbareable. I called the doctors office at 2:30ish and left a message on Cassidys voice mail to get a prescription called in for the pain and guess what no phone call. I called back at 4:45 pm and asked to speak to her cause i had not received a call back, they put me on hold while she came available but she never came back to the phone i was on hold for over 12 minutes then got disconnected which of course was after they had closed so now it was going to be hell getting someone on the phone. I tried to call back and when i went to Cassidys extension guess what goes to voice mail so i zero out to get a operator it rings and rings then goes to voice mail so i zero out again and it rings and rings then gets picked up and i get hung up on. I did this 3 more times with the hope to get someone but yeah hung up on every time. I call the on call doctor and no phone call back which i did not think was going to help but worth a shot. So now if the pain is to great to deal with i will be forced to go to the ER/Insta care which will cost me more all because they cannot return a simple phone when i left the message hours before they closed i bet they don't even check them. I have filed a complaint with the Board of medicine and will file one with every agency i can until something is done about this outrageous treatment of patients. I don't understand how Dr Johnson can run a practice with front desk girls that hang up on patients and nurses that don't return calls. My wife loves Dr Johnson which seems to be the consensus on this board and yes Blake is a good doctor he probably did not think the pain would be that great and why he did not give me a prescription for the pain but well it is.

Pros: Blake and Dr Johnson good doctors

Cons: Crappy office personel

.

I've recommended this place to many friends. I've not experienced the long waits or problems with the staff not returning calls, etc... that someone mentioned. The thing that makes these guys better than others I've used is that they spend time with the patient, they don't rush your through and push you out the door after you've paid them. They spend time with you, talk to you, make you feel they actually care about your medical concerns. Its been refreshing to know doctors like this exist, and I've been very happy using them.

2
★★★★★

I've recommended this place to many friends. I've not experienced the long waits or problems with the staff not returning calls, etc... that someone mentioned. The thing that makes these guys better than others I've used is that they spend time with the patient, they don't rush your through and push you out the door after you've paid them. They spend time with you, talk to you, make you feel they actually care about your medical concerns. Its been refreshing to know doctors like this exist, and I've been very happy using them.

Pros: fast, same-day service with a physician assistant (usually), thorough, spend time with you

Cons: none

.

My family has seen Dr's here for some time.
The long wait times in the office, sometimes over 90 minutes, make us looks for other service providers.
Phone response is days, usually takes 3 or more phone calls.
If Doctors cannot manage the basics of scheduling patients, how can we trust their health care?

0
★☆☆☆☆

My family has seen Dr's here for some time.
The long wait times in the office, sometimes over 90 minutes, make us looks for other service providers.
Phone response is days, usually takes 3 or more phone calls.
If Doctors cannot manage the basics of scheduling patients, how can we trust their health care?

Pros: Doctors seem competent

Cons: Incredibly long wait times, poor phone response

.

Dr. Johnson is great, but trying to get anything done with Mountain Peaks is EXTREMELY frustrating. If you need a prescription refill be prepared to call, and call, and wait, and call again. In my experience it's not uncommon to have to wait more than a week to get a refill. Often you can't get ahold of the front desk, and you can almost NEVER get ahold of the physician's assistants. I like the people, they are just way too busy and it's very frustrating.

1
★★☆☆☆

Dr. Johnson is great, but trying to get anything done with Mountain Peaks is EXTREMELY frustrating. If you need a prescription refill be prepared to call, and call, and wait, and call again. In my experience it's not uncommon to have to wait more than a week to get a refill. Often you can't get ahold of the front desk, and you can almost NEVER get ahold of the physician's assistants. I like the people, they are just way too busy and it's very frustrating.

Pros: The doctors are very friendly and knowledgeable

Cons: Very inconvenient, refills take FOREVER, appointments are scheduled MONTHS out.

.

He's an awsome doctor and really knows alot about me and remembers my conversations from other visits. He doen'st have to look at the chart to remember who i am. He's an awsome doctor who knows alot about how a patient is feeling and actually helps them through things. I couldn't find a doctor who would listen to my symthons and actually help me. Dr blake actually listened to what i'm feeling and helps with what ever he can do! thank you again dr blake I apppreciate everything you do for me.

Michael Catlett

2
★★★★★

He's an awsome doctor and really knows alot about me and remembers my conversations from other visits. He doen'st have to look at the chart to remember who i am. He's an awsome doctor who knows alot about how a patient is feeling and actually helps them through things. I couldn't find a doctor who would listen to my symthons and actually help me. Dr blake actually listened to what i'm feeling and helps with what ever he can do! thank you again dr blake I apppreciate everything you do for me.

Michael Catlett

Pros: everything is a pro

Cons: no cons in this clinic

.

I love the Providers at Mountain Peaks Family Practice. Rob Durrans MD, is kind. Josh Arnold PA, is nice and funny. Blake Rapier PA, is very smart and compassionate. They are hard to get into but well worth the wait. They are all thorough and very good at what they do. They seem to be well versed in all aspects of Medicine.
From Pediatrics to Geriatrics they seem to know the answer for it all.

2
★★★★★

I love the Providers at Mountain Peaks Family Practice. Rob Durrans MD, is kind. Josh Arnold PA, is nice and funny. Blake Rapier PA, is very smart and compassionate. They are hard to get into but well worth the wait. They are all thorough and very good at what they do. They seem to be well versed in all aspects of Medicine.
From Pediatrics to Geriatrics they seem to know the answer for it all.

Pros: Fantastic Providers

Cons: the wait

.

We've been seeing Dr. J for over six years now, and every time we see him he treats us like we are old friends. He takes such good care of my kids - his manner is always gentle and kind. He doesn't get freaked out by non-mainstream parerenting or decisions that go against the medical grain. The only problem is that he is impossible to see for last-minute appointments. However, Blake Rapier, the PA who replaced the irreplaceable Jef Esquerra, fills in nicely for those "my kid is sick TODAY" moments.

GREAT PRACTICE!

2
★★★★★

We've been seeing Dr. J for over six years now, and every time we see him he treats us like we are old friends. He takes such good care of my kids - his manner is always gentle and kind. He doesn't get freaked out by non-mainstream parerenting or decisions that go against the medical grain. The only problem is that he is impossible to see for last-minute appointments. However, Blake Rapier, the PA who replaced the irreplaceable Jef Esquerra, fills in nicely for those "my kid is sick TODAY" moments.

GREAT PRACTICE!

Pros: Friendly, excellent bedside manner, not preachy

Cons: Booked WAY out. You'll probably never see Dr. J when you're sick.

.

We have had Dr. Johnson as a doctor whenever we've lived in the area, and he is fantastic. My only complaint/concern is that his appointments are booked up months ahead of time, so if you have a bad flu or something more immediate, you're not going to get to see him. Jef Esquerra is amazing but he has moved down to Arizona. I have begun to see another doctor for more immediate issues, and schedule with Dr. Johnson to have physicals, well baby checks, etc.

2
★★★★☆

We have had Dr. Johnson as a doctor whenever we've lived in the area, and he is fantastic. My only complaint/concern is that his appointments are booked up months ahead of time, so if you have a bad flu or something more immediate, you're not going to get to see him. Jef Esquerra is amazing but he has moved down to Arizona. I have begun to see another doctor for more immediate issues, and schedule with Dr. Johnson to have physicals, well baby checks, etc.

Pros: Johnson has terrific "bedside manner," remembers your name & issues

Cons: Other staff just OK, hard to get in to see Johnson in timely manner

.

I love the crew at Mountain Peaks! Vaughn Johnson is amazing and so kind. I love having him as my family practitioner. When I have to get in right away nobody can beat seeing Jef. They are truly the best of the best!! A+++++

2
★★★★★

I love the crew at Mountain Peaks! Vaughn Johnson is amazing and so kind. I love having him as my family practitioner. When I have to get in right away nobody can beat seeing Jef. They are truly the best of the best!! A+++++

Pros: Friendly, caring, always on top of everything

Cons: The front desk staff and office manager are not that great, but will put up with to work with Jef and Vaughn

 

Wait, you're the expert.

If you've been to or used Mountain Peaks Family Practice, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review