A Kent R Whipple Plumbing

★★☆☆☆

About A Kent R Whipple Plumbing

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Terrible,dishonest and expensive. I had a guy from fishback come and give me an estimate to fix my toilet and shower, he came and saw it was an easy fix and would only cost me 500 bucks. Ok no problem I said. They couldn't do it that day but what I didn't know was my girlfriend called whipple for the same thing. While I was at work they ripped up out bathroom, ripped up my front lawn and part of my driveway and charged us almost 5,000 and we had to hire a contractor to fix their crappy job on our driveway. NEVER USE WHIPPLE!!!!

1
★☆☆☆☆

Terrible,dishonest and expensive. I had a guy from fishback come and give me an estimate to fix my toilet and shower, he came and saw it was an easy fix and would only cost me 500 bucks. Ok no problem I said. They couldn't do it that day but what I didn't know was my girlfriend called whipple for the same thing. While I was at work they ripped up out bathroom, ripped up my front lawn and part of my driveway and charged us almost 5,000 and we had to hire a contractor to fix their crappy job on our driveway. NEVER USE WHIPPLE!!!!

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Bad idea to use this company. I used to work for Kent whipple, for 10 months. I used to be a Comfort Adviser/ Tech. The reason I go laid off was I question why our prices were so high, and why are we doing things to deceive people. Kent Talks the talk but I've never seen him walk the walk. First I want to say all of his techs work off Task Base Pay so if they don't sell nothing they don't make nothing right there is a bad idea, because you as a cosumer gets stuck with a huge out of this world bill. Example a $5.00 capacitor sells for $155.00 with club $132.00 the tech pays for his own parts, and gas and makes 31 to 35 percent of the sell which brings it down to less then 20 percent. so you see to make a living you need to sell parts. Another example Draft motors pick up a Johnstones for less then $120.00 dollars to have one installed over $500.00 dollarr, once again tech pays for that part not whipple.
Like I said earlier I was a comfort Advisor I'll go to your home and try to sell Full System for 12,000 to 16,000 that same system you can buy somewhere else for fraction of the cost, and thats where my troubles began because i couldn't swallow that so I sold them what everone else was selling them for in the industries. The systems were Whipple Equalnox, if you go to the internet you'll find hardley anything on this sytem and the reason why is because Kent puts his own lables on them there actaully a Goodman Furnace or AC why would Kent Decieve the public, the reason is so you wouldn't see what there rated on line for that price.
Most of the techs are good, however you have what they call 2nd opinion techs, to come give you a secoond opinion these guys are highly trained sale men some of which have no certifications in the industry also miss leading because they wear shirts with gas patches to make it look like they are, is that decieving.
I can go on and on, things that DOPL should look into, but its up to you to find out hat the true answers are, my advice is before to spend thousands of dollars more than you should, call around and get true 2nd or 3rd opinions from other companies, you'll fin out you'll save thousands with still good warranties.
In my opinion Kent needs to listen to the public and not greed, most of all he needs to treat his employees with a little bit more respect. Kent also needs to stop decieving people with his comercials, and come out to the field once in awhile and talk to the public instead of having his techs be the fall guy for his actions. I wish you luck....... Make sure to get 3 bids from other companies.

1
★☆☆☆☆

Bad idea to use this company. I used to work for Kent whipple, for 10 months. I used to be a Comfort Adviser/ Tech. The reason I go laid off was I question why our prices were so high, and why are we doing things to deceive people. Kent Talks the talk but I've never seen him walk the walk. First I want to say all of his techs work off Task Base Pay so if they don't sell nothing they don't make nothing right there is a bad idea, because you as a cosumer gets stuck with a huge out of this world bill. Example a $5.00 capacitor sells for $155.00 with club $132.00 the tech pays for his own parts, and gas and makes 31 to 35 percent of the sell which brings it down to less then 20 percent. so you see to make a living you need to sell parts. Another example Draft motors pick up a Johnstones for less then $120.00 dollars to have one installed over $500.00 dollarr, once again tech pays for that part not whipple.
Like I said earlier I was a comfort Advisor I'll go to your home and try to sell Full System for 12,000 to 16,000 that same system you can buy somewhere else for fraction of the cost, and thats where my troubles began because i couldn't swallow that so I sold them what everone else was selling them for in the industries. The systems were Whipple Equalnox, if you go to the internet you'll find hardley anything on this sytem and the reason why is because Kent puts his own lables on them there actaully a Goodman Furnace or AC why would Kent Decieve the public, the reason is so you wouldn't see what there rated on line for that price.
Most of the techs are good, however you have what they call 2nd opinion techs, to come give you a secoond opinion these guys are highly trained sale men some of which have no certifications in the industry also miss leading because they wear shirts with gas patches to make it look like they are, is that decieving.
I can go on and on, things that DOPL should look into, but its up to you to find out hat the true answers are, my advice is before to spend thousands of dollars more than you should, call around and get true 2nd or 3rd opinions from other companies, you'll fin out you'll save thousands with still good warranties.
In my opinion Kent needs to listen to the public and not greed, most of all he needs to treat his employees with a little bit more respect. Kent also needs to stop decieving people with his comercials, and come out to the field once in awhile and talk to the public instead of having his techs be the fall guy for his actions. I wish you luck....... Make sure to get 3 bids from other companies.

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I am an employee of Whipple Service Champions. I wanted to mention as an employee I have noticed some negative reviews about our Company. I feel as a company we are are not perfect, nor is any other company, but we do our very best. We drug screen and background check every technician and every employee in our coorporate office, we make sure
every employee is properly trained and treats each customer with kindness and respect. Our company has great customer service, and will not tolerate less than that. We provide 24 hour service for everyone and have the best warranties. We will not rip anyone off, because that flat out is not ethical or honest. We go by the book and guarantee our work. We STAND by our work 100%
and will make sure our customers are satisfied till the job is done right.

5
★★★★★

I am an employee of Whipple Service Champions. I wanted to mention as an employee I have noticed some negative reviews about our Company. I feel as a company we are are not perfect, nor is any other company, but we do our very best. We drug screen and background check every technician and every employee in our coorporate office, we make sure
every employee is properly trained and treats each customer with kindness and respect. Our company has great customer service, and will not tolerate less than that. We provide 24 hour service for everyone and have the best warranties. We will not rip anyone off, because that flat out is not ethical or honest. We go by the book and guarantee our work. We STAND by our work 100%
and will make sure our customers are satisfied till the job is done right.

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.

I work for Whipple. We have our down seasons and we have our high seasons. One thing that is consistent all year round is our highly professional technicians who we send through drug screens, background checks and rigorous training to make sure that we are top of the line performers for our clients. We don't have the lowest prices and we will never have the lowest prices. But we will have the best warranties, the best customer service and 24 hour services for anyone and everyone. Not every company out there can boast the same promise.
I have seen comments about us being a "rip off" and how Whipple employees are nothing but "scam artists" and the like. As a manager, if I ever saw any of my employees taking advantage of any of our customers, they are fired on the spot. We do not tolerate bad customer service. So much in fact that we have a strenuous training program for all new employees both in the field and in the office. I know, because I have helped create that material! I also know that our owner will do anything and everything to make sure our customers are happy.
If there are any concerns about our service, we suggest that you call us and try to get the issue resolved. We will work with you to make sure you are satisfied! We do everything in our power to make sure you are 100% satisfied with the work we provide. And as mentioned above we have some of the best warranties in the business.
On a personal level, I rated our company a 4. No company is perfect. We certainly try to be, don't get me wrong! But there is always room for improvement.

4
★★★★☆

I work for Whipple. We have our down seasons and we have our high seasons. One thing that is consistent all year round is our highly professional technicians who we send through drug screens, background checks and rigorous training to make sure that we are top of the line performers for our clients. We don't have the lowest prices and we will never have the lowest prices. But we will have the best warranties, the best customer service and 24 hour services for anyone and everyone. Not every company out there can boast the same promise.
I have seen comments about us being a "rip off" and how Whipple employees are nothing but "scam artists" and the like. As a manager, if I ever saw any of my employees taking advantage of any of our customers, they are fired on the spot. We do not tolerate bad customer service. So much in fact that we have a strenuous training program for all new employees both in the field and in the office. I know, because I have helped create that material! I also know that our owner will do anything and everything to make sure our customers are happy.
If there are any concerns about our service, we suggest that you call us and try to get the issue resolved. We will work with you to make sure you are satisfied! We do everything in our power to make sure you are 100% satisfied with the work we provide. And as mentioned above we have some of the best warranties in the business.
On a personal level, I rated our company a 4. No company is perfect. We certainly try to be, don't get me wrong! But there is always room for improvement.

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.

I am writing as a former employee who worked for the company. During my time there I learned that the company is on its last legs. The horrible business practices by Kent R. Whipple are astounding. Let me start from the beginning.

I came on board to do a job that I was a bit over qualified to handle. I was told that the company has been going under a lot of changes and it was my job to help us push along. I was excited in hearing that because I love working from the ground up. But when I get into the office I began to regret my choice in joining Whipple Service Champions.

The company is broken down into steps. You start with the Client Care Department. A phone call comes in... (whether the customer is calling or the Rep is making outbound calls to their members or ANYONE that is in their system. That is right, if you called in asking a question about Whipple's services, they will save your number to call you at a later date!)...and the rep will book your call. They are trained to make sure not to mention hidden fees such as the 69.50 dispatch fee or that if it is a warranty issue that it is up to the technician to decide if the problem is under warranty until the last line in the call. They do this so you feel obligated to book with them after the 5 minute long phone call.

From there it goes on the board and awaits a technician to go out and fix the problem. Before this however, they will call you to make sure you are there. Now here comes the shady part... if you purchase a club membership you are put into the same queue that you would be if you were not a member. That means when you read the contract and it says "You get put ahead of everyone that isn't in your membership bracket" it is nothing but a lie.

So then the tech arrives and takes a look at your problem. Let me assure you that they will find even the slightest problem with your system in hopes to charge you an arm and a leg. Why? Because they get paid on commission. I personally have seen so many complaints about this issue that it made me sick to my stomach. I have seen technicians take advantage of the elderly or people who don't know anything and think that "Whipple is an honest company... they will help me!"

When you do have a problem with the company you call in and make your complaint. But here is where it gets tricky... if you don't have all your documentation they won't help you at all. Even when you have all the information they will still drag it out. This is indeed largely due to the fact that their accounting department is in such a mess that I am not even sure how they are operating legally. I am surprised the IRS hasn't audited the entire company.

Finally, and on a personal note, Kent Whipple (In my opinion) is the worst employer alive. Kent demands that you do everything his way or he threatens "other options". He has a way of making you feel like you are but an insect under his giant boot. He talks down to you and expects you to do it right the first time, regardless of training or understanding. You are nothing but a scapegoat under his reign of terror and as such you are expendable. I truly feel sorry for those that work for this monster, specifically the managers that work directly under him.

Please stay away from this company. They do not practice legally nor ethically and you will find that you will be worse off than you started.

1
★☆☆☆☆

I am writing as a former employee who worked for the company. During my time there I learned that the company is on its last legs. The horrible business practices by Kent R. Whipple are astounding. Let me start from the beginning.

I came on board to do a job that I was a bit over qualified to handle. I was told that the company has been going under a lot of changes and it was my job to help us push along. I was excited in hearing that because I love working from the ground up. But when I get into the office I began to regret my choice in joining Whipple Service Champions.

The company is broken down into steps. You start with the Client Care Department. A phone call comes in... (whether the customer is calling or the Rep is making outbound calls to their members or ANYONE that is in their system. That is right, if you called in asking a question about Whipple's services, they will save your number to call you at a later date!)...and the rep will book your call. They are trained to make sure not to mention hidden fees such as the 69.50 dispatch fee or that if it is a warranty issue that it is up to the technician to decide if the problem is under warranty until the last line in the call. They do this so you feel obligated to book with them after the 5 minute long phone call.

From there it goes on the board and awaits a technician to go out and fix the problem. Before this however, they will call you to make sure you are there. Now here comes the shady part... if you purchase a club membership you are put into the same queue that you would be if you were not a member. That means when you read the contract and it says "You get put ahead of everyone that isn't in your membership bracket" it is nothing but a lie.

So then the tech arrives and takes a look at your problem. Let me assure you that they will find even the slightest problem with your system in hopes to charge you an arm and a leg. Why? Because they get paid on commission. I personally have seen so many complaints about this issue that it made me sick to my stomach. I have seen technicians take advantage of the elderly or people who don't know anything and think that "Whipple is an honest company... they will help me!"

When you do have a problem with the company you call in and make your complaint. But here is where it gets tricky... if you don't have all your documentation they won't help you at all. Even when you have all the information they will still drag it out. This is indeed largely due to the fact that their accounting department is in such a mess that I am not even sure how they are operating legally. I am surprised the IRS hasn't audited the entire company.

Finally, and on a personal note, Kent Whipple (In my opinion) is the worst employer alive. Kent demands that you do everything his way or he threatens "other options". He has a way of making you feel like you are but an insect under his giant boot. He talks down to you and expects you to do it right the first time, regardless of training or understanding. You are nothing but a scapegoat under his reign of terror and as such you are expendable. I truly feel sorry for those that work for this monster, specifically the managers that work directly under him.

Please stay away from this company. They do not practice legally nor ethically and you will find that you will be worse off than you started.

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