Tricked Out Accessories

★★★★☆
  • 3651 Wall Ave

    Ogden, UT 84405

    Map & Directions
  • 801-393-4352

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Communications & Utilities

Communications & Utilities
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I have gone here twice and I will never go again.

The first time I took my phone in to have the screen replaced everything seemed great. we were told it would be finished no later than 7 pm. If it was ready earlier they would give us a call. They never called even though my phone came back much earlier. They had misquoted us because they didn't know the digitizer would need to be replaced too. to make it worse we had to bring my phone BACK in because it wasn't working correctly (faulty glass or digitizer).
We chalked this all up to "things happen" especially since they were nice enough to discount the additional piece for us.

So when I broke my screen again we decided to give them another shot. I took my phone in to be fixed and again I was told 7pm if earlier than that, they would call.... no call. went back in at 7. and the screen was lifting out of my phone. The person that was there called the manger and then told us that the manager didn't look at the phone when he picked it up earlier that day. they kept my phone over night so it didn't get damaged in my care, until they could fix it again the next day. We were told that the manager would be looking at it in the morning, then calling to let us know what was going on. This is also when we were told that a 3rd party does their LG repairs and they can only do Samsung and iPhone repairs. (the previous time, we had been told they had a guy that bounced around between a couple locations to do their phone repairs.)

day 2. NO CALL my husband called to see what was going on about 3 hrs after opening. He was told the entire screen would need to be replaced. and it would be a few hours. We'd get a call when it was done. We never got a call. Showed up to pick up my phone at 7. This is when the manager told us that while trying to make sure the screen wasn't lifting out again this time. he broke the screen. It was there last one and we'd need to come back in the next day to get it fixed. we told him we couldn't come back in until my husband's next day off. Thankfully my phone was at least working still, so we took it home with us.

Day 3: we took my phone back in AGAIN. Person at the counter said the manager told them nothing about us coming in that day. couldn't get a hold of the manager but took my phone and my husband's info down anyways. We were told it would be ready by 7 again. we showed up 6:45 and were told the manager was on his way back from Layton as of 2 minutes ago, with my phone. We waited ... and waited. At one point about 40 minutes in, my husband was told that "it was taking longer than expected" but "he's on the freeway and should be here any second" about 10 minutes after that he finally walked through the door with my phone.

Thankfully they at least gave us a discount. but after all the headache I don't feel their 17% off quite made up for my wasted time and gas. I will not go back. I'd rather have someone else take my phone for a few days and get it right the first time.

1
★☆☆☆☆

.

I have gone here twice and I will never go again.

The first time I took my phone in to have the screen replaced everything seemed great. we were told it would be finished no later than 7 pm. If it was ready earlier they would give us a call. They never called even though my phone came back much earlier. They had misquoted us because they didn't know the digitizer would need to be replaced too. to make it worse we had to bring my phone BACK in because it wasn't working correctly (faulty glass or digitizer).
We chalked this all up to "things happen" especially since they were nice enough to discount the additional piece for us.

So when I broke my screen again we decided to give them another shot. I took my phone in to be fixed and again I was told 7pm if earlier than that, they would call.... no call. went back in at 7. and the screen was lifting out of my phone. The person that was there called the manger and then told us that the manager didn't look at the phone when he picked it up earlier that day. they kept my phone over night so it didn't get damaged in my care, until they could fix it again the next day. We were told that the manager would be looking at it in the morning, then calling to let us know what was going on. This is also when we were told that a 3rd party does their LG repairs and they can only do Samsung and iPhone repairs. (the previous time, we had been told they had a guy that bounced around between a couple locations to do their phone repairs.)

day 2. NO CALL my husband called to see what was going on about 3 hrs after opening. He was told the entire screen would need to be replaced. and it would be a few hours. We'd get a call when it was done. We never got a call. Showed up to pick up my phone at 7. This is when the manager told us that while trying to make sure the screen wasn't lifting out again this time. he broke the screen. It was there last one and we'd need to come back in the next day to get it fixed. we told him we couldn't come back in until my husband's next day off. Thankfully my phone was at least working still, so we took it home with us.

Day 3: we took my phone back in AGAIN. Person at the counter said the manager told them nothing about us coming in that day. couldn't get a hold of the manager but took my phone and my husband's info down anyways. We were told it would be ready by 7 again. we showed up 6:45 and were told the manager was on his way back from Layton as of 2 minutes ago, with my phone. We waited ... and waited. At one point about 40 minutes in, my husband was told that "it was taking longer than expected" but "he's on the freeway and should be here any second" about 10 minutes after that he finally walked through the door with my phone.

Thankfully they at least gave us a discount. but after all the headache I don't feel their 17% off quite made up for my wasted time and gas. I will not go back. I'd rather have someone else take my phone for a few days and get it right the first time.

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I wish I could leave a worse rating. \r
\r
I have gone here twice and I will never go again.\r
\r
The first time I took my phone in to have the screen replaced everything seemed great. we were told it would be finished no later than 7 pm.

3
★★★★★

I wish I could leave a worse rating. \r
\r
I have gone here twice and I will never go again.\r
\r
The first time I took my phone in to have the screen replaced everything seemed great. we were told it would be finished no later than 7 pm.

 

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