RC Willey

★★★☆☆
  • 40 E University Pkwy

    Orem, UT 84058

    Map & Directions
  • 801-227-8800

About RC Willey

Categories
  • Commercial Appliances
Details
  • Mattress Stores
  • Carpeting
  • TVs and Radios
Special Offer
Call Today
Year Established
  • 1932
Products
  • Furniture: At R.C. Willey you'll recognize all these famous brand names that mean quality and lastin

Commercial & Industrial Services

Commercial & Industrial Services
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Recently had some poor service but since I have been contacted by RC Willey Management. They were very apologetic and provided some options to help keep my business and resolve the mix up. I appreciate them taking the time and helping to reach a resolution.

5
★★★★★

Recently had some poor service but since I have been contacted by RC Willey Management. They were very apologetic and provided some options to help keep my business and resolve the mix up. I appreciate them taking the time and helping to reach a resolution.

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Generally I was pleased with my purchase of a mattress set that came with a 23"" TV. I was told when I purchased them that when they delivered the mattress set, they would set it up for me. That didn't happen because they said I had to have my old bed out of the room. I didn't know that so I ended up having a very long night tearing out the old bed and setting up the new bed all by myself, since I live alone. Still once it was set up, it was great.

2
★★★★☆

Generally I was pleased with my purchase of a mattress set that came with a 23"" TV. I was told when I purchased them that when they delivered the mattress set, they would set it up for me. That didn't happen because they said I had to have my old bed out of the room. I didn't know that so I ended up having a very long night tearing out the old bed and setting up the new bed all by myself, since I live alone. Still once it was set up, it was great.

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The customer service here was horrid. We bought a beautiful little princess bed that needed to be assembled. After talking with the customer service department and deciding that we would not be able to assemble the bed, they sold us their advantage delivery plan. We paid 79 dollars for a year of delivery and assembly service. The plan states this is a 5 star service where they will deliver and assemble and clean up afterwards. They showed up at the sceduled time wit this bed in a box. One delivery man was trying to wrap the box with enough packing tape to keep all the parts in. The other one informed me they do not assemble this because it is an RTA. When I asked what an RTA is, they looked at each other and snickered. They refuse to assemble it. Customer service started by telling us of course they would assemble it. They would redeliver and assemble it for us. Then they called back and said they could not do that. Then a different person said they could and would assemble it. Then they called back and said there had been a miscommunication. They do not assemble products that take that long to assemble. What?! They only do it if it is easy. I would do it myself if it was easy. They said there is a sign on the furniture that says RTA if it will not be assembled. Nobody ever told me what RTA stands for. I thinks it means refuse to assemble. Save your money on the ""five star delivery"".

0
★☆☆☆☆

The customer service here was horrid. We bought a beautiful little princess bed that needed to be assembled. After talking with the customer service department and deciding that we would not be able to assemble the bed, they sold us their advantage delivery plan. We paid 79 dollars for a year of delivery and assembly service. The plan states this is a 5 star service where they will deliver and assemble and clean up afterwards. They showed up at the sceduled time wit this bed in a box. One delivery man was trying to wrap the box with enough packing tape to keep all the parts in. The other one informed me they do not assemble this because it is an RTA. When I asked what an RTA is, they looked at each other and snickered. They refuse to assemble it. Customer service started by telling us of course they would assemble it. They would redeliver and assemble it for us. Then they called back and said they could not do that. Then a different person said they could and would assemble it. Then they called back and said there had been a miscommunication. They do not assemble products that take that long to assemble. What?! They only do it if it is easy. I would do it myself if it was easy. They said there is a sign on the furniture that says RTA if it will not be assembled. Nobody ever told me what RTA stands for. I thinks it means refuse to assemble. Save your money on the ""five star delivery"".

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The service at this RC Willey was absolutely miserable. They sold us a headboard that was missing the legs. We called in and they ordered the missing parts and told us to pick them up. We got there and were informed they wanted us to pay for the part they left out of our order. We escalated to the manager of the store, the national customers service etc. and they all said they understood we shouldn?t have to pay but were unable to wave the fee themselves. Finally as we were about to leave the store after an hour and a half of being sent in circles with employees in the store and on the phone we got a call saying they could wave the fee for the parts they didn?t give us. While some of the staff was good others were rude and they all prioritized salesmen?s requests over ours despite our long wait.\r\n\r\nIt is not uncommon for someone to forget to include parts in a package but to take nearly two hours to get the parts released after they already have them in the store is pretty unforgivable.\r\n\r\nThe only redeeming virtue of the trip is that the complimentary hot dogs were very well seasoned.

0
★☆☆☆☆

The service at this RC Willey was absolutely miserable. They sold us a headboard that was missing the legs. We called in and they ordered the missing parts and told us to pick them up. We got there and were informed they wanted us to pay for the part they left out of our order. We escalated to the manager of the store, the national customers service etc. and they all said they understood we shouldn?t have to pay but were unable to wave the fee themselves. Finally as we were about to leave the store after an hour and a half of being sent in circles with employees in the store and on the phone we got a call saying they could wave the fee for the parts they didn?t give us. While some of the staff was good others were rude and they all prioritized salesmen?s requests over ours despite our long wait.\r\n\r\nIt is not uncommon for someone to forget to include parts in a package but to take nearly two hours to get the parts released after they already have them in the store is pretty unforgivable.\r\n\r\nThe only redeeming virtue of the trip is that the complimentary hot dogs were very well seasoned.

Message from RC Willey

For over 70 years R.C. Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. It's true... Nobody beats R.C. Willey, Nobody!Buying Power:Today at R.C. Willey, we're still making good on his promise as we bring you the World's finest merchandise at the absolute lowest prices. Today R.C. Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees nobody beats an R.C. Willey price. Nobody!State-of-the Art Warehouse: How can R.C. Willey make this all so affordable? Our furniture distribution center is local. Almost 900,000 square feet, 18 acres under one roof, one of the largest home furnishings warehouses in the nation. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. But what good would all this selection be without the service to back it up? RC Willey Credit Card: As you can see customer service is an important R.C. Willey tradition and so is our R.C. Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We even offer 90-days with nothing down, no interest and no payments.

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