Firestone Complete Auto Care

★☆☆☆☆
Complete Auto Care Since 1926
  • 21800 Towncenter Plz 277

    Sterling, VA 20164

    Map & Directions
  • 571-612-2127

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I had just moved to the Sterling area, and wanted to find a new service place nearby. Whenever I shop for a new mechanic, I act as though I don't know a thing about cars, to see if they will treat me honestly. Firestone in Sterling failed the test. I asked them to change the oil, rotate the tires, and do a safety inspection. They failed the car for inspection, claiming that the tread was low on one tire "but still barely passing" and that a front brake pad was worn out, thus failing the inspection. They were willing to pass the car if I paid them $950 for a complete brake job. I didn't tell them that I had just had the brakes overhauled, including new front rotors and pads, only 10,000 miles before. I took the car for a second opinion at a different inspection station, telling them to specifically look for worn brake parts. They passed the car with flying colors, suggesting that I go and get my money back from Firestone. I'm not getting my money back. Instead, I'm writing to you about what they did to me...and I will try to post this review in several different forums.

1
★☆☆☆☆

I had just moved to the Sterling area, and wanted to find a new service place nearby. Whenever I shop for a new mechanic, I act as though I don't know a thing about cars, to see if they will treat me honestly. Firestone in Sterling failed the test. I asked them to change the oil, rotate the tires, and do a safety inspection. They failed the car for inspection, claiming that the tread was low on one tire "but still barely passing" and that a front brake pad was worn out, thus failing the inspection. They were willing to pass the car if I paid them $950 for a complete brake job. I didn't tell them that I had just had the brakes overhauled, including new front rotors and pads, only 10,000 miles before. I took the car for a second opinion at a different inspection station, telling them to specifically look for worn brake parts. They passed the car with flying colors, suggesting that I go and get my money back from Firestone. I'm not getting my money back. Instead, I'm writing to you about what they did to me...and I will try to post this review in several different forums.

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Message from Firestone Complete Auto Care

Firestone Sterling cares as much about maintenance as they do about tires. With over 4000 certified ASE technicians, Firestone keeps your car running new longer. Plus when you use Firestone, you get their Fixed right promise - it's fixed right the first time, for the right price, on time, and that's something Firestone's been doing since 1926.

Editorial from

Offers complete automotive work including brake replacement, tire rotation, transmission service and more. Sells Bridgestone, Firestone, Dayton and Lemans brands.

Key Points

  • Run Newer, Longer, Stronger.
  • Revitalize Your Ride!
 

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