Firestone Complete Auto Care

★☆☆☆☆
Our skilled technicians at your Sterling, VA Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!
  • 21800 Towncenter Plz

    Sterling, VA 20164

    Map & Directions
  • 571-612-2127

About Firestone Complete Auto Care

Details
Hours
Sun 8am-5pm, Mon-Fri 7am-7pm, Sat 7am-6pm
Reservations
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Automotive

Automotive
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I had just moved to the Sterling area, and wanted to find a new service place nearby. Whenever I shop for a new mechanic, I act as though I don't know a thing about cars, to see if they will treat me honestly. Firestone in Sterling failed the test. I asked them to change the oil, rotate the tires, and do a safety inspection. They failed the car for inspection, claiming that the tread was low on one tire "but still barely passing" and that a front brake pad was worn out, thus failing the inspection. They were willing to pass the car if I paid them $950 for a complete brake job. I didn't tell them that I had just had the brakes overhauled, including new front rotors and pads, only 10,000 miles before. I took the car for a second opinion at a different inspection station, telling them to specifically look for worn brake parts. They passed the car with flying colors, suggesting that I go and get my money back from Firestone. I'm not getting my money back. Instead, I'm writing to you about what they did to me...and I will try to post this review in several different forums.

1
★☆☆☆☆

I had just moved to the Sterling area, and wanted to find a new service place nearby. Whenever I shop for a new mechanic, I act as though I don't know a thing about cars, to see if they will treat me honestly. Firestone in Sterling failed the test. I asked them to change the oil, rotate the tires, and do a safety inspection. They failed the car for inspection, claiming that the tread was low on one tire "but still barely passing" and that a front brake pad was worn out, thus failing the inspection. They were willing to pass the car if I paid them $950 for a complete brake job. I didn't tell them that I had just had the brakes overhauled, including new front rotors and pads, only 10,000 miles before. I took the car for a second opinion at a different inspection station, telling them to specifically look for worn brake parts. They passed the car with flying colors, suggesting that I go and get my money back from Firestone. I'm not getting my money back. Instead, I'm writing to you about what they did to me...and I will try to post this review in several different forums.

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Offers complete automotive work including brake replacement, tire rotation, transmission service and more. Sells Bridgestone, Firestone, Dayton and Lemans brands.

 

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