Video Only

★☆☆☆☆

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Pro-Mix Sound & Video

8815 Bowdoin Way Edmonds, WA

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Reckless Video

9020 Roosevelt Way NE Seattle, WA

1.25 4
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I purchased a 50" Samsung plasma TV on Dec. 14th as a Xmas present. I was told they were out of stock but they promised delivery in 1-2 weeks. No problem, they would have it by New Years. FIVE weeks later, still no TV and their story on why had changed weekly. It went from 'they'e coming tomorrow!' to 'should be a couple of days', to 'we don't know when we're going to get them'. They repeatedly blamed Samsung, first saying they gave the TVs promised and paid for by Video Only to Best Buy. Ummmmm, Best Buy doesn't carry this model. Then they said Samsung wouldn't give them any info or dates. I finally talked to another retailer who said it was a 2009 model and they had been told by Samsung that no more were being manufactured or shipped. I asked Video Only if there was a good possibility that they would never get this model back in and they said 'yes'. Fine, then what DO you have in stock in a 50" plasma TV that I could have delivered?? Remember, this is already 5 weeks after my purchase. Nothing. Nada. They had NO 50" TVs at all in stock. They had one 58" for almost twice the price. I firmly believe after reading other similar reviews of this store that this practice is something they do repeatedly. Sell things they don't have and sit on the money until people get tired and ask for a refund. I was told they had 30 people waiting for these. That's over $30,000! Then to add insult to injury, their refund process is a joke! I puchased the TV on 12/14 and it hit my VISA account on 12/15. ONE day. If you want a refund, you are told that it has to be processed manually (they literally take an old fashioned imprint of your card - they refuse to run it through electronically) and it has to be sent to their home office for them to handle. Minimum of 2 weeks. When I became irate and demanded better, he promised to get it done in one week. Well guess what. It's been one week and still no refund on my card. I have reported them to the WA State Attorney General's office and also the Better Business Bureau. In the meantime, I went somewhere else (Magnolia) and had one delivered in days. Do yourself a favor - DON'T give these guys your money. If you must shop here, make sure you walk out the door with the product in hand!!

0
★☆☆☆☆

I purchased a 50" Samsung plasma TV on Dec. 14th as a Xmas present. I was told they were out of stock but they promised delivery in 1-2 weeks. No problem, they would have it by New Years. FIVE weeks later, still no TV and their story on why had changed weekly. It went from 'they'e coming tomorrow!' to 'should be a couple of days', to 'we don't know when we're going to get them'. They repeatedly blamed Samsung, first saying they gave the TVs promised and paid for by Video Only to Best Buy. Ummmmm, Best Buy doesn't carry this model. Then they said Samsung wouldn't give them any info or dates. I finally talked to another retailer who said it was a 2009 model and they had been told by Samsung that no more were being manufactured or shipped. I asked Video Only if there was a good possibility that they would never get this model back in and they said 'yes'. Fine, then what DO you have in stock in a 50" plasma TV that I could have delivered?? Remember, this is already 5 weeks after my purchase. Nothing. Nada. They had NO 50" TVs at all in stock. They had one 58" for almost twice the price. I firmly believe after reading other similar reviews of this store that this practice is something they do repeatedly. Sell things they don't have and sit on the money until people get tired and ask for a refund. I was told they had 30 people waiting for these. That's over $30,000! Then to add insult to injury, their refund process is a joke! I puchased the TV on 12/14 and it hit my VISA account on 12/15. ONE day. If you want a refund, you are told that it has to be processed manually (they literally take an old fashioned imprint of your card - they refuse to run it through electronically) and it has to be sent to their home office for them to handle. Minimum of 2 weeks. When I became irate and demanded better, he promised to get it done in one week. Well guess what. It's been one week and still no refund on my card. I have reported them to the WA State Attorney General's office and also the Better Business Bureau. In the meantime, I went somewhere else (Magnolia) and had one delivered in days. Do yourself a favor - DON'T give these guys your money. If you must shop here, make sure you walk out the door with the product in hand!!

Pros: None

Cons: Deceptive practices, Never delivered TV, Refund process

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Said TV I wanted was on order so I purchased a different TV and was not satisfied. After purchase I was told that they were not getting TV that I wanted. I had to trade for a different model all together. I'm very happy with my new selection $200.00 higher price, but they should have ate the $200.00 extra or refunded my money for the entire purchase since I was misled.

1
★★☆☆☆

Said TV I wanted was on order so I purchased a different TV and was not satisfied. After purchase I was told that they were not getting TV that I wanted. I had to trade for a different model all together. I'm very happy with my new selection $200.00 higher price, but they should have ate the $200.00 extra or refunded my money for the entire purchase since I was misled.

Pros: Good Prices on sale items

Cons: Sales tactics

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I was interested in buying a Samsung 40" tv, but the salesman convinced me to buy the 42" LG TV instead. After putting it together & turning it on the picture quality was terrible, to the point that it even hurt my eyes. I took it back to the store & the same salesman asked me if I had HD at home. I had no idea that I had to subscribe to HD in order to get the picture quality that was on their displays, now that was a small, but important detail he should have mentioned,. I then took it back home called my cable company to set up HD programming . Later plugged in my camera through the USB component on the TV but it was unable to read the files, I then connected it to my PC & that didn't work either. A couple days later, my new tv won't even turn on, so I took it back to the store, explained the situation, to the store manager, he didn't even apologize for the huge inconveniance, only offered to swap it with another LG , even though I was very unhappy with this specific brand. The purchase receipt states that you are entitled to a full refund with in 30 days if you are unhappy with the merchandise, his argument was that the box had to be factory sealed, now how in the world are you to know whether you like the product if you can't even take it out of the box? (MAKE ANY SENSE?) since I was only getting in store credit if I wanted to buy the 40" Samsung tv that I was originally interested in, but they didn't have any in stock. I asked if I could buy the Samsung display since they were out , but he refused. I was stuck the other tv's were either too small or too expensive, not much to choose from. After an entire hour of trying to negotiate with this manager he finally agreed to selI me the display TV, in "Federal Way" (UNBELIEVABLE) I am just sorry that I hadn't read the previous review before stepping a foot in that store, it was by far one of my worst shopping experiences ever. I just hope that this review will help future shoppers.

0
★☆☆☆☆

I was interested in buying a Samsung 40" tv, but the salesman convinced me to buy the 42" LG TV instead. After putting it together & turning it on the picture quality was terrible, to the point that it even hurt my eyes. I took it back to the store & the same salesman asked me if I had HD at home. I had no idea that I had to subscribe to HD in order to get the picture quality that was on their displays, now that was a small, but important detail he should have mentioned,. I then took it back home called my cable company to set up HD programming . Later plugged in my camera through the USB component on the TV but it was unable to read the files, I then connected it to my PC & that didn't work either. A couple days later, my new tv won't even turn on, so I took it back to the store, explained the situation, to the store manager, he didn't even apologize for the huge inconveniance, only offered to swap it with another LG , even though I was very unhappy with this specific brand. The purchase receipt states that you are entitled to a full refund with in 30 days if you are unhappy with the merchandise, his argument was that the box had to be factory sealed, now how in the world are you to know whether you like the product if you can't even take it out of the box? (MAKE ANY SENSE?) since I was only getting in store credit if I wanted to buy the 40" Samsung tv that I was originally interested in, but they didn't have any in stock. I asked if I could buy the Samsung display since they were out , but he refused. I was stuck the other tv's were either too small or too expensive, not much to choose from. After an entire hour of trying to negotiate with this manager he finally agreed to selI me the display TV, in "Federal Way" (UNBELIEVABLE) I am just sorry that I hadn't read the previous review before stepping a foot in that store, it was by far one of my worst shopping experiences ever. I just hope that this review will help future shoppers.

Cons: bad customer service, unrealistic return policy

.

Please be careful when purchasing anything at this store. My husband purchased a television set for me for Christmas. Because it was a gift, he specifically asked if he could return it if it was the wrong size. He was specifically told there would be no problem if he returned it within 30 days and retained the box. He was NOT told the box had to be factory sealed. The television was way to big for our room and we wanted a much smaller TV. When we tried to return it, they refused, and would only give us an in store credt for 12 months of 1,4000.00. Well the television we want, only cost 400.00, so guess what. We are out 1,000.00 or we have to buy electronic equipment that we do not need for 1,000.00. While the return policy is in very small print on the receipt, the salesman was verbally deceptive. Please see rip off website ripoffreport. com/reports /0/018/RipOff0018095. Also, the BB has ranked this store with an F for not responsiveness over the same type of issues. This outlines pretty much the way they do business. What a shame. They have lost good customers in us and I am happy to warn others in advance. I wish we had read these reviews prior to patronizing this store.

0
★☆☆☆☆

Please be careful when purchasing anything at this store. My husband purchased a television set for me for Christmas. Because it was a gift, he specifically asked if he could return it if it was the wrong size. He was specifically told there would be no problem if he returned it within 30 days and retained the box. He was NOT told the box had to be factory sealed. The television was way to big for our room and we wanted a much smaller TV. When we tried to return it, they refused, and would only give us an in store credt for 12 months of 1,4000.00. Well the television we want, only cost 400.00, so guess what. We are out 1,000.00 or we have to buy electronic equipment that we do not need for 1,000.00. While the return policy is in very small print on the receipt, the salesman was verbally deceptive. Please see rip off website ripoffreport. com/reports /0/018/RipOff0018095. Also, the BB has ranked this store with an F for not responsiveness over the same type of issues. This outlines pretty much the way they do business. What a shame. They have lost good customers in us and I am happy to warn others in advance. I wish we had read these reviews prior to patronizing this store.

Cons: Deceptive practices

 

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