Deschutes Animal Clinic

★★★☆☆

Pets & Animals

Pets & Animals
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3.4 5
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I guess you can't please everyone for some reason or another and every animal clinic will have unhappy clients. I have used Deschutes for many years and always have had good service and caring doctors and the rest of their staff is great.

5
★★★★★

I guess you can't please everyone for some reason or another and every animal clinic will have unhappy clients. I have used Deschutes for many years and always have had good service and caring doctors and the rest of their staff is great.

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I took my beautiful, gentle cat in to get a routine dental exam and ear check at Deschutes Animal Clinic and he came home with blood in BOTH ears, deaf, and falling down. AND they didn't even tell me about that when I picked him up at the end of the day after work. When I got him home and out of the carrier and discovered blood in his ears, I called Deschutes and asked to talk to the technician. Their response was "Oh, yeah. I meant to tell you about that. We cleaned him up. There shouldn't be much blood."

CLEANED HIM UP? What did they do?? No one would answer my question about THAT. I was told he was probably still groggy from the anesthesia and that's why he was falling down. I should wait. So I waited until the next day when I got home from work. He was still falling down and not eating (now 48 hours since the fast before surgery) and so I took him to Olympia Pet Emergency. They were GREAT! They gave him pain meds and told me to put baby food in his regular food to coax him to eat. That worked. Cats organ start to malfunction if they don't eat for 72 hours, so it was critical to get him to eat.

I called the Deschutes again the next morning to give them a chance to explain. A technician had performed the actual procedure and I hadn't ever met the vet "on charge" during the surgery. The vet who ordered the dental cleaning was yet another vet. When I asked to talk to the head vet, I was told "We don't have any head vets. They're all partners." When I asked for the vet who worked most with cats, I was told "They're all good with cats. What do you want?" So I described my cats' symptoms, that he was deaf and falling down after a dental cleaning they'd done at their clinic and that he'd just made a trip to Olympia Pet Emergency during the night, and the receptionist said, very snotty, "So, what do you want US to do about it?" When I responded with "I want a vet to call me and tell me what's going on with my cat!" she yelled "STOP YELLING AT ME!" and acted like she was going to refuse to make an appointment with anyone. When she asked my name, I gave her my 1st name--and she stated my last name before I could tell her! She said she had the fax papers from Olympia Pet Emergency that had arrived during the night RIGHT IN FRONT OF HER. She knew exactly who I was! I told her to tell the first vet who'd ordered the cleaning to call me.
I got in for a re-check at Deschutes later that day and the vet declared that both eardrums of the cat were intact and I should just wait. No pain meds. No antibiotics.
So we went home again. At 2:30 a.m., my husband and I were awakened by horrible howling. My cat's condition had deterioriated. He had total loss of balance and was in obvious pain. Off we went to Olympia Pet Emergency again. Once again, they were great! The on-duty vet looked in my cat's ears again and then had ME look. There was so much blood in one of the ears that you couldn't see the ear drum at all. She said she couldn't tell if it was intact or not. The other ear drum looked like it had been scraped and there was a line of fresh blood, but you could see the ear drum and it was starting to heal. She spent a lot of time with us and explained several options--and she actually HAD options for us. She gave the cat a strong antibiotics shot and also 5 days' worth of pain medication.

Within 2 days the cat's balance was better but he is still deaf.

This cat was FINE when I took him in to Deschutes for routine dental cleaning and an ear check. These peope aren't just incompetent, they're rude and uncaring, too.

I've had a dozen cats in my life and lived in different places with different vets. Deschutes has been the worst. I wouldn't take a tadpole to this clinic. I'm never going back with either of my 2 cats.

I hope others read this message and avoid the heartache my family has experienced. We're just sick about what Deschutes did to our beautiful, gentle kitty.

Jana

1
★☆☆☆☆

I took my beautiful, gentle cat in to get a routine dental exam and ear check at Deschutes Animal Clinic and he came home with blood in BOTH ears, deaf, and falling down. AND they didn't even tell me about that when I picked him up at the end of the day after work. When I got him home and out of the carrier and discovered blood in his ears, I called Deschutes and asked to talk to the technician. Their response was "Oh, yeah. I meant to tell you about that. We cleaned him up. There shouldn't be much blood."

CLEANED HIM UP? What did they do?? No one would answer my question about THAT. I was told he was probably still groggy from the anesthesia and that's why he was falling down. I should wait. So I waited until the next day when I got home from work. He was still falling down and not eating (now 48 hours since the fast before surgery) and so I took him to Olympia Pet Emergency. They were GREAT! They gave him pain meds and told me to put baby food in his regular food to coax him to eat. That worked. Cats organ start to malfunction if they don't eat for 72 hours, so it was critical to get him to eat.

I called the Deschutes again the next morning to give them a chance to explain. A technician had performed the actual procedure and I hadn't ever met the vet "on charge" during the surgery. The vet who ordered the dental cleaning was yet another vet. When I asked to talk to the head vet, I was told "We don't have any head vets. They're all partners." When I asked for the vet who worked most with cats, I was told "They're all good with cats. What do you want?" So I described my cats' symptoms, that he was deaf and falling down after a dental cleaning they'd done at their clinic and that he'd just made a trip to Olympia Pet Emergency during the night, and the receptionist said, very snotty, "So, what do you want US to do about it?" When I responded with "I want a vet to call me and tell me what's going on with my cat!" she yelled "STOP YELLING AT ME!" and acted like she was going to refuse to make an appointment with anyone. When she asked my name, I gave her my 1st name--and she stated my last name before I could tell her! She said she had the fax papers from Olympia Pet Emergency that had arrived during the night RIGHT IN FRONT OF HER. She knew exactly who I was! I told her to tell the first vet who'd ordered the cleaning to call me.
I got in for a re-check at Deschutes later that day and the vet declared that both eardrums of the cat were intact and I should just wait. No pain meds. No antibiotics.
So we went home again. At 2:30 a.m., my husband and I were awakened by horrible howling. My cat's condition had deterioriated. He had total loss of balance and was in obvious pain. Off we went to Olympia Pet Emergency again. Once again, they were great! The on-duty vet looked in my cat's ears again and then had ME look. There was so much blood in one of the ears that you couldn't see the ear drum at all. She said she couldn't tell if it was intact or not. The other ear drum looked like it had been scraped and there was a line of fresh blood, but you could see the ear drum and it was starting to heal. She spent a lot of time with us and explained several options--and she actually HAD options for us. She gave the cat a strong antibiotics shot and also 5 days' worth of pain medication.

Within 2 days the cat's balance was better but he is still deaf.

This cat was FINE when I took him in to Deschutes for routine dental cleaning and an ear check. These peope aren't just incompetent, they're rude and uncaring, too.

I've had a dozen cats in my life and lived in different places with different vets. Deschutes has been the worst. I wouldn't take a tadpole to this clinic. I'm never going back with either of my 2 cats.

I hope others read this message and avoid the heartache my family has experienced. We're just sick about what Deschutes did to our beautiful, gentle kitty.

Jana

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I had brought my cats here previously and had been satisfied with their treatment, even if they did tend to 'overcharge' by suggesting tests that in hindsight probably weren't necessary.

However, I took my cat to get declawed and the treatment of me and him has left me incredibly upset with them and I am never going back. When I visited him at the clinic the day after (he had to stay two nights) I noticed that with the cone on his head to prevent him from licking, he was unable to drink water from the bowl they gave him! He couldn't drink! That's ABUSE in my book. I also never got to meet the vet who did the surgery. I thought usually you met the doctor... either before or after the surgery. HELLO?

A few days later I suspected he had a mild infection so I took him back. When they brought him to the back to give him antibiotics I asked to go and was told "No." They came back to say he had a mild fever and they wanted him to stay another night. There was no way I was leaving my cat there again after the last time, especially since I am fully capable of soaking his paw in salt water twice daily at HOME. Why would staying in a stressful cage at a Vet be better than me nursing him back to health?

Luckily after I left there I called Kitty Klinic, and the vet, even over the phone, was way more helpful than Deschutes ever was. Stay away if you love your animals and want them in good hands.

1
★☆☆☆☆

I had brought my cats here previously and had been satisfied with their treatment, even if they did tend to 'overcharge' by suggesting tests that in hindsight probably weren't necessary.

However, I took my cat to get declawed and the treatment of me and him has left me incredibly upset with them and I am never going back. When I visited him at the clinic the day after (he had to stay two nights) I noticed that with the cone on his head to prevent him from licking, he was unable to drink water from the bowl they gave him! He couldn't drink! That's ABUSE in my book. I also never got to meet the vet who did the surgery. I thought usually you met the doctor... either before or after the surgery. HELLO?

A few days later I suspected he had a mild infection so I took him back. When they brought him to the back to give him antibiotics I asked to go and was told "No." They came back to say he had a mild fever and they wanted him to stay another night. There was no way I was leaving my cat there again after the last time, especially since I am fully capable of soaking his paw in salt water twice daily at HOME. Why would staying in a stressful cage at a Vet be better than me nursing him back to health?

Luckily after I left there I called Kitty Klinic, and the vet, even over the phone, was way more helpful than Deschutes ever was. Stay away if you love your animals and want them in good hands.

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My family took our pets to Deschutes when I was a kid and I still take my dogs there today. I can't think of a better recommendation than to say that we've been clients there for 33+ years. I really like Dr. Balius and Dr. Flory and I've seen them more often than the other vets, but I like the other vets, too. The office is in the same building it was 30 years ago,, so don't expect anything fancy, but their prices are very competitive (perhaps because they're not funding a brand new office...?).

5
★★★★★

My family took our pets to Deschutes when I was a kid and I still take my dogs there today. I can't think of a better recommendation than to say that we've been clients there for 33+ years. I really like Dr. Balius and Dr. Flory and I've seen them more often than the other vets, but I like the other vets, too. The office is in the same building it was 30 years ago,, so don't expect anything fancy, but their prices are very competitive (perhaps because they're not funding a brand new office...?).

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0 out of 1 people found this review helpful.

.

I take my dog to this vet clinic and it is a great place to take your pet. They are all very nice and helpful and the doctors are great. I would recommend this place to everyone. When I had to put a pet to sleep, they sent me a sympathy card which made me feel like they truly cared. I appreciate the personal attention they gave me.

PROS: Nice and helpful
CONS:

5
★★★★★

I take my dog to this vet clinic and it is a great place to take your pet. They are all very nice and helpful and the doctors are great. I would recommend this place to everyone. When I had to put a pet to sleep, they sent me a sympathy card which made me feel like they truly cared. I appreciate the personal attention they gave me.

PROS: Nice and helpful
CONS:

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0 out of 1 people found this review helpful.

Message from Deschutes Animal Clinic

Deschutes Animal Clinic has been serving Olympia, WA and the surrounding area with expert vet care since 1943! Our experienced veterinarians pride themselves on providing quality, compassionate healthcare for your pet.

Deschutes Animal Clinic offers the following services:

  • Laboratory & X-ray's
  • Ultrasound & surgery
  • Modern pain control
  • Dental services
  • Isoflurane anesthesia
  • Surgical and intensive care monitoring by licensed technicians.
  • Boarding facilities

    Our in-house pharmacy and lab help speed treatment and diagnostic work, so your pet can be treated promptly with the best veterinary care they deserve.

    Call Deschutes Animal Clinic today to schedule your pet's appointment. We'll be sure to treat your pet as if they were our own!

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