Precision Custom Car Care

★★★★★

About Precision Custom Car Care

Categories

Automotive

Automotive
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Wish I could give this ghetto , shady ,lowdown "establishment" no stars.. First off I am a female (first mistake) who went to this shop alone (guess I looked like a perfect target) to get my check engine light serviced. I originally went

3
★★★★★

Wish I could give this ghetto , shady ,lowdown "establishment" no stars.. First off I am a female (first mistake) who went to this shop alone (guess I looked like a perfect target) to get my check engine light serviced. I originally went

.

I have a 97 Nissan Altima that stopped on me on on November 8th I priced around different shops that would tow my car and came across an ad for Precision Custom Car Care and had them tow my car on November 10th. After towing my car they

3
★★★★★

I have a 97 Nissan Altima that stopped on me on on November 8th I priced around different shops that would tow my car and came across an ad for Precision Custom Car Care and had them tow my car on November 10th. After towing my car they

.

I had my car looked at it and a price agreed upon for the work. I was asked to put down a deposit before the parts were to be ordered, something I've never had to do before. The next day when I was suppose to have the work done, after a

3
★★★★★

I had my car looked at it and a price agreed upon for the work. I was asked to put down a deposit before the parts were to be ordered, something I've never had to do before. The next day when I was suppose to have the work done, after a

.

I took my car to this shop only because of its location in an emergency. After being told that they could fix my car, I was asked "How are you paying for it?" That caught me a bit off-guard and I asked what he meant - he replied, "The owner prefers cash..." and went on about check scams and credit card "scams," alluding to the chargeback process without calling it that. All this while a credit card processing machine was staring me in the face.

He then said that a deposit was required before they would start work, which is a practice I've never heard of before. Perhaps it's due to the not-so-great area the shop is in - nevertheless, I ended up going to the ATM to take out enough for the deposit.

But before that, he discussed the cost of service with me - he said that the book calls for three hours of labor, but that he knew it would take four. Their stated shop labor hour rate is $79.99...and he told me the price would be $400, which is five hours of labor! I brought my own part, which was not a problem, but there is no way shop supplies, etc. would amount to the cost of another hour of labor. Whatever.

When I came to pick my car up, an early 20s kid was at the counter and I didn't see the guy I dealt with earlier. He asked for the remainder of the cost, and I asked him if he'd take my credit card. He responded with a slightly embarrassed grin, "How much cash do you have?" I told him I had none - he then said, "Have a debit card?" (debit transactions cost less and credit card transactions to merchants). I said I did not, and he ended up taking my credit card.

All in all, just a horrible way to do business. I have my own business and take credit cards and Paypal, so if anyone knows how much swipe fees suck, it's me - but it's a cost of doing business and looking desperately for other means of payment is just beyond unprofessional.

The job I needed wasn't a complicated one at all, so I suppose their quality of work is acceptable for at least a simple part swap out.

This is just one shop that I would avoid like the plague - there are other options within a mile of this shop - TAKE THEM!

0
★☆☆☆☆

I took my car to this shop only because of its location in an emergency. After being told that they could fix my car, I was asked "How are you paying for it?" That caught me a bit off-guard and I asked what he meant - he replied, "The owner prefers cash..." and went on about check scams and credit card "scams," alluding to the chargeback process without calling it that. All this while a credit card processing machine was staring me in the face.

He then said that a deposit was required before they would start work, which is a practice I've never heard of before. Perhaps it's due to the not-so-great area the shop is in - nevertheless, I ended up going to the ATM to take out enough for the deposit.

But before that, he discussed the cost of service with me - he said that the book calls for three hours of labor, but that he knew it would take four. Their stated shop labor hour rate is $79.99...and he told me the price would be $400, which is five hours of labor! I brought my own part, which was not a problem, but there is no way shop supplies, etc. would amount to the cost of another hour of labor. Whatever.

When I came to pick my car up, an early 20s kid was at the counter and I didn't see the guy I dealt with earlier. He asked for the remainder of the cost, and I asked him if he'd take my credit card. He responded with a slightly embarrassed grin, "How much cash do you have?" I told him I had none - he then said, "Have a debit card?" (debit transactions cost less and credit card transactions to merchants). I said I did not, and he ended up taking my credit card.

All in all, just a horrible way to do business. I have my own business and take credit cards and Paypal, so if anyone knows how much swipe fees suck, it's me - but it's a cost of doing business and looking desperately for other means of payment is just beyond unprofessional.

The job I needed wasn't a complicated one at all, so I suppose their quality of work is acceptable for at least a simple part swap out.

This is just one shop that I would avoid like the plague - there are other options within a mile of this shop - TAKE THEM!

Pros: Work finished in timely manner

Cons: Rip-off artists, very unprofessional

 

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