INFINITI Of South Atlanta

★★★☆☆
  • 4201 Jonesboro Rd

    Union City, GA 30291

    Map & Directions
  • 770-774-9151

About INFINITI Of South Atlanta

Categories
  • Auto Dealers
  • Auto Parts & Accessories
  • Automotive Repair
Details
  • Infiniti
  • Infiniti
  • Infiniti
  • Infiniti
  • Infiniti
  • Shop Online
Hours
M-Th 9am-8pm, F-Sa 9am-7pm, Su Closed
Phones
  • Fax (770-774-9158)
Languages
  • EN
  • ES

Automotive

Automotive
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I bought a certified Infiniti G37 back in December 2014, about a month later, I heard this knocking sound coming from the engine. I called the dealership and informed my service advisor, who told me unless they have the car they can't tell me what is wrong. The knocking became louder and the car then began to do this stalling motion, jumping out like the transmission was slipping. I decided to record the noise and send to my advisor again. My advisor told me that she heard the noise however she can't do anything for me and she cant diagnose unless she has the car. I live almost an hour away from the dealership and you would think my service advisor would offer to have someone come get the car or offer for me to take it to Nalley Infiniti incase the problem was causing damage to the engine. I dropped of my car to Infiniti of South Atlanta to have them duplicate the issue, needless to say they kept my car for about and hour maybe 1/2 a day and then call me and say sorry we can't duplicate you can pick up the vehicle and if it happens again please bring it back. I took the car to Nalley Infiniti who kept the car for a week and was able to duplicate the problem. The service advisor said that the oil was not high quality oil and it was causing the problem. They used a new oil in the car the noise stopped. I took my car back to Infiniti of South Atlanta for the stalling issue and the noise again, needless to say they called me again in one day and said we can't duplicate bring back when it happens. I picked up my car and took it to the car carwash as they don't even clean your car properly but say they will detail it for you when you get a service. As I was going through the wash I felt water falling in on me and coming up by my feet. I immediately turned around and went back to the dealership where the service manager was extremely rude to me and told me that would not be something checked as a certified car, and he was sure it is the sunroof air duct, in a nasty tone. They took the car in and the air ducts were clogged. I have since been driving my car with the same stalling motion and the knocking noise but you think Infiniti of South Atlanta cares, NO. Now you would think that the customer service couldn't get any worst well wrong. On November 17, 2015, I cancelled my Gap insurance with Infiniti of South Atlanta and went into the office and met with the Finance Director and completed all the necessary paperwork to have the cancellation processed. I thought it would be completed in at least a month. I called several times for him and received either his voicemail is full and unable to leave a message or the receptionist taking a message and never getting a call back. I spoke with him one day after leaving at least 6-7 messages and was told he is putting a big note on his computer to call me back as the ladies in accounting was in a meeting and he would call me back. Well, I never got that call back which I was not surprised as this is the type of service they provide. I then called on Saturday January 23, 2016, and spoke with Mark who was very pleasant and told me he would look into my concerns and call me back on Monday, he called me Monday morning left me a voice mail and then called me again at 11:30am to follow up with me as he was not able to reach me the first time, that was customer service to me. He informed me that he spoke with the finance manager about the situation. I still did not receive a call from him until 1:58pm and then gets on the phone and begins to make it seem as if it was my issue and some place in between the conversation begins to apologize for all the alleged miss communication, which was none. I made it very clear why I was calling every time and would like a call back. I finally got an answer and after months of complaining, he tells me the issue with my car is an engine defect, but changed it to a unique issue with the engine. DO NOT BUY FROM THEM EVER...

1
★☆☆☆☆

I bought a certified Infiniti G37 back in December 2014, about a month later, I heard this knocking sound coming from the engine. I called the dealership and informed my service advisor, who told me unless they have the car they can't tell me what is wrong. The knocking became louder and the car then began to do this stalling motion, jumping out like the transmission was slipping. I decided to record the noise and send to my advisor again. My advisor told me that she heard the noise however she can't do anything for me and she cant diagnose unless she has the car. I live almost an hour away from the dealership and you would think my service advisor would offer to have someone come get the car or offer for me to take it to Nalley Infiniti incase the problem was causing damage to the engine. I dropped of my car to Infiniti of South Atlanta to have them duplicate the issue, needless to say they kept my car for about and hour maybe 1/2 a day and then call me and say sorry we can't duplicate you can pick up the vehicle and if it happens again please bring it back. I took the car to Nalley Infiniti who kept the car for a week and was able to duplicate the problem. The service advisor said that the oil was not high quality oil and it was causing the problem. They used a new oil in the car the noise stopped. I took my car back to Infiniti of South Atlanta for the stalling issue and the noise again, needless to say they called me again in one day and said we can't duplicate bring back when it happens. I picked up my car and took it to the car carwash as they don't even clean your car properly but say they will detail it for you when you get a service. As I was going through the wash I felt water falling in on me and coming up by my feet. I immediately turned around and went back to the dealership where the service manager was extremely rude to me and told me that would not be something checked as a certified car, and he was sure it is the sunroof air duct, in a nasty tone. They took the car in and the air ducts were clogged. I have since been driving my car with the same stalling motion and the knocking noise but you think Infiniti of South Atlanta cares, NO. Now you would think that the customer service couldn't get any worst well wrong. On November 17, 2015, I cancelled my Gap insurance with Infiniti of South Atlanta and went into the office and met with the Finance Director and completed all the necessary paperwork to have the cancellation processed. I thought it would be completed in at least a month. I called several times for him and received either his voicemail is full and unable to leave a message or the receptionist taking a message and never getting a call back. I spoke with him one day after leaving at least 6-7 messages and was told he is putting a big note on his computer to call me back as the ladies in accounting was in a meeting and he would call me back. Well, I never got that call back which I was not surprised as this is the type of service they provide. I then called on Saturday January 23, 2016, and spoke with Mark who was very pleasant and told me he would look into my concerns and call me back on Monday, he called me Monday morning left me a voice mail and then called me again at 11:30am to follow up with me as he was not able to reach me the first time, that was customer service to me. He informed me that he spoke with the finance manager about the situation. I still did not receive a call from him until 1:58pm and then gets on the phone and begins to make it seem as if it was my issue and some place in between the conversation begins to apologize for all the alleged miss communication, which was none. I made it very clear why I was calling every time and would like a call back. I finally got an answer and after months of complaining, he tells me the issue with my car is an engine defect, but changed it to a unique issue with the engine. DO NOT BUY FROM THEM EVER...

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I have been dealing with Ed and the crew in the parts department at Infiniti of South Atlanta for a couple of years and I must say the service is top notch, world class. When I call to find out where my parts are, they already know. Heck, if my parts aren't going to be there when they told me, they usually call me to let me know and what they are doing about it. World Class service every time.

5
★★★★★

I have been dealing with Ed and the crew in the parts department at Infiniti of South Atlanta for a couple of years and I must say the service is top notch, world class. When I call to find out where my parts are, they already know. Heck, if my parts aren't going to be there when they told me, they usually call me to let me know and what they are doing about it. World Class service every time.

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Infiniti of South Atlanta

"Where Luxury Costs Less"

 

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