Texas Star Propane

★★★☆☆
We are available to deliver fuel 24 hours a day, 7 days a week!
  • 46334 Fm 1774

    Plantersville, TX 77363

    Map & Directions
  • 281-255-3388

About Texas Star Propane

Categories
  • Gas Companies
  • Fuel Dealers
Hours
Monday: 08:00 AM - 05:00 PM
Tuesday: 08:00 AM - 05:00 PM
Wednesday: 08:00 AM - 05:00 PM
Thursday: 08:00 AM - 05:00 PM
Friday: 08:00 AM - 05:00 PM
Saturday: 08:00 AM - 12:00 PM
Sunday: Closed

Home & Garden

Home & Garden
More choices in Plantersville:
Resultset_next

All Out Propane

13921 Hwy 105 W # 326 Montgomery, AL

Resultset_next

Blue Rhino At Walgreens

18900 Highway 105 W Montgomery, AL

2.6 5
Hi! Sign in to let us know how Texas Star Propane was?
Write a Review
.

Do not do business with Texas Star if you want to do business with a company that appreciates its customers and keeps it word. Texas Star does not keep its word and when they break it they will tell you they should not have given it, and why it doesnt matter that they did give it, and why it doesnt matter that they have no intention of even trying to keep it.

Texas Star canceled a loosely scheduled delivery because the driver was running AHEAD of schedule and could not wait for me. We had agreed to set the delivery as late in the day as possible because I have a 1 1/2 hour commute and would have to leave work early since they do not deliver after hours. They called me shortly before they were supposed to make the delivery to see if I could be available earlier but when I called them back just 15 minutes later I was told it was too late this even though I was home 30 minutes ahead of time myself.

I asked for the general manager to see if I could get scheduled as early as possible another day, expecting at least some consideration. Instead, I got a wild tirade telling me the person who tried to schedule the delivery should not have done it, that all they would agree to was "some time between 8:00 and 5:00", that he couldn't pay a driver to sit and wait 15 minutes for one new customer but "piss off" 6 other customers, and on, and on - very loud, and very rude when I had made a point to be as polite as possible. I never even got a chance to ask for his help because he cut me off and continued his rant whenever I tried to say anything. I finally hung up.

I called Texas Star because of one good review on a different site. Since then, I have found several very poor reviews on other sites. I should have done my homework better.

Do business with these people at your own risk; but if you do have a problem and turn to management looking for help - or at least some courtesy - do not expect it.

1
★☆☆☆☆

Do not do business with Texas Star if you want to do business with a company that appreciates its customers and keeps it word. Texas Star does not keep its word and when they break it they will tell you they should not have given it, and why it doesnt matter that they did give it, and why it doesnt matter that they have no intention of even trying to keep it.

Texas Star canceled a loosely scheduled delivery because the driver was running AHEAD of schedule and could not wait for me. We had agreed to set the delivery as late in the day as possible because I have a 1 1/2 hour commute and would have to leave work early since they do not deliver after hours. They called me shortly before they were supposed to make the delivery to see if I could be available earlier but when I called them back just 15 minutes later I was told it was too late this even though I was home 30 minutes ahead of time myself.

I asked for the general manager to see if I could get scheduled as early as possible another day, expecting at least some consideration. Instead, I got a wild tirade telling me the person who tried to schedule the delivery should not have done it, that all they would agree to was "some time between 8:00 and 5:00", that he couldn't pay a driver to sit and wait 15 minutes for one new customer but "piss off" 6 other customers, and on, and on - very loud, and very rude when I had made a point to be as polite as possible. I never even got a chance to ask for his help because he cut me off and continued his rant whenever I tried to say anything. I finally hung up.

I called Texas Star because of one good review on a different site. Since then, I have found several very poor reviews on other sites. I should have done my homework better.

Do business with these people at your own risk; but if you do have a problem and turn to management looking for help - or at least some courtesy - do not expect it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I called these guys and within 24 hours they were able to get to me and service me without any problems! They had the best price on propane per gallon and no extra fees! They even did an inspection on my system for much less than what any other company was going to charge me.

BEST customer service I have ever received!

THANK YOU Texas Star Propane

5
★★★★★

I called these guys and within 24 hours they were able to get to me and service me without any problems! They had the best price on propane per gallon and no extra fees! They even did an inspection on my system for much less than what any other company was going to charge me.

BEST customer service I have ever received!

THANK YOU Texas Star Propane

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Out of all propane companies within the Houston area, I can not say enought good things about TSPS. When other companies were closed and refused to run their delivery trucks last week when it was below freezing, they made an extra effort to make the delivery, insuring the heat would still be on. For those who have issues with TSPS, I would imagine that they like paying the higher price for propane, lack of customer service, and to complain in general. Where they run their business out of would not be possible if safety precautions and regulations were not followed. It would be helpful for those with concerns to google the ruling and regulation on propane businesses. I have asked many questions concerning the business and liabilities while in the process of alotting TSPS my business and they (Josh, Joel, Gary) have explained in depth the precautions exercised to preserve the safety of on site and neighboring residents. I will NEVER use another propane company so long as I live within TSPS's service area, PERIOD!!!

5
★★★★★

Out of all propane companies within the Houston area, I can not say enought good things about TSPS. When other companies were closed and refused to run their delivery trucks last week when it was below freezing, they made an extra effort to make the delivery, insuring the heat would still be on. For those who have issues with TSPS, I would imagine that they like paying the higher price for propane, lack of customer service, and to complain in general. Where they run their business out of would not be possible if safety precautions and regulations were not followed. It would be helpful for those with concerns to google the ruling and regulation on propane businesses. I have asked many questions concerning the business and liabilities while in the process of alotting TSPS my business and they (Josh, Joel, Gary) have explained in depth the precautions exercised to preserve the safety of on site and neighboring residents. I will NEVER use another propane company so long as I live within TSPS's service area, PERIOD!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

DON'T USE THIS COMPANY!!!!!!!

They "claim" to be a discount propane company. There is a REASON!! They run their business in a residential area in one of the OWNER's backyard!! The sheriff's department and the fire department have been called on numerous occasions for a strong propane smell and open flames burning at the same time! Neighbors have even signed petitions against them and they moved to their own backyard instead of putting the business in a commercial area!! They don't care if children are playing in their own yards or elderly people live all around them!! They even have the owner's children living where they are conducting this business!!!! Do you think they care about customers like their website states? No, there is even a daycare center one block from this business!!

1
★☆☆☆☆

DON'T USE THIS COMPANY!!!!!!!

They "claim" to be a discount propane company. There is a REASON!! They run their business in a residential area in one of the OWNER's backyard!! The sheriff's department and the fire department have been called on numerous occasions for a strong propane smell and open flames burning at the same time! Neighbors have even signed petitions against them and they moved to their own backyard instead of putting the business in a commercial area!! They don't care if children are playing in their own yards or elderly people live all around them!! They even have the owner's children living where they are conducting this business!!!! Do you think they care about customers like their website states? No, there is even a daycare center one block from this business!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

On January 18, we purchased 100 gallons of propane which you installed at our home in Waller, Texas.

Today is February 5 and the tank is empty because we are unable to get the heat to come on, hot water does not come on, and the stove will not come on for cooking.

We have had your tank for 2 and 1/2 weeks. There is simply no way that one person could use 100 gallons of propane gas in 2 and 1/2 weeks.

The home at in Waller is occupied by only one (1) person.

Josh from Texas Star Propane came out Saturday February 5, 2011 and did a leak test and said that there were no leaks. He said the gas lines didn??t freeze because propane doesn??t freeze.

He demanded we pay an additional $250 for an additional 100 gallons of gas for another 2 weeks. This is unheard of! In New York we don??t use $500 per month in gas, and we have 5-10 degree weather everyday for 2 months. Our gas bill in New York runs $50-70 per month maximum in extreme cold weather.

Here in Texas we have only 20 degree weather 3-4 days a year and we are being told by Texas Star Propane that we need 300 gallons of propane per month to heat a house which only 1 person lives in!

Josh was very rude and declared he would call the police on me if I ??touched his propane tank?

There are better ways of exposing these people and warning others not to do business with them.

1
★☆☆☆☆

On January 18, we purchased 100 gallons of propane which you installed at our home in Waller, Texas.

Today is February 5 and the tank is empty because we are unable to get the heat to come on, hot water does not come on, and the stove will not come on for cooking.

We have had your tank for 2 and 1/2 weeks. There is simply no way that one person could use 100 gallons of propane gas in 2 and 1/2 weeks.

The home at in Waller is occupied by only one (1) person.

Josh from Texas Star Propane came out Saturday February 5, 2011 and did a leak test and said that there were no leaks. He said the gas lines didn??t freeze because propane doesn??t freeze.

He demanded we pay an additional $250 for an additional 100 gallons of gas for another 2 weeks. This is unheard of! In New York we don??t use $500 per month in gas, and we have 5-10 degree weather everyday for 2 months. Our gas bill in New York runs $50-70 per month maximum in extreme cold weather.

Here in Texas we have only 20 degree weather 3-4 days a year and we are being told by Texas Star Propane that we need 300 gallons of propane per month to heat a house which only 1 person lives in!

Josh was very rude and declared he would call the police on me if I ??touched his propane tank?

There are better ways of exposing these people and warning others not to do business with them.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

Message from Texas Star Propane

We would like to take this opportunity to introduce you to Texas Star Propane Services, Inc., the newest propane company in the area. Built on a strong foundation of values and superb customer service, it is a little known fact we derive from some of the most prominent propane providers in town.

 

Wait, you're the expert.

If you've been to or used Texas Star Propane, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review