Bankston Nissan Of Dallas

★★★★★
Farmers Branch Nissan. Visit Us Online for Local Offers & Events.
32.9276 -96.8288
Map and Directions to AutoNation Nissan Dallas

972-383-7940

4707 Lyndon B Johnson Fwy

Dallas, TX

75244

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Reviews 1 - 7 of 7.
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I had a fairly standard purchase experience at this dealership, but the troubles began once I tried to engage their 'service' department. On the surface, they seem to be capable, and even busy enough to imply success, but time after time that facade was proven a lie as I brought my Leaf in for required maintenance or a Recall Notice.
The first service visit I made resulted in an incredibly long wait for a simple software update, and when I got the vehicle home, I realized they had gouged the front driver-side quarter panel deep enough to dent the metal and remove the paint. The service manager (Jeff, I believe) was standoffish when I reported the issue, but eventually capitulated and had me bring the vehicle in for repair. I was not happy that they would only loan me an ICE vehicle for the duration of the body work on my Leaf, but I suppose that is a typical failing on the part of most dealerships, and not an act of deliberate malice here.
The next fiasco revolved around trying to bring the Leaf in for a emergency Recall Notice for the Occupant Safety Control software. When I initially brought the vehicle in, I was left waiting for someone to greet me and take the vehicle while several other customers were met and new ones came in. Eventually, Jeff came out and performed a visual inspection for damage (understandable considering the previous problem) without so much as a perfunctory greeting. I felt like I was being treated with hostility for their previous failure! But wait, it gets worse! After this update was finally complete, I noticed that the airbag warning alerts would blink the entire time the vehicle was in use. When I called to report this, and ask if it was the expected behavior, they admitted it was not and scheduled a return visit that Saturday. I show up, Saturday morning at 8:15 AM and the Service Assistant tells me that there is only one Leaf technician, and he won't be there all weekend. I decided to leave and reschedule the appointment, rather than take another ICE loaner, and this time I made sure to explain to the appointment assistant that I wanted verification that the technician would be present this time. It took another two days for a supervisor to call me back to reschedule this appointment with verification, which I found excessive. Eventually, though, the appointed time rolled around and I brought the vehicle in (again...) with the tender hope that this time it would be done right. Fortunately, it was discovered quickly that a system reboot solved the notification light problem and I was back on the road in less than two hours.
All of this would be mostly excusable for the general state of customer service in the automobile industry (and rate maybe as much as three stars) if it weren't for the icing on this particular fecal cake; I just received a call from the same supervisor who made the last (and, indeed, final) appointment and this individual had the temerity to ask me to find another dealership if I was unhappy with Autonation Dallas. Well, I intend to do just that - but I thought other prospective buyers of Nissan products might want a heads up before they fell into this dealership's clutches.

1
★☆☆☆☆

I had a fairly standard purchase experience at this dealership, but the troubles began once I tried to engage their 'service' department. On the surface, they seem to be capable, and even busy enough to imply success, but time after time that facade was proven a lie as I brought my Leaf in for required maintenance or a Recall Notice.
The first service visit I made resulted in an incredibly long wait for a simple software update, and when I got the vehicle home, I realized they had gouged the front driver-side quarter panel deep enough to dent the metal and remove the paint. The service manager (Jeff, I believe) was standoffish when I reported the issue, but eventually capitulated and had me bring the vehicle in for repair. I was not happy that they would only loan me an ICE vehicle for the duration of the body work on my Leaf, but I suppose that is a typical failing on the part of most dealerships, and not an act of deliberate malice here.
The next fiasco revolved around trying to bring the Leaf in for a emergency Recall Notice for the Occupant Safety Control software. When I initially brought the vehicle in, I was left waiting for someone to greet me and take the vehicle while several other customers were met and new ones came in. Eventually, Jeff came out and performed a visual inspection for damage (understandable considering the previous problem) without so much as a perfunctory greeting. I felt like I was being treated with hostility for their previous failure! But wait, it gets worse! After this update was finally complete, I noticed that the airbag warning alerts would blink the entire time the vehicle was in use. When I called to report this, and ask if it was the expected behavior, they admitted it was not and scheduled a return visit that Saturday. I show up, Saturday morning at 8:15 AM and the Service Assistant tells me that there is only one Leaf technician, and he won't be there all weekend. I decided to leave and reschedule the appointment, rather than take another ICE loaner, and this time I made sure to explain to the appointment assistant that I wanted verification that the technician would be present this time. It took another two days for a supervisor to call me back to reschedule this appointment with verification, which I found excessive. Eventually, though, the appointed time rolled around and I brought the vehicle in (again...) with the tender hope that this time it would be done right. Fortunately, it was discovered quickly that a system reboot solved the notification light problem and I was back on the road in less than two hours.
All of this would be mostly excusable for the general state of customer service in the automobile industry (and rate maybe as much as three stars) if it weren't for the icing on this particular fecal cake; I just received a call from the same supervisor who made the last (and, indeed, final) appointment and this individual had the temerity to ask me to find another dealership if I was unhappy with Autonation Dallas. Well, I intend to do just that - but I thought other prospective buyers of Nissan products might want a heads up before they fell into this dealership's clutches.

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Bankston Nissan is amazing. I have never had a better car buying experience. General Manager, Jason Kopp, personally walked me through every step of the process. Bankston Nissan of Dallas has perfected the sales process. I felt extremely assured and confident that I was purchasing the exact car that I wanted (with more features than I could have ever hoped for). I have never written a review for any business. But I was so impressed with how I was treated and the quality of my purchase, I sent personal thank you notes to everyone that helped me there, and now here I am singing their praises on the internet. Well deserved praises at that. Thank you Bankston Nissan of Dallas! I am a customer for life.

5
★★★★★

Bankston Nissan is amazing. I have never had a better car buying experience. General Manager, Jason Kopp, personally walked me through every step of the process. Bankston Nissan of Dallas has perfected the sales process. I felt extremely assured and confident that I was purchasing the exact car that I wanted (with more features than I could have ever hoped for). I have never written a review for any business. But I was so impressed with how I was treated and the quality of my purchase, I sent personal thank you notes to everyone that helped me there, and now here I am singing their praises on the internet. Well deserved praises at that. Thank you Bankston Nissan of Dallas! I am a customer for life.

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This dealership was truly fantastic. The staff was great and provided excellent customer service. They gave me more than I expected on my trade in and also gave me a lower interest rate than Navy Federal was giving me.. (2% lower!) I ended up with a fantastic car I never thought I would ever get. Two thumbs up!

5
★★★★★

This dealership was truly fantastic. The staff was great and provided excellent customer service. They gave me more than I expected on my trade in and also gave me a lower interest rate than Navy Federal was giving me.. (2% lower!) I ended up with a fantastic car I never thought I would ever get. Two thumbs up!

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1 out of 1 people found this review helpful.

.

I bought two vehicles about a month ago. The experience was great! The staff was friendly and very knowledgeable. I found it to be the best dealership experience that I have ever had. I buy vehicles every two years from Ford dealers. This was hands down a better buy. Staff, vehicles, and $$$ are worth going here! Thanks Bankston Nissan for your help.

5
★★★★★

I bought two vehicles about a month ago. The experience was great! The staff was friendly and very knowledgeable. I found it to be the best dealership experience that I have ever had. I buy vehicles every two years from Ford dealers. This was hands down a better buy. Staff, vehicles, and $$$ are worth going here! Thanks Bankston Nissan for your help.

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This car transaction was a breeze!! Not only did they work hard to guarantee me the car of my dreams (actually drove to pick it up in Oklahoma), but they offered FAR more for my trade in than any other dealership AND beat our credit union's financing rate (which we were already very pleased with) by another 0.5%!! Every single person is friendly and knowledgeable. We won't buy a car from anywhere else!!

5
★★★★★

This car transaction was a breeze!! Not only did they work hard to guarantee me the car of my dreams (actually drove to pick it up in Oklahoma), but they offered FAR more for my trade in than any other dealership AND beat our credit union's financing rate (which we were already very pleased with) by another 0.5%!! Every single person is friendly and knowledgeable. We won't buy a car from anywhere else!!

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Latest reviews from Citysearch.

.

Bankston Nissan is amazing. I have never had a better car buying experience. General Manager, Jason Kopp, personally made sure that I had the best of the best assisting me during every step of the buying process. Bankston Nissan of Dallas

6
★★★★★

Bankston Nissan is amazing. I have never had a better car buying experience. General Manager, Jason Kopp, personally made sure that I had the best of the best assisting me during every step of the buying process. Bankston Nissan of Dallas

.

This car transaction was a breeze!! Not only did they work hard to guarantee me the car of my dreams (actually drove to pick it up in Oklahoma), but they offered FAR more for my trade in than any other dealership AND beat our credit

6
★★★★★

This car transaction was a breeze!! Not only did they work hard to guarantee me the car of my dreams (actually drove to pick it up in Oklahoma), but they offered FAR more for my trade in than any other dealership AND beat our credit

Message from Bankston Nissan Of Dallas

Hassle-Free Financing, Repair Quality promise, Open Book Appraisal, SmartChoice, Money-Back Guarantee, Used Vehicle Warranty

More about Bankston Nissan Of Dallas

Factory Authorized Service Center, Body Shop, Detailing, Parts and Accessories, Courtesy shuttle, Rental Cars

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