Shasta Pools & Spas Pool SVC

★★★★★
  • 4601 E Bell Rd

    Phoenix, AZ 85032

    Map & Directions
  • 602-532-3887

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14850 N Cave Creek Rd Ste 3 Phoenix, AZ

5 19
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Don't bother calling Shasta unless your job is big. I called them out to blow out a line and replace some pop-up heads, so they knew exactly what would be needed. The guy comes out, a day later, unprepared to do either. He says "I can

3
★★★★★

Don't bother calling Shasta unless your job is big. I called them out to blow out a line and replace some pop-up heads, so they knew exactly what would be needed. The guy comes out, a day later, unprepared to do either. He says "I can

.

there a few leaks in my pool equipment, a gasket and a crack etc that I said I wanted fixed and that was suppose to be included in the estimate. We settled on $5,500 for the work (about a 12K gallon pool 30?? x 15?? and 5.5 feet deep in

3
★★★★★

there a few leaks in my pool equipment, a gasket and a crack etc that I said I wanted fixed and that was suppose to be included in the estimate. We settled on $5,500 for the work (about a 12K gallon pool 30?? x 15?? and 5.5 feet deep in

.

Communication and follow through were superb. Everyone at Shasta was very professional, helpful, knowledgeable and on top of things.

3
★★★★★

Communication and follow through were superb. Everyone at Shasta was very professional, helpful, knowledgeable and on top of things.

.

I was very disappointed in Shasta Pools. I've written a blog about my pool experience in AZ. I think you will find it very helpful when picking a company. It's really too bad that they lost $100K right from the start because of service. If

3
★★★★★

I was very disappointed in Shasta Pools. I've written a blog about my pool experience in AZ. I think you will find it very helpful when picking a company. It's really too bad that they lost $100K right from the start because of service. If

.

I wasn't quite ready to dive in (all pun intended) to a pool, but certainly wanted something that would get me in my backyard more. I decided to get a hot tub...I didn't know Shasta sold hot tubs, but turns out they did. Its the perfect

3
★★★★★

I wasn't quite ready to dive in (all pun intended) to a pool, but certainly wanted something that would get me in my backyard more. I decided to get a hot tub...I didn't know Shasta sold hot tubs, but turns out they did. Its the perfect

.

Where do I start? John was a HUGE part in why I chose to utilize SHASTA to build my pool. He kept in contact with me and treated me with much respect!!! With my young age and single status other pool companies did not take my interest as a serious customer and kind of wrote me off. Whether John thought this or not he treated me with the ut most respect and courtesy. The financing was truly easy?However Patrick helped me out tremendously with this. And was Awesome I might add!!! I spoke with Pamela during the construction process sooo much that I feel like my day is missing something now that I don't communicate with her as I did. Ha Ha. The communication couldn??t have been better. Everything was so incredibly smooth, I had no idea it would ever be such a quick and easy process to build a pool. Orientation was also seamless?She was very knowledgeable and made me feel very comfortable taking on the care and maintenance of my pool. I have been currently maintaining my pool for well over a month now and feel good knowing if I have questions that she is there. Why stop there? I??ve been buying my pool supplies at the Shasta stores and they make you feel welcome upon walking in to the front door. I never felt pressured to buy a pool or any additional products after i chose to buy a pool. I was offered something to drink with every visit!!! Classy. I would recommend absolutely anyone to Shasta?if you??re looking for a pleasant experience with an incredible team, then just go with Shasta. Looking forward to buying my next Shasta pool some day!

5
★★★★★

Where do I start? John was a HUGE part in why I chose to utilize SHASTA to build my pool. He kept in contact with me and treated me with much respect!!! With my young age and single status other pool companies did not take my interest as a serious customer and kind of wrote me off. Whether John thought this or not he treated me with the ut most respect and courtesy. The financing was truly easy?However Patrick helped me out tremendously with this. And was Awesome I might add!!! I spoke with Pamela during the construction process sooo much that I feel like my day is missing something now that I don't communicate with her as I did. Ha Ha. The communication couldn??t have been better. Everything was so incredibly smooth, I had no idea it would ever be such a quick and easy process to build a pool. Orientation was also seamless?She was very knowledgeable and made me feel very comfortable taking on the care and maintenance of my pool. I have been currently maintaining my pool for well over a month now and feel good knowing if I have questions that she is there. Why stop there? I??ve been buying my pool supplies at the Shasta stores and they make you feel welcome upon walking in to the front door. I never felt pressured to buy a pool or any additional products after i chose to buy a pool. I was offered something to drink with every visit!!! Classy. I would recommend absolutely anyone to Shasta?if you??re looking for a pleasant experience with an incredible team, then just go with Shasta. Looking forward to buying my next Shasta pool some day!

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.

Where do I start? John was a HUGE part in why I chose to utilize SHASTA to build my pool. He kept in contact with me and treated me with much respect!!! With my young age and single status other pool companies did not take my interest as a

3
★★★★★

Where do I start? John was a HUGE part in why I chose to utilize SHASTA to build my pool. He kept in contact with me and treated me with much respect!!! With my young age and single status other pool companies did not take my interest as a

.

Shasta pools appears to be a professional company, although a little over priced from what I can see.\r
When you sign a contract with Shasta beware! They have you give a deposit, usually $500.00 that is non- refundable! In my case they

3
★★★★★

Shasta pools appears to be a professional company, although a little over priced from what I can see.\r
When you sign a contract with Shasta beware! They have you give a deposit, usually $500.00 that is non- refundable! In my case they

.

Its pretty simple...we did our shopping and comparing and everything else educated, informed buyers should do (in my opinion). Choosing Shasta Pools comes down to a few things: price, management, proficiency and their sense of urgency.

3
★★★★★

Its pretty simple...we did our shopping and comparing and everything else educated, informed buyers should do (in my opinion). Choosing Shasta Pools comes down to a few things: price, management, proficiency and their sense of urgency.

.

After being stood up by the sales person from California Pools, I was a little suspicious of how this entire process (i.e. - having a pool installed) would go. From the first appointment my wife and I had with our Shasta sales person (Aric), I knew we were in good hands. Aric drew a very detailed design and helped us choose the best layout for our backyard.
After we contracted with Shasta, some Shasta surveyors came out to draw the outline of our pool. They soon realized that the original drawing that Aric did was going to conflict with an easement on our property. This meant that Aric was going to have to redo the drawing. Aric called us as soon as he found out, which happened to be on a Saturday morning. We were in Payson camping and therefore, didn't have great reception. By the time we received Aric's message and called him back, he had already drawn another layout that we actually liked better than the first. His concern over how we would react to the news of the easement was a testament to how much Shasta, as a company, cares about the satisfaction of its customers. Everyone that we worked with at Shasta was great and overly-accommodating. Michael lead the construction phase of our project and was always willing to meet with me as early as 6 am or as late as 6 pm so that I didn't have to leave work to meet with him. He made it very easy! Lindsey was assigned as our inside person and she always kept us abreast of what was going on with our project. If I can summarize the most important thing about undertaking a project like this, its "communication". I have never seen a company with better customer communication than Shasta! This review does not allow me enough characters to explain every piece of communication I received from Shasta but suffice it to say that I never wanted for any a status or project report. I always knew what Shasta had done yesterday, what they were doing today and what they were going to do in the next five days. Again, when you're coughing up a lot of money for a pool, you want to know how that money is being used and that the vendor realizes that this a big investment for you and communicates accordingly. Shasta did this to perfection.
Another example of their customer satisfaction came toward the end of the project. Shasta had inlayed a small "Shasta" emblem in my pool deck. I didn't like the way it looked and really didn't want the Shasta logo permanently etched in my pool for all to see. It wasn't overly gaudy, it just took away from the natural aesthetic of the pool. I complained to Shasta about it. They politely let me know that in the contract I had signed, it mentioned that they would install the Shasta emblem. I reiterated that I wanted it removed even though I had signed the contract. As an example of going over-the-top for customers, the next day Shasta came out and removed the emblem. They had to bring back the decking equipment, lay new decking over the spot where the emblem once was, and the repaint and match the area so that it integrated smoothly with the rest of the deck. The did not charge me a dime for this!
After the pool was completely installed and running I received an emailed "Thank You" from the CEO. In addition to thanking me the email also encouraged me to let him know if there was anything that I wasn't satisfied with. I figured that this email was standard boilerplate and would probably never reach the CEO himself. Alas, I responded with a couple things that I wasn't completely satisfied with. I say "completely" because these were truly things that were within the acceptable range of deficiencies. Again, this was a big investment for me so I decided to write back. The next day I received a personal email from the CEO acknowledging my complaint and the following day when I came home from work, everything had been fixed.
I was so impressed with the customer service that I haven't yet mentioned the excellent quality! We have had our pool for over 7 months now and are just starting to use it because the water had been too cold. The quality is fantastic! We went with the in-floor cleaning system and surface-level skimmer. Just recently, Phoenix was hit with a haboob (a huge dust storm a mile high and 70 feet wide). Our pool was trashed with dust after the storm and I dreaded cleaning it out to get it ready for the weekend. When I looked out the window the next morning I realized that the cleaning system had restored the pool to perfect condition in a single night!
I am a VERY happy customer! Please contact me on this site with specific questions you might. I highly recommend Shasta. You won't be sorry; you'll be thrilled!

5
★★★★★

After being stood up by the sales person from California Pools, I was a little suspicious of how this entire process (i.e. - having a pool installed) would go. From the first appointment my wife and I had with our Shasta sales person (Aric), I knew we were in good hands. Aric drew a very detailed design and helped us choose the best layout for our backyard.
After we contracted with Shasta, some Shasta surveyors came out to draw the outline of our pool. They soon realized that the original drawing that Aric did was going to conflict with an easement on our property. This meant that Aric was going to have to redo the drawing. Aric called us as soon as he found out, which happened to be on a Saturday morning. We were in Payson camping and therefore, didn't have great reception. By the time we received Aric's message and called him back, he had already drawn another layout that we actually liked better than the first. His concern over how we would react to the news of the easement was a testament to how much Shasta, as a company, cares about the satisfaction of its customers. Everyone that we worked with at Shasta was great and overly-accommodating. Michael lead the construction phase of our project and was always willing to meet with me as early as 6 am or as late as 6 pm so that I didn't have to leave work to meet with him. He made it very easy! Lindsey was assigned as our inside person and she always kept us abreast of what was going on with our project. If I can summarize the most important thing about undertaking a project like this, its "communication". I have never seen a company with better customer communication than Shasta! This review does not allow me enough characters to explain every piece of communication I received from Shasta but suffice it to say that I never wanted for any a status or project report. I always knew what Shasta had done yesterday, what they were doing today and what they were going to do in the next five days. Again, when you're coughing up a lot of money for a pool, you want to know how that money is being used and that the vendor realizes that this a big investment for you and communicates accordingly. Shasta did this to perfection.
Another example of their customer satisfaction came toward the end of the project. Shasta had inlayed a small "Shasta" emblem in my pool deck. I didn't like the way it looked and really didn't want the Shasta logo permanently etched in my pool for all to see. It wasn't overly gaudy, it just took away from the natural aesthetic of the pool. I complained to Shasta about it. They politely let me know that in the contract I had signed, it mentioned that they would install the Shasta emblem. I reiterated that I wanted it removed even though I had signed the contract. As an example of going over-the-top for customers, the next day Shasta came out and removed the emblem. They had to bring back the decking equipment, lay new decking over the spot where the emblem once was, and the repaint and match the area so that it integrated smoothly with the rest of the deck. The did not charge me a dime for this!
After the pool was completely installed and running I received an emailed "Thank You" from the CEO. In addition to thanking me the email also encouraged me to let him know if there was anything that I wasn't satisfied with. I figured that this email was standard boilerplate and would probably never reach the CEO himself. Alas, I responded with a couple things that I wasn't completely satisfied with. I say "completely" because these were truly things that were within the acceptable range of deficiencies. Again, this was a big investment for me so I decided to write back. The next day I received a personal email from the CEO acknowledging my complaint and the following day when I came home from work, everything had been fixed.
I was so impressed with the customer service that I haven't yet mentioned the excellent quality! We have had our pool for over 7 months now and are just starting to use it because the water had been too cold. The quality is fantastic! We went with the in-floor cleaning system and surface-level skimmer. Just recently, Phoenix was hit with a haboob (a huge dust storm a mile high and 70 feet wide). Our pool was trashed with dust after the storm and I dreaded cleaning it out to get it ready for the weekend. When I looked out the window the next morning I realized that the cleaning system had restored the pool to perfect condition in a single night!
I am a VERY happy customer! Please contact me on this site with specific questions you might. I highly recommend Shasta. You won't be sorry; you'll be thrilled!

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.

We thoroughly enjoyed our salesman. Aric is a diamond to Shasta Pools...he made the experience nearly relaxing, believe it or not. Everyone was excellent to work with. If there was 6 stars, I'd definitely choose 6! At the end of the day though, we went with Shasta because we loved Aric, couldn't say no to the lifetime warranty, and of course reputation. We've only heard good things about Shasta...and now we'll only recommend Shasta to other as well.

5
★★★★★

We thoroughly enjoyed our salesman. Aric is a diamond to Shasta Pools...he made the experience nearly relaxing, believe it or not. Everyone was excellent to work with. If there was 6 stars, I'd definitely choose 6! At the end of the day though, we went with Shasta because we loved Aric, couldn't say no to the lifetime warranty, and of course reputation. We've only heard good things about Shasta...and now we'll only recommend Shasta to other as well.

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.

We just moved from Chicago, and weren't familiar with pool builders or the area in general. Shasta was a bit higher, but they worked with us to get us in the comfortable pricing area that we needed to be in. We could have gone with another company, but the lifetime warranty and the fact that my coworker referred us already instilled a sense of comfort in us. So we chose Shasta! We couldn't be happier that we did so. The entire process was very efficient and the timeframe from start to finish was excellent. LOVE our pool!

5
★★★★★

We just moved from Chicago, and weren't familiar with pool builders or the area in general. Shasta was a bit higher, but they worked with us to get us in the comfortable pricing area that we needed to be in. We could have gone with another company, but the lifetime warranty and the fact that my coworker referred us already instilled a sense of comfort in us. So we chose Shasta! We couldn't be happier that we did so. The entire process was very efficient and the timeframe from start to finish was excellent. LOVE our pool!

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.

If I had to say just one thing, it would be working with Eric. He was such a pleasure to work with, we honestly felt as thought we were his only client. The price was competitive and we really felt like we got a great deal for what we paid. Close seconds would be the other individuals we worked with including Mark and Michael, and the construction workers. It was also a nice surprise to receive the gift card to help with start up costs for chemicals. That was a really nice touch. I would honestly recommend anyone to Shasta, just like our friends did with us.

5
★★★★★

If I had to say just one thing, it would be working with Eric. He was such a pleasure to work with, we honestly felt as thought we were his only client. The price was competitive and we really felt like we got a great deal for what we paid. Close seconds would be the other individuals we worked with including Mark and Michael, and the construction workers. It was also a nice surprise to receive the gift card to help with start up costs for chemicals. That was a really nice touch. I would honestly recommend anyone to Shasta, just like our friends did with us.

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.

Skip, our salesman, was very easy to work with, and very personable. We were working with him during the busy season, but he was willy to spend the time with us that we needed in order to make our decisions about the pool. We consider this a big purchase so we spent a great deal of time and had lots of questions throughout the process. All of the folks at the sales center were very friendly and helpful. I also work from home, so as the crews would come, I had the opportunity to meet and talk to them. They were all very professional and friendly. The overall pool is perfect, as we love the travertine pavers, and the quality of the pool has so far exceeded our expectations.

5
★★★★★

Skip, our salesman, was very easy to work with, and very personable. We were working with him during the busy season, but he was willy to spend the time with us that we needed in order to make our decisions about the pool. We consider this a big purchase so we spent a great deal of time and had lots of questions throughout the process. All of the folks at the sales center were very friendly and helpful. I also work from home, so as the crews would come, I had the opportunity to meet and talk to them. They were all very professional and friendly. The overall pool is perfect, as we love the travertine pavers, and the quality of the pool has so far exceeded our expectations.

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.

We went on Shea's recommendation and figured if they recommend Shasta and Shasta builds a pool with the quality that Shea used to build our home, we couldn't go wrong. It proved to be true, we couldn't be more satisfied. Nina, our CSR is such an asset to the company, she was very customer oriented and communicated very clearly and precisely. She was a doll to work with. As Arizona's premier pool builder, everyone was great to work with. The plumbers, electricians, steel workers, shotcrete guys, decking people, tile guys, and especially the Pebble Fina installers were all pleasurable to work with. Thank you Shasta!

5
★★★★★

We went on Shea's recommendation and figured if they recommend Shasta and Shasta builds a pool with the quality that Shea used to build our home, we couldn't go wrong. It proved to be true, we couldn't be more satisfied. Nina, our CSR is such an asset to the company, she was very customer oriented and communicated very clearly and precisely. She was a doll to work with. As Arizona's premier pool builder, everyone was great to work with. The plumbers, electricians, steel workers, shotcrete guys, decking people, tile guys, and especially the Pebble Fina installers were all pleasurable to work with. Thank you Shasta!

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.

Our experience was wonderful with Shasta Pools. We received the best customer service that I have ever experienced. Everyone was very friendly and professional. They did what they said they were going to do and did it when they said they would do it, which meant a lot to us. I would recommend everyone to have their pool built by Shasta Pools.

5
★★★★★

Our experience was wonderful with Shasta Pools. We received the best customer service that I have ever experienced. Everyone was very friendly and professional. They did what they said they were going to do and did it when they said they would do it, which meant a lot to us. I would recommend everyone to have their pool built by Shasta Pools.

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.

Our experience with Shasta Pools was fantastic from the day we went into the design center and met with our salesman to the day the pool was finished. The price was fair. The workmen were courteous, on time, and neat. We were kept well informed and work was completed ahead of schedule. We have been well cared for since the pool was completed by the staff in the Shasta Pool Supply Stores. Shasta has a great customer service reputation and we are glad that we took our neighbors advice and went with them.

5
★★★★★

Our experience with Shasta Pools was fantastic from the day we went into the design center and met with our salesman to the day the pool was finished. The price was fair. The workmen were courteous, on time, and neat. We were kept well informed and work was completed ahead of schedule. We have been well cared for since the pool was completed by the staff in the Shasta Pool Supply Stores. Shasta has a great customer service reputation and we are glad that we took our neighbors advice and went with them.

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.

We chose Shasta pools over other companies because of their long standing presence in the valley. The quality of the work was excellent, the crew who worked on the pool very professional. It was completed in a timely manner and the staff kept us updated on the process all the way through. We are very happy with the finished product and glad we chose Shasta.

5
★★★★★

We chose Shasta pools over other companies because of their long standing presence in the valley. The quality of the work was excellent, the crew who worked on the pool very professional. It was completed in a timely manner and the staff kept us updated on the process all the way through. We are very happy with the finished product and glad we chose Shasta.

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Review Partner
.

This is awesome place, I like it so much, pool is really cool and huge.

5
★★★★★

This is awesome place, I like it so much, pool is really cool and huge.

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