Earnhardt Ford

★★★★☆
No Bull- Since 1951
  • 7300 W Orchid Ln

    Chandler, AZ 85226

    Cross street: I-10 & Ray Rd.

    Map & Directions
  • 480-893-0000

Automotive

Automotive
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4.0 4
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While searching for a new car for the family, I worked with the internet department here at Earnhardt Ford. Windy was quick to respond to my requests and was able to find a car that fit into the payment range that was needed. When I arrived for my appointment she had the car parked in the front, ready for us to drive. At no time did I feel pressured or that my needs weren't the main focus. Thanks for making this car buying experience a pleasure!

5
★★★★★

While searching for a new car for the family, I worked with the internet department here at Earnhardt Ford. Windy was quick to respond to my requests and was able to find a car that fit into the payment range that was needed. When I arrived for my appointment she had the car parked in the front, ready for us to drive. At no time did I feel pressured or that my needs weren't the main focus. Thanks for making this car buying experience a pleasure!

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In 2014 Earnhardt Ford SUCKS just as much as it did 15 years ago when service advisors LIED about and tried to cover up someone drilling a hole right through the side of my brand-new truck in 1999. I haven't been to ANY Earnhardt Ford dealership for 15 years and have told everyone I know that they should NEVER deal with Earnhardt, EVER!!! I recently found they had just the truck I wanted and decided to try to deal with them again. They want to up sell you with $600 security systems that are apparently required by the insurance company (so maybe they should be free) and have told two stories now about their damaging dashboards to install LEDs for those expensive systems. If you don't buy the alarm system (with the included drilled holes in the panel below the steering column) you may or may not get them to replace the damaged panel! Jerry Samaniego told me that they replace those panels only on new vehicles and later Roberta McDonald told me twice that even on a brand-new vehicle they will leave the drilled holes in the lower dash that they drilled. "Your complete satisfaction is our goal!" WHAT A JOKE!!! They don't give a $#!+ about you after they have your $$! They have lost my business PERMANENTLY over a $70 (retail) part they refused to replace!!!

Earnhardt's salesmen also failed to inform me when the seatbelt part for my truck finally came in so I could get it installed and claimed that the phone number they called went to a fax! There is no fax on my line and even if they messed up and got the number wrong, though they had used it before, they could have used email that they also had used before! EXCUSES, EXCUSES, EXCUSES.

Earnhardt's Ford Certification inspection on the 1.5 year old truck with less than 15K miles missed an obviously damaged seatbelt that must have been cut by the prior owner. I noticed the cut seatbelt damage immediately when looking at the back seat area. I have to wonder what else their inspection missed.

These guys can't seem to get their story on warranties straight either! I was told THREE DIFFERENT VERSIONS of what the warranty would be on the truck. Only the last one from the finance guy was correct!

Now I'm sitting here finally getting the seatbelt replaced (two weeks after purchase) and was told it would be a quick 30 minutes and it's been nearly an hour! It just takes one or two bolts to replace the belt! Oh! They sent my clean truck to the wash!!! I'm WAITING IN YOUR SERVICE AREA TRYING TO GET TO WORK!!! The service advisor said it was "dusty". What, he can't simply ask customers if they would like to wait for a car wash??? Same crap from a crappy dealer!

1
★☆☆☆☆

In 2014 Earnhardt Ford SUCKS just as much as it did 15 years ago when service advisors LIED about and tried to cover up someone drilling a hole right through the side of my brand-new truck in 1999. I haven't been to ANY Earnhardt Ford dealership for 15 years and have told everyone I know that they should NEVER deal with Earnhardt, EVER!!! I recently found they had just the truck I wanted and decided to try to deal with them again. They want to up sell you with $600 security systems that are apparently required by the insurance company (so maybe they should be free) and have told two stories now about their damaging dashboards to install LEDs for those expensive systems. If you don't buy the alarm system (with the included drilled holes in the panel below the steering column) you may or may not get them to replace the damaged panel! Jerry Samaniego told me that they replace those panels only on new vehicles and later Roberta McDonald told me twice that even on a brand-new vehicle they will leave the drilled holes in the lower dash that they drilled. "Your complete satisfaction is our goal!" WHAT A JOKE!!! They don't give a $#!+ about you after they have your $$! They have lost my business PERMANENTLY over a $70 (retail) part they refused to replace!!!

Earnhardt's salesmen also failed to inform me when the seatbelt part for my truck finally came in so I could get it installed and claimed that the phone number they called went to a fax! There is no fax on my line and even if they messed up and got the number wrong, though they had used it before, they could have used email that they also had used before! EXCUSES, EXCUSES, EXCUSES.

Earnhardt's Ford Certification inspection on the 1.5 year old truck with less than 15K miles missed an obviously damaged seatbelt that must have been cut by the prior owner. I noticed the cut seatbelt damage immediately when looking at the back seat area. I have to wonder what else their inspection missed.

These guys can't seem to get their story on warranties straight either! I was told THREE DIFFERENT VERSIONS of what the warranty would be on the truck. Only the last one from the finance guy was correct!

Now I'm sitting here finally getting the seatbelt replaced (two weeks after purchase) and was told it would be a quick 30 minutes and it's been nearly an hour! It just takes one or two bolts to replace the belt! Oh! They sent my clean truck to the wash!!! I'm WAITING IN YOUR SERVICE AREA TRYING TO GET TO WORK!!! The service advisor said it was "dusty". What, he can't simply ask customers if they would like to wait for a car wash??? Same crap from a crappy dealer!

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I had a wonderful experience working with Frank. He is was very professional and personable. Any concerns or questions I had were address immediately. I would recommend and have recommended Frank to my family and friends. By far my best car buying experience!

5
★★★★★

I had a wonderful experience working with Frank. He is was very professional and personable. Any concerns or questions I had were address immediately. I would recommend and have recommended Frank to my family and friends. By far my best car buying experience!

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I have purchased 6 vehicles from Earnhardt since the mid 90's and have always been very happy - They always work hard to earn my business and have always been very professional, courteous and responsive. Roberta McDonald is the best to work with and could not recommend her or Earnhardt's more!

5
★★★★★

I have purchased 6 vehicles from Earnhardt since the mid 90's and have always been very happy - They always work hard to earn my business and have always been very professional, courteous and responsive. Roberta McDonald is the best to work with and could not recommend her or Earnhardt's more!

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0 out of 1 people found this review helpful.

Message from Earnhardt Ford

Our Mission is to provide our customers World Class service through every phase of the sales and service experience. Our goal is to provide 100% customer satisfaction by showing every sales and service customer that they have friends at the dealership that they can trust.



Our staff members participate in continuous training programs, both to improve their knowledge of our industry and to continue to provide top notch customer service.



We realize that our customers have a choice and when choosing Earnhardt Ford, they have put their implicit trust in us. We appreciate and honor that choice.

More about Earnhardt Ford

We carry the full line of new Ford trucks, cars, suvs and vans. Service all Ford vehicles including large Ford truck chassis and Ford RVs. Factory authorized Ford warranty service. Genuine Ford Motocraft parts.

 

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