Graebel Van Lines

★★☆☆☆
Great Move
  • 10901 Tanner Rd

    Houston, TX 77041-7105

    Map & Directions
  • 713-364-4965

2.4 5
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Terrible service. No one answers phone calls or return calls. They can't deliver during the date range that they specify and agree to. When I asked for the driver information, they didn't know who was driving the truck. They showed up late and didn't call ahead of time. They left a box and then asked me if I wanted to bring it with me to meet them at the destination. Unacceptable. Our stuff is now scheduled to arrive 10 days after the original delivery date that was promised which requires a flight change cost as well as hotel costs.

The customer coordinator (Kristy Sparkman) told me that "This is completely normal and that everything will be fine". If leaving boxes, showing up late, and delivering late is normal then this company should be out of business. Don't use them! If Kristy is your coordinate, RUN!

1
★☆☆☆☆

Terrible service. No one answers phone calls or return calls. They can't deliver during the date range that they specify and agree to. When I asked for the driver information, they didn't know who was driving the truck. They showed up late and didn't call ahead of time. They left a box and then asked me if I wanted to bring it with me to meet them at the destination. Unacceptable. Our stuff is now scheduled to arrive 10 days after the original delivery date that was promised which requires a flight change cost as well as hotel costs.

The customer coordinator (Kristy Sparkman) told me that "This is completely normal and that everything will be fine". If leaving boxes, showing up late, and delivering late is normal then this company should be out of business. Don't use them! If Kristy is your coordinate, RUN!

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I am very pleased with the exemplary service from Graebel moving crew when they moved me from Galveston, TX to Frederick, MD the last week of August 2009. From the driver, John, to the packers, loaders and unloaders, I only saw professionalism and efficiency. John was early on both the pickup and drop off days and managed both the loading and unloading crews effectively. Not one item that Graebel packed for me was broken, and I had entrusted some delicate items to the packing crew. I also want to extend a special thanks to Vivian for communicating with me consistently throughout my move. During this stressful time, she was calm and thorough, and I really appreciated her attentiveness.I have told many people how pleased I was with my move and will certainly consider using Graebel for my future moves.

5
★★★★★

I am very pleased with the exemplary service from Graebel moving crew when they moved me from Galveston, TX to Frederick, MD the last week of August 2009. From the driver, John, to the packers, loaders and unloaders, I only saw professionalism and efficiency. John was early on both the pickup and drop off days and managed both the loading and unloading crews effectively. Not one item that Graebel packed for me was broken, and I had entrusted some delicate items to the packing crew. I also want to extend a special thanks to Vivian for communicating with me consistently throughout my move. During this stressful time, she was calm and thorough, and I really appreciated her attentiveness.I have told many people how pleased I was with my move and will certainly consider using Graebel for my future moves.

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Houston office is very disorganized, unprofessional. They have not given me accurate estimates, and even after I removed heavy items, said they didnt matter for reducing cost.

1
★☆☆☆☆

Houston office is very disorganized, unprofessional. They have not given me accurate estimates, and even after I removed heavy items, said they didnt matter for reducing cost.

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1 out of 1 people found this review helpful.

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Terrible service overall and would not recommend Graebel movers at all to anybody who needs a complex & large move. Bad packing, broke many objects due to negligence, items missing or delivered to wrong location, large & costly furniture and appliances got severely damaged during storage. They arrive late and take longer than estimated to finish the job. Their staff takes days (or weeks) to return emails/calls. They cannot even calculate a bill correctly and add ""surprise"" charges to invoice. If you use them, make sure you get insured because you'll definitely use it. Luckily, they use a good furniture restoration service, but damages could have been easily avoided if they were more careful or mindful when packing, loading and storing. Our overall experience with them has been a nightmare.

0
★☆☆☆☆

Terrible service overall and would not recommend Graebel movers at all to anybody who needs a complex & large move. Bad packing, broke many objects due to negligence, items missing or delivered to wrong location, large & costly furniture and appliances got severely damaged during storage. They arrive late and take longer than estimated to finish the job. Their staff takes days (or weeks) to return emails/calls. They cannot even calculate a bill correctly and add ""surprise"" charges to invoice. If you use them, make sure you get insured because you'll definitely use it. Luckily, they use a good furniture restoration service, but damages could have been easily avoided if they were more careful or mindful when packing, loading and storing. Our overall experience with them has been a nightmare.

Pros: Restoring or replacing damaged goods

Cons: unprecise quoting, terrible packing/handling/storing, no follow-up

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I was very impressed with the quality of Graebel. They did a very thorough job and delivered exactly when they said they would. There were some things they couldn't do, but overall they did a terrific job. They are, however, a bit pricey.

PROS: fast, dependable, reliable
CONS: pricey

4
★★★★☆

I was very impressed with the quality of Graebel. They did a very thorough job and delivered exactly when they said they would. There were some things they couldn't do, but overall they did a terrific job. They are, however, a bit pricey.

PROS: fast, dependable, reliable
CONS: pricey

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Message from Graebel Van Lines

The Houston movers at Graebel Van Lines have over 65 years of experience as residential and corporate movers. Our Houston movers are highly trained, skilled, and experts in the moving industry. Whether you are interested in white-glove, full-service moving or simply a crew to assist with the heavy lifting, our local Houston movers are just a phone call away.Graebel Van Lines is the nation's largest privately owned moving services provider, offering end-to-end moving support for clients in the corporate, residential, workspace solutions, and international markets.If you are ready to pack up your boxes, our Houston moving company can help. Call to schedule a free in-home estimate.. Moving Services• Local,National,International• Uniform standards of excellence• World-Class moving services• Small Shipments• Priority Service• 24 hour customer service• Moving supplies• Moving tips and tools• All levels of employees trained and certified

More about Graebel Van Lines

Across the country or around the world, you can count on Graebel Movers in Houston, TX to handle all your moving needs safely and timely. Our service areas include Houston and the surrounding metropolitan areas. Call us at (713) 364-4965 for a free, no obligation in-home move estimate or visit our website to learn more about our services. * Local Moving * Long Distance Moving * International Moving * Short Term Storage * Long Term Storage * Packing Service * Commercial Office Moving * Warehousing and distribution Affiliations and Accomplishments: · First-Place in the ??HRO Today?? Relocation Baker's Dozen in 2010 · Member of American Moving and Storage Association (AMSA) and ProMover(R) - Charter Member · American Moving and Storage Association Lifetime Achievement award bestowed on Founder and Chairman, Dave Graebel · Ranked in Top 3 Long Distance Household Goods Carriers by J.D. Power and Associates in 2008 · Multi-Year Industry AMSA Award Winner for U.S. Interstate Safety, Per Million Miles · Multi-Year AMSA Lifetime Achievement and Super Van Operator of Year Winning Drivers · International Standards Organization (ISO) Certified* · C-TPAT Certified · FAIM Certified · TRACE Certified Member · SAS 70 Certified Graebel Movers International Quality Management System is registered to ISO 9001:2008. Graebel Movers International headquarters is registered to ISO 14001: 2004 EMS.

Key Points

  • Great Move
 

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