Crowne Plaza NEW ORLEANS FRENCH QUARTER

★★★☆☆
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  • 739 Canal St @ Bourbon

    New Orleans, LA 70130-2309

    Map & Directions
  • (888) 906-8550

2.625 8
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We were in new orleans for my birthday and I chose the plaza thinking it would be an upscale property. The rooms were small but clean and the restaurant was great. However the pool and fitness center were closed because there was a swingers convention. They did not tell us when we booked and we had no access to the amenities. There were people walking around with whips half naked. I would not have expected this for an upscale chain like the Plaza. I specifically chose this hotel for the amenities and location. \r\nRegarding the location, we stayed on july 8th and 9th. There were 2 shootings outside on bourbon street if which we had to run for cover. I would definitely not recommend tthis hotel unless your a swinger who likes to live on the edge! \r\nThe management of the hotel had the audacity to call me a liar saying that they highly doubted people were half naked. Trust me I was there and they were.In addition, yes they did provide us with access to another hotel which was a block or two away and a 2 star at best. The pool as gross and the fitness center was below par. If i wanted a 2 star experience i would have paid for it! \r\n\r\n

0
★☆☆☆☆

We were in new orleans for my birthday and I chose the plaza thinking it would be an upscale property. The rooms were small but clean and the restaurant was great. However the pool and fitness center were closed because there was a swingers convention. They did not tell us when we booked and we had no access to the amenities. There were people walking around with whips half naked. I would not have expected this for an upscale chain like the Plaza. I specifically chose this hotel for the amenities and location. \r\nRegarding the location, we stayed on july 8th and 9th. There were 2 shootings outside on bourbon street if which we had to run for cover. I would definitely not recommend tthis hotel unless your a swinger who likes to live on the edge! \r\nThe management of the hotel had the audacity to call me a liar saying that they highly doubted people were half naked. Trust me I was there and they were.In addition, yes they did provide us with access to another hotel which was a block or two away and a 2 star at best. The pool as gross and the fitness center was below par. If i wanted a 2 star experience i would have paid for it! \r\n\r\n

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The rooms are nice but the customer service is not so good. When we went to check out and get a shuttle to the airport they told us to go wait outside for it to come. We waited for about 30 minutes before my husband went in to ask when it should arrive. At this point the person at the front desk said that we had to arrange it to come and get us. He asked them if they could come then and they said no we had to arrange it 24 hours in advance. Just curious why they would not tell customers this in advance?

1
★★☆☆☆

The rooms are nice but the customer service is not so good. When we went to check out and get a shuttle to the airport they told us to go wait outside for it to come. We waited for about 30 minutes before my husband went in to ask when it should arrive. At this point the person at the front desk said that we had to arrange it to come and get us. He asked them if they could come then and they said no we had to arrange it 24 hours in advance. Just curious why they would not tell customers this in advance?

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I came down from Lafayette to spend time with fellow friends whom flew down from Cleveland to watch the Browns play the Saints. A room was reserved at this ""Lavish"" establishment. On arrive everything seemed up to pare. But what happened on our arrival back to the hotel late that same night was APPALLING to say the least. First let me start out by saying... I myself am a 32yr old Dental Hygienist. My friend whom walked in the facility with me is a 32yr old Highschool Principal. We walked past the front desk were we were approached by the ""Hotel Manager"" JAMES ALLEN. Than he proceeded to tell my male friend to get rid of me or he couldnt go up to the room. Confused we said WHAT.. Mr. Allen replies LOUDLY we dont allow people like her in this hotel. HUH!!!! I hear a woman behind me say, ""She must be a street walker"". Blown away I look Mr. Allen directly in the eye and said,""I AM NOT a hooker""!!! My male friend politely said, ""Sir shes a dental hygienist\nand I'm a high school principal"". Mr. Allen proceeds to giggle in my face and roll his eyes. After giving us a pop quiz on how we knew each other, asking him what my full name was, GRILLING us under a spot light and bringing me almost to tears in front of a lobby full of waiting party's he finally said just go and smiles. I asked him for his name and the name of his boss. He replied with just GO.\n\nHORRIFIED, UPSET, EMBARRASSED doesn't even do justice on how that made me feel inside. I will NEVER or EVER recommend this hotel in the FRENCH QUARTER to anyone one I love, care about, not even a perfect stranger. Still have yet to receive a phone call or apology from upper management.

0
★☆☆☆☆

I came down from Lafayette to spend time with fellow friends whom flew down from Cleveland to watch the Browns play the Saints. A room was reserved at this ""Lavish"" establishment. On arrive everything seemed up to pare. But what happened on our arrival back to the hotel late that same night was APPALLING to say the least. First let me start out by saying... I myself am a 32yr old Dental Hygienist. My friend whom walked in the facility with me is a 32yr old Highschool Principal. We walked past the front desk were we were approached by the ""Hotel Manager"" JAMES ALLEN. Than he proceeded to tell my male friend to get rid of me or he couldnt go up to the room. Confused we said WHAT.. Mr. Allen replies LOUDLY we dont allow people like her in this hotel. HUH!!!! I hear a woman behind me say, ""She must be a street walker"". Blown away I look Mr. Allen directly in the eye and said,""I AM NOT a hooker""!!! My male friend politely said, ""Sir shes a dental hygienist\nand I'm a high school principal"". Mr. Allen proceeds to giggle in my face and roll his eyes. After giving us a pop quiz on how we knew each other, asking him what my full name was, GRILLING us under a spot light and bringing me almost to tears in front of a lobby full of waiting party's he finally said just go and smiles. I asked him for his name and the name of his boss. He replied with just GO.\n\nHORRIFIED, UPSET, EMBARRASSED doesn't even do justice on how that made me feel inside. I will NEVER or EVER recommend this hotel in the FRENCH QUARTER to anyone one I love, care about, not even a perfect stranger. Still have yet to receive a phone call or apology from upper management.

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This hotel was beyond disappointing! The rooms look nothing like the pictures on the website. Those apparently, are what the rooms ?will? look like after their extensive renovation. However, we were never informed in any way that the hotel was under repair. The rooms were dark and dingy ? one with a dirty, torn bed spread and one with damaged furniture. The staff was almost uniformly unhelpful, from the valet who didn?t know where Jackson Square was (it?s 6 blocks away) to the concierge who was lazy and disrespectful to my husband when we tried to order flowers. The common area furniture was filthy as was the cloudy pool. I would give this hotel 1 star.

0
★☆☆☆☆

This hotel was beyond disappointing! The rooms look nothing like the pictures on the website. Those apparently, are what the rooms ?will? look like after their extensive renovation. However, we were never informed in any way that the hotel was under repair. The rooms were dark and dingy ? one with a dirty, torn bed spread and one with damaged furniture. The staff was almost uniformly unhelpful, from the valet who didn?t know where Jackson Square was (it?s 6 blocks away) to the concierge who was lazy and disrespectful to my husband when we tried to order flowers. The common area furniture was filthy as was the cloudy pool. I would give this hotel 1 star.

Pros: It's within walking distance of the French Quarter

Cons: Dirty rooms, Oblivious and rude staff

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Clean rooms for a reasonable price. Remember: use priceline on this hotel, you will save a great amount of money and be a step away from all the trashy action on Bourbon. Service was good, except for check in by some brain dead front desk agent (took 20 minutes to find my reservation, no one else there). Another great tip (from a local, me): why pay $20 for parking? Park TWO blocks down the street on Rampart (or, in the alternative, Basin) for FREE. Have Fun!

2
★★★★☆

Clean rooms for a reasonable price. Remember: use priceline on this hotel, you will save a great amount of money and be a step away from all the trashy action on Bourbon. Service was good, except for check in by some brain dead front desk agent (took 20 minutes to find my reservation, no one else there). Another great tip (from a local, me): why pay $20 for parking? Park TWO blocks down the street on Rampart (or, in the alternative, Basin) for FREE. Have Fun!

Pros: Right at the camel toe of Bourbon and Canal

Cons: Service staff a little slow

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Air conditioner was pre set at 75. We thought that we would burn up.\r\nInternet cost 9.95. I didn't know this.\r\nValet parking. When you needed your car, they would ride you in a shuttle bus to go and get it.\r\nValet parking cost an additional 27.00 a day.\r\nWould not stay at this hotel again.\r\nNice room, but not worth it.

1
★★★☆☆

Air conditioner was pre set at 75. We thought that we would burn up.\r\nInternet cost 9.95. I didn't know this.\r\nValet parking. When you needed your car, they would ride you in a shuttle bus to go and get it.\r\nValet parking cost an additional 27.00 a day.\r\nWould not stay at this hotel again.\r\nNice room, but not worth it.

Pros: close to the main drag.

Cons: A/C to hot, no fridge, ice machine on the 14th floor didn't work

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On February 18, 2006, I reserved a room at Astro Crowne Plaza Hotel. when I arrived in New Orleans, I got lost because I wasn't familiar with the New Orleans area. I called the Hotel and the young man that directed me to the Hotel was a God Sent. I was becoming frustrated because of the traffic and the people blowing their horns because I was holding up traffic. I didn't get a chance to say thank you to that young man. So to that young man my hat is off to you, you were a God Sent to me and keep up the good work, I love you. Thank you,\n Lois Jones

2
★★★★★

On February 18, 2006, I reserved a room at Astro Crowne Plaza Hotel. when I arrived in New Orleans, I got lost because I wasn't familiar with the New Orleans area. I called the Hotel and the young man that directed me to the Hotel was a God Sent. I was becoming frustrated because of the traffic and the people blowing their horns because I was holding up traffic. I didn't get a chance to say thank you to that young man. So to that young man my hat is off to you, you were a God Sent to me and keep up the good work, I love you. Thank you,\n Lois Jones

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Convenient, clean, well appointed and overall perfect choice if you want to stay in the downtown area. Right on Bourbon street and within walking distance of Harrah's Casino. Good service, fresh rooms and a fantastic restaurant downstairs. I do wish they had a Priority club line for check in to speed things up... lots of tourists in line keep you standing too long.

2
★★★★☆

Convenient, clean, well appointed and overall perfect choice if you want to stay in the downtown area. Right on Bourbon street and within walking distance of Harrah's Casino. Good service, fresh rooms and a fantastic restaurant downstairs. I do wish they had a Priority club line for check in to speed things up... lots of tourists in line keep you standing too long.

Pros: location, clean, cheap!

Cons: busy, noisy area

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This polished, contemporary hotel is known for its business-friendly facilities, with state-of-the-art meeting rooms and directorial services to assist with planning and budgeting. Other amenities include a 24-hour…

 

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