Famous Appliance Service Company

★★★★★
Fast, Friendly, Convenient Service.
  • 551 East 2100 South

    Salt Lake City, UT 84106

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I wish I would have looked here before I used this company. My service tech was very friendly but this company has ripped me off. Took payment up front, refused to give me an itemized bill, took parts off my fridge which they will not

3
★★★★★

I wish I would have looked here before I used this company. My service tech was very friendly but this company has ripped me off. Took payment up front, refused to give me an itemized bill, took parts off my fridge which they will not

.

Do not call Famous Appliance! Save yourself money, time, and frustration! A technician came to our house over 3 months ago. He demanded payment up front (over $1,000) and then disappeared saying he'd call to schedule an appointment once

3
★★★★★

Do not call Famous Appliance! Save yourself money, time, and frustration! A technician came to our house over 3 months ago. He demanded payment up front (over $1,000) and then disappeared saying he'd call to schedule an appointment once

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DON'T EVER CALL THEM...RIP OFF!!\r
I wish I would have read Jeremy A's post before I called Famous Appliance!! Infamous is more close to what happened to us. I called them three weeks ago about our washer that was not working and they

3
★★★★★

DON'T EVER CALL THEM...RIP OFF!!\r
I wish I would have read Jeremy A's post before I called Famous Appliance!! Infamous is more close to what happened to us. I called them three weeks ago about our washer that was not working and they

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Do not use this company. They came out to fix our air conditioner that had stopped the night before. Their tech spend several hours at my house doing who knows what just to tell us that we needed to change 3 parts on the air conditioner

3
★★★★★

Do not use this company. They came out to fix our air conditioner that had stopped the night before. Their tech spend several hours at my house doing who knows what just to tell us that we needed to change 3 parts on the air conditioner

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I recommend you run away from this company. I called with washer issues. I told them what i thought the issue was. Three repairs later they still hadn't repaired the machine. It ended up the issue was exactly what I told them! They

3
★★★★★

I recommend you run away from this company. I called with washer issues. I told them what i thought the issue was. Three repairs later they still hadn't repaired the machine. It ended up the issue was exactly what I told them! They

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I would not recommend this company! They are WAY over priced. They charged me $150 for a part that i could have got for $35. You will pay double for this company.

3
★★★★★

I would not recommend this company! They are WAY over priced. They charged me $150 for a part that i could have got for $35. You will pay double for this company.

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Good service, very professional

3
★★★★★

Good service, very professional

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They were very helpful in diagnosing the problem with our double oven, and then fixed it the same day! It was a relief to get the oven taken care of before Thanksgiving.

3
★★★★★

They were very helpful in diagnosing the problem with our double oven, and then fixed it the same day! It was a relief to get the oven taken care of before Thanksgiving.

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Technician knowledgeable about all appliances and proactive in making recommendations on how to keep appliances functioning long term. Arrived on time and did all that I asked to have done. I have used this company over the years and

3
★★★★★

Technician knowledgeable about all appliances and proactive in making recommendations on how to keep appliances functioning long term. Arrived on time and did all that I asked to have done. I have used this company over the years and

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Overpriced Parts. We received fast and friendly service but they were going to charge me $366 to fix a dishwasher we bought for $345 two years ago. The part alone was $298. When I did some research online while waiting for the part I

3
★★★★★

Overpriced Parts. We received fast and friendly service but they were going to charge me $366 to fix a dishwasher we bought for $345 two years ago. The part alone was $298. When I did some research online while waiting for the part I

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We had a problem with our washer. Steve was very honest in recommending only what needed to be fixed. He was very friendly and patient. I do recommend Famous Appliance Service if you have problems with your home appliances.

3
★★★★★

We had a problem with our washer. Steve was very honest in recommending only what needed to be fixed. He was very friendly and patient. I do recommend Famous Appliance Service if you have problems with your home appliances.

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They were awesome. My freezer broke down they were able to come out and fix it that day. With me being a single mom that was awesome.

3
★★★★★

They were awesome. My freezer broke down they were able to come out and fix it that day. With me being a single mom that was awesome.

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these guys are the type of repair persons one can only hope to find. I have had nothing but good experiences with them.

3
★★★★★

these guys are the type of repair persons one can only hope to find. I have had nothing but good experiences with them.

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These guys responded to my call quickly and were efficient in fixing the problem. I have used them twice now and will not hesitate to call again.

3
★★★★★

These guys responded to my call quickly and were efficient in fixing the problem. I have used them twice now and will not hesitate to call again.

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I've used Famous Appliance several times and have been very satisfied with their service. Steven was very professional

3
★★★★★

I've used Famous Appliance several times and have been very satisfied with their service. Steven was very professional

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Same day service, great report with Steven and very helpful. Price for fixing the fridge was great . I do recommend to everyone that have problems with their appliances to call.

3
★★★★★

Same day service, great report with Steven and very helpful. Price for fixing the fridge was great . I do recommend to everyone that have problems with their appliances to call.

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Very fast response. Steven arrived at my house one hour after my first phone call and was able to quickly find the problem. He was able to get the part and have it installed in no time. Thanks.

3
★★★★★

Very fast response. Steven arrived at my house one hour after my first phone call and was able to quickly find the problem. He was able to get the part and have it installed in no time. Thanks.

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The service tech was on time and efficient. He even cleaned up after himself!

3
★★★★★

The service tech was on time and efficient. He even cleaned up after himself!

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Fast, friendly service. Knowledgable serviceman. Cleaned up after making a mess. Reasonable rates. I called in the afternoon and got the next morning appointment.

3
★★★★★

Fast, friendly service. Knowledgable serviceman. Cleaned up after making a mess. Reasonable rates. I called in the afternoon and got the next morning appointment.

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I called Famous Appliances Service about the problem with my microwave, and they came on the same day at the time that was convenient for me. The work was done fast , technicain was friendly, the price was fair. Thanks for the service.

3
★★★★★

I called Famous Appliances Service about the problem with my microwave, and they came on the same day at the time that was convenient for me. The work was done fast , technicain was friendly, the price was fair. Thanks for the service.

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I had an appointment between 11 am and 2 pm. At 2:10 I called the office. She found out that they were having problems with the stop before me. She said they would call when they were on their way. They never called. They finally

3
★★★★★

I had an appointment between 11 am and 2 pm. At 2:10 I called the office. She found out that they were having problems with the stop before me. She said they would call when they were on their way. They never called. They finally

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I also thought it was a little pricey. Surprised by how much it costs to fix a fridge and we couldnt even fix all the pieces cause it would cost us too much. \r
They did come out quickly and the service-man was nice. Doing this rating will

3
★★★★★

I also thought it was a little pricey. Surprised by how much it costs to fix a fridge and we couldnt even fix all the pieces cause it would cost us too much. \r
They did come out quickly and the service-man was nice. Doing this rating will

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Company provides prompt next day services. A little on the pricy side, although they have the lowest house-call fee out there. Called GE and asked about the price on the part they are replacing, part costs $130, my total invoice from

3
★★★★★

Company provides prompt next day services. A little on the pricy side, although they have the lowest house-call fee out there. Called GE and asked about the price on the part they are replacing, part costs $130, my total invoice from

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Called and had them come out due to the dryer not heating. I had no issue at all with their service charge. But the part was $128...but the same part new from Amazon/Sears/appliance parts stores is $18. Called and the receptionist told me

3
★★★★★

Called and had them come out due to the dryer not heating. I had no issue at all with their service charge. But the part was $128...but the same part new from Amazon/Sears/appliance parts stores is $18. Called and the receptionist told me

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Nice people to work with. Especially there service charge is lowest I have found.

3
★★★★★

Nice people to work with. Especially there service charge is lowest I have found.

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I have had two service calls on separate appliances. Both calls were great. I was able to get same day service at a fair price.

3
★★★★★

I have had two service calls on separate appliances. Both calls were great. I was able to get same day service at a fair price.

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I would recommend going with Famous Applicance Service. They were accomodating for scheduling and worked with my busy schedule. The technician was also knowledgable and helpful with fixing the problem. Also friendly and pleasant.

3
★★★★★

I would recommend going with Famous Applicance Service. They were accomodating for scheduling and worked with my busy schedule. The technician was also knowledgable and helpful with fixing the problem. Also friendly and pleasant.

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I was very impressed with the level of service we received from Famous Appliance. The office staff was efficient and courteous and the technician that came to my home was very professional and mindful of my home and belongings. I felt comfortable with him and with his repair. My refrigerator is working wonderful! He even offered to look at my vents to see if they needed cleaning at no charge! The price was fair and he was able to use parts he had already stocked on his truck. We will definitely be calling Famous for all of our repair needs.

5
★★★★★

I was very impressed with the level of service we received from Famous Appliance. The office staff was efficient and courteous and the technician that came to my home was very professional and mindful of my home and belongings. I felt comfortable with him and with his repair. My refrigerator is working wonderful! He even offered to look at my vents to see if they needed cleaning at no charge! The price was fair and he was able to use parts he had already stocked on his truck. We will definitely be calling Famous for all of our repair needs.

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Really appreciated the knowledge of the technician in explaining the problem and repairing it in a timely manner. I'm thrilled with the 1 year warranty! And...they have Saturday hours..

3
★★★★★

Really appreciated the knowledge of the technician in explaining the problem and repairing it in a timely manner. I'm thrilled with the 1 year warranty! And...they have Saturday hours..

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The repair technician, Eric, was prompt, very personable, and knowledgable. He diagnosed and worked very quickly, giving information and options along the way. He provided several repair scenarios with separate estimates. I am very

3
★★★★★

The repair technician, Eric, was prompt, very personable, and knowledgable. He diagnosed and worked very quickly, giving information and options along the way. He provided several repair scenarios with separate estimates. I am very

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These people will steal from you. I had 2 technicians come fix my washer. I payed the first guy 400 dollars and it didnt work then they sent another guy out the next day and charged me 100 more dollars. THen my washer broke the next month

3
★★★★★

These people will steal from you. I had 2 technicians come fix my washer. I payed the first guy 400 dollars and it didnt work then they sent another guy out the next day and charged me 100 more dollars. THen my washer broke the next month

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I had my Amana fridge/freezer/ice maker stop working. Grim!! I e-mailed Famous Appliance requesting information and promptly received a response indicating what Famous Appliance could do for me. It turned out great! They were able to

3
★★★★★

I had my Amana fridge/freezer/ice maker stop working. Grim!! I e-mailed Famous Appliance requesting information and promptly received a response indicating what Famous Appliance could do for me. It turned out great! They were able to

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My beloved Matag dryer stopped working. I tried another repair service company and was not pleased with their "service." They never showed up. I was without my dryer for days. Finally, I called Famous Appliance. They came right out that

3
★★★★★

My beloved Matag dryer stopped working. I tried another repair service company and was not pleased with their "service." They never showed up. I was without my dryer for days. Finally, I called Famous Appliance. They came right out that

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This was the only company that was able to come out on the day we called. They offered a 1 year warranty on parts and labor with no additional service call fees. They have honored the warranty and have returned 2 additional times

3
★★★★★

This was the only company that was able to come out on the day we called. They offered a 1 year warranty on parts and labor with no additional service call fees. They have honored the warranty and have returned 2 additional times

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Really appreciated that they fit me in the same day. Although the part was very expensive. the job was quick and well done.

3
★★★★★

Really appreciated that they fit me in the same day. Although the part was very expensive. the job was quick and well done.

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My 2 year old microwave went out and called the company immediately. They sent a technician out within the hour, even giving me a call to tell me he was on his way.

Tech was very personable, friendly and knowledgeable. Though my

3
★★★★★

My 2 year old microwave went out and called the company immediately. They sent a technician out within the hour, even giving me a call to tell me he was on his way.

Tech was very personable, friendly and knowledgeable. Though my

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I called Famous Appliance to have them come fix my washer and dryer. The ladies on the phone were absolutely wonderful. They got a technician out the same day. The tech that came out was very professional and extremely knowledgeable, he

3
★★★★★

I called Famous Appliance to have them come fix my washer and dryer. The ladies on the phone were absolutely wonderful. They got a technician out the same day. The tech that came out was very professional and extremely knowledgeable, he

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I've never had my range oven go out, but instead of being anxious I found Famous Appliance in SLC, UT online, The office called me and told me the Tech was on his way. In 20 minutes he arrived and diagnoised the problem and within the

3
★★★★★

I've never had my range oven go out, but instead of being anxious I found Famous Appliance in SLC, UT online, The office called me and told me the Tech was on his way. In 20 minutes he arrived and diagnoised the problem and within the

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Reliable, competent, courteous technicians. Reasonable prices. Dispatcher calls before technician arrives and gives name of technician. Technician arrived when the company said he would. Service truck had needed parts for our refrigerator on his truck (electronic control board, filter) for our specific refrigerator model so we didn't have to wait for acquiring parts. Cleaned up afterwards.

2
★★★★★

Reliable, competent, courteous technicians. Reasonable prices. Dispatcher calls before technician arrives and gives name of technician. Technician arrived when the company said he would. Service truck had needed parts for our refrigerator on his truck (electronic control board, filter) for our specific refrigerator model so we didn't have to wait for acquiring parts. Cleaned up afterwards.

.

Great response time. Good repairman. He was very helpful!!

2
★★★★☆

Great response time. Good repairman. He was very helpful!!

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I loved the service repairman. He was very personable, honest, and helpful. Keep him!!

2
★★★★★

I loved the service repairman. He was very personable, honest, and helpful. Keep him!!

.

These guys know what there doing. my dryer was bad it had burned lint and the heating element was out they came out today and fixed it today on top of that he was vary vary clean. He also took the extra time to look at my washer because he noticed it was vary loud and fixed it as well.
I have already referred famous appliance to all my friends and family, and I will use them again in the future!!

2
★★★★★

These guys know what there doing. my dryer was bad it had burned lint and the heating element was out they came out today and fixed it today on top of that he was vary vary clean. He also took the extra time to look at my washer because he noticed it was vary loud and fixed it as well.
I have already referred famous appliance to all my friends and family, and I will use them again in the future!!

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Customer Service at Famous Appliance recognized my need to have a technician faster than the original scheduled time, and changed my appointment without the need to ask. Installed my gas appliance fast and I was able to get on with my very hectic day. Thanks so much for helping me out.

2
★★★★★

Customer Service at Famous Appliance recognized my need to have a technician faster than the original scheduled time, and changed my appointment without the need to ask. Installed my gas appliance fast and I was able to get on with my very hectic day. Thanks so much for helping me out.

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we had a burning smell from our dryer. Manual said to get a professional vent cleaning. This job is usually about $100. Famous appliances charged my wife $401.83. They replaced a belt an a pulley ( unnecessary ) for $63.65 and $62.68. These parts only cost $11 to $12 retail. Company doesn't return calls and will not resolve issues. Receptionist try to act concerned , but the company will not call back. Beware of this scam.

0
★☆☆☆☆

we had a burning smell from our dryer. Manual said to get a professional vent cleaning. This job is usually about $100. Famous appliances charged my wife $401.83. They replaced a belt an a pulley ( unnecessary ) for $63.65 and $62.68. These parts only cost $11 to $12 retail. Company doesn't return calls and will not resolve issues. Receptionist try to act concerned , but the company will not call back. Beware of this scam.

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When i called i was able to speak to a live person who was very pleasant and understanding. How refreshing. Famous Appliance showed up the same day i called, was able to repair my appliance right away. No not weeks. I am ecstatic i found Famous Appliance to be my service company of choice. I have already told my friends and family all about them. So should you. Bill B.

2
★★★★★

When i called i was able to speak to a live person who was very pleasant and understanding. How refreshing. Famous Appliance showed up the same day i called, was able to repair my appliance right away. No not weeks. I am ecstatic i found Famous Appliance to be my service company of choice. I have already told my friends and family all about them. So should you. Bill B.

.

horrible customer service, they lied to us about our price, the lady at customer service was terrible and i will never use their services again. i was so upset with how they treated us this morning, a job that took 10 minutes ended up costing over $200, which they never mentioned to us all the additional other fees. i will never have any of my family and friends use their services.

0
★☆☆☆☆

horrible customer service, they lied to us about our price, the lady at customer service was terrible and i will never use their services again. i was so upset with how they treated us this morning, a job that took 10 minutes ended up costing over $200, which they never mentioned to us all the additional other fees. i will never have any of my family and friends use their services.

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Called regarding our Kenmore Dryer. A tech came out in the morning walked in, opened his laptop, typed something in and then told us the control board was bad on it. He never hooked anything to the dryer and the whole process took him 5 minutes. He then proceeded to tell us the cost to fix the dryer was $500.00 with labor. Teh tech said we could not find this part anywhere. That the actual part had little mark up on it and most of the cost was to install the part. The tech said that these control boards go out all the time and he replaces them on a regular basis. We told him we would think about spending $500 to fix the dryer and get back with them. He left us with a quote on what was wrong with the dryer. When he left we then researched the part on line and found it for $150.00 and locally for $200. We then purchased the part and installed it on our dyer. Installation of this control board took less then 5 minutes. Upon installation of the control board the dryer still did not work. An electrician came to the house and looked at the dryer and told us it was a $20.00 fuse. The electrician told us to go to the Maytag store in Sandy. We then purchased a fuse from Maytag, installed the OLD control board and the dryer started to work. We called Famous Appliance several times to discuss this matter with them. No one would ever return our calls. After several days of calling and being told NO manager was in or they were out of town, we stopped calling. I wish I would of read the reviews before calling them. Funny how all of their good reviews have by Service Magic and the bad review are from actual customers who have tried them.

MicheleMC we had the same answer when we asked them about our dishwasher.

0
★☆☆☆☆

Called regarding our Kenmore Dryer. A tech came out in the morning walked in, opened his laptop, typed something in and then told us the control board was bad on it. He never hooked anything to the dryer and the whole process took him 5 minutes. He then proceeded to tell us the cost to fix the dryer was $500.00 with labor. Teh tech said we could not find this part anywhere. That the actual part had little mark up on it and most of the cost was to install the part. The tech said that these control boards go out all the time and he replaces them on a regular basis. We told him we would think about spending $500 to fix the dryer and get back with them. He left us with a quote on what was wrong with the dryer. When he left we then researched the part on line and found it for $150.00 and locally for $200. We then purchased the part and installed it on our dyer. Installation of this control board took less then 5 minutes. Upon installation of the control board the dryer still did not work. An electrician came to the house and looked at the dryer and told us it was a $20.00 fuse. The electrician told us to go to the Maytag store in Sandy. We then purchased a fuse from Maytag, installed the OLD control board and the dryer started to work. We called Famous Appliance several times to discuss this matter with them. No one would ever return our calls. After several days of calling and being told NO manager was in or they were out of town, we stopped calling. I wish I would of read the reviews before calling them. Funny how all of their good reviews have by Service Magic and the bad review are from actual customers who have tried them.

MicheleMC we had the same answer when we asked them about our dishwasher.

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This company is shady, do not use them. I called them using their ad in the Yellow Pages. My dishwasher was leaking and I needed it looked at. They told me it would be $40 for a technician to come out and look, which seemed very reasonable. Two guys showed up, they were very cocky and arrogant. Before even looking at my dishwasher, they told me my brand, Frigidaire, is one of the worst you can buy and that is probably why it's not working. Then, before even opening it or looking at it, they automatically said that my dishwasher needed some special seal kit because these lower end dishwashers weren't built to last. They then turned the dishwasher on, and when it didn't immediately leak, they proceeded to tell me that there wasn't anything wrong with it, and that it was probably leaking because I was loading it wrong. I explained that I have loaded my dishwasher exactly the same for the last two years of owning it. They still told me I was doing it wrong. Upon opening the dishwasher they noticed that my door gasket was corroded. Without any further investigation, they determined this was the problem and wrote me a quote. They quoted $80.00 for the gasket, and another $70 for an additional seal, then $108 for labor, with tax that came to almost $300. I told them I thought that was outrageous and explained I wanted to do more research. The two men then mocked me by saying their prices were the best in town and I'd be hard pressed to find any service repair cheaper. They left and when I called back to find out what parts they had quoted me, I was told that I could not have that information due to company policy. The customer service girl told me that I could look on Sears for part information, which I did, and found that the gasket costs only $9.00, and the seal only $7.00. When I called back to ask why they were trying to charge me $80.00 and $70.00 for two parts that cost less than $10.00 each, the lady told me that they have a program that tells them what price to use and that they don't price match or go by other prices online. She tried to tell me that any other appliance repair company would also charge that much if not more. I explained to her that I had already called around and EVERY company I talked to charged significantly less. Con-artists... don't use them, they're liars and crooks.

0
★☆☆☆☆

This company is shady, do not use them. I called them using their ad in the Yellow Pages. My dishwasher was leaking and I needed it looked at. They told me it would be $40 for a technician to come out and look, which seemed very reasonable. Two guys showed up, they were very cocky and arrogant. Before even looking at my dishwasher, they told me my brand, Frigidaire, is one of the worst you can buy and that is probably why it's not working. Then, before even opening it or looking at it, they automatically said that my dishwasher needed some special seal kit because these lower end dishwashers weren't built to last. They then turned the dishwasher on, and when it didn't immediately leak, they proceeded to tell me that there wasn't anything wrong with it, and that it was probably leaking because I was loading it wrong. I explained that I have loaded my dishwasher exactly the same for the last two years of owning it. They still told me I was doing it wrong. Upon opening the dishwasher they noticed that my door gasket was corroded. Without any further investigation, they determined this was the problem and wrote me a quote. They quoted $80.00 for the gasket, and another $70 for an additional seal, then $108 for labor, with tax that came to almost $300. I told them I thought that was outrageous and explained I wanted to do more research. The two men then mocked me by saying their prices were the best in town and I'd be hard pressed to find any service repair cheaper. They left and when I called back to find out what parts they had quoted me, I was told that I could not have that information due to company policy. The customer service girl told me that I could look on Sears for part information, which I did, and found that the gasket costs only $9.00, and the seal only $7.00. When I called back to ask why they were trying to charge me $80.00 and $70.00 for two parts that cost less than $10.00 each, the lady told me that they have a program that tells them what price to use and that they don't price match or go by other prices online. She tried to tell me that any other appliance repair company would also charge that much if not more. I explained to her that I had already called around and EVERY company I talked to charged significantly less. Con-artists... don't use them, they're liars and crooks.

Pros: Customer Service Girl is Friendly

Cons: price, technicians, managers, the whole experience

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They came out to diagnose my dishwasher probelm and told me it wouldn't drain because I needed a new drain pump. They said it would be $367: $150 for the installation of the part and $167 for the part, plus the $40 I paid for the diagnosis. The part I needed I found on the Internet, appliancezone dot com for $32.00. So, Famous Appliance was marking this up 500%! I ordered the part, had a friend install it and the dishwasher still didn't drain. I checked the drain hose and it was clogged. Why did Famous Appliance not check this first? The simplest solution? Because they wanted to charge me for a drain pump and a drain hose and probably another trip to my house. This company is crooked and I would never recommend them!!!

0
★☆☆☆☆

They came out to diagnose my dishwasher probelm and told me it wouldn't drain because I needed a new drain pump. They said it would be $367: $150 for the installation of the part and $167 for the part, plus the $40 I paid for the diagnosis. The part I needed I found on the Internet, appliancezone dot com for $32.00. So, Famous Appliance was marking this up 500%! I ordered the part, had a friend install it and the dishwasher still didn't drain. I checked the drain hose and it was clogged. Why did Famous Appliance not check this first? The simplest solution? Because they wanted to charge me for a drain pump and a drain hose and probably another trip to my house. This company is crooked and I would never recommend them!!!

Cons: Ripped me off

.

The tech showed up extremely late, pulled out my dishwasher and found that a spring that supports the door had come loose. He told me that it would be $158 after being in my house for 6 minutes.

0
★☆☆☆☆

The tech showed up extremely late, pulled out my dishwasher and found that a spring that supports the door had come loose. He told me that it would be $158 after being in my house for 6 minutes.

Pros: nice tech

Cons: late and overpriced

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