CSI Waste Services

★★★☆☆
  • 11563 Mosteller Rd

    Cincinnati, OH 45241

    Map & Directions
  • 513-771-4200

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carolline was great and very helpful companies should have more people like that!!!!!

3
★★★★★

carolline was great and very helpful companies should have more people like that!!!!!

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They sent an advertising flyer to our neighborhood that specifically mentioned recycling. We switched from Rumpke to CSI because of the recycling. I was even told the recycling would be weekly. They stopped picking up the recycling and

3
★★★★★

They sent an advertising flyer to our neighborhood that specifically mentioned recycling. We switched from Rumpke to CSI because of the recycling. I was even told the recycling would be weekly. They stopped picking up the recycling and

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Well its only taken the new GM (Barry Pruitt) one year to totally derail the moral of every employee at the CSI company in Cincinnati and Covington. Just set back and watch what happens to the service level. What a shame.

3
★★★★★

Well its only taken the new GM (Barry Pruitt) one year to totally derail the moral of every employee at the CSI company in Cincinnati and Covington. Just set back and watch what happens to the service level. What a shame.

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Watch out for "AUTOMATIC renewals"! After 3 years of patronage, I decided to move my business to another company; they had better prices. When I called to cancel, I was told that I can't.....I have an automatic renewal for another 3

3
★★★★★

Watch out for "AUTOMATIC renewals"! After 3 years of patronage, I decided to move my business to another company; they had better prices. When I called to cancel, I was told that I can't.....I have an automatic renewal for another 3

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I wanted to email the company directly but couldn't find the email (only phone number) so this will have to do. I've had their service for several years. The trash collectors have always been courteous, friendly and effective. Cans are

3
★★★★★

I wanted to email the company directly but couldn't find the email (only phone number) so this will have to do. I've had their service for several years. The trash collectors have always been courteous, friendly and effective. Cans are

.

CSR's could really use some training. I've been a customer for 7 years without too many issues but my trash was not picked up on time for 4 straight weeks. After talking to a CSR 4 times, I asked for a supervisor, who then told me the date my trash pickup is scheduled had changed 4 weeks ago....not sure if I got something in the mail, but 4 CSR's failed to ask the simple question "what date are you scheduled for pickup" then cross reference it with their info. All my frustration was for nothing.

1
★★★☆☆

CSR's could really use some training. I've been a customer for 7 years without too many issues but my trash was not picked up on time for 4 straight weeks. After talking to a CSR 4 times, I asked for a supervisor, who then told me the date my trash pickup is scheduled had changed 4 weeks ago....not sure if I got something in the mail, but 4 CSR's failed to ask the simple question "what date are you scheduled for pickup" then cross reference it with their info. All my frustration was for nothing.

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i would like to say that i have delt with csi services for the past two years the service has been excellent and so was my driver darrin rick, he was always there when i needed him and even on short notice i give this company and driver a 5 star rating if you had more stars i would give them, the company i work for just changed to rumke services and only time will tell if i get the same excellent service and driver! i am really going to miss darrin as he is an excellent driver and an all around great person, great job darrin thank you so very much!!

2
★★★★★

i would like to say that i have delt with csi services for the past two years the service has been excellent and so was my driver darrin rick, he was always there when i needed him and even on short notice i give this company and driver a 5 star rating if you had more stars i would give them, the company i work for just changed to rumke services and only time will tell if i get the same excellent service and driver! i am really going to miss darrin as he is an excellent driver and an all around great person, great job darrin thank you so very much!!

.

I've dealt with CSI now for a couple years unfortunantly!!!So anyways so far they have thrown and broken 3 of my personal garbage cans, stole a brand new replacement one that I had bought to replace the broken ones which cost me 35bucks guess chalck that up to an" OH WELL" and if that wasnt bad enough I recently moved and had to use CSI company due to the city and it being the only company that does the trash were I now live.. I've moved now called the company to get a garbage can delivered last month to my new address and guess what three weeks later still waiting on them to deliver one. I have talked to about six different ppl in that company that obviously dont know day fom night. Good world could you just imagine if they were in charge of something they have to know how to do we'd all be in a world of trouble!!!!!!!!

0
★☆☆☆☆

I've dealt with CSI now for a couple years unfortunantly!!!So anyways so far they have thrown and broken 3 of my personal garbage cans, stole a brand new replacement one that I had bought to replace the broken ones which cost me 35bucks guess chalck that up to an" OH WELL" and if that wasnt bad enough I recently moved and had to use CSI company due to the city and it being the only company that does the trash were I now live.. I've moved now called the company to get a garbage can delivered last month to my new address and guess what three weeks later still waiting on them to deliver one. I have talked to about six different ppl in that company that obviously dont know day fom night. Good world could you just imagine if they were in charge of something they have to know how to do we'd all be in a world of trouble!!!!!!!!

Pros: named close to csi tv show

Cons: everything

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I have had CSI for 4 months now and have now major issues. I switched from Rumpke. I like that the handles are not greasing and dirty from the garbage truck. With band that wraps near the bottom of the can to lift keeps the handles clean. Rumpke's lift the cans by the handles and grease and gunk is all over it. Need a towel to bring it back to the garage. Only major issue is they come at 4:00 AM.. But they do not block the street for 5 minutes like Rumpke

2
★★★★☆

I have had CSI for 4 months now and have now major issues. I switched from Rumpke. I like that the handles are not greasing and dirty from the garbage truck. With band that wraps near the bottom of the can to lift keeps the handles clean. Rumpke's lift the cans by the handles and grease and gunk is all over it. Need a towel to bring it back to the garage. Only major issue is they come at 4:00 AM.. But they do not block the street for 5 minutes like Rumpke

Pros: Clean garbage cans

Cons: early morning pickup

.

They have missed my house before, which in the many many many years of Bavarian has never happened.

Today I went a put a few old storm window glass out to be tossed, and my old shower door glass, before they got here. YES I didn't tape it up, but i had them neatly together, NONE were broken.

They just tossed put them in my yard and in the process broke them all but 1 storm window and the shower door glass (5 sheets of broken glass)

I called the office here in Cincinnati, and they called the dispatcher and the driver said they were already broken and he didn't want to get cut. W T F. I JUST PUT IT OUT THERE! His dumb arse broke them putting them into my yard, so now I HAVE TO RISK GETTING CUT.

Its all in the trash can of theirs now, in thousands of pieces now ready for next week. They said if its in the trash can, its ok. Well good luck arse holes.

Plus the trash can they gave me is busted real nice.

Bavarian forever, CSI NEVER.

They should get no star, but its making me put one in.

0
★☆☆☆☆

They have missed my house before, which in the many many many years of Bavarian has never happened.

Today I went a put a few old storm window glass out to be tossed, and my old shower door glass, before they got here. YES I didn't tape it up, but i had them neatly together, NONE were broken.

They just tossed put them in my yard and in the process broke them all but 1 storm window and the shower door glass (5 sheets of broken glass)

I called the office here in Cincinnati, and they called the dispatcher and the driver said they were already broken and he didn't want to get cut. W T F. I JUST PUT IT OUT THERE! His dumb arse broke them putting them into my yard, so now I HAVE TO RISK GETTING CUT.

Its all in the trash can of theirs now, in thousands of pieces now ready for next week. They said if its in the trash can, its ok. Well good luck arse holes.

Plus the trash can they gave me is busted real nice.

Bavarian forever, CSI NEVER.

They should get no star, but its making me put one in.

Pros: They sorta get my garbage

Cons: They sorta don't.

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I moved from Oakley to Mason and didn't have garbage service set up. Since I knew CSI's day was before Rumpke's I called them and signed up. As you can imagine after moving I had a ton of stuff I wanted gone.

They never came. I called up the dispatcher and was furious. She said, "Oh, well your driver was supposed to pick up new signups and he must have forgotten."
I said, "don't worry about it, cancel my service then."

She was shocked. "What are you going to do then?"

"Ummmm. Get Rumpke!" I didn't say it, but was thinking - "DUH!"

0
★☆☆☆☆

I moved from Oakley to Mason and didn't have garbage service set up. Since I knew CSI's day was before Rumpke's I called them and signed up. As you can imagine after moving I had a ton of stuff I wanted gone.

They never came. I called up the dispatcher and was furious. She said, "Oh, well your driver was supposed to pick up new signups and he must have forgotten."
I said, "don't worry about it, cancel my service then."

She was shocked. "What are you going to do then?"

"Ummmm. Get Rumpke!" I didn't say it, but was thinking - "DUH!"

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I called early morning before the pick up of two doors to see if there was anything ??special? that I needed to do for the trash folks to take them. The rude operator advised me that there was no procedure and they will probably be sending another truck to come by later. I asked if there was a way to verify this. She says that there is not because her dispatcher does not come in until 830. I asked her to take down my address and inform the dispatcher at that time and that I would call back then. I gave her my address, though I got the feeling she wasn??t writing anything down as she said ??ah ha? before I even said my street name. Regular trash came and left the doors (understandable). So I go to work and call back at 830. The customer service rep (Sheila) says that the procedure is to cross tape the glass on the doors. Now I??m at work, can??t cross tape them. I asked if I could stop back there at lunch and maybe the truck could come at that time. The customer service rep says that her dispatcher says no and they can pick them up next Friday and if there is another large pick up, they will charge.

This is a group of the laziest people/workers around. I lived in the city of Cincinnati for 23 years and they would take anything. Why? Because you pay for it. What happened to a little hard work? This company should be replaced with a hardworking organization that will earn their money. They break garbage cans, through them in the front of the neighbors?? house, leave have the trash can full, and if they drop something?.well don??t expect them to pick it up. Where??s Bavarian?

0
★☆☆☆☆

I called early morning before the pick up of two doors to see if there was anything ??special? that I needed to do for the trash folks to take them. The rude operator advised me that there was no procedure and they will probably be sending another truck to come by later. I asked if there was a way to verify this. She says that there is not because her dispatcher does not come in until 830. I asked her to take down my address and inform the dispatcher at that time and that I would call back then. I gave her my address, though I got the feeling she wasn??t writing anything down as she said ??ah ha? before I even said my street name. Regular trash came and left the doors (understandable). So I go to work and call back at 830. The customer service rep (Sheila) says that the procedure is to cross tape the glass on the doors. Now I??m at work, can??t cross tape them. I asked if I could stop back there at lunch and maybe the truck could come at that time. The customer service rep says that her dispatcher says no and they can pick them up next Friday and if there is another large pick up, they will charge.

This is a group of the laziest people/workers around. I lived in the city of Cincinnati for 23 years and they would take anything. Why? Because you pay for it. What happened to a little hard work? This company should be replaced with a hardworking organization that will earn their money. They break garbage cans, through them in the front of the neighbors?? house, leave have the trash can full, and if they drop something?.well don??t expect them to pick it up. Where??s Bavarian?

Pros: Didn't have to wait too long to get someone on the line.

Cons: Everything else

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The customer service is horrible. I called the night before 'trash day' to have a mattress picked up. Trash day comes and my mattress is still laying there. I called 2 more times the same day and the operator (Theresa) said they will send out a truck to pick it up. Now, nothing. Mattress is still sitting there. A represenative from CSI should really read some of the reviews, all negative. As a business owner myself, I would be very concerned at the negative feedback I was getting from my costumers. Unfortunately, I'm sure nothing will come of this. Way to go Erlanger for screwing it's citizens over by switching over our trash collection contract to CSI.

0
★☆☆☆☆

The customer service is horrible. I called the night before 'trash day' to have a mattress picked up. Trash day comes and my mattress is still laying there. I called 2 more times the same day and the operator (Theresa) said they will send out a truck to pick it up. Now, nothing. Mattress is still sitting there. A represenative from CSI should really read some of the reviews, all negative. As a business owner myself, I would be very concerned at the negative feedback I was getting from my costumers. Unfortunately, I'm sure nothing will come of this. Way to go Erlanger for screwing it's citizens over by switching over our trash collection contract to CSI.

Pros: none

Cons: everything

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I am the last one on my street to continue the service with CSI because I don't like monopoly, but I am very disappointed with this company. If there is another choice, I will switch today.

The price for CSI is even more expensive than the Rumpke which has slightly better service. That is the first ridiculous thing. Second, the service is not reliable. I had more than twice in the past year that they missed my trash. Third, the customer service line gears only to payment, yeah, what kind of "I like your money but not doing service" attitude is this? Fourth, there is no recycling service. I have to take my recycling items to local station. What age does this company live in? No recycling? Anybody knows of another waste service company in greater Cincinnati area, please let me know.

0
★☆☆☆☆

I am the last one on my street to continue the service with CSI because I don't like monopoly, but I am very disappointed with this company. If there is another choice, I will switch today.

The price for CSI is even more expensive than the Rumpke which has slightly better service. That is the first ridiculous thing. Second, the service is not reliable. I had more than twice in the past year that they missed my trash. Third, the customer service line gears only to payment, yeah, what kind of "I like your money but not doing service" attitude is this? Fourth, there is no recycling service. I have to take my recycling items to local station. What age does this company live in? No recycling? Anybody knows of another waste service company in greater Cincinnati area, please let me know.

Pros: Nothing to recommend.

Cons: Everything goes wrong with this company.

.

Possibly the worst customer service experience I have ever had, has been with CSI. Because I live in Covington and CSI contracts with the city, I was basically told I had no right to complain because I got my refuse collection for free ?? as though I do not pay city Taxes! The handling of the waste cans is unsanitary and they destroy the cans on a regular basis. I have forwarded my complaints to the city of Covington and the Kenton-County-Health-Department.

0
★☆☆☆☆

Possibly the worst customer service experience I have ever had, has been with CSI. Because I live in Covington and CSI contracts with the city, I was basically told I had no right to complain because I got my refuse collection for free ?? as though I do not pay city Taxes! The handling of the waste cans is unsanitary and they destroy the cans on a regular basis. I have forwarded my complaints to the city of Covington and the Kenton-County-Health-Department.

Pros: Nothing

Cons: Arrogant

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The price of my service almost doubled from 2006 once CSI merged recently. The price increases were gradual, given the increase in fuel surcharges especially in 2008. As that gas is now almost half of what is was, no reprieve of the fuel surcharges were forthcoming. Once CSI merged, bill went up by another twenty dollars...just because they merged.

Pick-up will miss recycling from time-to-time, no notification given if they will be delayed a day in trash pick-up.

When I called to cancel, the representative was courteous, but didn't bother to ask why I was cancelling my service.

1
★★☆☆☆

The price of my service almost doubled from 2006 once CSI merged recently. The price increases were gradual, given the increase in fuel surcharges especially in 2008. As that gas is now almost half of what is was, no reprieve of the fuel surcharges were forthcoming. Once CSI merged, bill went up by another twenty dollars...just because they merged.

Pick-up will miss recycling from time-to-time, no notification given if they will be delayed a day in trash pick-up.

When I called to cancel, the representative was courteous, but didn't bother to ask why I was cancelling my service.

Pros: Cheap can rental

Cons: Cost, Missed Pick-up, Workers going through Trash

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The city just signed a contract with CSI and the first pickup for my area was Tuesday 7/7/09. My trash was put out the night before as instructed on the card they sent letting me know the day for pickup. I waited all day and all night Tuesday along with everyone else in my neighborhood. Called CSI this morning the woman I spoke with was very polite and said she would get in contact with them. I called at around 7:15am. and by 8:15 am. they were here collecting the trash on my street. I hope this doesn't happen again but, if it does I will call again. I will let you know what I think about their overall service at a later date.

0
★☆☆☆☆

The city just signed a contract with CSI and the first pickup for my area was Tuesday 7/7/09. My trash was put out the night before as instructed on the card they sent letting me know the day for pickup. I waited all day and all night Tuesday along with everyone else in my neighborhood. Called CSI this morning the woman I spoke with was very polite and said she would get in contact with them. I called at around 7:15am. and by 8:15 am. they were here collecting the trash on my street. I hope this doesn't happen again but, if it does I will call again. I will let you know what I think about their overall service at a later date.

.

The only thing that upsets me is that csi doesn't have a online bill pay.. and now they have merged with allied and they have online bill pay so they should allow us to be able to link to the allied and pay our bill online along with the many other customers they have.

1
★★☆☆☆

The only thing that upsets me is that csi doesn't have a online bill pay.. and now they have merged with allied and they have online bill pay so they should allow us to be able to link to the allied and pay our bill online along with the many other customers they have.

.

Basically have the same complaints as everyone else. TERRIBLE customer service! I've even asked to speak with management only to find that they're just as unconcerned with customer satisfaction as the snotty lady who answers the phone. They only offer recycling pick up every two weeks (for the same cost as weekly Rumpke removal) and 75% of the time they don't show. This means at times I build up a month or more of recycling. God forbid it rains and you come home to find CSI once again hasn't done what you've paid them to do & you have to store a soggy mess of recyclables in your house for another 2 weeks. OH! And the best part is when you call the next day to complain & they act as though it's your fault for not getting home from work before 5pm on recycling day to call them & tell them to come & do their job! And no, they won't come back on a different day.

0
★☆☆☆☆

Basically have the same complaints as everyone else. TERRIBLE customer service! I've even asked to speak with management only to find that they're just as unconcerned with customer satisfaction as the snotty lady who answers the phone. They only offer recycling pick up every two weeks (for the same cost as weekly Rumpke removal) and 75% of the time they don't show. This means at times I build up a month or more of recycling. God forbid it rains and you come home to find CSI once again hasn't done what you've paid them to do & you have to store a soggy mess of recyclables in your house for another 2 weeks. OH! And the best part is when you call the next day to complain & they act as though it's your fault for not getting home from work before 5pm on recycling day to call them & tell them to come & do their job! And no, they won't come back on a different day.

Pros: NONE

Cons: EVERYTHING

.

We just bought a house and everyone told us that csi was the trash company to use i got the number and called. i ordered 2 trash cans and waited 1 month to receive them finally after talking to the same female 5 times in the same month and being charged for them on my bill she finally gave me the supervisors phone number in cincinnati. it took him 3 days to get them out here. today is the day after new years and my trash from christmas has not been picked up yet and that was a week ago. i give this company 0 rating and would never ever ever recommend this company to anyone.

0
★☆☆☆☆

We just bought a house and everyone told us that csi was the trash company to use i got the number and called. i ordered 2 trash cans and waited 1 month to receive them finally after talking to the same female 5 times in the same month and being charged for them on my bill she finally gave me the supervisors phone number in cincinnati. it took him 3 days to get them out here. today is the day after new years and my trash from christmas has not been picked up yet and that was a week ago. i give this company 0 rating and would never ever ever recommend this company to anyone.

Pros: none

Cons: the whole company is no good

.

I'm sure the experience is highly dependent on the specific customer service rep you reach at any company and the specific driver in your area, but I just "canned" Rumpke and went back to CSI after a 2 year experiment. The Rumpke drivers continued breaking my purchased can (and I was forced to continue repairing it) until they managed to break it badly enough they wouldn't pick up my garbage. Calling Rumpke resulted in them arguing with me (note - not me arguing with them) that I should either be renting a can from them (far more expensive) or buy another can. Without going into detail - if the can survives the trip from my house to the pickup location and the load is light enough I can pick up the big brown beast with one hand, I really don't understand why I continue to find my can destroyed (wheels broken off, "grab bar" cracked, etc...) when I walk back down my hill to retrieve the can. CSI might not be perfect, but their policies are far better than the alternative - the pricing is the same but it includes 2 large cans with free repair/replacement of the cans if they get damaged.

UPDATE: Retract all those statements.... Just asking where my cans were after 2 weeks of no information. Customer service rep actually hung up on me and refused to give me their name. Amazing that there can be a worse service than Rumpke. I might just start dumping my trash in local business cans to avoid working with either organization.

Rumpke: Destroys your paid for can and won't replace requiring you to buy a new one.

CSI: About as rude as I've ever dealt with.

0
★☆☆☆☆

I'm sure the experience is highly dependent on the specific customer service rep you reach at any company and the specific driver in your area, but I just "canned" Rumpke and went back to CSI after a 2 year experiment. The Rumpke drivers continued breaking my purchased can (and I was forced to continue repairing it) until they managed to break it badly enough they wouldn't pick up my garbage. Calling Rumpke resulted in them arguing with me (note - not me arguing with them) that I should either be renting a can from them (far more expensive) or buy another can. Without going into detail - if the can survives the trip from my house to the pickup location and the load is light enough I can pick up the big brown beast with one hand, I really don't understand why I continue to find my can destroyed (wheels broken off, "grab bar" cracked, etc...) when I walk back down my hill to retrieve the can. CSI might not be perfect, but their policies are far better than the alternative - the pricing is the same but it includes 2 large cans with free repair/replacement of the cans if they get damaged.

UPDATE: Retract all those statements.... Just asking where my cans were after 2 weeks of no information. Customer service rep actually hung up on me and refused to give me their name. Amazing that there can be a worse service than Rumpke. I might just start dumping my trash in local business cans to avoid working with either organization.

Rumpke: Destroys your paid for can and won't replace requiring you to buy a new one.

CSI: About as rude as I've ever dealt with.

Pros: Company residential policies, includes 2 full size totes that are replaced for free if damaged

Cons: $4 more expensive than Rumpke: Far worse customer service than the extremely poor Rumpke organization

.

i have been with CSI for a long time. I have found there service to be quit good. I have recently had to change names on my bill. I did not have any hassel . I have found there customer service to be quit helpful. Thank you. We should be glad that there is a service that takes the time to get the information they need to give you the service you are paying for. Thanks CSI for many years of wonderful service.

2
★★★★☆

i have been with CSI for a long time. I have found there service to be quit good. I have recently had to change names on my bill. I did not have any hassel . I have found there customer service to be quit helpful. Thank you. We should be glad that there is a service that takes the time to get the information they need to give you the service you are paying for. Thanks CSI for many years of wonderful service.

Pros: friendly people

Cons: slow at times

.

their phone people have no people skills and can't follow thru on a simple order to pick up additional items which they get paid more for, very, very unreliable...never use again, I had to dispose of the items myself

0
★☆☆☆☆

their phone people have no people skills and can't follow thru on a simple order to pick up additional items which they get paid more for, very, very unreliable...never use again, I had to dispose of the items myself

Pros: thumbs DOWN

Cons: no customer service skills

.

This company is really bad. Half the time they skip my street. I used to recycle, but they missed me so much I quit. I used to call, but now they leave you on hold for a half an hour. Who has time for that? The customer service people never act like they really know anything about recycling. They say they'll send someone back, but they never do. One time they refused to take my newspapers that were bundled neatly together and tied with a rope, just like the City's instruction flyer said to do. When I called, they said the newspapers should have been inside the recycling bin; but they wouldn't fit!

Does anybody really know where they take the recycling? Rumpke has a recyclery in town, but where is CSI's? CSI's recyclery isn't listed in the phone book. I've called and asked if my civic group could come and see their recyclery since my city contracts with them, but they say it has to be by appointment only. I don't think they have a recyclery. Hmmm... maybe it's a question for the Eye Team!

0
★☆☆☆☆

This company is really bad. Half the time they skip my street. I used to recycle, but they missed me so much I quit. I used to call, but now they leave you on hold for a half an hour. Who has time for that? The customer service people never act like they really know anything about recycling. They say they'll send someone back, but they never do. One time they refused to take my newspapers that were bundled neatly together and tied with a rope, just like the City's instruction flyer said to do. When I called, they said the newspapers should have been inside the recycling bin; but they wouldn't fit!

Does anybody really know where they take the recycling? Rumpke has a recyclery in town, but where is CSI's? CSI's recyclery isn't listed in the phone book. I've called and asked if my civic group could come and see their recyclery since my city contracts with them, but they say it has to be by appointment only. I don't think they have a recyclery. Hmmm... maybe it's a question for the Eye Team!

.

Even from a commercial perspective, this company is terrible. I have to place 4 calls to get service provided and am always told another excuse as why they have not do anything yet. After two (2) different go arounds with their service and customer service department, I have finally had enough. I have never spent so much of my time trying to get something serviced. After this last go around, I decided to pay the early contract termination fee just to get them out of my life. It will be money well spent! Of course, they claimed they would pick up the dumpster in 20 minutes. That was 1 1/2 hrs. ago and I am still waiting.

I highly recommend you spend the extra $7 to Rumpke and get the service you deserve as a customer. Your sanity will thank you for it!

0
★☆☆☆☆

Even from a commercial perspective, this company is terrible. I have to place 4 calls to get service provided and am always told another excuse as why they have not do anything yet. After two (2) different go arounds with their service and customer service department, I have finally had enough. I have never spent so much of my time trying to get something serviced. After this last go around, I decided to pay the early contract termination fee just to get them out of my life. It will be money well spent! Of course, they claimed they would pick up the dumpster in 20 minutes. That was 1 1/2 hrs. ago and I am still waiting.

I highly recommend you spend the extra $7 to Rumpke and get the service you deserve as a customer. Your sanity will thank you for it!

Pros: Cheaper than their competitors

Cons: Not worth the savings, terrible service

.

I understand the people that are upset, BUT where do you live?? CSI has two locations OH & KY and the best I have seen is in KY. The guys are friendly and when they forget to pick something up they come back and get it that day. In Covington they pick up everything that is layed out and in the other towns too. I hope it isn't KY you are having problems with.

1
★★★☆☆

I understand the people that are upset, BUT where do you live?? CSI has two locations OH & KY and the best I have seen is in KY. The guys are friendly and when they forget to pick something up they come back and get it that day. In Covington they pick up everything that is layed out and in the other towns too. I hope it isn't KY you are having problems with.

.

I would not recommend CSI to anyone. They charge more than the competitor (Rumpke) and offer you less. They recently changed their pick-up to ONLY items in a CSI container. This means that if you have more garbage than will fit in the conatiner they provide they will not pick it up. This can mean you have to save that garbage another week! How great is that?

I just called to cancel our service and the CSI rep didn't even bother to ask why we were cancelling. It only proved to me that they do not care what their customers needs are.

Save yourself some money and have ALL of your gabage picked up regardless of what type of container you use.

0
★☆☆☆☆

I would not recommend CSI to anyone. They charge more than the competitor (Rumpke) and offer you less. They recently changed their pick-up to ONLY items in a CSI container. This means that if you have more garbage than will fit in the conatiner they provide they will not pick it up. This can mean you have to save that garbage another week! How great is that?

I just called to cancel our service and the CSI rep didn't even bother to ask why we were cancelling. It only proved to me that they do not care what their customers needs are.

Save yourself some money and have ALL of your gabage picked up regardless of what type of container you use.

Pros: NONE

Cons: Lousy service, over priced

.

This company is a joke. They alledgedly provide a service - a service for which they bill you 3 months in advance. Thats right. They expect you to pay for three months of their "service" in advance. Does the gas and electric company bill you three months in advance? Cable or satellite tv? Nobody - nobody gets away with billing their customers three months in advance - and their service is miserable. They don't pick up the trash in bad weather, they don't come every week and they force you to pay for their recycling service whether or not you use it. If you don't pay for their "service" three months in advance they send you warning letters that your service will be interrupted if you don't pay their extortion and pay in now!

1
★★★☆☆

This company is a joke. They alledgedly provide a service - a service for which they bill you 3 months in advance. Thats right. They expect you to pay for three months of their "service" in advance. Does the gas and electric company bill you three months in advance? Cable or satellite tv? Nobody - nobody gets away with billing their customers three months in advance - and their service is miserable. They don't pick up the trash in bad weather, they don't come every week and they force you to pay for their recycling service whether or not you use it. If you don't pay for their "service" three months in advance they send you warning letters that your service will be interrupted if you don't pay their extortion and pay in now!

Pros: None

Cons: Bad service, major rip-off

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they can't find my house!

throughout my 4 year history with CSI, i haven't had many complaints. i put the waste and recycling out, and they pick it up. i pay my bill and they continue to pick stuff up.... until last june that is. formerly an isolated event that our trash or recycling would get missed, now it happens like its taking maalox... with regularity! i have fond memories of calling then. a human would answer and resolve the issue that day or the next, no big deal!

now, for reasons known only to csi, our RECYCLING sits curbside for weeks at a time while they have 3-5 minute wait times to speak to a human, and tell me how important my call is, and tell me that my call may be recorded for quality control purposes.... NOW THAT'S FUNNY!... and then tell me that someone will come back and pick it up.

since CSI has gone to an automated phone system, i cannot get ANY satisfaction at all.
my driveway is 310 feet long! i will not lug my recycling bins back and forth on a whim that they MIGHT actually pick it up on schedule! i'm thinking i may not pay my bill next time around, but you know... they won't call... or send flowers. they'll just keep sending bills and eventually stop coming altogether. oh wait! that wouldn't be a huge change, would it?

why can't the guys who drive the garbage truck tell the recycling guys where i live?

1
★★☆☆☆

they can't find my house!

throughout my 4 year history with CSI, i haven't had many complaints. i put the waste and recycling out, and they pick it up. i pay my bill and they continue to pick stuff up.... until last june that is. formerly an isolated event that our trash or recycling would get missed, now it happens like its taking maalox... with regularity! i have fond memories of calling then. a human would answer and resolve the issue that day or the next, no big deal!

now, for reasons known only to csi, our RECYCLING sits curbside for weeks at a time while they have 3-5 minute wait times to speak to a human, and tell me how important my call is, and tell me that my call may be recorded for quality control purposes.... NOW THAT'S FUNNY!... and then tell me that someone will come back and pick it up.

since CSI has gone to an automated phone system, i cannot get ANY satisfaction at all.
my driveway is 310 feet long! i will not lug my recycling bins back and forth on a whim that they MIGHT actually pick it up on schedule! i'm thinking i may not pay my bill next time around, but you know... they won't call... or send flowers. they'll just keep sending bills and eventually stop coming altogether. oh wait! that wouldn't be a huge change, would it?

why can't the guys who drive the garbage truck tell the recycling guys where i live?

 

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