Jim Ellis Audi Atlanta

★★★★☆
Expect The Best at Jim Ellis Audi of Atlanta
  • 5901 Peachtree Industrial Blvd

    Atlanta, GA 30341

    Map & Directions
  • 770-454-8200

About Jim Ellis Audi Atlanta

Categories
Hours
Mon 09:00 AM-09:00 PM;Tue 09:00 AM-09:00 PM;Wed 09:00 AM-09:00 PM;Thu 09:00 AM-09:00 PM;Fri 09:00 AM-09:00 PM;Sat 09:00 AM-07:00 PM

Automotive

Automotive
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Our experience was as poor if not worse than ""stay away"". Drove 4 hours roundtrip for an appointment to see a car that ""Patrick"" said was available only to be told when i got there ""it was sold"". Patrick reacted with an ""oh well"". After weeks of high pressure phone calls we finally found another car we wanted. (2011 certified preowned) Drove another 4 hours round trip to purchase and pick up the car only to find the car had NOT detailed as promised, (trash, leaves and pineneedles in trunk was the highlight) a manufacturers recall service had not been done on the car, Patrick promised but failed to provided promised service history on car AND within 2 days of getting the car home, the warning service light started flashing. Four months later we bought a brand new Audi Q7 from another Audi dealership and had a fabulous experience. We got the impression that Jim Ellis goes after sales volume; how they treat you is immaterial since they don't expect to see you again. We were surprised since we'd had a great experience with this dealership in '09 when we brought another audi.
There is no chance we'd come back to JIm Ellis again.

0
★☆☆☆☆

Our experience was as poor if not worse than ""stay away"". Drove 4 hours roundtrip for an appointment to see a car that ""Patrick"" said was available only to be told when i got there ""it was sold"". Patrick reacted with an ""oh well"". After weeks of high pressure phone calls we finally found another car we wanted. (2011 certified preowned) Drove another 4 hours round trip to purchase and pick up the car only to find the car had NOT detailed as promised, (trash, leaves and pineneedles in trunk was the highlight) a manufacturers recall service had not been done on the car, Patrick promised but failed to provided promised service history on car AND within 2 days of getting the car home, the warning service light started flashing. Four months later we bought a brand new Audi Q7 from another Audi dealership and had a fabulous experience. We got the impression that Jim Ellis goes after sales volume; how they treat you is immaterial since they don't expect to see you again. We were surprised since we'd had a great experience with this dealership in '09 when we brought another audi.
There is no chance we'd come back to JIm Ellis again.

.

The short version is that we connected with Nikki online before arriving to ask about a few A6

0
★☆☆☆☆

The short version is that we connected with Nikki online before arriving to ask about a few A6

.

The short version is that we connected with Nikki Basista online before arriving to ask about a few A6??s that were online. After arriving from Savannah, test-driving 3, we settled on one we wanted to offer on. We negotiated with Nikki (Masud Wiggins- sales manager) and settled on a price the following morning on the phone. We were on our way and literally pulling into the dealership an hour and a half after accepting and settling on a price only to get a call from Nikki to say ?? oops, sorry the car sold. We were upset and she was very dismissive about the whole thing ?? putting the blame on us for not giving a deposit when we were NEVER asked to give one. We left extremely unhappy about not getting the car, upset with her lack of professionalism ?? and most upset when I find today online and by calling the dealership that the car NEVER sold. I can??t imaging any sort of excuse that could come of this ??and I am sure Nikki is not a total reflection of the dealership, but the fact that she seems to speak before actually knowing the details ?? ie quoting wrong financing, prices, etc she might need a little more training. I would stay away from Nikki Basista and Masud Wiggins if you go to this dealership!

1
★☆☆☆☆

The short version is that we connected with Nikki Basista online before arriving to ask about a few A6??s that were online. After arriving from Savannah, test-driving 3, we settled on one we wanted to offer on. We negotiated with Nikki (Masud Wiggins- sales manager) and settled on a price the following morning on the phone. We were on our way and literally pulling into the dealership an hour and a half after accepting and settling on a price only to get a call from Nikki to say ?? oops, sorry the car sold. We were upset and she was very dismissive about the whole thing ?? putting the blame on us for not giving a deposit when we were NEVER asked to give one. We left extremely unhappy about not getting the car, upset with her lack of professionalism ?? and most upset when I find today online and by calling the dealership that the car NEVER sold. I can??t imaging any sort of excuse that could come of this ??and I am sure Nikki is not a total reflection of the dealership, but the fact that she seems to speak before actually knowing the details ?? ie quoting wrong financing, prices, etc she might need a little more training. I would stay away from Nikki Basista and Masud Wiggins if you go to this dealership!

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.

We drove to Jim Ellis in Atlanta from Orlando after working out buying our new Audi over the phone. They have a great selection of inventory and we will never buy another Audi from another store. They delivered everything as promised and we highly recommend this dealership.

2
★★★★★

We drove to Jim Ellis in Atlanta from Orlando after working out buying our new Audi over the phone. They have a great selection of inventory and we will never buy another Audi from another store. They delivered everything as promised and we highly recommend this dealership.

.

Just returned from picking up my 07 A4 Cabrio after three days of frustration and miscommunication with the service department at Jim Ellis Audi. When we dropped off our car on Thrusday we were informed the service advisor that checked it in was going to put the car under another advisors name since he would be out the next day and the advisor assigned was out on Thrusday. This started a chain of limited accountability and inconsistent communication that I would not expect from a premium brand. I ended speaking with 7 people over the course of 3 days who all had different diagnosis of the problem with the car. No one was on the same page. The service advisor was more concerned with selling me 'scheduled manianance' items and and said the car neeed an oil change. When my wife told him the car had just had an oil change he said that he could still do the service without the oil change for $426 vs the $665 it cost with the oil and filter. Evidently the oil change is worth $239. Once we declined this work he stopped contacting us and we had to keep calling to find out when we might expect our car back. No one seemed to know. On of the most comical calls was when I was on the phone with one advisor (cody) telling me the car was ready to be picked up, when another (mike) beeped in to tell me it would be ready in 45 minutes to an hour. In the end the diagnosis on the service invoice was "Mounting Brackets are Coming Apart" on the convertable top. Jim Ellis Audi told me they thought someone had taken apart the convertable top. This car has never been in for service at any shop other than an Audi Dealership. The service tech however held that I "could not prove" I had never taken my car elsewhwere and said they would not be willing to cover the convertable to that was "COMING APART". I told the adivisor that the car had been in for work on the top at Champion Audi in nine months ago and he stated there is no affiliation or communication from one Audi dealership to another, they "just happen to sell the same brand". That was all I could take from the service deptartment so I asked to speak with the GM of the dealership and was told no, I could talk to the service manager however. I went to the receptionist and asked again to talk to the GM, no one knew where she was and one associate was asking another if they had seen Tracie come in yet before one finally said 'she's out sick today'. It was 4:00 PM and no one knew where their manager was or if she was coming in for the day. I asked for her phone number and said I wanted to call her when she was back in the office, they gave me a card for Tracie Dean and told me the best wat to reach here was to just send her an email. Unbelievable. This dealership is a mess. 'This was the first and last Audi my wife and I have owned. A month ago I contacted Debbie Graber at Jim Ellis Audi to help me find a Q7 4.2 Premium to purchase. I was debating between the Q7 and a Merc GL450, this experience cemented my decision to go with the Mercedes. Make no mistake, while Audi is branding itself on the same level as Mercedes and BMW, their service, dealership staff and quality are nowhere near that level. STAY AWAY FROM AUDI AND JIM ELLIS' DEALERSHIPS

1
★☆☆☆☆

Just returned from picking up my 07 A4 Cabrio after three days of frustration and miscommunication with the service department at Jim Ellis Audi. When we dropped off our car on Thrusday we were informed the service advisor that checked it in was going to put the car under another advisors name since he would be out the next day and the advisor assigned was out on Thrusday. This started a chain of limited accountability and inconsistent communication that I would not expect from a premium brand. I ended speaking with 7 people over the course of 3 days who all had different diagnosis of the problem with the car. No one was on the same page. The service advisor was more concerned with selling me 'scheduled manianance' items and and said the car neeed an oil change. When my wife told him the car had just had an oil change he said that he could still do the service without the oil change for $426 vs the $665 it cost with the oil and filter. Evidently the oil change is worth $239. Once we declined this work he stopped contacting us and we had to keep calling to find out when we might expect our car back. No one seemed to know. On of the most comical calls was when I was on the phone with one advisor (cody) telling me the car was ready to be picked up, when another (mike) beeped in to tell me it would be ready in 45 minutes to an hour. In the end the diagnosis on the service invoice was "Mounting Brackets are Coming Apart" on the convertable top. Jim Ellis Audi told me they thought someone had taken apart the convertable top. This car has never been in for service at any shop other than an Audi Dealership. The service tech however held that I "could not prove" I had never taken my car elsewhwere and said they would not be willing to cover the convertable to that was "COMING APART". I told the adivisor that the car had been in for work on the top at Champion Audi in nine months ago and he stated there is no affiliation or communication from one Audi dealership to another, they "just happen to sell the same brand". That was all I could take from the service deptartment so I asked to speak with the GM of the dealership and was told no, I could talk to the service manager however. I went to the receptionist and asked again to talk to the GM, no one knew where she was and one associate was asking another if they had seen Tracie come in yet before one finally said 'she's out sick today'. It was 4:00 PM and no one knew where their manager was or if she was coming in for the day. I asked for her phone number and said I wanted to call her when she was back in the office, they gave me a card for Tracie Dean and told me the best wat to reach here was to just send her an email. Unbelievable. This dealership is a mess. 'This was the first and last Audi my wife and I have owned. A month ago I contacted Debbie Graber at Jim Ellis Audi to help me find a Q7 4.2 Premium to purchase. I was debating between the Q7 and a Merc GL450, this experience cemented my decision to go with the Mercedes. Make no mistake, while Audi is branding itself on the same level as Mercedes and BMW, their service, dealership staff and quality are nowhere near that level. STAY AWAY FROM AUDI AND JIM ELLIS' DEALERSHIPS

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.

""I purchased my vehicle from your dealership about 2 years ago. Throughout that time Rick has always taken care of my service related needs and questions. Audi pretty much sells itself, but what makes your dealership special is the people you have staffed in that particular department. Rick, Chris, Mike, and the young ladies at the checkout have always been kind and courteous. To be completley honest if I were to buy a new vehcile it would most defintely be from your dealership simply because I love the level of respect and care that is extended by your team. Throughtout me dealings with Rick I honestly cannot say that there is any need or room for improvement. He has always been a pleasure to deal with and has always taken care of my car perfectly!! Thank you--Mustafa Mufti""

2
★★★★★

""I purchased my vehicle from your dealership about 2 years ago. Throughout that time Rick has always taken care of my service related needs and questions. Audi pretty much sells itself, but what makes your dealership special is the people you have staffed in that particular department. Rick, Chris, Mike, and the young ladies at the checkout have always been kind and courteous. To be completley honest if I were to buy a new vehcile it would most defintely be from your dealership simply because I love the level of respect and care that is extended by your team. Throughtout me dealings with Rick I honestly cannot say that there is any need or room for improvement. He has always been a pleasure to deal with and has always taken care of my car perfectly!! Thank you--Mustafa Mufti""

Pros: Please read below.

Cons: None

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As always, my most recent experience with Jim Ellis Audi was superb. My issue was diagnosed within 15 minutes, and I was out the door. Mike Kulig was very helpful, very knowledgeable and a pleasure to work with and help me resolve my issue. Thank you, as always, so very much! Regards - Cynthia Sech\r

2
★★★★★

As always, my most recent experience with Jim Ellis Audi was superb. My issue was diagnosed within 15 minutes, and I was out the door. Mike Kulig was very helpful, very knowledgeable and a pleasure to work with and help me resolve my issue. Thank you, as always, so very much! Regards - Cynthia Sech\r

.

""I bought my first Audi in December 2003 at Jim Ellis. I am on #2. From day one the service and support have been excellent. What strikes me the most after 6 years is that I see the same familiar faces when I walk in the door, and they know my name. The fact that their staff does not turn over every 6 months says a lot about the Jim Ellis organization. Chris and Rick have treated me like family over the years -- through the good times and through the hard times. As a Realtor, my business has slowed in this economy. I don't have the budget for auto maintenance that I did last year. I found myself in a pinch last week and Rick worked with me to keep me on the road. When the hard times are behind us, you can be assured that I will trade up -- and it will be with Jim Ellis. I just wish my bank had the same ethic about how to treat their customers.--Rebecca Wellborn, Chapman Hall Realtors""

2
★★★★★

""I bought my first Audi in December 2003 at Jim Ellis. I am on #2. From day one the service and support have been excellent. What strikes me the most after 6 years is that I see the same familiar faces when I walk in the door, and they know my name. The fact that their staff does not turn over every 6 months says a lot about the Jim Ellis organization. Chris and Rick have treated me like family over the years -- through the good times and through the hard times. As a Realtor, my business has slowed in this economy. I don't have the budget for auto maintenance that I did last year. I found myself in a pinch last week and Rick worked with me to keep me on the road. When the hard times are behind us, you can be assured that I will trade up -- and it will be with Jim Ellis. I just wish my bank had the same ethic about how to treat their customers.--Rebecca Wellborn, Chapman Hall Realtors""

Pros: A service team that has your back when you need them.

Cons: I cant afford a new Audi every year.

.

""I am now on my ninth Audi. I have leased all but one of them from you and I will continue to do so for as long as Audi maintains their high standards of quality and Jim Ellis continues your high standards of service. Keep up the good work. ---J. Craig Hill""\r

2
★★★★★

""I am now on my ninth Audi. I have leased all but one of them from you and I will continue to do so for as long as Audi maintains their high standards of quality and Jim Ellis continues your high standards of service. Keep up the good work. ---J. Craig Hill""\r

Pros: Expert sales and service

.

""Patrick Wolff is a dedicated, enthusiastic, sincere salesman and I always enjoy working with him. I hope he is with you for many years to come; I can't imagine buying a car from anyone else.--Kathryn Petralia""

2
★★★★★

""Patrick Wolff is a dedicated, enthusiastic, sincere salesman and I always enjoy working with him. I hope he is with you for many years to come; I can't imagine buying a car from anyone else.--Kathryn Petralia""

Pros: Excellent service, attention to detail, amazing follow up

Cons: Can staff be too helpful? I don't think so

.

As always, I received phone calls throughout the day with updates on the service. Great communication! Every time people ask if I like my car (2006 A4), I say it's great, but the best part of owning it is the incredible service you guys perform.Thanks for the 2009 A4 loaner. I guess I lucked out this time, but driving the nicer version of my car has definitely got me thinking that when my current car eventually dies, I'll probably be buying another audi.

2
★★★★★

As always, I received phone calls throughout the day with updates on the service. Great communication! Every time people ask if I like my car (2006 A4), I say it's great, but the best part of owning it is the incredible service you guys perform.Thanks for the 2009 A4 loaner. I guess I lucked out this time, but driving the nicer version of my car has definitely got me thinking that when my current car eventually dies, I'll probably be buying another audi.

.

I was really impressed with my experience. The service was same day, a vehicle was ready for me when I got there, and the car looked great when I picked it up.--Bobby Duffield

2
★★★★★

I was really impressed with my experience. The service was same day, a vehicle was ready for me when I got there, and the car looked great when I picked it up.--Bobby Duffield

Pros: friendly staff, fast service, loaner car ready upon arrival

.

If you have decided to purchase an Audi, you've already demonstrated an affinity for beautiful art on wheels combined with sensible German engineering, quality craftsmanship, and breathtaking performance. But with several Audi dealerships to choose from in the Atlanta metro area, why risk having just an average (or below-average) buying and ownership experience when you can bet on a sure thing? After purchasing two Audi vehicles from Jim Ellis Audi of Atlanta (and cross-shopping other dealerships for comparison each time), I have concluded that Jim Ellis Audi of Atlanta offers customers the best overall experience, from sales to service. Not only do they retain the best salespersons (who are both professional and educated in the products they market), their service technicians are competent and actually listen to the customer. I cant tell you how many times Ive experienced adversarial attitudes (or collateral damage to your vehicle!) at other dealerships when seeking warranty repairs. Not so at Jim Ellis Audi of Atlanta, where you are always treated with respect and courtesy. Owning an Audi doesnt make anyone more special than anyone else, but the staff at Jim Ellis really strives to make you feel otherwise.\r
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If youre in the market for a new Audi, I highly recommend asking for Jeremy McLean in Sales. Hes an Audi Brand Specialist that loves his job and is a true Audi enthusiast. But dont let his multiple awards for nationwide sales leader scare you, as Jeremy is soft-spoken and understands the meaning of personalized service and individual attention. The Sales Manager, Tracie Dean, is also a pleasure to work with, and looks after all of her staffs customers like theyre one of her flock. \r
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No customer ever looks forward to the paperwork process when purchasing a car, but believe it or not, Rob Waggoner executes his responsibility as Finance Manager better than anyone Ive ever dealt with, fostering a relaxed and supportive environment. He made the cold business side of the transaction feel like talking to an old friend.\r
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And if your Audi is due for scheduled service (or isnt behaving properly), Service Advisor Ken Stamps is the man you want to talk to. He pays attention to (and follows) my needs and special requests, and surprises me by anticipating or suggesting other things I hadnt even thought of yet. I cant say enough about the great people at Jim Ellis Audi of Atlanta, because when your new car isnt so shiny anymore, or its long gone and youve replaced it with something else, its the people that you will remember most. And Jim Ellis Audi of Atlanta has some of the best humans (and products!) in the industry.

2
★★★★★

If you have decided to purchase an Audi, you've already demonstrated an affinity for beautiful art on wheels combined with sensible German engineering, quality craftsmanship, and breathtaking performance. But with several Audi dealerships to choose from in the Atlanta metro area, why risk having just an average (or below-average) buying and ownership experience when you can bet on a sure thing? After purchasing two Audi vehicles from Jim Ellis Audi of Atlanta (and cross-shopping other dealerships for comparison each time), I have concluded that Jim Ellis Audi of Atlanta offers customers the best overall experience, from sales to service. Not only do they retain the best salespersons (who are both professional and educated in the products they market), their service technicians are competent and actually listen to the customer. I cant tell you how many times Ive experienced adversarial attitudes (or collateral damage to your vehicle!) at other dealerships when seeking warranty repairs. Not so at Jim Ellis Audi of Atlanta, where you are always treated with respect and courtesy. Owning an Audi doesnt make anyone more special than anyone else, but the staff at Jim Ellis really strives to make you feel otherwise.\r
\r
\r
If youre in the market for a new Audi, I highly recommend asking for Jeremy McLean in Sales. Hes an Audi Brand Specialist that loves his job and is a true Audi enthusiast. But dont let his multiple awards for nationwide sales leader scare you, as Jeremy is soft-spoken and understands the meaning of personalized service and individual attention. The Sales Manager, Tracie Dean, is also a pleasure to work with, and looks after all of her staffs customers like theyre one of her flock. \r
\r
\r
No customer ever looks forward to the paperwork process when purchasing a car, but believe it or not, Rob Waggoner executes his responsibility as Finance Manager better than anyone Ive ever dealt with, fostering a relaxed and supportive environment. He made the cold business side of the transaction feel like talking to an old friend.\r
\r
\r
And if your Audi is due for scheduled service (or isnt behaving properly), Service Advisor Ken Stamps is the man you want to talk to. He pays attention to (and follows) my needs and special requests, and surprises me by anticipating or suggesting other things I hadnt even thought of yet. I cant say enough about the great people at Jim Ellis Audi of Atlanta, because when your new car isnt so shiny anymore, or its long gone and youve replaced it with something else, its the people that you will remember most. And Jim Ellis Audi of Atlanta has some of the best humans (and products!) in the industry.

Pros: Courteous & accommodating staff (sales or service)

Cons: So popular, may be difficult to schedule a next-day appt.

.

Recently had my Audi A8 serviced with Chris Lee as the service leader. He is excellent-enthusiastic, thorough, direct, youthful and a positive can do attitude. He kept me informed throughout the service about a unique part that had to be shipped and ordered. He and Shaun, tire guy, do all my work and I totally trust them to provide the best service in town. If you buy from Jim Ellis make sure you meet Chris, he is the best.

2
★★★★★

Recently had my Audi A8 serviced with Chris Lee as the service leader. He is excellent-enthusiastic, thorough, direct, youthful and a positive can do attitude. He kept me informed throughout the service about a unique part that had to be shipped and ordered. He and Shaun, tire guy, do all my work and I totally trust them to provide the best service in town. If you buy from Jim Ellis make sure you meet Chris, he is the best.

Pros: Professional, timely, accurate,

.

We are in the market to purchase a new Audi and visited Jim Ellis to look over the models and test drive a vehicle. We have been floored by this dealership's lack of attention, poor customer skills and overall lack of interest in our search.

This is what struck us:

* Upon entering the dealership, employees seemed to be wandering aimlessly. Five minutes went by before someone acknowledged us. The difference in attitude between the Audi personnel and other dealerships on P'tree Industrial is shocking.

* We were not allowed to test drive a vehicle on our own. When we did test drive the vehicle, the manager answered a personal phone call and was unavailable to answer questions.

* We have requested quotes from this dealership four times. The manager has sent us quotes that do not mirror the options (note: we only care to add four simple options, not a complicated task) we desire. Moreover, she seems blase about this deal.

We love Audi, but will be purchasing our car elsewhere.

0
★☆☆☆☆

We are in the market to purchase a new Audi and visited Jim Ellis to look over the models and test drive a vehicle. We have been floored by this dealership's lack of attention, poor customer skills and overall lack of interest in our search.

This is what struck us:

* Upon entering the dealership, employees seemed to be wandering aimlessly. Five minutes went by before someone acknowledged us. The difference in attitude between the Audi personnel and other dealerships on P'tree Industrial is shocking.

* We were not allowed to test drive a vehicle on our own. When we did test drive the vehicle, the manager answered a personal phone call and was unavailable to answer questions.

* We have requested quotes from this dealership four times. The manager has sent us quotes that do not mirror the options (note: we only care to add four simple options, not a complicated task) we desire. Moreover, she seems blase about this deal.

We love Audi, but will be purchasing our car elsewhere.

Pros: N/A

Cons: service, attitude, not responsive to customer needs

Review Partner
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A symbol light came on in my 1996 Audi. All I know about cars is to never ignore signal lights. I was skeptical about using a Audi specific shop because the prices sometimes tend to be inflated. That was not the case with Jim Ellis, all

2
★★★★☆

A symbol light came on in my 1996 Audi. All I know about cars is to never ignore signal lights. I was skeptical about using a Audi specific shop because the prices sometimes tend to be inflated. That was not the case with Jim Ellis, all

 

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