Air Now

★★★☆☆
  • 3420 Recker Hwy

    Winter Haven, FL 33880

    Map & Directions
  • 813-280-9820

Home Construction & Remodeling

Home Construction & Remodeling
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Eric's Plumbing Inc

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Winter Haven Air Conditioning

138 6th St SW Winter Haven, FL

3.0 2
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Absolutely awesome service. John took my call and was very professional. My schedule is very hectic and he worked with me with last minute appointment scheduling. I responded to their $35 ac tuneup ad, expecting to pay more as soon as the tech showed up. Not at all. Very honest and friendly. Technician performed some maintenance that was long over due. We decided to take advantage of the Air Quality solutions as well.

5
★★★★★

Absolutely awesome service. John took my call and was very professional. My schedule is very hectic and he worked with me with last minute appointment scheduling. I responded to their $35 ac tuneup ad, expecting to pay more as soon as the tech showed up. Not at all. Very honest and friendly. Technician performed some maintenance that was long over due. We decided to take advantage of the Air Quality solutions as well.

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I made an appointment for a diagnostic fee on my air conditioning. 45 minutes after the appointment, I called and was told he was running late and he could make it now-however, I had scheduled other things for later that morning and I postponed it until the next day. Adam showed up on time the next day and spent a lot of time looking at the A/C and explaining to me what was going on. Then he convinced me to get the "service agreement" for $60 more than the diagnostic fee-which included 2 a/c tune ups a year and a discount off of any other needed service. He set up an appointment for the tune up two days in the future. After waiting another hour, I called and was told he was running late and he would call me back. No call back ever occurred. I called the office the following Monday and Tuesday, left messages, and was never called back. I finally reached someone the third day and asked for a refund of my service agreement. Three weeks went by, no refund. I called and spoke with Nate who said he would personally call me back,. 1 1/2 weeks later, no response so I called again and said I want a check in the mail in the next 4 days or I was calling the BBB. These guys do not deserve 5 stars, I am wondering who entered all of the 5 star reviews and hope that the BBB can do something if I don't get my check back.

1
★☆☆☆☆

I made an appointment for a diagnostic fee on my air conditioning. 45 minutes after the appointment, I called and was told he was running late and he could make it now-however, I had scheduled other things for later that morning and I postponed it until the next day. Adam showed up on time the next day and spent a lot of time looking at the A/C and explaining to me what was going on. Then he convinced me to get the "service agreement" for $60 more than the diagnostic fee-which included 2 a/c tune ups a year and a discount off of any other needed service. He set up an appointment for the tune up two days in the future. After waiting another hour, I called and was told he was running late and he would call me back. No call back ever occurred. I called the office the following Monday and Tuesday, left messages, and was never called back. I finally reached someone the third day and asked for a refund of my service agreement. Three weeks went by, no refund. I called and spoke with Nate who said he would personally call me back,. 1 1/2 weeks later, no response so I called again and said I want a check in the mail in the next 4 days or I was calling the BBB. These guys do not deserve 5 stars, I am wondering who entered all of the 5 star reviews and hope that the BBB can do something if I don't get my check back.

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