Real Comfort, Inc.

★☆☆☆☆
  • 2179 E Livingston Ave

    Columbus, OH 43209

    Map & Directions
  • 614-447-8570

1.0 1
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I spoke with the Owner Rick of this company since ServiceMagic referred me to him when I asked I was looking for a HVAC contractor who gave free estimates and his business (Real Comfort) was a block away from my home.

I got a call back from Rick and I reiterated that I was told he did give free estimates. He said, oh yes, I charge $98 to come out but the estimate is free! ha!

I proceeded to tell him I was told he gave free estimates by ServiceMagic and he screamed at me saying "well thats not MY fault"!
I said, Its is misleading when you advertise thru them... that you give free estimates. He said, "Nobody gives free service calls!" I said, it is not a service call until I know what is being serviced! I can get free estimates anywhere. I inquired about a free estimate to know what the problem IS with the furnace..... THEN it is called service!

He continued with his rudeness and argue with me while blaming ServiceMagic for them misleading his advertisement? so I told him I would leave this review and find someone more honest and trustworthy! (which I did, by the way).

I called ServiceMagic back to let them know of this mans behavior and attitude and false advertising. They greatly apologized for this experience and stated that I was not wrong in calling it "an estimate vs service call). They said, they do have contractors that offer FREE ESTIMATES meaning they come out to determine what is needed to correct the problem.

So basically, I am warning the public that this man at Real Comfort was wrong, aside from his charming personality, he was unethical from Jump Street! Wouldn??t want to trust someone like that for A SERVICE CALL!!

1
★☆☆☆☆

I spoke with the Owner Rick of this company since ServiceMagic referred me to him when I asked I was looking for a HVAC contractor who gave free estimates and his business (Real Comfort) was a block away from my home.

I got a call back from Rick and I reiterated that I was told he did give free estimates. He said, oh yes, I charge $98 to come out but the estimate is free! ha!

I proceeded to tell him I was told he gave free estimates by ServiceMagic and he screamed at me saying "well thats not MY fault"!
I said, Its is misleading when you advertise thru them... that you give free estimates. He said, "Nobody gives free service calls!" I said, it is not a service call until I know what is being serviced! I can get free estimates anywhere. I inquired about a free estimate to know what the problem IS with the furnace..... THEN it is called service!

He continued with his rudeness and argue with me while blaming ServiceMagic for them misleading his advertisement? so I told him I would leave this review and find someone more honest and trustworthy! (which I did, by the way).

I called ServiceMagic back to let them know of this mans behavior and attitude and false advertising. They greatly apologized for this experience and stated that I was not wrong in calling it "an estimate vs service call). They said, they do have contractors that offer FREE ESTIMATES meaning they come out to determine what is needed to correct the problem.

So basically, I am warning the public that this man at Real Comfort was wrong, aside from his charming personality, he was unethical from Jump Street! Wouldn??t want to trust someone like that for A SERVICE CALL!!

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