US Coachways

★★★☆☆
Luxury Coaches at Affordable Prices!
  • 80 Broad St

    New York, NY 10004-2203

    Map & Directions
  • 888-882-9214

About US Coachways

Hours
Monday through Friday, 8am to 6pm EST
2.5 8
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US Coachways has terrible business practices, extremely deceiving pricing, and has been the most expensive, frustrating, and regrettable transportation choice my tour company has ever made! Our main complaint is as follows:

An account manager at US Coachways quoted our company the price of $6,105 to charter a bus for one week. We asked her multiple times, in various phrasings, if there were any additional costs and fees. We were told that the ONLY costs in addition to this price would be lodging for the driver, gratuity, and parking costs throughout the week. Because US Coachways beat the price of a competing company, we chose their service. In numerous follow-up emails and phone calls, US Coachways assured us that we had a bus reserved at the price they had quoted us. They went so far as to tell us that there was a specific vehicle associated with our ticket.

Three days before our trip departed, we received a phone call from a sales rep we had never spoken with before informing us that we did not, in fact, have a vehicle reserved at the stated price. US Coachways could get us a vehicle for $1,585 more than what we had agreed upon, but ONLY if we decided within the next 5 minutes, because the person calling us was getting ready to go home for the night. Needless to say, we were stuck. We're trying to work with manager to get a refund of $1,585, but our most recent calls have not been returned. Do yourselves a favor and stay miles away from this company!

1
★☆☆☆☆

US Coachways has terrible business practices, extremely deceiving pricing, and has been the most expensive, frustrating, and regrettable transportation choice my tour company has ever made! Our main complaint is as follows:

An account manager at US Coachways quoted our company the price of $6,105 to charter a bus for one week. We asked her multiple times, in various phrasings, if there were any additional costs and fees. We were told that the ONLY costs in addition to this price would be lodging for the driver, gratuity, and parking costs throughout the week. Because US Coachways beat the price of a competing company, we chose their service. In numerous follow-up emails and phone calls, US Coachways assured us that we had a bus reserved at the price they had quoted us. They went so far as to tell us that there was a specific vehicle associated with our ticket.

Three days before our trip departed, we received a phone call from a sales rep we had never spoken with before informing us that we did not, in fact, have a vehicle reserved at the stated price. US Coachways could get us a vehicle for $1,585 more than what we had agreed upon, but ONLY if we decided within the next 5 minutes, because the person calling us was getting ready to go home for the night. Needless to say, we were stuck. We're trying to work with manager to get a refund of $1,585, but our most recent calls have not been returned. Do yourselves a favor and stay miles away from this company!

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You will have no one to blame but yourself should you hire this company. They take reservations but you have to take it upon yourself to confirm, check and recheck. Their customer service is nonexistent. They do a lot of sub contracting which lets them off the hook for no shows, broken down buses, etc. A great event was ruined by this company and unfortunately it involved a bus filled with 12 year old boys who were left stranded until after midnight on a major interstate. The driver had no flares or emergency equipment and the kicker....he RAN OUT OF GAS!!! Luckily, we had a police officer on board who took it upon himself to call for police support. Again, if you decide to book with this company, you can kick yourself later...consider yourself warned.

1
★☆☆☆☆

You will have no one to blame but yourself should you hire this company. They take reservations but you have to take it upon yourself to confirm, check and recheck. Their customer service is nonexistent. They do a lot of sub contracting which lets them off the hook for no shows, broken down buses, etc. A great event was ruined by this company and unfortunately it involved a bus filled with 12 year old boys who were left stranded until after midnight on a major interstate. The driver had no flares or emergency equipment and the kicker....he RAN OUT OF GAS!!! Luckily, we had a police officer on board who took it upon himself to call for police support. Again, if you decide to book with this company, you can kick yourself later...consider yourself warned.

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I would give 0 stars, if it were an option. Over a month ago, I reserved a shuttle bus to use for my wedding guests. They sent a quote, I approved it and signed a contract. I contacted them a couple weeks later because I hadn't yet received a final confirmation from them. They said they were busy and would get to it soon, but that everything was fine. A couple more weeks passed and I still didn't get anything from them. I called again and they told me that they no longer had the vehicle available that they had quoted me over a month ago. I was livid. They offered an alternative for $200 more. No thanks. I will never use this company and I warn anyone else about using them, as I see my situation has happened to a number of other people. DO NOT DO BUSINESS WITH THIS COMPANY. YOU WILL BE DISAPPOINTED.

1
★☆☆☆☆

I would give 0 stars, if it were an option. Over a month ago, I reserved a shuttle bus to use for my wedding guests. They sent a quote, I approved it and signed a contract. I contacted them a couple weeks later because I hadn't yet received a final confirmation from them. They said they were busy and would get to it soon, but that everything was fine. A couple more weeks passed and I still didn't get anything from them. I called again and they told me that they no longer had the vehicle available that they had quoted me over a month ago. I was livid. They offered an alternative for $200 more. No thanks. I will never use this company and I warn anyone else about using them, as I see my situation has happened to a number of other people. DO NOT DO BUSINESS WITH THIS COMPANY. YOU WILL BE DISAPPOINTED.

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I will not be ever soliciting the services of this company nor recommending it. We made our reservation in Feb and everything seemed to be perfect. Since our group was going to be visiting NY I was very pleased that the company was in NY therefore expecting to have a driver that knew their way around. Things started to fall apart when I called a couple of weeks before our trip and asked to see the bus depot or an example of the bus that we would be using for our trip in person. I received the run around and ended being yelled at and treated like a child for making such a "ridiculous" request. On the day of our trip the bus was 2 1/2 hours late due to dispatch messing up the itinerary in the system. The company that provided our transportation was subcontracted locally and turned out that the driver knew nothing of our itinerary, trip plans, or navigating the city of NY. This resulted in serious delays! Though we were told that tolls were included in our fee, the bus driver said that they did not know anything about that and required us to pay them. When I called dispatch to get the issue resolved I was met with another yelling, unprofessional employee (Marty) who did absolutely nothing. I was later told by Donna Yehia that I would be reimbursed but our trip ended a month ago and I still haven't received reimbursement. Our trip was over shadowed by constant lies, confusion, and unprofessionalism. I am amazed that this company has managed to survive!!

1
★☆☆☆☆

I will not be ever soliciting the services of this company nor recommending it. We made our reservation in Feb and everything seemed to be perfect. Since our group was going to be visiting NY I was very pleased that the company was in NY therefore expecting to have a driver that knew their way around. Things started to fall apart when I called a couple of weeks before our trip and asked to see the bus depot or an example of the bus that we would be using for our trip in person. I received the run around and ended being yelled at and treated like a child for making such a "ridiculous" request. On the day of our trip the bus was 2 1/2 hours late due to dispatch messing up the itinerary in the system. The company that provided our transportation was subcontracted locally and turned out that the driver knew nothing of our itinerary, trip plans, or navigating the city of NY. This resulted in serious delays! Though we were told that tolls were included in our fee, the bus driver said that they did not know anything about that and required us to pay them. When I called dispatch to get the issue resolved I was met with another yelling, unprofessional employee (Marty) who did absolutely nothing. I was later told by Donna Yehia that I would be reimbursed but our trip ended a month ago and I still haven't received reimbursement. Our trip was over shadowed by constant lies, confusion, and unprofessionalism. I am amazed that this company has managed to survive!!

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Do not use! US Coachways NEVER SHOWED up for my wedding after paying for and booking months in advance.
I called to confirm time, date, and pick up locations on numerous occassions and when my wedding day came, they were a no-show.
What made matters worse is that I had a destination wedding, transporting 100+ guests to and from their hotels to the reception venue. There were 100 guests left stranded in an area where taxi cabs aren't readily available.
In addition, I paid for a cocktail hour that was never used...guests who were stranded outside their hotels waiting for 2 hours for a bus to never show up, and a very unhappy bride! NEVER USE THIS COMPANY! I have yet to be reimbursed the money paid and have lost thousands of dollars.

1
★☆☆☆☆

Do not use! US Coachways NEVER SHOWED up for my wedding after paying for and booking months in advance.
I called to confirm time, date, and pick up locations on numerous occassions and when my wedding day came, they were a no-show.
What made matters worse is that I had a destination wedding, transporting 100+ guests to and from their hotels to the reception venue. There were 100 guests left stranded in an area where taxi cabs aren't readily available.
In addition, I paid for a cocktail hour that was never used...guests who were stranded outside their hotels waiting for 2 hours for a bus to never show up, and a very unhappy bride! NEVER USE THIS COMPANY! I have yet to be reimbursed the money paid and have lost thousands of dollars.

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My company booked US Coachways for the first time and we couldn't be happier with the outcome. They were early for the first pickup, very friendly, and accommodating to everyone riding the bus. We had luggage and approximately 30 boxes to load on the bus and it was not a problem. They were early for the second pickup and even got us back to our destination safely and earlier than expected. One of our riders left his cell phone on the bus and the driver waited around so that he can come back and retrieve it. We have no complaints about US Coachways and definitely plan on booking them next time we need a charter bus.

5
★★★★★

My company booked US Coachways for the first time and we couldn't be happier with the outcome. They were early for the first pickup, very friendly, and accommodating to everyone riding the bus. We had luggage and approximately 30 boxes to load on the bus and it was not a problem. They were early for the second pickup and even got us back to our destination safely and earlier than expected. One of our riders left his cell phone on the bus and the driver waited around so that he can come back and retrieve it. We have no complaints about US Coachways and definitely plan on booking them next time we need a charter bus.

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Used US Coachways charter bus for a family reunion. They made life so much easier for transporting everyone around the city. We all could not be happier for their service. It was a three day event and everyday they were on time with a clean bus and a friendly driver. What a difference it made not to have to drive.

5
★★★★★

Used US Coachways charter bus for a family reunion. They made life so much easier for transporting everyone around the city. We all could not be happier for their service. It was a three day event and everyday they were on time with a clean bus and a friendly driver. What a difference it made not to have to drive.

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I needed a chart bus for a large group of people and decided to go with US Coachways. They not only had the best price, they turned out to be a very professional company that takes great care in making sure they do things right. I felt completely save in their bus and the driver was excellent. I will never shop around for a different company again. Even if in the future if they raise their prices they are worth every penny.

5
★★★★★

I needed a chart bus for a large group of people and decided to go with US Coachways. They not only had the best price, they turned out to be a very professional company that takes great care in making sure they do things right. I felt completely save in their bus and the driver was excellent. I will never shop around for a different company again. Even if in the future if they raise their prices they are worth every penny.

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Message from US Coachways

US Coachways offers an extensive selection of vehicles such as 24 passenger charter buses, 49 passenger charter buses, 56 passenger charter buses, party buses. We also offer exotic limousine buses and limo's, with room for groups of 14 to 40 passengers.. Buses,School Buses,Party Buses,56 Passenger Buses,28 Passenger Buses,49 Passenger Buses,24 Passenger Party Bus,Limousines. ADA Accessible.

Key Points

  • Luxury Coaches at Affordable Prices!
 

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