Superior Moving Systems Inc

★★★★★
  • 607 Ellis Rd Ste 54A

    Durham, NC 27703

    Map & Directions
  • 919-598-6683

About Superior Moving Systems Inc

Categories
  • Machinery Movers & Erectors
  • Moving Companies
  • Storage
Details
  • Relocation Services
  • Moving Supplies

Transportation & Storage

Transportation & Storage
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Earlier this year, we had a very sudden job change that required a move on very short notice. We made the usual rookie mistake and signed up for a website, and I had no idea then that over-the-phone estimates were unusual.

I received my best estimate from Superior Moving Systems- about 2500 for a move from Ca to MI. I googled and found nothing negative.

The woman was nice, and promised us free crating for our television and other items. She gave our estimate based on weight (I did know to avoid cf estimates, but you know how it ends already) She promised they only used their own trucks and did not broker jobs. She told me the job would be loaded and unloaded from the same truck. She also promised my estimate would hold as long as the inventory I gave was correct.

The truck showed up a day early with a pair of temp workers and commenced loading. The driver seemed like a good guy, and made a great show of concern for my belongings. After a number of things were loaded, he came to me and solemnly announced we would exceed the estimate. He gave me an estimate sheet with an inventory if TEN BOXES and a few pieces of furniture. I had given them a precise count of 160-odd boxes, including sizes. I was furious, but I now had no time to remove the items or call other companies, and I also assumed (stupidly) that my deposit was non-refundable.

So everything was loaded, and I was presented with a new estimate double the original. Unlike the first, this new estimate was calculated in cubic feet. The driver promised me that the final charge would be based on actual weight.

The driver seemed pretty concerned and at this point I trusted that there had just been some miscommunication or clerical error. He hurriedly had me sign the inventory sheets, telling me he was in a rush to get on the road in order to make our move-in date. (Yes, i was THAT trusting) I discovered after the driver left that I was charged for the "free" crating, despite discussing the issue with him prior.

So we piled in the car and headed for Michigan. We secured our new house and waited for the movers to call. After our "due date" came and went with no communication, I finally got a live person on the phone, who told me the truck had not left Ca. A few hours later, I received a call from Ben (who appears to be the owner, yet bills himself the 'dispatcher"), telling me not to worry, the truck was in Texas and would arrive imminently.

It didn't arrive for another week, and when it did, it was another company's truck, with another driver. This driver was apologetic and seemed honest enough, but as they started unloading, item after item came out in unbelievably horrid condition.

Some of the highlights of the damage:

The pedestal of my antique table was apparently dropped- it looked like it had gone down a flight of stairs. There was a deep split, and some genius tried to cover this up by applying a liberal slop of gorilla glue, which leaked all over and glued the moving blanket to the pedestal.

Several of the boxes were so badly water damaged they were gaping open. Many items were destroyed by mildew or missing.

A card file containing book notes was spilled. Another box had been opened and the cards crammed inside- wet, bent, and walked on.

One box containing personal items was opened and items were missing. A snide note was left in their place.

Furniture was cracked, broken, scraped, missing paint and parts. Almost nothing made it through without obvious damage. They did manage not to wreck my empire dressers.

When my mattress was being packed, the driver convinced me to use a mattress bag by telling me the truck might have bedbugs from other clients. It arrived sans bag, bent, bulging, and filthy.

Even at the paltry 60 cents/lb claim allowance, the damages come to over $600 (not including the shipping charges)

Here's the best part: when it came time to pay, there was no weight available. the driver insisted on payment of the full "estimated" amount in postal money orders (whereas before they were happy to take my Amex and personal check). Despite seeming nice, the driver refused to stick around while I inspected boxes for damaged items. He claimed to be in a great rush and spent the next hour idling out front.

"Concerned" company man Sam promised to return my calls about missing items and never called. "Robert" in claims sent me claim forms by mail after numerous inquiries, with a note asking me to send them to his apartment. (!)

It was only after talking to a friend at the DOT that I learned how much of this nonsense was illegal. I did some more extensive research and discovered that Superior is in fact the same as "Arrow van lines," a company I purposely tried to avoid, and an outfit out of Brooklyn called NBA moving.

TL;DR: thought I did my due diligence, got scammed anyway

1
★☆☆☆☆

Earlier this year, we had a very sudden job change that required a move on very short notice. We made the usual rookie mistake and signed up for a website, and I had no idea then that over-the-phone estimates were unusual.

I received my best estimate from Superior Moving Systems- about 2500 for a move from Ca to MI. I googled and found nothing negative.

The woman was nice, and promised us free crating for our television and other items. She gave our estimate based on weight (I did know to avoid cf estimates, but you know how it ends already) She promised they only used their own trucks and did not broker jobs. She told me the job would be loaded and unloaded from the same truck. She also promised my estimate would hold as long as the inventory I gave was correct.

The truck showed up a day early with a pair of temp workers and commenced loading. The driver seemed like a good guy, and made a great show of concern for my belongings. After a number of things were loaded, he came to me and solemnly announced we would exceed the estimate. He gave me an estimate sheet with an inventory if TEN BOXES and a few pieces of furniture. I had given them a precise count of 160-odd boxes, including sizes. I was furious, but I now had no time to remove the items or call other companies, and I also assumed (stupidly) that my deposit was non-refundable.

So everything was loaded, and I was presented with a new estimate double the original. Unlike the first, this new estimate was calculated in cubic feet. The driver promised me that the final charge would be based on actual weight.

The driver seemed pretty concerned and at this point I trusted that there had just been some miscommunication or clerical error. He hurriedly had me sign the inventory sheets, telling me he was in a rush to get on the road in order to make our move-in date. (Yes, i was THAT trusting) I discovered after the driver left that I was charged for the "free" crating, despite discussing the issue with him prior.

So we piled in the car and headed for Michigan. We secured our new house and waited for the movers to call. After our "due date" came and went with no communication, I finally got a live person on the phone, who told me the truck had not left Ca. A few hours later, I received a call from Ben (who appears to be the owner, yet bills himself the 'dispatcher"), telling me not to worry, the truck was in Texas and would arrive imminently.

It didn't arrive for another week, and when it did, it was another company's truck, with another driver. This driver was apologetic and seemed honest enough, but as they started unloading, item after item came out in unbelievably horrid condition.

Some of the highlights of the damage:

The pedestal of my antique table was apparently dropped- it looked like it had gone down a flight of stairs. There was a deep split, and some genius tried to cover this up by applying a liberal slop of gorilla glue, which leaked all over and glued the moving blanket to the pedestal.

Several of the boxes were so badly water damaged they were gaping open. Many items were destroyed by mildew or missing.

A card file containing book notes was spilled. Another box had been opened and the cards crammed inside- wet, bent, and walked on.

One box containing personal items was opened and items were missing. A snide note was left in their place.

Furniture was cracked, broken, scraped, missing paint and parts. Almost nothing made it through without obvious damage. They did manage not to wreck my empire dressers.

When my mattress was being packed, the driver convinced me to use a mattress bag by telling me the truck might have bedbugs from other clients. It arrived sans bag, bent, bulging, and filthy.

Even at the paltry 60 cents/lb claim allowance, the damages come to over $600 (not including the shipping charges)

Here's the best part: when it came time to pay, there was no weight available. the driver insisted on payment of the full "estimated" amount in postal money orders (whereas before they were happy to take my Amex and personal check). Despite seeming nice, the driver refused to stick around while I inspected boxes for damaged items. He claimed to be in a great rush and spent the next hour idling out front.

"Concerned" company man Sam promised to return my calls about missing items and never called. "Robert" in claims sent me claim forms by mail after numerous inquiries, with a note asking me to send them to his apartment. (!)

It was only after talking to a friend at the DOT that I learned how much of this nonsense was illegal. I did some more extensive research and discovered that Superior is in fact the same as "Arrow van lines," a company I purposely tried to avoid, and an outfit out of Brooklyn called NBA moving.

TL;DR: thought I did my due diligence, got scammed anyway

Was this review helpful to you?
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.

Movers were on time, professional and careful.

2
★★★★★

Movers were on time, professional and careful.

on Service Magic

.

Everything went smoothly-- no problems at all. Cordial, nice folks to work with.

2
★★★★★

Everything went smoothly-- no problems at all. Cordial, nice folks to work with.

on Service Magic

.

A very good experience...not cheap,but very good.

2
★★★★☆

A very good experience...not cheap,but very good.

on Service Magic

.

They were great at communicating by email, arrived on time as scheduled, moved the piano quickly and carefully and the movers were really accomodating and pleasant.

2
★★★★★

They were great at communicating by email, arrived on time as scheduled, moved the piano quickly and carefully and the movers were really accomodating and pleasant.

on Service Magic

.

These folks were absolutely wonderful. They were especially careful with the piano, despite it being over 800lbs and over seven feet long. More important to me, they were very knowledgeable about how to move the piano correctly, and they brought enough people (four) to handle the job. I can't recommend their service highly enough.

2
★★★★★

These folks were absolutely wonderful. They were especially careful with the piano, despite it being over 800lbs and over seven feet long. More important to me, they were very knowledgeable about how to move the piano correctly, and they brought enough people (four) to handle the job. I can't recommend their service highly enough.

on Service Magic

.

We just used Superior Moving Systems to move out of one house into another, which was a 2 day move. They were fantastic! The men on both days worked quickly and were so nice and helpful it was unbelievable. I HIGHLY recommend them to anyone who is moving, their prices were the best and they exceeded all of my expectations!

2
★★★★★

We just used Superior Moving Systems to move out of one house into another, which was a 2 day move. They were fantastic! The men on both days worked quickly and were so nice and helpful it was unbelievable. I HIGHLY recommend them to anyone who is moving, their prices were the best and they exceeded all of my expectations!

on Service Magic

.

These guys moved even my heaviest items with ease. They took great care with my antiques, and were a pleasure to work with.

2
★★★★★

These guys moved even my heaviest items with ease. They took great care with my antiques, and were a pleasure to work with.

on Service Magic

.

Best move ever. Thanks!

2
★★★★★

Best move ever. Thanks!

on Service Magic

.

Have not moved yet. I will update this rating when job is complete.

2
★★★★★

Have not moved yet. I will update this rating when job is complete.

on Service Magic

 

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