PC Nerds

★★★★★
  • 231 High St

    Brookline, MA 02445

    Map & Directions
  • 617-953-5334

Computer & Internet Services

Computer & Internet Services
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I called PC Nerds, set up and emergency call with Paul and the rest is history! Paul has now rescued two of our work computers.

5
★★★★★

I called PC Nerds, set up and emergency call with Paul and the rest is history! Paul has now rescued two of our work computers.

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We had a hard drive fail on us Monday. We took it to Paul on Tuesday and he had all of our data back on Thursday. Paul was extremely fair with pricing and provided exceptional service. Don??t hesitate to work with him and the team at PC Nerds!

5
★★★★★

We had a hard drive fail on us Monday. We took it to Paul on Tuesday and he had all of our data back on Thursday. Paul was extremely fair with pricing and provided exceptional service. Don??t hesitate to work with him and the team at PC Nerds!

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.

Paul did an excellent job removing a nasty virus that had completely shut down my computer. He returned my phone calls immediately. His prices were good, and he did the work quickly. I will definitely call again if anything else happens to my computer.

5
★★★★★

Paul did an excellent job removing a nasty virus that had completely shut down my computer. He returned my phone calls immediately. His prices were good, and he did the work quickly. I will definitely call again if anything else happens to my computer.

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My experience with Paul from PC Nerds has been exceptional! He has helped me with both my business computers and my personal computer. I would recommend Paul and PC Nerds to anyone that needs assistance in resolving any computer issue - they are the best!!

5
★★★★★

My experience with Paul from PC Nerds has been exceptional! He has helped me with both my business computers and my personal computer. I would recommend Paul and PC Nerds to anyone that needs assistance in resolving any computer issue - they are the best!!

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I've used Paul and PC Nerds for numerous years now and he's always come through for me. Even recommended him to our office and he's just marvelous. This time around my hard drive crashed (nothing I did I was told) and everything was gone. No kids' pictures, no music, no documents. Nothing. He was able to get all my data back and I'm EXTREMELY grateful. Thanks once again Paul and may I not need you too soon. If i do, though, I know you'll help. :)

2
★★★★★

I've used Paul and PC Nerds for numerous years now and he's always come through for me. Even recommended him to our office and he's just marvelous. This time around my hard drive crashed (nothing I did I was told) and everything was gone. No kids' pictures, no music, no documents. Nothing. He was able to get all my data back and I'm EXTREMELY grateful. Thanks once again Paul and may I not need you too soon. If i do, though, I know you'll help. :)

.

Paul is very competent, ready to help, pleasant, did a very good repair job

BUT inexplicably, despite numerous calls

-did not return 2 disks I asked him/paid for to erase
-did not provide a bill
-did not respond ed
Better Business Bureau could not help him to do the right thing either.

1
★★☆☆☆

Paul is very competent, ready to help, pleasant, did a very good repair job

BUT inexplicably, despite numerous calls

-did not return 2 disks I asked him/paid for to erase
-did not provide a bill
-did not respond ed
Better Business Bureau could not help him to do the right thing either.

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Wonderful, high quality help on my computer, as well as exceptional customer service. He is extremely knowledgeable, calm and a great teacher. LOVE, LOVE, LOVE the PC Nerds!!!

2
★★★★★

Wonderful, high quality help on my computer, as well as exceptional customer service. He is extremely knowledgeable, calm and a great teacher. LOVE, LOVE, LOVE the PC Nerds!!!

.

I have had Paul of PC Nerds work with my home network system for the past 3 months and the service has been second to none. I have used other techs in past years and there is no comparison. Past techs took advantage of my lack of knowledge and inexperience (I am an older user) and really took advantage, charging me so much money I probably could have bought 3 new computers by the time I was done. Not with Paul, he explains what is going on every step of the way, made using my system so much easier for me and did not over charge me at all. He even came back when there was a problem and did not charge me for the visit. Paul is not only so experienced with all computers (PC's and MAC's) and their various issues, he has the utmost integrity and he is a pleasure to work with. I recently replaced my old PC, which finally had had it after many years, with a MAC and Paul guided me every step of the way, from helping me purchase the right machine to set up and some basic lessons. I am becoming quite adept, thanks to his expertise and patience. The fact that Paul has so much experience with both PC's and MAC's is great. I have hired Paul to work on our PC network at my job in a large teaching hospital here in Boston. He is a great guy, a fantastic communicator and he knows his stuff!
If Paul is a little late, he will call. He cannot always guarantee when the job before you will be done, just as he cannot guarantee that the person after you might not have to wait a bit. He never knows what he is getting into so give him a window of time. He will always call if he is running behind in a job.
I cannot say enough about Paul- he is the best tech I have ever worked with and he has taught me so much. I highly recommend him. AEH

2
★★★★★

I have had Paul of PC Nerds work with my home network system for the past 3 months and the service has been second to none. I have used other techs in past years and there is no comparison. Past techs took advantage of my lack of knowledge and inexperience (I am an older user) and really took advantage, charging me so much money I probably could have bought 3 new computers by the time I was done. Not with Paul, he explains what is going on every step of the way, made using my system so much easier for me and did not over charge me at all. He even came back when there was a problem and did not charge me for the visit. Paul is not only so experienced with all computers (PC's and MAC's) and their various issues, he has the utmost integrity and he is a pleasure to work with. I recently replaced my old PC, which finally had had it after many years, with a MAC and Paul guided me every step of the way, from helping me purchase the right machine to set up and some basic lessons. I am becoming quite adept, thanks to his expertise and patience. The fact that Paul has so much experience with both PC's and MAC's is great. I have hired Paul to work on our PC network at my job in a large teaching hospital here in Boston. He is a great guy, a fantastic communicator and he knows his stuff!
If Paul is a little late, he will call. He cannot always guarantee when the job before you will be done, just as he cannot guarantee that the person after you might not have to wait a bit. He never knows what he is getting into so give him a window of time. He will always call if he is running behind in a job.
I cannot say enough about Paul- he is the best tech I have ever worked with and he has taught me so much. I highly recommend him. AEH

.

I dealt exclusively with Paul. I expected to bring my computer to him but he said he could come to me that same day (no extra charge).

Paul was about 30 minutes late but he called twice to let me know he was running late. That was fine, he was squeezing me in on short notice.

Paul was personable and professional. Just a nice guy, hard-working, and definitely knows what he's doing. He was thorough in explaining the problem and what he was doing. He had given me an estimate over the phone and stuck to it. He stressed that the new parts were warrantied and that I should not hesitate to call if I encountered further problems.

My computer's running great. The part he put in is an upgrade from the original and the computer is noticeably quieter. The price was more than reasonable. I will definitely call Paul in the future and would heartily recommend him.

You know how sometimes you meet someone and you can tell, immediately, that this is a person of integrity - honest and genuine? So it is with Paul. Highly recommended!

2
★★★★★

I dealt exclusively with Paul. I expected to bring my computer to him but he said he could come to me that same day (no extra charge).

Paul was about 30 minutes late but he called twice to let me know he was running late. That was fine, he was squeezing me in on short notice.

Paul was personable and professional. Just a nice guy, hard-working, and definitely knows what he's doing. He was thorough in explaining the problem and what he was doing. He had given me an estimate over the phone and stuck to it. He stressed that the new parts were warrantied and that I should not hesitate to call if I encountered further problems.

My computer's running great. The part he put in is an upgrade from the original and the computer is noticeably quieter. The price was more than reasonable. I will definitely call Paul in the future and would heartily recommend him.

You know how sometimes you meet someone and you can tell, immediately, that this is a person of integrity - honest and genuine? So it is with Paul. Highly recommended!

Pros: Honest, competent, and reasonably priced

.

Had my computer serviced before by a popular retail chain (which shall go unnamed) and they lost my data and charged me way too much. Needless to say when my hard drive crashed again a year later I asked a friend who recommended me to this company. They returned my computer in two days with all of my data back on it and helped me reconnect my printer and internet connection. I was in business again and they didn't even charge me half of what those other clowns did. Since my entire life was on my computer I can honestly say that they saved my life. Thanks. guys!

2
★★★★☆

Had my computer serviced before by a popular retail chain (which shall go unnamed) and they lost my data and charged me way too much. Needless to say when my hard drive crashed again a year later I asked a friend who recommended me to this company. They returned my computer in two days with all of my data back on it and helped me reconnect my printer and internet connection. I was in business again and they didn't even charge me half of what those other clowns did. Since my entire life was on my computer I can honestly say that they saved my life. Thanks. guys!

Pros: You name it.

Cons: None that come to mind.

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Came over on short notice and fixed a ton of problems that were plagueing my computer. Priced right too.

2
★★★★★

Came over on short notice and fixed a ton of problems that were plagueing my computer. Priced right too.

Pros: Quick and knowledgable. Explain stuff well. Good prices.

Cons: 15 minutes late but so what.

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Paul could not have been more cordial over the phone when I called to set up a day and time for a follow-up appointment for my PC. When I called him two hours after he was scheduled to show he said he was busy and offered another appointment time for later in the week, for which he then did not show or call. When I called him a couple weeks later he offered me another appointment time, which he canceled with five minutes notice. He then offered another appointment and said he would be sure to be there. For this one he did not show or call either. I was treated horrendously.

0
★☆☆☆☆

Paul could not have been more cordial over the phone when I called to set up a day and time for a follow-up appointment for my PC. When I called him two hours after he was scheduled to show he said he was busy and offered another appointment time for later in the week, for which he then did not show or call. When I called him a couple weeks later he offered me another appointment time, which he canceled with five minutes notice. He then offered another appointment and said he would be sure to be there. For this one he did not show or call either. I was treated horrendously.

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Had this company come over a few times for our office and they saved us every time. Like the fact that they get right to the problem and that even if they don't have an answer right away it takes them little time to find one and solve our problem. Thanks guys for all you've done.

2
★★★★★

Had this company come over a few times for our office and they saved us every time. Like the fact that they get right to the problem and that even if they don't have an answer right away it takes them little time to find one and solve our problem. Thanks guys for all you've done.

Pros: Can solve nearly anything we throw at them.

Cons: Can't think of any.

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If you call PC Nerds, ask for Paul. Other staff members had poor customer service skills and were very bad at returning my phone calls and seemed to have poor communication with each other (quoted me different prices and never called back on time). When the owner, Paul, checked out the laptop and reviewed the service I was getting, he called me and apologized and even gave a discounted price for the service. I'd recommend PC Nerds if you deal ONLY with Paul (the owner). He mentioned they were short-staffed at the time, so this was probably a big factor in the poor service. Therefore, if you do call PC Nerds, I'd recommend being very direct in your initial conversation about if they are busy and will have the time to fix your computer in a timely manner.

2
★★★★☆

If you call PC Nerds, ask for Paul. Other staff members had poor customer service skills and were very bad at returning my phone calls and seemed to have poor communication with each other (quoted me different prices and never called back on time). When the owner, Paul, checked out the laptop and reviewed the service I was getting, he called me and apologized and even gave a discounted price for the service. I'd recommend PC Nerds if you deal ONLY with Paul (the owner). He mentioned they were short-staffed at the time, so this was probably a big factor in the poor service. Therefore, if you do call PC Nerds, I'd recommend being very direct in your initial conversation about if they are busy and will have the time to fix your computer in a timely manner.

Pros: Picked up my computer

Cons: Some staff members NOT friendly, service took longer than expected

.

48 hours from deadline my harddrive crashed and I lost all my data! Without visuals, my presentation would have been no more exciting than watching airline stewardesses dictating emergency evacuation. I called a friend that knows computers and he recommended PC Nerds, who manage his office network, and speak to Paul, who really knows his stuff. My computer got picked up that night and brought back the next morning before I went to work! When called to thank my friend, he couldn't believe that my data recovery was only $250. He said it’s usually a flat rate between $600-$1200! Wow! I wasn't charged for the emergency turn-around, travel, pick-up or drop-off, and Paul was everything but a "nerd!" At $75/hr I will never again say "you get what you pay for" because this job was worth 10 times that! Thank you PC Nerds for saving my job!

2
★★★★★

48 hours from deadline my harddrive crashed and I lost all my data! Without visuals, my presentation would have been no more exciting than watching airline stewardesses dictating emergency evacuation. I called a friend that knows computers and he recommended PC Nerds, who manage his office network, and speak to Paul, who really knows his stuff. My computer got picked up that night and brought back the next morning before I went to work! When called to thank my friend, he couldn't believe that my data recovery was only $250. He said it’s usually a flat rate between $600-$1200! Wow! I wasn't charged for the emergency turn-around, travel, pick-up or drop-off, and Paul was everything but a "nerd!" At $75/hr I will never again say "you get what you pay for" because this job was worth 10 times that! Thank you PC Nerds for saving my job!

Pros: Knowledgeable, Courteous, Informative

.

Been with this company for years now. They have always been there for us when we needed them (even when we call at 6am), and have gotten us out more jams/disasters than we care to remember. Easy to deal with, very trustworthy, and they have more than reasonable prices. Wouldn't use anyone else.

2
★★★★★

Been with this company for years now. They have always been there for us when we needed them (even when we call at 6am), and have gotten us out more jams/disasters than we care to remember. Easy to deal with, very trustworthy, and they have more than reasonable prices. Wouldn't use anyone else.

Pros: reliable, honest, knowledgeable

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My daughter needed her laptop fixed for a business trip she was taking in under two days and was frantic for help- it was Saturday afternoon and she was leaving Monday morning - so we called a few places that told us they needed at least a week before they could even look at it. When I called these guys they arranged pick-up that same night, diagnosed the problem on the spot, ordered the part she needed for overnight delivery (so it came on Mon.), fixed it and sent it overnight to the hotel my daughter was staying at, so she could have it Tuesday morning in time for her meeting that afternoon. The guy we dealt with was very pleasant, honest and informative. I will definitely call them again.

2
★★★★★

My daughter needed her laptop fixed for a business trip she was taking in under two days and was frantic for help- it was Saturday afternoon and she was leaving Monday morning - so we called a few places that told us they needed at least a week before they could even look at it. When I called these guys they arranged pick-up that same night, diagnosed the problem on the spot, ordered the part she needed for overnight delivery (so it came on Mon.), fixed it and sent it overnight to the hotel my daughter was staying at, so she could have it Tuesday morning in time for her meeting that afternoon. The guy we dealt with was very pleasant, honest and informative. I will definitely call them again.

Pros: Fast, Honest, Experienced

.

The services that they offer do not include the problem that I had, but they were so nice and helpful in their customer service. I had a printer problem. When I called up, the guy I spoke to said that they do not fix printers anymore. However, he went out of his way to talk to me about my printer problem. Then, he said he would do some Internet searching and would call me back if he found some info. In about 20 minutes, I received a call with some websites I could go to with information about my particular problem. He probably spent 1/2 hour on my issue-- all for free and he was so friendly. Best Buy and MicroCenter blew me off when I called. I would definitely call these guys if I end up having a computer problem.

2
★★★★★

The services that they offer do not include the problem that I had, but they were so nice and helpful in their customer service. I had a printer problem. When I called up, the guy I spoke to said that they do not fix printers anymore. However, he went out of his way to talk to me about my printer problem. Then, he said he would do some Internet searching and would call me back if he found some info. In about 20 minutes, I received a call with some websites I could go to with information about my particular problem. He probably spent 1/2 hour on my issue-- all for free and he was so friendly. Best Buy and MicroCenter blew me off when I called. I would definitely call these guys if I end up having a computer problem.

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Overall great experience. They helped me pinpoint the problem over the phone before they sent someone out, and once here they didn't waste time. Came in, fixed it quickly and didn't charge much either. Highly recommended.

2
★★★★★

Overall great experience. They helped me pinpoint the problem over the phone before they sent someone out, and once here they didn't waste time. Came in, fixed it quickly and didn't charge much either. Highly recommended.

Pros: knowledgeable, friendly, good price

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Spoke to three other companies before I called this one, but chose this one cause they seemed to know exactly the kind of problem I was having and were friendlier than the others. Got someone out here the same day and took care of it in a couple of hours.
Would call them again.

2
★★★★★

Spoke to three other companies before I called this one, but chose this one cause they seemed to know exactly the kind of problem I was having and were friendlier than the others. Got someone out here the same day and took care of it in a couple of hours.
Would call them again.

Pros: knowledgeable, good price, punctual

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I called on a Wednesday morning, spoke to a friendly person about my problem and I was amazed that they were actually going to send someone out to my house to fix the problem that afternoon. Wow, I thought, until that afternoon came and no one showed up. So I called back and the person I spoke to apparently had no knowledge of my previous call but said someone would be there in 30 minutes. Here I am, 90 minutes later, they won't answer their phone, and I've wasted an entire day without a working PC thanks to this so-called "business". Finally, in the early evening, the owner himself came out and worked on my computer, and although I really appreciate the late hours he put in to fix it, and their prices were reasonable, I am skeptical about using their services again.

1
★★★☆☆

I called on a Wednesday morning, spoke to a friendly person about my problem and I was amazed that they were actually going to send someone out to my house to fix the problem that afternoon. Wow, I thought, until that afternoon came and no one showed up. So I called back and the person I spoke to apparently had no knowledge of my previous call but said someone would be there in 30 minutes. Here I am, 90 minutes later, they won't answer their phone, and I've wasted an entire day without a working PC thanks to this so-called "business". Finally, in the early evening, the owner himself came out and worked on my computer, and although I really appreciate the late hours he put in to fix it, and their prices were reasonable, I am skeptical about using their services again.

Pros: on-site service, reasonable price

Cons: tardy

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Had a very infected computer that couldn't even boot up properly. These guys took care of it quickly and it runs better than it ever did. Highly recommend.

2
★★★★★

Had a very infected computer that couldn't even boot up properly. These guys took care of it quickly and it runs better than it ever did. Highly recommend.

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