Silver Marble & Granite

★★★☆☆
  • 45700 Woodland Rd # 100

    Sterling, VA 20166

    Map & Directions
  • 703-444-8780

About Silver Marble & Granite

Categories
  • Kitchen Utensils
  • Home Improvement Stores
  • Wholesale Kitchen Cabinets
  • Fixtures
Details
  • Bathroom Remodeling Contractors
  • Kitchen Remodeling Contractors
  • Kitchen Cabinets

Home & Garden

Home & Garden
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They did an excellent job on the granite, but like the other reviewer their plumber was terrible, he did not install the sinks correctly and the garbage disposal was crooked. Silver did not support me in getting this resolved. They said to go through the plumber directly who told me to go through Silver. I got caught in the middle. I ended with a leak, water damage and a 1000.00 water damage repair bill.

2
★★☆☆☆

They did an excellent job on the granite, but like the other reviewer their plumber was terrible, he did not install the sinks correctly and the garbage disposal was crooked. Silver did not support me in getting this resolved. They said to go through the plumber directly who told me to go through Silver. I got caught in the middle. I ended with a leak, water damage and a 1000.00 water damage repair bill.

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I will NEVER do business with this company again. the majority of their process has been a train wreck. Initially, the consultation went great with Eric and the owner of the company Osman. I made a down payment on having granite and a new tile backsplash installed in my kitchen along with a new sink. The granite installation went in smoothly. Once the granite was installed, I paid the remaining balance on the project. The plumber was supposed to come at 3pm to finalize the sink. He never showed up. At 4pm I called Eric to let him know, and Eric told me he was 15 minutes away. I finally received a call from the Plumber at 5pm telling me he was leaving from Washington DC. Its obviously that Eric (the sales person) lied to me, or was lied to by his subcontractor. I spoke with Osman (the owner) who setup a new plumber/tile layer for the next morning at 9am. The subcontractor showed up on time at 9am, but he had no materials with him to lay the tile. He tried asking my wife for $100 to go buy the the materials. My wife called Eric and Osman and explained the situation. Eric spoke with the subcontractor and allegedly told him Silver Marble and Granite is covering the costs of the materials. After they hung up, the subcontractor was still asking for more money from my wife, obviously making her uncomfortable. He also claimed that the ring was missing from the new stainless steel sink and that he would have to take the ring from the old sink which was gold. Gold and stainless do not look good together, so we told him NOT to do that. He went to Lowes and bought the necessary materials to install the tile. Then, my wife saw him trying to pop the ring out of the old sink and place it in the new sink. I called Eric again to let him know what was going on.

The job is still in the process of being completed, but regardless of how it turns out I would NEVER recommend this company to anybody. The company itself hires unreliable and shady subcontractors to perform the work for them. They appear to care about it any customer services issues you may have, but it is obvious they do not because the subcontractors keep repeating their mistakes. Do yourself a favor and do better due diligence when hiring a granite or tile company. NEVER hire this company.

1
★☆☆☆☆

I will NEVER do business with this company again. the majority of their process has been a train wreck. Initially, the consultation went great with Eric and the owner of the company Osman. I made a down payment on having granite and a new tile backsplash installed in my kitchen along with a new sink. The granite installation went in smoothly. Once the granite was installed, I paid the remaining balance on the project. The plumber was supposed to come at 3pm to finalize the sink. He never showed up. At 4pm I called Eric to let him know, and Eric told me he was 15 minutes away. I finally received a call from the Plumber at 5pm telling me he was leaving from Washington DC. Its obviously that Eric (the sales person) lied to me, or was lied to by his subcontractor. I spoke with Osman (the owner) who setup a new plumber/tile layer for the next morning at 9am. The subcontractor showed up on time at 9am, but he had no materials with him to lay the tile. He tried asking my wife for $100 to go buy the the materials. My wife called Eric and Osman and explained the situation. Eric spoke with the subcontractor and allegedly told him Silver Marble and Granite is covering the costs of the materials. After they hung up, the subcontractor was still asking for more money from my wife, obviously making her uncomfortable. He also claimed that the ring was missing from the new stainless steel sink and that he would have to take the ring from the old sink which was gold. Gold and stainless do not look good together, so we told him NOT to do that. He went to Lowes and bought the necessary materials to install the tile. Then, my wife saw him trying to pop the ring out of the old sink and place it in the new sink. I called Eric again to let him know what was going on.

The job is still in the process of being completed, but regardless of how it turns out I would NEVER recommend this company to anybody. The company itself hires unreliable and shady subcontractors to perform the work for them. They appear to care about it any customer services issues you may have, but it is obvious they do not because the subcontractors keep repeating their mistakes. Do yourself a favor and do better due diligence when hiring a granite or tile company. NEVER hire this company.

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Yuksel was prompt, friendly and professional. Install was perfect with the exception of a corner that needed to be fixed, which they came out immediately and corrected. I have already recommended to a friend.

2
★★★★★

Yuksel was prompt, friendly and professional. Install was perfect with the exception of a corner that needed to be fixed, which they came out immediately and corrected. I have already recommended to a friend.

on Service Magic

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Silver Marble & Granite provided the best quote and performed the work flawlessly. The plumbing was excellently done as well. Worker courtesy was duely noted. A++.

2
★★★★★

Silver Marble & Granite provided the best quote and performed the work flawlessly. The plumbing was excellently done as well. Worker courtesy was duely noted. A++.

on Service Magic

 

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