DHEL Services

★★★★☆
  • 9 Melrose Ave

    Fulton, NY 13069

    Map & Directions
  • 315-532-9025

About DHEL Services

Categories
  • Waste Management Companies
  • Unclassified
Details
  • Maid & Butler Service
  • Window Washing

Unclassified

Unclassified
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4.0 2
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Just wanted to say thank to DHEHServices for a good job. me and my family are very happy will the work being done
we are so happy 5 of my friend now ues DHEL for there cleaning there home to.
Thank you Kayla for a good job

5
★★★★★

Just wanted to say thank to DHEHServices for a good job. me and my family are very happy will the work being done
we are so happy 5 of my friend now ues DHEL for there cleaning there home to.
Thank you Kayla for a good job

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1 out of 1 people found this review helpful.

Business Response:

Thank you George. As for all of your referrals I am very grateful cause I am also getting referrals for others as well from the leads that I got from you!!!
.

The first and the last time we had maid service we were disappointed in what we thought should be cleaned. We talked together about what I would like to have cleaned. Cleaning was done very well, the 2 cleanings in between the first and the second.
I have been trying to get intouch with "K" today, so we can change our date with her on friday, seeing their is so much snow happening. Her phone line has been changed. In the beginning I was disappointed in her work. My husband, wanted to keep her. Since the last visit, he noticed that the area around the toilet was not cleaned as usual as she had done. He noticed a few other things also, that he was disappointed about how they were cleaned. Kayla was going to help me in Organizing a room or two, which we spoke about at her last visit. My husband was upset that the bathroom area, was not cleaned very well at all, not like usually.
I have tried number of times to get Kayla, she is due to come here on the 10th. Kayla is a good worker, however, having the bathroom not cleaned very well and other areas, not being able to get in contact with her, plus the traveling for her to come here, Zane and I feel we need to let Kayla go. I was disappointed that if there was anything sitting on a place, which needed to be dusted, she would not pick them up, dust and return them to their spot. I was really surprised, that the person that hired her, would have to take the things down, and put them back after she had dusted. That didn't make sense to me. My husband was disappointed with the cleaning that was done in October. Kayla has our house key to get in, when she was going to come in while we were gone. Please contact Kayla to return our house key to our mailing adress. Thank-you...She is a good worker, I don't know what happened during the last visit...???/? Plus we are concerned with the travel from Fulton and here...

3
★★★☆☆

The first and the last time we had maid service we were disappointed in what we thought should be cleaned. We talked together about what I would like to have cleaned. Cleaning was done very well, the 2 cleanings in between the first and the second.
I have been trying to get intouch with "K" today, so we can change our date with her on friday, seeing their is so much snow happening. Her phone line has been changed. In the beginning I was disappointed in her work. My husband, wanted to keep her. Since the last visit, he noticed that the area around the toilet was not cleaned as usual as she had done. He noticed a few other things also, that he was disappointed about how they were cleaned. Kayla was going to help me in Organizing a room or two, which we spoke about at her last visit. My husband was upset that the bathroom area, was not cleaned very well at all, not like usually.
I have tried number of times to get Kayla, she is due to come here on the 10th. Kayla is a good worker, however, having the bathroom not cleaned very well and other areas, not being able to get in contact with her, plus the traveling for her to come here, Zane and I feel we need to let Kayla go. I was disappointed that if there was anything sitting on a place, which needed to be dusted, she would not pick them up, dust and return them to their spot. I was really surprised, that the person that hired her, would have to take the things down, and put them back after she had dusted. That didn't make sense to me. My husband was disappointed with the cleaning that was done in October. Kayla has our house key to get in, when she was going to come in while we were gone. Please contact Kayla to return our house key to our mailing adress. Thank-you...She is a good worker, I don't know what happened during the last visit...???/? Plus we are concerned with the travel from Fulton and here...

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Business Response:

I do want to stand in my own defense is that there was a bit of a misunderstanding. Thank you for letting everyone know that things were done good and then saying they weren't. I want you to know that I always did the very best while cleaning your home. I have to say that of all of my clients your the only one that DHEL Services could not satisfy. I am sorry and I hope you find another company that is a great success for you.
 

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