Venetian Stone Works, LLC

★★★★☆
  • 16110 Woodinville Redmond Rd NE

    Woodinville, WA 98072

    Map & Directions
  • 866-596-2898

About Venetian Stone Works, LLC

Categories
  • Home Improvement Stores

Home & Garden

Home & Garden
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Amazing craftsmanship, efficiency and care! Our project required an unusually quick turnaround time and Venetian Stone Works performed flawlessly to get it done. Their team of fabricators and installers worked extended hours to ensure our family had a functioning kitchen in a timely fashion. I wouldn't consider working with another countertop fabrication company for the reasons listed above and the fact that their sales and management staff truly care about the people they work for. Bottom line: Their pricing got us in but their service will keep us coming back and referring them to our friends and family.

5
★★★★★

Amazing craftsmanship, efficiency and care! Our project required an unusually quick turnaround time and Venetian Stone Works performed flawlessly to get it done. Their team of fabricators and installers worked extended hours to ensure our family had a functioning kitchen in a timely fashion. I wouldn't consider working with another countertop fabrication company for the reasons listed above and the fact that their sales and management staff truly care about the people they work for. Bottom line: Their pricing got us in but their service will keep us coming back and referring them to our friends and family.

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They are the best of the best! I am a kitchen and bath designer and I send them all of my clients as they have taken care of even the most difficult clients we have sent them. They installed the granite in my kitchen a few years ago and they did a wonderful job. You can depend on quality and care with Venetian Stone.

5
★★★★★

They are the best of the best! I am a kitchen and bath designer and I send them all of my clients as they have taken care of even the most difficult clients we have sent them. They installed the granite in my kitchen a few years ago and they did a wonderful job. You can depend on quality and care with Venetian Stone.

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Venetian Stone works installation of my countertop and backsplash was completed on 10/22/10 with issues and my emails and phone calls where ignored for four weeks as I attempted to have the outstanding issues resolved. I ended up driving to the store in order to get a response from Venetian Stone Works and attempt to resolve the matter.

I am giving Venetian Stone works one last chance next week to resolve the issue and then I am reversing the charges I put on credit card and going to hire another company to fix the substandard job they performed.

I have spent over ten hours attempting to get Venetian Stone Works to fix the poor craftsmanship of their installation and stone work.

The issues with my installation are:
1) Caulk was not applied to part of the backslash for a 2 inch span.
2) Not enough caulk was placed between the backslash and counter top in several places and in order to get out small debris I have to use a vacuum cleaner.
3) Several shims are not covered like the others making the installation look not uniform when viewed from underneath.
4) The two larger pieces of backsplash were cut too wide and too short in length because of measurement mistakes at template. After the stone was brought back to be ripped to the correct width it was still missed by the crew that they were too short. At a second installation time three days later the installer realized the mistake and was unable to make a butt joint. In an attempt to resolve the matter the installer attempted to make a an inside miter joint but failed after three attempts. After the failed attempts of the installer butted the stone together and filled the gap with epoxy without adequately taping or feathering the seam.
5) The backsplash bottom edge is chipped along the entire length because it was not ground and polished after being ripped and installed this way.

I do not recommend this company to anyone primarily for their lack of customer service and failure to fix minor mistakes due to poor craftsmanship.

1
★☆☆☆☆

Venetian Stone works installation of my countertop and backsplash was completed on 10/22/10 with issues and my emails and phone calls where ignored for four weeks as I attempted to have the outstanding issues resolved. I ended up driving to the store in order to get a response from Venetian Stone Works and attempt to resolve the matter.

I am giving Venetian Stone works one last chance next week to resolve the issue and then I am reversing the charges I put on credit card and going to hire another company to fix the substandard job they performed.

I have spent over ten hours attempting to get Venetian Stone Works to fix the poor craftsmanship of their installation and stone work.

The issues with my installation are:
1) Caulk was not applied to part of the backslash for a 2 inch span.
2) Not enough caulk was placed between the backslash and counter top in several places and in order to get out small debris I have to use a vacuum cleaner.
3) Several shims are not covered like the others making the installation look not uniform when viewed from underneath.
4) The two larger pieces of backsplash were cut too wide and too short in length because of measurement mistakes at template. After the stone was brought back to be ripped to the correct width it was still missed by the crew that they were too short. At a second installation time three days later the installer realized the mistake and was unable to make a butt joint. In an attempt to resolve the matter the installer attempted to make a an inside miter joint but failed after three attempts. After the failed attempts of the installer butted the stone together and filled the gap with epoxy without adequately taping or feathering the seam.
5) The backsplash bottom edge is chipped along the entire length because it was not ground and polished after being ripped and installed this way.

I do not recommend this company to anyone primarily for their lack of customer service and failure to fix minor mistakes due to poor craftsmanship.

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