Matheson Heating and Air Conditioning, Inc.

★★★★☆
Keeping Families Comfortable Since 1946
  • 4307 S Commerce Rd

    Commerce Twp, MI 48382

    Map & Directions
  • 866-363-4868

Automotive

Automotive
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I went with this company based on a recommendation. I had an appointment and they gave me a 4 hour block. When the company called to state they were on their way, they stated they would be arriving at such and such address soon, which wasn't even the address I provided to the company.

We were having a/c problems, due to no fault of our own, but had called them to come fix the problem. I thought when you make an appointment they are coming to fix the problem. Just like when you schedule a doctor appointment because you are sick, while you are there the doctor will diagnose the problem and prescribe appropriate medications to fix the problem.

The tech came out and did nothing but remove some dust build up from the fan motor area with his hands (leaving the mess behind for me to clean up). He never used a vacuum or any other cleaning device.

I was charged $225 for him to come out, remove this dust bunny, put in a filter (2" too small) and to tell me that if the problem isn't fixed that I need to call and have them come out to do something else.

When the a/c failed to cool the house down, I called the company. I was told that the manager would be contacted and I would receive a call back. Instead, I received a call from the same tech who did the work. I mentioned to him that I was expecting the manager to call and he said there was no one there and he was the person on call for the weekend. He stated that the office closed at 4 and I would be able to get a hold of no one but him as the calls would be routed to him.

Since the problem wasn't fixed, I was taken back that I made an appointment, took time off of work, to have someone come out and charge me to not even diagnose the problem.

I asked him if he had looked at the coils, which we thought was the problem to begin with. He stated he was able to take a "peek" at them. This must of been through the 1/4" hole he left behind after moving a seal back and leaving air to escape.

He also stated he would spray down the outside unit, so when I noticed that my water hose was in the same position as before he came, I asked if he did that. He stated he did and used our hose. When I questioned him as to how the hose could be in the same position as it was before he arrived, he then corrected his answer with - oh I couldn't remove the sprayer of the hose, so I went and got my own hose out of the truck. Funny that they carry hoses, but they don't carry the supplies needed to fix the a/c problem.

I have spoke to other people in this line of business and they have all stated that they would have not left without the problem being fixed and that they come prepared to fix all issues.

The company is now closed until Tuesday and I have no air. I am out $225 dollars and am hoping the company rectifies the problem when I speak to them on Tuesday so I can rewrite my review.

1
★☆☆☆☆

I went with this company based on a recommendation. I had an appointment and they gave me a 4 hour block. When the company called to state they were on their way, they stated they would be arriving at such and such address soon, which wasn't even the address I provided to the company.

We were having a/c problems, due to no fault of our own, but had called them to come fix the problem. I thought when you make an appointment they are coming to fix the problem. Just like when you schedule a doctor appointment because you are sick, while you are there the doctor will diagnose the problem and prescribe appropriate medications to fix the problem.

The tech came out and did nothing but remove some dust build up from the fan motor area with his hands (leaving the mess behind for me to clean up). He never used a vacuum or any other cleaning device.

I was charged $225 for him to come out, remove this dust bunny, put in a filter (2" too small) and to tell me that if the problem isn't fixed that I need to call and have them come out to do something else.

When the a/c failed to cool the house down, I called the company. I was told that the manager would be contacted and I would receive a call back. Instead, I received a call from the same tech who did the work. I mentioned to him that I was expecting the manager to call and he said there was no one there and he was the person on call for the weekend. He stated that the office closed at 4 and I would be able to get a hold of no one but him as the calls would be routed to him.

Since the problem wasn't fixed, I was taken back that I made an appointment, took time off of work, to have someone come out and charge me to not even diagnose the problem.

I asked him if he had looked at the coils, which we thought was the problem to begin with. He stated he was able to take a "peek" at them. This must of been through the 1/4" hole he left behind after moving a seal back and leaving air to escape.

He also stated he would spray down the outside unit, so when I noticed that my water hose was in the same position as before he came, I asked if he did that. He stated he did and used our hose. When I questioned him as to how the hose could be in the same position as it was before he arrived, he then corrected his answer with - oh I couldn't remove the sprayer of the hose, so I went and got my own hose out of the truck. Funny that they carry hoses, but they don't carry the supplies needed to fix the a/c problem.

I have spoke to other people in this line of business and they have all stated that they would have not left without the problem being fixed and that they come prepared to fix all issues.

The company is now closed until Tuesday and I have no air. I am out $225 dollars and am hoping the company rectifies the problem when I speak to them on Tuesday so I can rewrite my review.

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We were desperate. They offered to come late at night, but we were fine with next day. John showed up and got us back up and running in short order. We felt the fee was fair, checked a number of other items to make sure we would be good. He also made some suggestions and additional offers, some of which we took advantage of.

Can't say enough good about Matheson. In this day and age many companies have lost sight of what good customer service is... not these folks. My expectations were exceeded and that is not an easy thing to do.

5
★★★★★

We were desperate. They offered to come late at night, but we were fine with next day. John showed up and got us back up and running in short order. We felt the fee was fair, checked a number of other items to make sure we would be good. He also made some suggestions and additional offers, some of which we took advantage of.

Can't say enough good about Matheson. In this day and age many companies have lost sight of what good customer service is... not these folks. My expectations were exceeded and that is not an easy thing to do.

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It's 3 degrees outside and we still love our Infinity system installed by Matheson. Buck prescribed the perfect system for us - it's quiet and the house is consistently at the right temperature. Though it's been a very cold winter, our bills have been much lower then last year. Matheson provided a very professional installation and we have been very happy with their work.

5
★★★★★

It's 3 degrees outside and we still love our Infinity system installed by Matheson. Buck prescribed the perfect system for us - it's quiet and the house is consistently at the right temperature. Though it's been a very cold winter, our bills have been much lower then last year. Matheson provided a very professional installation and we have been very happy with their work.

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