ASG Security

★☆☆☆☆
  • 8181 Commerce Park Dr

    Houston, TX 77036

    Map & Directions
  • 832-200-0277

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This is by far the worst security company I have ever dealt with. I called on numerous times and was told someone would call me back. Good thing I wasn't holding my breath or I would not be alive to post this review. Also, it took them between 5-10 minutes to respond to an alarm call. I called about this and it was never addressed and never improved. Our fire alarm went off and they never called. I called them at least 10 minutes later to let them know it was a false alarm and they said "oh, well you shut it off in time." What? 10 minutes after it went off.....hello!!! we would have burned up by then. When I called to have our service disconnected, they offered to reduce our monthly fee to $20. What!? Are you crazy? I don't care how 'cheap' you make it, the reason we got an alarm system is so it would protect us!!!!! So, you are offering to not charge me as much for a service that stinks and you won't respond to your customers. I hope and pray no one uses them. You should seriously consider Protection One if you want a reliable service company for alarm systems!!!! Oh by the way, they made us pay $250 to get out of their contract of which, they didn't fulfill their part of the contract. Just sayin.....

1
★☆☆☆☆

This is by far the worst security company I have ever dealt with. I called on numerous times and was told someone would call me back. Good thing I wasn't holding my breath or I would not be alive to post this review. Also, it took them between 5-10 minutes to respond to an alarm call. I called about this and it was never addressed and never improved. Our fire alarm went off and they never called. I called them at least 10 minutes later to let them know it was a false alarm and they said "oh, well you shut it off in time." What? 10 minutes after it went off.....hello!!! we would have burned up by then. When I called to have our service disconnected, they offered to reduce our monthly fee to $20. What!? Are you crazy? I don't care how 'cheap' you make it, the reason we got an alarm system is so it would protect us!!!!! So, you are offering to not charge me as much for a service that stinks and you won't respond to your customers. I hope and pray no one uses them. You should seriously consider Protection One if you want a reliable service company for alarm systems!!!! Oh by the way, they made us pay $250 to get out of their contract of which, they didn't fulfill their part of the contract. Just sayin.....

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