Pro Tech Air, Inc.

★★★☆☆
  • 38927 Fm 1774 Rd

    Magnolia, TX 77355

    Map & Directions
  • 972-793-5134

About Pro Tech Air, Inc.

Categories
  • Heating & Air Conditioning
  • Air Conditioning Contractors
  • Heating Contractors
  • Heat Pumps
  • HVAC Contractors
Details
  • Furnace Repair
  • Duct Systems
  • Geothermal Heating & Cooling

Home Construction & Remodeling

Home Construction & Remodeling
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When I first read the reviews on Pro Tech Air, I must admit I was concerned that they were chosen by my home warranty company to perform our repairs. But, we decided to roll with it (after 18 hrs+ no A/C). They called us promptly after receiving the work order, their tech showed up early within the window of time they specified, he quickly located the problem, and fixed our A/C within ten minutes. Kudos to Laura and team for getting our air fixed on a very hot day!

4
★★★★☆

When I first read the reviews on Pro Tech Air, I must admit I was concerned that they were chosen by my home warranty company to perform our repairs. But, we decided to roll with it (after 18 hrs+ no A/C). They called us promptly after receiving the work order, their tech showed up early within the window of time they specified, he quickly located the problem, and fixed our A/C within ten minutes. Kudos to Laura and team for getting our air fixed on a very hot day!

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My AC unit quit working and I had called my home owners warranty company to resolve the issue. I was contacted by Pro Tech Air Conditioning the following morning and set an appointment to meet. I was impressed with the timely manner that I was contacted in and the tech did show up on time. Unfortunately, that is where the good impression ended. After the tech looked at my AC he said he had to call my warranty company and that would take about thirty minutes. I asked him to come inside and make the call so I could hear the conversation. He refused. I was confused why he refused the offer. Now I know why. He informed my warranty company that I had not properly maintained my AC even though Pro Tech had been supposedly performed my maintenance. He claimed my coils were dirty. I have had two other AC repair companies refute that daignosis. and state that this had nothing to do with the unit failing. It was an 9 year old unit and my compressor had died of old age. Unfortunately, due to this mis-daignosis, I am out the $60 fee and am having to pay a couple of thousand to fix my AC. To add salt to the wound, the tech lied to me when he informed me that he had sent pictures to my warranty company while he was outside and they had seen the pictures and denied my claim. This was an outright lie. My warranty company did not receive the pictures and review them till later in the afternoon. I personally spoke to the owner and he said that he had reviewed the pictures and he stood by his techs diagnosis that it had not been properly maintained. I told him his company had supposedly performed my maintenance. He quickly avoided that conversation and statement. I find it hard to believe that this company doesn't know how to repair AC's however after reading the other complaints, I believe they are price gaugers and don't deal honestly

1
★☆☆☆☆

My AC unit quit working and I had called my home owners warranty company to resolve the issue. I was contacted by Pro Tech Air Conditioning the following morning and set an appointment to meet. I was impressed with the timely manner that I was contacted in and the tech did show up on time. Unfortunately, that is where the good impression ended. After the tech looked at my AC he said he had to call my warranty company and that would take about thirty minutes. I asked him to come inside and make the call so I could hear the conversation. He refused. I was confused why he refused the offer. Now I know why. He informed my warranty company that I had not properly maintained my AC even though Pro Tech had been supposedly performed my maintenance. He claimed my coils were dirty. I have had two other AC repair companies refute that daignosis. and state that this had nothing to do with the unit failing. It was an 9 year old unit and my compressor had died of old age. Unfortunately, due to this mis-daignosis, I am out the $60 fee and am having to pay a couple of thousand to fix my AC. To add salt to the wound, the tech lied to me when he informed me that he had sent pictures to my warranty company while he was outside and they had seen the pictures and denied my claim. This was an outright lie. My warranty company did not receive the pictures and review them till later in the afternoon. I personally spoke to the owner and he said that he had reviewed the pictures and he stood by his techs diagnosis that it had not been properly maintained. I told him his company had supposedly performed my maintenance. He quickly avoided that conversation and statement. I find it hard to believe that this company doesn't know how to repair AC's however after reading the other complaints, I believe they are price gaugers and don't deal honestly

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