Tri-County Roofing

★☆☆☆☆
Done Right!
  • 858 W. Lincolnway

    Valparaiso, IN 46385

    Map & Directions
  • 219-548-0897

About Tri-County Roofing

Details
Hours
Monday - Friday 8:30am - 4:30 pm 24 Hour Emergency Service Available! 800-GO-ROOF-PRO
1.0 2
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I rate this company negatively; sadly. Before I decided to have them do my job I researched online and read many reviews. I subsequently got numerous quotes and decided to go with this company because they seemed professional, highly recommended by reviewers, and timely. The represented was prompt to my house with a given quote that day. I then decided to have them do my job. Half down payment (deposit) was requested. The day it was requested I paid, but with no given completion date. I had to inquire twice for a job date. A message was left for me on a specific day and I was told Id have a job date by the next day. Well the next day arrived and no call or message. I had to inquire with the company for my job date proactively. Not something I think a paying customer should have to do. Granted its spring time and Im sure theyre clogged with customers, but if youre going to go out there and get customers you better have time for each and every one of them with the same timely needs met. I also requested a quote for another item in which the vendor was blamed for no response. If you want the business for the extra item I think the representative should work hard to get the quote from the vendor for the customer as requested by the customer and promised by the company representative. I was compassionate again to the back log this company most likely had with the weather breaking, and I was also sensitive to bad weather days. But things should be planned or at least let the customer know whats going on. It seemed as if this company was going to show up whenever they wanted because no estimated job date was given initially. After I inquired about the job date one was given to me. The representative offered finding out a specific time frame for my job on the date so I would be aware. No call was received and the company worker just showed up to do the job. It was like pulling teeth to get a specific answer for my job through this process. I felt as though I didnt receive adequate customer service as promised by the professional look of this company, and its reviewers. I was happy with my work in the end, but feel unsatisfied as described. Beware if you like things done on a schedule and timely. This company, though experience, shot down my expectation of that with them.

1
★☆☆☆☆

I rate this company negatively; sadly. Before I decided to have them do my job I researched online and read many reviews. I subsequently got numerous quotes and decided to go with this company because they seemed professional, highly recommended by reviewers, and timely. The represented was prompt to my house with a given quote that day. I then decided to have them do my job. Half down payment (deposit) was requested. The day it was requested I paid, but with no given completion date. I had to inquire twice for a job date. A message was left for me on a specific day and I was told Id have a job date by the next day. Well the next day arrived and no call or message. I had to inquire with the company for my job date proactively. Not something I think a paying customer should have to do. Granted its spring time and Im sure theyre clogged with customers, but if youre going to go out there and get customers you better have time for each and every one of them with the same timely needs met. I also requested a quote for another item in which the vendor was blamed for no response. If you want the business for the extra item I think the representative should work hard to get the quote from the vendor for the customer as requested by the customer and promised by the company representative. I was compassionate again to the back log this company most likely had with the weather breaking, and I was also sensitive to bad weather days. But things should be planned or at least let the customer know whats going on. It seemed as if this company was going to show up whenever they wanted because no estimated job date was given initially. After I inquired about the job date one was given to me. The representative offered finding out a specific time frame for my job on the date so I would be aware. No call was received and the company worker just showed up to do the job. It was like pulling teeth to get a specific answer for my job through this process. I felt as though I didnt receive adequate customer service as promised by the professional look of this company, and its reviewers. I was happy with my work in the end, but feel unsatisfied as described. Beware if you like things done on a schedule and timely. This company, though experience, shot down my expectation of that with them.

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I contacted Tri County in early March regarding siding, windows, insulation, roofing and decks for my home. They were quick to come out. Two men were in my home for almost 2 hours taking pictures and measuring. As they were leaving, Dave Florio stated that they would get back to me in a couple of weeks with an estimate. I never heard from them. I called 3 times and left a message for Dave Florio to return my call. I still never heard from them. If they are that difficult to work with before you sign the contract, can you imagine how difficult it would be once they have your money. Never fear though, we went with their number one competition in the Valparaiso area, Terry's Windows. They do siding, windows, insulation and roofing. They returned my call and were very patient waiting for us to make a decision as to who would get our business.

1
★☆☆☆☆

I contacted Tri County in early March regarding siding, windows, insulation, roofing and decks for my home. They were quick to come out. Two men were in my home for almost 2 hours taking pictures and measuring. As they were leaving, Dave Florio stated that they would get back to me in a couple of weeks with an estimate. I never heard from them. I called 3 times and left a message for Dave Florio to return my call. I still never heard from them. If they are that difficult to work with before you sign the contract, can you imagine how difficult it would be once they have your money. Never fear though, we went with their number one competition in the Valparaiso area, Terry's Windows. They do siding, windows, insulation and roofing. They returned my call and were very patient waiting for us to make a decision as to who would get our business.

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