Sprint Store

★☆☆☆☆
  • 5300 S Mo Pac Expy 502

    Austin, TX 78749

    Map & Directions
  • 512-891-8700

About Sprint Store

Categories
  • Cell Phones
  • Cellular Phone Companies
  • Cell Phone Accessories
  • Consumer Electronics Stores
  • Telephone Service
  • Telecommunications
  • Communications
  • Video Conferencing
  • Communications Consultants
Details
  • Cell Phone Rental
  • Cell Phones
Hours
M-Sa 10am-8pm, Su 11am-7pm
Keywords
  • cell phone accessories
  • cell phone repair
  • cell phone repair store
  • cell phone services
  • cell phone stores
  • cell phones
  • cell repair
  • cellular phones
  • cellular service providers
  • electronics store
  • mobile phone store
  • mobile phones
  • phone number
  • phone repair
  • phone store
  • phones repair service
  • sprint
  • sprint plans
  • sprint.com
  • sprint phone
  • sprint phones
  • sprint stores
  • sprint cell phones
  • sprint corporate office
  • sprint store
  • sprint wireless
  • sprint wireless store
  • telephone service
  • used cell phones
  • wireless
  • wireless network
  • tablet
  • Samsung Galaxy
  • Samsung
  • iPhone
  • phones
  • cell phone plans
  • phone and plans
  • galaxy s6
  • galaxy s5
  • Samsung galaxy s5
  • Samsung galaxy s6
  • iPhone 481
  • iPhone 6 plus
  • iPhone 480
  • iPhone 6s
  • iPad mini
  • iPad air
  • apple iPhone
  • new iphone
Products
  • Unlimited data (available on select plans)
  • 4G LTE
  • HD Voice
  • phone deals and promotions
  • accessories
  • home cable solutions with Sprint Phone Connect
  • internet service
Brands
  • Apple
  • Samsung
  • HTC
  • Windows
  • Android
  • LG
  • Motorola
  • Pantech
  • Blackberry
  • Bluetooth
  • accessories
Services
  • Bill Pay Service
  • Small Business Experts
Languages
  • Spanish

Communications & Utilities

Communications & Utilities
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1.0 2
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While Austin Sprint stores are already notorious for being incredibly stringent and shady, this location may take the cake.\n\nI took my phone in for replacement as it was having multiple problems with the screen. Having dealt with Sprint replacements before, I was expecting a quick diagnosis/confirmation of the problem, a replacement phone to be ordered and then an exchange in a couple days when the phone comes in. Couldn't have been more wrong.\n\nAfter demonstrating the problems to the customer service agent, I was informed I would have to leave my phone at the Sprint store for an hour for the technicians to inspect it. Every time prior I've had to get a phone repaired/replaced, they've done it on-site and immediately; apparently this store doesn't extend that luxury to its customers.\n\nUpon returning to the store, a different service agent informs me that the technician noticed physical damage (a small chip in the interior phone housing due to the rough keyboard slide out mechanism) and also was not able to replicate my reported problems (despite me demonstrating the problems to the previous service agent).\n\nWhile I disagree with the assessment, I didn't necessarily hold anything against their strict adherence to a claimed standard Sprint corporate holds them to.\n\nThat is, until the phone started to develop additional problems a week later and I took the phone to a different store. The technician at the South Mopac Expy store had put a flag on my account (called a ""DVR"") which ultimately prevented any other technician from even inspecting the unit.\n\nAccording to Sprint Customer Care, only the store can remove these flags; according to this store, these flags can never be removed from a device.\n\nThe one thing that resonated with me during my discussion with the manager was that while both a CSR at a different location and the Sprint Corporate representative took at least a semblance of pity on my situation, the manager at this So Mopac location alluded to a displeasure of other Sprint stores that extend leniency to users instead of this totalitarian viewpoint that Austin Sprint stores buy into.

0
★☆☆☆☆

While Austin Sprint stores are already notorious for being incredibly stringent and shady, this location may take the cake.\n\nI took my phone in for replacement as it was having multiple problems with the screen. Having dealt with Sprint replacements before, I was expecting a quick diagnosis/confirmation of the problem, a replacement phone to be ordered and then an exchange in a couple days when the phone comes in. Couldn't have been more wrong.\n\nAfter demonstrating the problems to the customer service agent, I was informed I would have to leave my phone at the Sprint store for an hour for the technicians to inspect it. Every time prior I've had to get a phone repaired/replaced, they've done it on-site and immediately; apparently this store doesn't extend that luxury to its customers.\n\nUpon returning to the store, a different service agent informs me that the technician noticed physical damage (a small chip in the interior phone housing due to the rough keyboard slide out mechanism) and also was not able to replicate my reported problems (despite me demonstrating the problems to the previous service agent).\n\nWhile I disagree with the assessment, I didn't necessarily hold anything against their strict adherence to a claimed standard Sprint corporate holds them to.\n\nThat is, until the phone started to develop additional problems a week later and I took the phone to a different store. The technician at the South Mopac Expy store had put a flag on my account (called a ""DVR"") which ultimately prevented any other technician from even inspecting the unit.\n\nAccording to Sprint Customer Care, only the store can remove these flags; according to this store, these flags can never be removed from a device.\n\nThe one thing that resonated with me during my discussion with the manager was that while both a CSR at a different location and the Sprint Corporate representative took at least a semblance of pity on my situation, the manager at this So Mopac location alluded to a displeasure of other Sprint stores that extend leniency to users instead of this totalitarian viewpoint that Austin Sprint stores buy into.

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Sprint will steal minutes, add not authorized charges, and has horrible reception... It specially has the worst customer service PLEASE DO NOT GET CONTRACT WITH THEM!

0
★☆☆☆☆

Sprint will steal minutes, add not authorized charges, and has horrible reception... It specially has the worst customer service PLEASE DO NOT GET CONTRACT WITH THEM!

Message from Sprint Store

Sprint's new LTE Plus Network has more spectrum than any other wireless carrier and delivers the consistency, speed and reliability that our customers demand. At Sprint stores, get the phones you want with the plans you can't pass up. Come visit our helpful and knowledgeable experts ready to answer your important questions. And don't worry about running out of data or surprise overage charges. Introducing the Unlimited Freedom Plan, starting at just $40 mo/line for a family of 4! Enjoy unlimited mobile optimized streaming videos, gaming and music. And, unlimited 4G LTE data for most everything else. Need only one line of unlimited? No problem, it’s just $60/mo. Or, add additional lines, up to 10, for $30/mo.

And our "Ready Now" program, has you using your new phone by the time you walk out the front door. With our Buyback program, we offer account credits for your old eligible device.

Come visit your local Sprint store in Austin, TX or call to find what you're looking for at your local Sprint Store.

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