Allen & Sons Appliance Repair - Same day service. no extra charge on traveling.

★★★☆☆
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  • 556 S Fair Oaks

    Altadena, CA 91001

    Map & Directions
  • 626-657-8421

3.3333 3
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DO NOT CALL THIS COMPANY. I had a terrible experience. I called and explained that I would not be home but that my boyfriends mother would be home to meet the technician. When I came home my boyfriends mother complained that the technician had been very rude and very terse with her. I called to complain and spoke with an Ashley who was actually very nice, understanding and apologetic and said that she would communicate my complaint to a manager and that he would get right back to me. Ashley, there are so many other companies out there, get out of that place! I never received a call from a manager so I called back and spoke with a Greg who was also rude. His immediate defensive response was "Well, neither of us was there so we don't really know what happened." As if my boyfriend's mother is going to make up that his technician was rude. All I really wanted was an apology and reassurance that they were going to get a different technician to my house and actually do the job. When I stated this his response was "Lady, I didn't do anything to you." When I asked to speak to his manager he said "I'm as high as you get." He then proceeded to lecture me on how they do 50,000 jobs a year, as if that was relevant. TERRIBLE EXPERIENCE. DO NOT CALL!!!

1
★☆☆☆☆

DO NOT CALL THIS COMPANY. I had a terrible experience. I called and explained that I would not be home but that my boyfriends mother would be home to meet the technician. When I came home my boyfriends mother complained that the technician had been very rude and very terse with her. I called to complain and spoke with an Ashley who was actually very nice, understanding and apologetic and said that she would communicate my complaint to a manager and that he would get right back to me. Ashley, there are so many other companies out there, get out of that place! I never received a call from a manager so I called back and spoke with a Greg who was also rude. His immediate defensive response was "Well, neither of us was there so we don't really know what happened." As if my boyfriend's mother is going to make up that his technician was rude. All I really wanted was an apology and reassurance that they were going to get a different technician to my house and actually do the job. When I stated this his response was "Lady, I didn't do anything to you." When I asked to speak to his manager he said "I'm as high as you get." He then proceeded to lecture me on how they do 50,000 jobs a year, as if that was relevant. TERRIBLE EXPERIENCE. DO NOT CALL!!!

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I was pretty pleased with Allen and sons. My washer had gone out. I called and they had someone there by that evening. Unfortunately, a motor needed to be replaced but surprisingly, the price wasn't horrible. Will definitely cally them again. thanks!

2
★★★★★

I was pretty pleased with Allen and sons. My washer had gone out. I called and they had someone there by that evening. Unfortunately, a motor needed to be replaced but surprisingly, the price wasn't horrible. Will definitely cally them again. thanks!

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I called for service on my washer. The service was great other than the fact technician had arrived 30 minutes passed the appt. time. I had to call to find out where the technician was. They did apologize and told me he was on his way.

4
★★★★☆

I called for service on my washer. The service was great other than the fact technician had arrived 30 minutes passed the appt. time. I had to call to find out where the technician was. They did apologize and told me he was on his way.

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Message from Allen & Sons Appliance Repair - Same day service. no extra charge on traveling.

For over 17 years in business we specialize in Refrigerators, Washers, Ovens and Dryers made by Whirlpool, Electrolux, Fridigdaire, Kitchenaid, Sears and Maytag. All of our technicians are trained by the manufactures themselves. With an extensive experience in high end appliances such as Sub Zero, Viking, Kitchenaid, GE Monogram, Bosch and Thermador. We also are authorized servicer for Lowe's, Sears and Home Depot. We provide expert diagnostic service on most appliances for a small fee, which is waived if you decide to proceed with the repair. Over 30,000 customers serviced in the past 24 months Established in 1993 Allen and Sons Appliance Repair Company is licensed, insured, and bonded for your protection. All of our technicians are highly experienced in the repair of all major appliances. They are trained on a regular basis by all major appliances manufacturers to keep up with the constantly evolving technology of household appliance service. Our management is on top of all technological changes occurring in every type of appliance from heaters and air conditioners to ovens and refrigerators in the market today. A Family Business Allen & Sons Appliance Repair Inc. is a family based business. The head of the family first opened his doors in 1971 under the name Allen's Appliance Repair, but when the family started growing and the younger generation came to the business, the company changed its name to Allen and Sons Appliance Repair. Quality service...at the right price

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