Allen & Sons Appliance Repair

★★★☆☆
  • 556 S Fair Oaks

    Altadena, CA 91001

    Map & Directions
  • 626-791-7157

Home & Garden

Home & Garden
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DO NOT CALL THIS COMPANY. I had a terrible experience. I called and explained that I would not be home but that my boyfriends mother would be home to meet the technician. When I came home my boyfriends mother complained that the technician had been very rude and very terse with her. I called to complain and spoke with an Ashley who was actually very nice, understanding and apologetic and said that she would communicate my complaint to a manager and that he would get right back to me. Ashley, there are so many other companies out there, get out of that place! I never received a call from a manager so I called back and spoke with a Greg who was also rude. His immediate defensive response was "Well, neither of us was there so we don't really know what happened." As if my boyfriend's mother is going to make up that his technician was rude. All I really wanted was an apology and reassurance that they were going to get a different technician to my house and actually do the job. When I stated this his response was "Lady, I didn't do anything to you." When I asked to speak to his manager he said "I'm as high as you get." He then proceeded to lecture me on how they do 50,000 jobs a year, as if that was relevant. TERRIBLE EXPERIENCE. DO NOT CALL!!!

1
★☆☆☆☆

DO NOT CALL THIS COMPANY. I had a terrible experience. I called and explained that I would not be home but that my boyfriends mother would be home to meet the technician. When I came home my boyfriends mother complained that the technician had been very rude and very terse with her. I called to complain and spoke with an Ashley who was actually very nice, understanding and apologetic and said that she would communicate my complaint to a manager and that he would get right back to me. Ashley, there are so many other companies out there, get out of that place! I never received a call from a manager so I called back and spoke with a Greg who was also rude. His immediate defensive response was "Well, neither of us was there so we don't really know what happened." As if my boyfriend's mother is going to make up that his technician was rude. All I really wanted was an apology and reassurance that they were going to get a different technician to my house and actually do the job. When I stated this his response was "Lady, I didn't do anything to you." When I asked to speak to his manager he said "I'm as high as you get." He then proceeded to lecture me on how they do 50,000 jobs a year, as if that was relevant. TERRIBLE EXPERIENCE. DO NOT CALL!!!

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I called for service on my washer. The service was great other than the fact technician had arrived 30 minutes passed the appt. time. I had to call to find out where the technician was. They did apologize and told me he was on his way.

4
★★★★☆

I called for service on my washer. The service was great other than the fact technician had arrived 30 minutes passed the appt. time. I had to call to find out where the technician was. They did apologize and told me he was on his way.

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