Paper Stream Appliance Service, LLC

★☆☆☆☆
  • 414 Paper Stream Ct

    Lawrenceville, GA 30046

    Map & Directions
  • 770-822-9527

About Paper Stream Appliance Service, LLC

Categories
Hours
M-F 8:00am - 7:00pm, Sa 9:00am - 5:30pm, Su 24hr

Home & Garden

Home & Garden
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The ice maker in our Whirlpool refrigerator stopped working last month and we called a company who stated we needed a new ice maker. Thinking their price was high, I called Paper Stream. I told them I needed a new ice maker and gave them the model number of the refrigerator. They told me over the phone the total cost would be $180.00 for parts and labor.

The service man arrived and after about an hour of checking he decided we did indeed need a new maker but the one he had brought wouldn't fit the refrigerator. He then proceeded to say the right maker would cost $150.00 plus there would be a service charge of $95.00 bringing the total to $250.00. I told him I was quoted $180.00 but he said he couldn't do the job for that. He was
polite and professional but firm on his price.

I called the company and spoke to the mgr or owner, who knows, and was told that it was the service mans decision as to what was needed as far as materials and that he set the price. He said sometimes they quote the wrong price over the phone. I told him I could understand this if they didn't have the model number of the refrigerator but they were the supposed professionals and should know the price of their products. I also told him he was more expensive that the first company I had called. He replied I should have used them instead of trying to be so cheap. I then hung up.

Do not use this company. They are not honest in their quotes and seem to care little about customer complaints.

1
★☆☆☆☆

The ice maker in our Whirlpool refrigerator stopped working last month and we called a company who stated we needed a new ice maker. Thinking their price was high, I called Paper Stream. I told them I needed a new ice maker and gave them the model number of the refrigerator. They told me over the phone the total cost would be $180.00 for parts and labor.

The service man arrived and after about an hour of checking he decided we did indeed need a new maker but the one he had brought wouldn't fit the refrigerator. He then proceeded to say the right maker would cost $150.00 plus there would be a service charge of $95.00 bringing the total to $250.00. I told him I was quoted $180.00 but he said he couldn't do the job for that. He was
polite and professional but firm on his price.

I called the company and spoke to the mgr or owner, who knows, and was told that it was the service mans decision as to what was needed as far as materials and that he set the price. He said sometimes they quote the wrong price over the phone. I told him I could understand this if they didn't have the model number of the refrigerator but they were the supposed professionals and should know the price of their products. I also told him he was more expensive that the first company I had called. He replied I should have used them instead of trying to be so cheap. I then hung up.

Do not use this company. They are not honest in their quotes and seem to care little about customer complaints.

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