LCC Computers

★★★☆☆
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  • 708 Greenville Ave

    Staunton, VA 24401

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  • 540-885-4394

Computer & Internet Services

Computer & Internet Services
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For more than fifteen years, my business has depended on LCC Computers and the staff of that organizetion. I've had computers go down, usually my fault, and they have resolved the problem in an efficient and timely manner. Hard disks have crashed and they have recovered the large majority of the data and software that was on the system at the time. Best of all, whenever I've called, they have been anxious to assist me to get my computers and network back up and running, frequently working late in the evening, when they could have been home with their families and firiends.

Thank you Mark and staff for the confidence and service that you've rendered. I'd like to think that we may have many more years as both customers and friends with this company.

5
★★★★★

For more than fifteen years, my business has depended on LCC Computers and the staff of that organizetion. I've had computers go down, usually my fault, and they have resolved the problem in an efficient and timely manner. Hard disks have crashed and they have recovered the large majority of the data and software that was on the system at the time. Best of all, whenever I've called, they have been anxious to assist me to get my computers and network back up and running, frequently working late in the evening, when they could have been home with their families and firiends.

Thank you Mark and staff for the confidence and service that you've rendered. I'd like to think that we may have many more years as both customers and friends with this company.

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Do not trust this company. I took an external hard drive to them and explained that only some of the sectors had failed on it, but there was still information I could access. I wanted to see if there was any information they could recover from it, or sectors they could repair. They charged me a 30 dollar diagnostic fee which I am fine with.

Days later, they called me to tell me the SAME thing I told them - they had done *nothing* but they charged me 45 dollars for it. I argued that I had told them this already and they told me I hadn't. I paid the money and picked up my drive, already indignant that I had wasted my time and flushed money down the toilet to learn nothing new - this information they gave me should have been covered by the DIAGNOSTIC FEE.

But, when I got home, I found that now ALL the sectors had failed, and that I could no longer access the hard drive, period. I will be submitting this business to the BBB shortly, but I know I found this via google maps and can at least warn any similar searchers to stay away. It is filled with employees who have, at best, their A+ Certification (the lowest possible certification that proves only a marginal understanding of computing) and unethical practices.

1
★☆☆☆☆

Do not trust this company. I took an external hard drive to them and explained that only some of the sectors had failed on it, but there was still information I could access. I wanted to see if there was any information they could recover from it, or sectors they could repair. They charged me a 30 dollar diagnostic fee which I am fine with.

Days later, they called me to tell me the SAME thing I told them - they had done *nothing* but they charged me 45 dollars for it. I argued that I had told them this already and they told me I hadn't. I paid the money and picked up my drive, already indignant that I had wasted my time and flushed money down the toilet to learn nothing new - this information they gave me should have been covered by the DIAGNOSTIC FEE.

But, when I got home, I found that now ALL the sectors had failed, and that I could no longer access the hard drive, period. I will be submitting this business to the BBB shortly, but I know I found this via google maps and can at least warn any similar searchers to stay away. It is filled with employees who have, at best, their A+ Certification (the lowest possible certification that proves only a marginal understanding of computing) and unethical practices.

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Business Response:

Destroyed Business? The file system damage was repaired and The log file shows that many of the sectors on the drive were unreadable which indicated that the drive most likely had been dropped. The log file was written back to the drive so the customer would have the access to it. Several of the files that were left were opened to verify that they were readable and the drive was returned to the customer. Our response would be to backup or get the data off of this drive as quickly as possible due to the enormous amount of damage as evidenced by the scan log He made no attempts to contact us on 2/27 or 2/28 about his dissatisfaction with the work but instead complained to the BBB. We work with all customers to ensure reasonable satisfaction hence the first complaint in 11yrs of bus. He complained that our general level of experience is of an A+ certification which is true of some of our technicians, but they are supervised by technicians with over 80 Dell certs and I am a MCSE. As far as destroying your business, anyone with basic computer knowledge would not have your business data on a removable hard drive but only as a backup as they fail more often than an internal drive.

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