VCA Companion Care Animal Hospital

★★☆☆☆
New Clients: Claim your pet's Free First Exam Now!
  • 1501 N 6th St

    Wausau, WI 54403

    Map & Directions
  • 715-203-4863

About VCA Companion Care Animal Hospital

Categories
  • Veterinarians
  • Emergency Medical Services
  • Pet Grooming
Details
  • Flea Treatment
  • Microchip Implants
  • Neutering
  • Spaying
Hours
M 8am-8pm, Tu 8am-6pm, W 8am-8pm, Th-F 8am-6pm, Sa 8am-2pm, Su Closed
Keywords
  • vet
  • veterinarian
  • animal hospital
  • animal clinic
  • VCA
  • veterinary hospital
  • VCA Hospitals
  • vets in
  • vet hospital
  • pet clinic
  • vet in
  • pet hospital
  • vet clinic
Brands
  • Cats
  • Dogs
Services
  • Advanced Care Services
  • Allergy & Itchy Skin Relief
  • Diabetes Treatment (Canine & Feline)
  • Diagnostics
  • Diet & Nutrition
  • Disease Treatment
  • Flea & Tick Control
  • General Care
  • Heartworm Disease Treatment (Canine & Feline)
  • Internal medicine
  • Medications/Prescriptions
  • Parasite Control
  • Pet Wellness Exams
  • Physical Examinations
  • Preventive Care
  • Primary Care
  • Puppy & Kitten Wellness
  • Senior Pet Wellness
  • Spay & Neuter
  • Vaccines & Vaccinations
  • Weight Loss Programs
Bios - VCA Companion Care Animal Hospital
    2.25 8
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    .

    We have been taking our pets to Companion Care for 20 years now. Since Dr. Danhaus left there have been changes, mostly in the form of joining the VCA network. The VCA network groups services into packages which have a designated rate. It is not necessary to participate in the entire package though, you can ask to just have specific exams/labs done. Essentially a clinic must pay to be apart of the VCA network as it has many benefits but it also has some different operating standards.

    We have ALWAYS received excellent care from here. It seems that many of the negative reviews are associated to a lack of understanding or question asking. Effective vet care is a combination of both the owner's knowledge of the animal and the vet's expertise. Dr. Lisa and Dr. Karen are both wonderful vets who are more than willing to answer any questions. Dr. Karen has gone out her way to call me regarding various issues many times before. The vet techs are all wonderful and very nice. They baby our show dogs more than we do! The front desk girls can be a bit flakey at times but do not be afraid to ask to speak to a vet tech or Dr. Their job is simply just to check patients in and out and schedule appointments...they are not trained to give medical opinions.

    The facilities are always very clean which justifies the $4.99 biohazard fee. If you cannot afford the $4.99 to ensure that your pet is in a healthy and disease free environment then reevaluate why you are a pet owner. I would rather pay $4.99 than have my dogs come down with kennel cough. Proper care of pets is not cheap! I'm so tired of seeing pet owners feed their animals crap food then complain over vet fees when they have preventable conditions. Owning a pet goes beyond just having a furry friend. It is your duty as the guardian of the animal to take care of it properly and know more about it then just that it's a "cat" or "dog." Do your research before you go to the vet. Ask tons of questions. Ask for quotes before services are performed. Ask for payment plans. Discuss prevention. VCA Companion Care SUPPORTS such questions and concerns.

    4
    ★★★★☆

    We have been taking our pets to Companion Care for 20 years now. Since Dr. Danhaus left there have been changes, mostly in the form of joining the VCA network. The VCA network groups services into packages which have a designated rate. It is not necessary to participate in the entire package though, you can ask to just have specific exams/labs done. Essentially a clinic must pay to be apart of the VCA network as it has many benefits but it also has some different operating standards.

    We have ALWAYS received excellent care from here. It seems that many of the negative reviews are associated to a lack of understanding or question asking. Effective vet care is a combination of both the owner's knowledge of the animal and the vet's expertise. Dr. Lisa and Dr. Karen are both wonderful vets who are more than willing to answer any questions. Dr. Karen has gone out her way to call me regarding various issues many times before. The vet techs are all wonderful and very nice. They baby our show dogs more than we do! The front desk girls can be a bit flakey at times but do not be afraid to ask to speak to a vet tech or Dr. Their job is simply just to check patients in and out and schedule appointments...they are not trained to give medical opinions.

    The facilities are always very clean which justifies the $4.99 biohazard fee. If you cannot afford the $4.99 to ensure that your pet is in a healthy and disease free environment then reevaluate why you are a pet owner. I would rather pay $4.99 than have my dogs come down with kennel cough. Proper care of pets is not cheap! I'm so tired of seeing pet owners feed their animals crap food then complain over vet fees when they have preventable conditions. Owning a pet goes beyond just having a furry friend. It is your duty as the guardian of the animal to take care of it properly and know more about it then just that it's a "cat" or "dog." Do your research before you go to the vet. Ask tons of questions. Ask for quotes before services are performed. Ask for payment plans. Discuss prevention. VCA Companion Care SUPPORTS such questions and concerns.

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    .

    Im posting a letter sent to the clinic to explain what happened and why this is a poor clinic. I called them 3 times with no return call from the office manager.

    Duke was seen at the ER Sunday Jan 31st. He was yelping in pain and had been lethargic since we brought him home on Saturday January 30th. X-rays were taken and pain medications were given at the ER. They also ended up putting a cast on Dukes elbow immobilizing the joint. This made it possible for Duke to stand and go to the bathroom as well as ease his pain. It just so happened that we had a puppy wellness exam scheduled for the Monday following our Sunday night visit to the ER. We feel that a thorough puppy wellness exam was not done. If had been, we feel the doctor would have notice the discoloration in Duke??s gums; which is a sign of a sick puppy and also a sign of the type of infection Duke was diagnosed with at Fox Valley. We repeatedly stated that Duke had not suffered any trauma, and had been lethargic since we brought him home. Yet the focus at your clinic remained on a broken bone, or damaged growth plate. Even though after the doctor at VCA examined the x-rays from the ER and found no signs of a broken bone or fracture. If the doctors at VCA would have thought beyond the possibility of a broken bone or damaged growth plate and listened more to the facts, a proper diagnosis of his condition could have been done at VCA.
    The additional x-rays done on Wednesday Feb 3rd were a waste of time and money. The x-rays done at the ER showed no broken bones. The angle of treatment should have switched at this point. Instead it remained on a possible broken bone or damage to a growth plate, even though Duke had not suffered any trauma. And instead of trouble shooting the issue at your clinic, you immediately sent us to Fax Valley. Fox Valley took additional x-rays and again found no broken bones or damage to the growth plate. They took the initiative/next step and took a blood sample. They found that Duke had an infection. This obvious ??next step? should have been performed at your clinic instead of passing us off to Fox Valley. Blood work could have and should have been drawn at your clinic.
    In our eyes you showed little effort in diagnosing Duke before you referred us to Fox Valley, causing us much higher vet bills. If the care given to Duke was done at a regular clinic, such as VCA, it would have cost us half as much. We feel that a thorough clinic would have considered all possibilities and given more of an effort to help treat our pet. Especially when x-ray after x-ray proved no broken bones. And after we informed the doctor time and time again that he not suffered any trauma and had been lethargic since we brought him home.
    First of all, we are requesting the $36 credit on our account be sent to us, since we will not be using your clinic anymore. This is the recheck fee we received on Feb 3rd, after we were informed it would be at no charge. I would also like all records sent to Wisconsin Valley Veterinary Services on Bovine Lane in Wausau.
    Secondly, we would like you to recognize the lack of service in diagnosing our bully puppy, Duke and reimburse us the unnecessary added expense of additional x-rays, $166.84(less the $36 recheck fee already credited to our account). We are also requesting reimbursement for the supposedly full puppy wellness exam on Feb. 1st, $51.99. This exam was treated more like a follow up visit from the ER. These follow up exams after being to an ER are typical and from my past experiences done at no charge. If this exam required any fee at all, it should be only $36, the cost of a recheck according to the other invoice.
    Finally, both of these visits included a charge of $4.99 for biohazard waste Mgmt. Neither one of these appointments required anything of the biohazard nature. It??s an unnecessary charge and seems unfair to charge your clients a fee for something they did not require.
    If the office manager would like to return my calls and discuss this situation, you can reach me at 715-XXX-XXX.

    1
    ★☆☆☆☆

    Im posting a letter sent to the clinic to explain what happened and why this is a poor clinic. I called them 3 times with no return call from the office manager.

    Duke was seen at the ER Sunday Jan 31st. He was yelping in pain and had been lethargic since we brought him home on Saturday January 30th. X-rays were taken and pain medications were given at the ER. They also ended up putting a cast on Dukes elbow immobilizing the joint. This made it possible for Duke to stand and go to the bathroom as well as ease his pain. It just so happened that we had a puppy wellness exam scheduled for the Monday following our Sunday night visit to the ER. We feel that a thorough puppy wellness exam was not done. If had been, we feel the doctor would have notice the discoloration in Duke??s gums; which is a sign of a sick puppy and also a sign of the type of infection Duke was diagnosed with at Fox Valley. We repeatedly stated that Duke had not suffered any trauma, and had been lethargic since we brought him home. Yet the focus at your clinic remained on a broken bone, or damaged growth plate. Even though after the doctor at VCA examined the x-rays from the ER and found no signs of a broken bone or fracture. If the doctors at VCA would have thought beyond the possibility of a broken bone or damaged growth plate and listened more to the facts, a proper diagnosis of his condition could have been done at VCA.
    The additional x-rays done on Wednesday Feb 3rd were a waste of time and money. The x-rays done at the ER showed no broken bones. The angle of treatment should have switched at this point. Instead it remained on a possible broken bone or damage to a growth plate, even though Duke had not suffered any trauma. And instead of trouble shooting the issue at your clinic, you immediately sent us to Fax Valley. Fox Valley took additional x-rays and again found no broken bones or damage to the growth plate. They took the initiative/next step and took a blood sample. They found that Duke had an infection. This obvious ??next step? should have been performed at your clinic instead of passing us off to Fox Valley. Blood work could have and should have been drawn at your clinic.
    In our eyes you showed little effort in diagnosing Duke before you referred us to Fox Valley, causing us much higher vet bills. If the care given to Duke was done at a regular clinic, such as VCA, it would have cost us half as much. We feel that a thorough clinic would have considered all possibilities and given more of an effort to help treat our pet. Especially when x-ray after x-ray proved no broken bones. And after we informed the doctor time and time again that he not suffered any trauma and had been lethargic since we brought him home.
    First of all, we are requesting the $36 credit on our account be sent to us, since we will not be using your clinic anymore. This is the recheck fee we received on Feb 3rd, after we were informed it would be at no charge. I would also like all records sent to Wisconsin Valley Veterinary Services on Bovine Lane in Wausau.
    Secondly, we would like you to recognize the lack of service in diagnosing our bully puppy, Duke and reimburse us the unnecessary added expense of additional x-rays, $166.84(less the $36 recheck fee already credited to our account). We are also requesting reimbursement for the supposedly full puppy wellness exam on Feb. 1st, $51.99. This exam was treated more like a follow up visit from the ER. These follow up exams after being to an ER are typical and from my past experiences done at no charge. If this exam required any fee at all, it should be only $36, the cost of a recheck according to the other invoice.
    Finally, both of these visits included a charge of $4.99 for biohazard waste Mgmt. Neither one of these appointments required anything of the biohazard nature. It??s an unnecessary charge and seems unfair to charge your clients a fee for something they did not require.
    If the office manager would like to return my calls and discuss this situation, you can reach me at 715-XXX-XXX.

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    .

    I wrote a review in March of 2006 which was, well; scathing. Things have improved tremendously. Dr. Fisher has been incredible and the people at the reception desk have been friendly, kind, and very proactive. I am not sure what caused the improvement, but I am glad that I didn't take my two cats elsewhere for their health needs. I am very pleased with the service *especially Dr. Fisher*--she really is an excellent vet with excellent follow through.

    4
    ★★★★☆

    I wrote a review in March of 2006 which was, well; scathing. Things have improved tremendously. Dr. Fisher has been incredible and the people at the reception desk have been friendly, kind, and very proactive. I am not sure what caused the improvement, but I am glad that I didn't take my two cats elsewhere for their health needs. I am very pleased with the service *especially Dr. Fisher*--she really is an excellent vet with excellent follow through.

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    .

    I have had a pet for the past 5 years and have no issues with the clinic. They have always answered my questions promptly and when we have a problem, they have gotten me in to see a vet quickly.

    3
    ★★★☆☆

    I have had a pet for the past 5 years and have no issues with the clinic. They have always answered my questions promptly and when we have a problem, they have gotten me in to see a vet quickly.

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    .

    I will be transferring my animals' records to a different clinic immediately. The receptionist treated me rudely when I inquired about the payment plan that VCA advertises on their door. I have found the vet staff to be very thorough, but this was not the first time I have gotten abrupt, rude answers from the front-desk staff. The care is expensive and the prices unwarranted when the customer service is so poor.

    1
    ★☆☆☆☆

    I will be transferring my animals' records to a different clinic immediately. The receptionist treated me rudely when I inquired about the payment plan that VCA advertises on their door. I have found the vet staff to be very thorough, but this was not the first time I have gotten abrupt, rude answers from the front-desk staff. The care is expensive and the prices unwarranted when the customer service is so poor.

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    0 out of 1 people found this review helpful.

    .

    While I agree that the vets will nickel and dime you to death - i.e., your dog needs shots, they insist on a compete physical so it costs you $100 - I do believe that they do a thorough job, and care for the animals. I have not experienced any rude behavior from any of the staff.

    Plus, as noted, their hours are much more convenient than others I have been to in the past.

    PROS:
    CONS: Price

    3
    ★★★☆☆

    While I agree that the vets will nickel and dime you to death - i.e., your dog needs shots, they insist on a compete physical so it costs you $100 - I do believe that they do a thorough job, and care for the animals. I have not experienced any rude behavior from any of the staff.

    Plus, as noted, their hours are much more convenient than others I have been to in the past.

    PROS:
    CONS: Price

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    .

    I agree with the previous poster, this vet clnic is aweful. They are not friendly at all (reception has been a few times) and the doctors are short and charge WAY too much for what they do. They did not even react well with my pets the few times they have gone there. The only times I have gone there is because of the hours - they are open later and on the weekend (and on call) otherwise, dont bother - save your money and go someplace else.

    1
    ★☆☆☆☆

    I agree with the previous poster, this vet clnic is aweful. They are not friendly at all (reception has been a few times) and the doctors are short and charge WAY too much for what they do. They did not even react well with my pets the few times they have gone there. The only times I have gone there is because of the hours - they are open later and on the weekend (and on call) otherwise, dont bother - save your money and go someplace else.

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    0 out of 1 people found this review helpful.

    .

    Since Dr. Danhaus retired and left VCA Companion Care, the place has gone downhill. I chose to take my dog elsewhere after Dr. Danhaus left. They nickel and dime you to death with tests that are not needed and the staff has turned into a nightmare.

    PROS: NOTHING
    CONS: Price gouging, rude and uncaring staff

    1
    ★☆☆☆☆

    Since Dr. Danhaus retired and left VCA Companion Care, the place has gone downhill. I chose to take my dog elsewhere after Dr. Danhaus left. They nickel and dime you to death with tests that are not needed and the staff has turned into a nightmare.

    PROS: NOTHING
    CONS: Price gouging, rude and uncaring staff

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    Message from VCA Companion Care Animal Hospital

    At VCA, your pet's health is our top priority and excellent service is our goal. We treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your pet the very best in medical care. We understand how important it is to have a local veterinarian you can trust and who, most importantly, knows your pet almost as well as you. With nearly 600 hospitals in 42 States, we've built a network of trusted local animal health providers giving the finest care for the pets in your family. We invite you to get to know our caring staff! New VCA patients are eligible for a FREE First Exam - a risk-free opportunity to learn what makes VCA so different.

    We're looking forward to meeting you and your pet and demonstrating our commitment to providing your pet the highest quality care!. Our hospital offers a wide range of general and specialized medical treatments and services including:
    • Advanced Care Services
    • Allergy & Itchy Skin Relief
    • Diabetes Treatment (Canine & Feline)
    • Diagnostics
    • Diet & Nutrition
    • Disease Treatment
    • Flea & Tick Control
    • General Care
    • Heartworm Disease Treatment (Canine & Feline)
    • Internal medicine
    • Medications/Prescriptions
    • Parasite Control
    • Pet Wellness Exams
    • Physical Examinations
    • Preventive Care
    • Primary Care
    • Puppy & Kitten Wellness
    • Senior Pet Wellness
    • Spay & Neuter
    • Vaccines & Vaccinations
    • Weight Loss Programs

    Please call us today to review your pet's medical and health issues and how we may be able to help!

    Provided by Yellowpages.com

    Editorial from

    Provides medical care, surgical services and specialized treatments including spay/neutering, internal medicine, advanced diagnostic testing, boarding and grooming.

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