Rite Aid

★★☆☆☆
  • 18906 State Route 2

    Monroe, WA 98272

    Map & Directions
  • 360-794-0943

About Rite Aid

Categories
  • Pharmacies
  • General Merchandise Stores
  • Health Care Equipment
  • Diabetic Supplies
  • Convenience Stores
  • Food Stores
  • Beauty Supplies Stores
  • Beauty Supply Sales
  • Greeting Cards
Details
  • First Aid Supplies
Hours
M-Su 7am-10pm
Associations
  • KidCents
  • Folds of Honor
  • Children’s Miracle Network
Emails
  • customer.service@riteaid.com
Year Established
  • 1962
Products
  • Prescription Medicine
  • Over The Counter Medicine
  • Flu Shots
  • Immunizations
  • Cosmetics & Beauty
  • Skincare
  • Vitamins
  • Snacks and Candy
  • Health & Wellness Goods
  • Home Medical Equipment
  • Diabetic Supplies
Specialties
  • Prescriptions
  • Medicine
  • Beauty
  • Skincare
  • Vitamins
  • Household Products
  • Personal Care
  • Birth Control
  • Vision Care
  • Greetings Cards
  • Food, Snacks, and Drinks
  • Baby Products
Payment Options
  • American Express
  • Samsung Pay
  • Discover
  • Visa
  • Cash
  • MasterCard
  • Check
  • Android Pay
  • Apple Pay
Brands
  • L'Oreal
  • Revlon
  • Gillette
  • Maybelline
  • Nature Made
  • Neutrogena
  • Vicks
  • Tide
  • Colgate
  • Crest
  • Advil
  • Hershey
  • Claritin
  • Pampers
  • Kellogg's
  • Plan B
Services
  • Pharmacist Consultations
  • Immunizations
  • One Trip Refills
  • Foreign Language Translation Services
  • Smoking Cessation
  • Rx Savings Programs
  • Medicare Prescription
  • Diabetes Management
  • Higi Health Management Station
  • Free Blood Pressure Screenings
Languages
  • English

Shopping

Shopping
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2.0 2
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This review is for the RiteAid Pharmacy in Monroe, WA - I have visited other locations and not had problems. I have come to greatly dislike the Monroe RiteAid Pharmacy, enough to take the time to write a review of them for others to see (which I don't do). I began using them because their drive-thru pharmacy was very handy with 3 small kids (6 years, 2 1/2 years, and 8 months). But their staff is so unfriendly and perscriptions take so long I would rather park, get out of my car, unload the 3 kids and walk into a store rather than give them my business. I have 2 kids with cronic ear infections so I have to fill perscriptions a lot. This review is not a result of just 1 visit, but about 20 visits over a 2 year period. My husband has also experienced the same poor service.\n\nThe staff at Monroe RiteAid Pharmacy act as though they are ""put out"" to help you. I never get a smile or a friendly greeting when I arrive, even though I smile when I pull up. They have a less then friendly tone of voice (sometimes to the point that I would say they are rude) and I get the sense that my visit is a disruption to their busy schedule instead of the reason they are in business. They don't display any sense of urgency in working with me, I get the impression they hate their jobs and don't want to be doing what they do. The average time to fill a prescription is about 25 minutes, that doesn't include the time I wait at the drive-up window for them to acknowledge me (usually 3-7 minutes, one time 12 minutes). This is true of all the people that work there (at least the ones I have come in contact with - 5 different workers). If they are out of a prescription they just say that and give me back the prescription. Other places OFFER to call around and find another store that has the prescription before I leave. I have asked Monroe RiteAid Pharmacy to do that and was told they don't do that. Once my doctor's office called in a prescription to Monroe RiteAid Pharmacy before I left the office and I arrived at Monroe RiteAid Pharmacy 45 minutes later and it took them another 10 minutes to find that the prescription had been called in.\n\nYou might ask, ""why did you continue using them""? The answer is first their drive thru is convienent and second I thought to myself ""maybe I was just in a bad mood and unfairly judged them"" or ""maybe they were having a bad day and it was just a one time thing"". So I would revisit them thinking I'll give them another shot and this time it will be better - but it never was!\n\nI don't know if the poor customer service is a result of a bad manager, bad trainging, being unstaffed or what but I have truely never had such continued bad service at a pharmacy before.

0
★☆☆☆☆

This review is for the RiteAid Pharmacy in Monroe, WA - I have visited other locations and not had problems. I have come to greatly dislike the Monroe RiteAid Pharmacy, enough to take the time to write a review of them for others to see (which I don't do). I began using them because their drive-thru pharmacy was very handy with 3 small kids (6 years, 2 1/2 years, and 8 months). But their staff is so unfriendly and perscriptions take so long I would rather park, get out of my car, unload the 3 kids and walk into a store rather than give them my business. I have 2 kids with cronic ear infections so I have to fill perscriptions a lot. This review is not a result of just 1 visit, but about 20 visits over a 2 year period. My husband has also experienced the same poor service.\n\nThe staff at Monroe RiteAid Pharmacy act as though they are ""put out"" to help you. I never get a smile or a friendly greeting when I arrive, even though I smile when I pull up. They have a less then friendly tone of voice (sometimes to the point that I would say they are rude) and I get the sense that my visit is a disruption to their busy schedule instead of the reason they are in business. They don't display any sense of urgency in working with me, I get the impression they hate their jobs and don't want to be doing what they do. The average time to fill a prescription is about 25 minutes, that doesn't include the time I wait at the drive-up window for them to acknowledge me (usually 3-7 minutes, one time 12 minutes). This is true of all the people that work there (at least the ones I have come in contact with - 5 different workers). If they are out of a prescription they just say that and give me back the prescription. Other places OFFER to call around and find another store that has the prescription before I leave. I have asked Monroe RiteAid Pharmacy to do that and was told they don't do that. Once my doctor's office called in a prescription to Monroe RiteAid Pharmacy before I left the office and I arrived at Monroe RiteAid Pharmacy 45 minutes later and it took them another 10 minutes to find that the prescription had been called in.\n\nYou might ask, ""why did you continue using them""? The answer is first their drive thru is convienent and second I thought to myself ""maybe I was just in a bad mood and unfairly judged them"" or ""maybe they were having a bad day and it was just a one time thing"". So I would revisit them thinking I'll give them another shot and this time it will be better - but it never was!\n\nI don't know if the poor customer service is a result of a bad manager, bad trainging, being unstaffed or what but I have truely never had such continued bad service at a pharmacy before.

.

clean it up!!!
Sales prices are good,but the store is untidy and the employees are not always clean in apperances.
The selection is usually good
Hard to get in to the store its main driveway is too close to the railroad.

3
★★★☆☆

clean it up!!!
Sales prices are good,but the store is untidy and the employees are not always clean in apperances.
The selection is usually good
Hard to get in to the store its main driveway is too close to the railroad.

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Message from Rite Aid

Rite Aid is a leading drug store chain offering superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through our Wellness+ Plenti program. Rite Aid’s mission is to improve the health and wellness of our communities through engaging experiences that provide our customers with the best products, services and advice to meet their unique needs. Customers confidently choose us first for their everyday health and wellness needs because we consistently understand and exceed their expectations. Come visit Rite Aid to see how With Us, It’s Personal.

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