Rms Automotive Ctr

★★★★☆
  • 1759 Westheimer Rd

    Houston, TX 77098

    Map & Directions
  • 713-529-5855

Automotive

Automotive
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The entire staff was very friendly and prompt; car was done when promised. They kept me informed throughout the entire process and I appreciate all of their help.

4
★★★★☆

The entire staff was very friendly and prompt; car was done when promised. They kept me informed throughout the entire process and I appreciate all of their help.

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.

I am very pleased with the work and the speed with which it was done. They will have my business in the future.

5
★★★★★

I am very pleased with the work and the speed with which it was done. They will have my business in the future.

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.

I have never been disappointed with the work or service from RMS. They take care of my car in a way that no other shop has. I can always count on them to be honest about pricing and hard-working when it comes to my car.

5
★★★★★

I have never been disappointed with the work or service from RMS. They take care of my car in a way that no other shop has. I can always count on them to be honest about pricing and hard-working when it comes to my car.

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.

RMS automotive has been a great shop for me and I would recommend them. My car runs great and I owe it all to them!

5
★★★★★

RMS automotive has been a great shop for me and I would recommend them. My car runs great and I owe it all to them!

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.

The diagnosed my problem accurately and quickly. I was pleased with that and their friendly service. I think I found a good auto shop.

5
★★★★★

The diagnosed my problem accurately and quickly. I was pleased with that and their friendly service. I think I found a good auto shop.

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.

I thought my car was done because it was running so bad. They were able to fix all the running issues and a small oil leak as well. I was so happy with all of the work and they topped it off with a very reasonable cost for service. The car runs very well now.

5
★★★★★

I thought my car was done because it was running so bad. They were able to fix all the running issues and a small oil leak as well. I was so happy with all of the work and they topped it off with a very reasonable cost for service. The car runs very well now.

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.

They have great service! I asked some questions through an online form and they provided me with a complete diagnostic. I've never experienced such great service, and it's a cool way to communicate with customers. They really stood out me, and are one of the best I've worked with.

5
★★★★★

They have great service! I asked some questions through an online form and they provided me with a complete diagnostic. I've never experienced such great service, and it's a cool way to communicate with customers. They really stood out me, and are one of the best I've worked with.

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.

I was blown away when they honored their warranty for work they did on my car over a year ago! They didn't hassle me, or give me a hard time, and fixed the problem without question. Now, this is the only shop I will go to in Houston.

5
★★★★★

I was blown away when they honored their warranty for work they did on my car over a year ago! They didn't hassle me, or give me a hard time, and fixed the problem without question. Now, this is the only shop I will go to in Houston.

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.

i have been here several times for different things and keep coming back because of the great customer service and efficient mechanics. They do a go job in short time. Satisfied customer!

5
★★★★★

i have been here several times for different things and keep coming back because of the great customer service and efficient mechanics. They do a go job in short time. Satisfied customer!

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.

They did a great job with the repair, they were professional and easy to deal with and they have warranted work. That is a great thing and I appreciate that they stand behind their work. I trust this shop.

5
★★★★★

They did a great job with the repair, they were professional and easy to deal with and they have warranted work. That is a great thing and I appreciate that they stand behind their work. I trust this shop.

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.

as a first time customer I was treated with personal attention and concern for my problem. i was very happy with the repair but the actual customer service is what sold me.

5
★★★★★

as a first time customer I was treated with personal attention and concern for my problem. i was very happy with the repair but the actual customer service is what sold me.

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.

They did a great job on my car again. It was done fast and fit into the schedule because it was an emergency. Jeff took car of a small body part that was coming of and also gave a great discount for their mailed coupon.

5
★★★★★

They did a great job on my car again. It was done fast and fit into the schedule because it was an emergency. Jeff took car of a small body part that was coming of and also gave a great discount for their mailed coupon.

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.

I've taken my car to a few other shops in the past couple years and finally I brought it to RMS and they figured out the battery issue and even somehow fixed my radio for no charge.

5
★★★★★

I've taken my car to a few other shops in the past couple years and finally I brought it to RMS and they figured out the battery issue and even somehow fixed my radio for no charge.

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.

I desperately needed my Volvo serviced. I had tires that needed mounting, the car needed an inspection, and oil change done. I explained that finances could be an issue and the service and total fees exceeded my expectations. On top of that a courteous young man also drove me back to my office. RMS will be my mechanic for all my auto needs.

5
★★★★★

I desperately needed my Volvo serviced. I had tires that needed mounting, the car needed an inspection, and oil change done. I explained that finances could be an issue and the service and total fees exceeded my expectations. On top of that a courteous young man also drove me back to my office. RMS will be my mechanic for all my auto needs.

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.

they flushed my transmission here and RMS was very good. Very accurate time estimate too. I asked about how often this needed to be done and what other maintenance I should be bringing my car in for. They were very nice and happy to help.

5
★★★★★

they flushed my transmission here and RMS was very good. Very accurate time estimate too. I asked about how often this needed to be done and what other maintenance I should be bringing my car in for. They were very nice and happy to help.

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.

I brought my car into this shop to have it repaired. When I picked it up I was told the driving would be stiff and hard to turn but it should losen up. A few weeks later I brought it back because the wheel was very hard to turn, and had not loosened. After picking my car up for the second time the steering was fixed but I now have a mysterious noise when I turn my wheel. The shop may have fixed one probelm but created another.

0
★☆☆☆☆

I brought my car into this shop to have it repaired. When I picked it up I was told the driving would be stiff and hard to turn but it should losen up. A few weeks later I brought it back because the wheel was very hard to turn, and had not loosened. After picking my car up for the second time the steering was fixed but I now have a mysterious noise when I turn my wheel. The shop may have fixed one probelm but created another.

.

This shop used to have a good rep.; but things have changed! I've used them twice and both experiences weren't good. The first time, I took my car to them when it was time to change the timing belt. It took them a couple of days to do a four-hour job but the price was reasonable. Maybe they just had a lot of work that slowed them down. Except my wife calls me, broken down, on the side of the road after picking the car up. Seems they failed to re-connect the intake to the turbo. They were indignant when I called them back but they did fix the issue. I know it was a mistake; I can accept that - but paying someone to be rude to me is hard to swallow.

Fast-forward several months. Same car, different issue - I have the car towed to RMS (I'm thinking: they used to have a good rep. and maybe my last experience was a fluke).
ONE WEEK and a $1000 bill later, they replaced an engine mount and a cooling fan.

Saturday morning the car won't start. It's towed back to RMS. By noon, I'm told the "diagnosis" is taking too long and they can't get parts after two. It might be ready Monday. Wrong answer. I have the car towed to the dealer who discovered that, when RMS replaced the engine mount, they had not reinstalled the timing belt with the fuel injection pump correctly timed. $400 later, RMS's screw-up was fixed.

RMS will be paying the bill - and hopefully getting no more business until they get their act together.

(and please, fire that lady at the counter, she is not an asset to your company)

0
★☆☆☆☆

This shop used to have a good rep.; but things have changed! I've used them twice and both experiences weren't good. The first time, I took my car to them when it was time to change the timing belt. It took them a couple of days to do a four-hour job but the price was reasonable. Maybe they just had a lot of work that slowed them down. Except my wife calls me, broken down, on the side of the road after picking the car up. Seems they failed to re-connect the intake to the turbo. They were indignant when I called them back but they did fix the issue. I know it was a mistake; I can accept that - but paying someone to be rude to me is hard to swallow.

Fast-forward several months. Same car, different issue - I have the car towed to RMS (I'm thinking: they used to have a good rep. and maybe my last experience was a fluke).
ONE WEEK and a $1000 bill later, they replaced an engine mount and a cooling fan.

Saturday morning the car won't start. It's towed back to RMS. By noon, I'm told the "diagnosis" is taking too long and they can't get parts after two. It might be ready Monday. Wrong answer. I have the car towed to the dealer who discovered that, when RMS replaced the engine mount, they had not reinstalled the timing belt with the fuel injection pump correctly timed. $400 later, RMS's screw-up was fixed.

RMS will be paying the bill - and hopefully getting no more business until they get their act together.

(and please, fire that lady at the counter, she is not an asset to your company)

Pros: awesome if you like paying to be insulted and don't need your car for a long time

Cons: they make transparant excuses for delays & are rude when pressed to be accountable

.

I came here because I broke down on the road and the tow driver sent me to the nearest shop. As soon as I came there they treated me rudely. They seemed like they didn't want to fix my car and one of the mechanics dinged my car door. They gave me an estimate of over $800 bucks to fix my car. I of course, took it somewhere else and got it running for half that price. I paid towing twice.

0
★☆☆☆☆

I came here because I broke down on the road and the tow driver sent me to the nearest shop. As soon as I came there they treated me rudely. They seemed like they didn't want to fix my car and one of the mechanics dinged my car door. They gave me an estimate of over $800 bucks to fix my car. I of course, took it somewhere else and got it running for half that price. I paid towing twice.

.

Their prices are a little high. Customer service seemed good and they offered shuttle service but was just to far out of my price range.

1
★★★☆☆

Their prices are a little high. Customer service seemed good and they offered shuttle service but was just to far out of my price range.

.

Very rude!! This place is situated inside the montrose area and they charge ridiculus prices! When I was there the manager there was arguing with another customer. At that moment I should have left but I tried them anyways. I regret it very much.

0
★☆☆☆☆

Very rude!! This place is situated inside the montrose area and they charge ridiculus prices! When I was there the manager there was arguing with another customer. At that moment I should have left but I tried them anyways. I regret it very much.

 

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