RocCleaning

★★☆☆☆
  • 2186 Jackson Keller Rd

    San Antonio, TX 78213

    Map & Directions
  • 210-400-0941

About RocCleaning

Details

Personal Services

Personal Services
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I too had a Livingsocial deal for this cleaning service and never could get anyone to even call me schedule an appointment before it expired. I have contacted Liningsocial and will make sure to leave bad feedback everywhere I can about this business.

1
★☆☆☆☆

I too had a Livingsocial deal for this cleaning service and never could get anyone to even call me schedule an appointment before it expired. I have contacted Liningsocial and will make sure to leave bad feedback everywhere I can about this business.

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I tried to redeem a voucher also. I think it is a scam!!! Trying to find out who I can report them and Living Social to. Can't believe they want to charge me for services when I have already paid for a house cleaning.

1
★☆☆☆☆

I tried to redeem a voucher also. I think it is a scam!!! Trying to find out who I can report them and Living Social to. Can't believe they want to charge me for services when I have already paid for a house cleaning.

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I, too, tried to redeem a LivingSocial voucher. The company responds only to e-mail, and only after a 2nd e-mail was sent. They replied that they COULD NOT honor the voucher because of high volume, but did offer to apply the voucher value to additional services if I was willing to pay the difference. The voucher was for $55 for four hours of general housecleaning. I could apply it to 5 other services - none of which were general housecleaning. Each service cost $24.95 - so I would end up paying about another $20 for piecemeal services, such as oven cleaning, refrigerator cleaning, blind dusting, window and screen cleaning. Geeze - I just wanted my floors mopped/vacuumed and the garbage taken out! I thought it would be nice to treat myself to a half-day of housekeeping. Boy, was I wrong! This will be the last time I redeem a housecleaning voucher. The oil changes and other deals were all good, and honored as promised. I do not blame LivingSocial, but I do blame Roc Cleaning Services for selling more vouchers than they could redeem. If they could not schedule all cleaning appointments within the time frame stated on the voucher, it would have been better for their business reputation to just extend the expiration date.

1
★☆☆☆☆

I, too, tried to redeem a LivingSocial voucher. The company responds only to e-mail, and only after a 2nd e-mail was sent. They replied that they COULD NOT honor the voucher because of high volume, but did offer to apply the voucher value to additional services if I was willing to pay the difference. The voucher was for $55 for four hours of general housecleaning. I could apply it to 5 other services - none of which were general housecleaning. Each service cost $24.95 - so I would end up paying about another $20 for piecemeal services, such as oven cleaning, refrigerator cleaning, blind dusting, window and screen cleaning. Geeze - I just wanted my floors mopped/vacuumed and the garbage taken out! I thought it would be nice to treat myself to a half-day of housekeeping. Boy, was I wrong! This will be the last time I redeem a housecleaning voucher. The oil changes and other deals were all good, and honored as promised. I do not blame LivingSocial, but I do blame Roc Cleaning Services for selling more vouchers than they could redeem. If they could not schedule all cleaning appointments within the time frame stated on the voucher, it would have been better for their business reputation to just extend the expiration date.

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I paid for a living social voucher for these people to come clean my house. After trying to contact them through phone and email and getting NO response, I contacted living social to get my money back. Since it's been a couple of months, they won't give me my money back...THANKS FOR NOTHING!

1
★☆☆☆☆

I paid for a living social voucher for these people to come clean my house. After trying to contact them through phone and email and getting NO response, I contacted living social to get my money back. Since it's been a couple of months, they won't give me my money back...THANKS FOR NOTHING!

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I think this company focuses on commerical services (& maybe they do a good job at that) but they are now also doing house cleaning. I do not recommend the house cleaning. I had 2 appointments scheduled and they were no shows. On the 3rd day, they arrived 1.5 hours late. The house cleaning is what I would describe as "extremely light" after being used to having various people clean my house for the last 12 years. No dusting, did not wipe faucets, mopped upon request (otherwise the tile would have been swept only), did not empty garbage cans, showers were not clean, steps were not vaccuumed, & I could go on.

1
★☆☆☆☆

I think this company focuses on commerical services (& maybe they do a good job at that) but they are now also doing house cleaning. I do not recommend the house cleaning. I had 2 appointments scheduled and they were no shows. On the 3rd day, they arrived 1.5 hours late. The house cleaning is what I would describe as "extremely light" after being used to having various people clean my house for the last 12 years. No dusting, did not wipe faucets, mopped upon request (otherwise the tile would have been swept only), did not empty garbage cans, showers were not clean, steps were not vaccuumed, & I could go on.

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I hired Roc Cleaning Services to help a friend during a crisis time. They were able to schedule us at the last minute, even rearranging their own schedule. The service we received was excellent, timely and compassionate. I would recommend Rod to anyone who needs cleaning service either occasionally or on a regular basis.

5
★★★★★

I hired Roc Cleaning Services to help a friend during a crisis time. They were able to schedule us at the last minute, even rearranging their own schedule. The service we received was excellent, timely and compassionate. I would recommend Rod to anyone who needs cleaning service either occasionally or on a regular basis.

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