Winkler Automotive Service Center

★★★★☆
Quality Automotive Parts, Service and Repairs.
  • 401 East Diamond Avenue

    Gaithersburg, MD 20877

    Map & Directions
  • 301-258-2774

About Winkler Automotive Service Center

Hours
Monday 07:30 - 06:00, Tuesday 07:30 - 06:00, Wednesday 07:30 - 06:00, Thursday, 07:30 - 06:00, Friday 07:30 - 06:00, Saturday CLOSE - CLOSE, Sunday CLOSE - CLOSE

Automotive

Automotive
More choices in Gaithersburg:
Resultset_next

Midas

204 N Frederick Ave Gaithersburg, MD

Resultset_next

Preferred Automotive

12356 Wilkins Ave Rockville, IN

4.0 3
Hi! Sign in to let us know how Winkler Automotive Service Center was?
Write a Review
.

My car broke down because a transmission cooler line disconnected from the radiator and being a new resident to the region I didn't yet know where to take it, so a friend looked up nearby auto service stations and this was the first that came up (and had 2 good reviews).
I was in a bind and needed a place to take my broken down car.
I dropped off the car and they called me soon after with an estimate and diagnosis. I called them back shortly and authorized the work.
I didn't hear anything for five days (I realize now I should have called every day... lesson learned).
They called me back five days later claiming they never heard from me and that no work had been started on my car.
It took 2 weeks from the day my car broke down until it was fixed and picked up, because of a backorder on parts (so they told me). After that initial miscommunication, they lost my trust but I couldn't afford to tow the car elsewhere.
I also find it hard to believe that a service center would let a car sit in its lot for five days, taking up space, before contacting the owner, especially after they told me the day of the breakdown that it couldn't sit there indefinitely.

Don't be fooled. They look the part of a good business. Clean, certificates on the wall, friendly demeanor, in a nice area. But I feel their handling of the situation could have been MUCH better.

2
★★☆☆☆

My car broke down because a transmission cooler line disconnected from the radiator and being a new resident to the region I didn't yet know where to take it, so a friend looked up nearby auto service stations and this was the first that came up (and had 2 good reviews).
I was in a bind and needed a place to take my broken down car.
I dropped off the car and they called me soon after with an estimate and diagnosis. I called them back shortly and authorized the work.
I didn't hear anything for five days (I realize now I should have called every day... lesson learned).
They called me back five days later claiming they never heard from me and that no work had been started on my car.
It took 2 weeks from the day my car broke down until it was fixed and picked up, because of a backorder on parts (so they told me). After that initial miscommunication, they lost my trust but I couldn't afford to tow the car elsewhere.
I also find it hard to believe that a service center would let a car sit in its lot for five days, taking up space, before contacting the owner, especially after they told me the day of the breakdown that it couldn't sit there indefinitely.

Don't be fooled. They look the part of a good business. Clean, certificates on the wall, friendly demeanor, in a nice area. But I feel their handling of the situation could have been MUCH better.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Fast accurate service. Wonderful people to deal with. A great experience, highly recommend.

2
★★★★★

Fast accurate service. Wonderful people to deal with. A great experience, highly recommend.

.

I 'm a very satisfied customer. The staff is friendly and informative. The work is done right and the prices are good. I'd highly recommend them!

5
★★★★★

I 'm a very satisfied customer. The staff is friendly and informative. The work is done right and the prices are good. I'd highly recommend them!

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Winkler Automotive Service Center, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review