Extended Stay America

★☆☆☆☆
Extended Stay America - Austin
  • 2601 Appliance Ct

    Raleigh, NC 27604

    Map & Directions
  • 919-807-9970

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I stayed at the homestead suites in north Raleigh.never again.their staff was obnoxiously rude to me and my children.here's what happened,i locked me room key in my room (this happened one time) and the women at the door looks at me and says "where is your key) with an infant in my hand i try to yell through the glass door to her "i locked it in my room".she then very rudely tells me that i have to have my key to get in.i apologized to her and tried to explain to her i locked it in my room.she then tells me "I'm not your damn butler" EXCUSE ME! i have never been treated in such a manner in all my life.there are other hotels in the area but i believe they are all affiliated with homestead suites.i will not stay at another one of their facilities ever.i guess the prices are cheap for a reason.you get just what you pay for.oh yeah when she finally gave me another key.it didn't even work!

1
★☆☆☆☆

I stayed at the homestead suites in north Raleigh.never again.their staff was obnoxiously rude to me and my children.here's what happened,i locked me room key in my room (this happened one time) and the women at the door looks at me and says "where is your key) with an infant in my hand i try to yell through the glass door to her "i locked it in my room".she then very rudely tells me that i have to have my key to get in.i apologized to her and tried to explain to her i locked it in my room.she then tells me "I'm not your damn butler" EXCUSE ME! i have never been treated in such a manner in all my life.there are other hotels in the area but i believe they are all affiliated with homestead suites.i will not stay at another one of their facilities ever.i guess the prices are cheap for a reason.you get just what you pay for.oh yeah when she finally gave me another key.it didn't even work!

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Our stay here in 06/08 started out terribly and never stopped until we checked out: First our room was not ready upon check-in. We returned an hour later and were given a room, opened the door to the room and it was like a blast furnace hitting you in the face! Either on accident, or to be "funny", staff had set the a/c wall unit to "heat" and "high fan". The heat was on full blast, in NC in June, for who knows how long. The room was unbearable and we waited in the hall for about 15 minutes for it to cool down. It was then we noticed there was only one bed in the room, despite having booked two. I called the front desk and "Marie" told me I'd have to pay an additional fee for 2 beds, despite my printed reservation showing that I had indeed already reserved and paid for 2 beds. Her attitude made it clear that she was not interested in resolving the situation. Further, the exhaust fan in the bathroom was completely non-operational, making a steam sauna out of the entire suite whenever anyone showered. The bathroom sink leaked profusely, making a puddle on the bathroom floor. Both the blanket on the bed, the spare in the closet, and a pillow case had multiple cigarette burns. And our room offered no shampoo, no soap, and one packet of coffee to last for 3 days. When I asked the front desk for more supplies, they promised to send them up... big surprise, they never came. I would absolutely not stay at this hotel again.

1
★☆☆☆☆

Our stay here in 06/08 started out terribly and never stopped until we checked out: First our room was not ready upon check-in. We returned an hour later and were given a room, opened the door to the room and it was like a blast furnace hitting you in the face! Either on accident, or to be "funny", staff had set the a/c wall unit to "heat" and "high fan". The heat was on full blast, in NC in June, for who knows how long. The room was unbearable and we waited in the hall for about 15 minutes for it to cool down. It was then we noticed there was only one bed in the room, despite having booked two. I called the front desk and "Marie" told me I'd have to pay an additional fee for 2 beds, despite my printed reservation showing that I had indeed already reserved and paid for 2 beds. Her attitude made it clear that she was not interested in resolving the situation. Further, the exhaust fan in the bathroom was completely non-operational, making a steam sauna out of the entire suite whenever anyone showered. The bathroom sink leaked profusely, making a puddle on the bathroom floor. Both the blanket on the bed, the spare in the closet, and a pillow case had multiple cigarette burns. And our room offered no shampoo, no soap, and one packet of coffee to last for 3 days. When I asked the front desk for more supplies, they promised to send them up... big surprise, they never came. I would absolutely not stay at this hotel again.

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Editorial from

This hotel offers 88 comfortable, standard rooms for travelers doing business in the North Raleigh area. Its parking lot can accommodate trucks, RVs and buses, making it a reliable destination as well for group tours and road warriors…

 

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